Service was really good. Boarding process and deplaning left a lot to be desired. Over 1 hour to get to immigration from plane.
Ưu: "Everything was great!"
Khuyết điểm: "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
Ưu: "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
Ưu: "The crew was A+, food was tasty and the amenities were great even for economy class."
Khuyết điểm: "Some of the flight attendants spoke really fast and hard to understand."
Ưu: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Khuyết điểm: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Ưu: "Good selection of entertainment"
Khuyết điểm: "The food"
Ưu: "Service, entertainment, and seats are all great."
Khuyết điểm: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
Ưu: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Khuyết điểm: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Khuyết điểm: "More offers of water and drinks."
Ưu: "service, food, kindness"
Khuyết điểm: "none"
Ưu: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Khuyết điểm: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Ưu: "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
Khuyết điểm: "I can't think of anything I disliked on this trip."
Khuyết điểm: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
Ưu: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Khuyết điểm: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Ưu: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Ưu: "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
Khuyết điểm: "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
Khuyết điểm: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Ưu: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Ưu: "good service"
Khuyết điểm: "need variety of food"
Ưu: "The service and especially the flight stewart, he has to be the best one EVER!!!"
Khuyết điểm: "I was too distracted by the professionalism, friendliness and care of the fight stewart to see anything bad."
Ưu: "The service"
Khuyết điểm: "The width of the seats"
Khuyết điểm: "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
Khuyết điểm: "Same above"
Ưu: "Food and assistance"
Khuyết điểm: "nONE"
Ưu: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Khuyết điểm: "The only problem was the long layover"
Khuyết điểm: "The seat is small"
Khuyết điểm: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Ưu: "Everything went well. Crew were helpful."
Khuyết điểm: "There was no onboard entertainment system."
Ưu: "In flight map display, food, power outlets, seat size/space, good movie choices"
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Ưu: "Everything was perfect perfect service excellent food the best I ever flown so far"
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Plane left on time"
Khuyết điểm: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Ưu: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Ưu: "Service much better than any other carrier I have flown with.."
Khuyết điểm: "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
Ưu: "I like the food,the crew are nice and very helpful"
Khuyết điểm: "Overall flight was good except the long 12 hours stop in Korea was killing us. Maybe it's ok if just one on the way not back and forth of the flight."
Khuyết điểm: "Turbulence and bumpy. I know you can do much about that."
Ưu: "The crew went above and beyond."
Ưu: "Crew was great"
Khuyết điểm: "Food sucked, small seats"
Ưu: "Very friendly,responsive and helpful crew. Comfortable accommodations. Good food"
Excellent except for food
No problem at all. I like it the way it is now. The reason I always choose Japanese airlines because the attendance crew. They are awesome
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
It was very frustrating experience with Kayak and Japan Airlines. Chatdeal with Kayak has handled the issue in a very unprofessional manner. I had booked japan airlines from San Diego to Bengaluru via narita on Nov 21. While at San Diego airport , I came to know that japan airlines flight from Narita to Bengaluru was cancelled 2 months ago. The airlines asked me to check with Kayak as they were the primary ticket issuer. Now the issue begins from here : Chatdeal in association with Kayak was my primary ticket issuer. Firstly the customer support number that they had issued was of no use as it would always ask me to connect to representative via chat. So I went over chat over. Now in the chat, the representative were very slow in responding. They took almost 30 min for 1 response. All this while I was at San Diego airport having nowhere to go. Finally after hours of discussion, they said that this matter will be taken care by CHANGE section of chatdeal and they would require 24 hrs to come back. I objected as I was in San Diego airport with nowhere else to go. I decided to book a flight myself at 2.5 times to original cost. Finally I agreed and waited for 24hrs. But they never got back. After couple of days and after multiple attempts to get response over mail, finally they responded just to wait for some more days and its Still on going after 1.5 months. This was one of the worst case of professionalism
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "The crew amazing. Food was great"
Khuyết điểm: "Nothing"
Ưu: "I think Japan Airlines is the best airline."
Ưu: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
Khuyết điểm: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Khuyết điểm: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Khuyết điểm: "angled flat seats."
Ưu: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Ưu: "Everything was excellent crew was very helpful"
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Khuyết điểm: "None whatsoever."
Ưu: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "The high level of service and attentiveness"
Ưu: "The Crew"
Khuyết điểm: "This terminal is not easy to find. You have to take bus from the main terminal."
Ưu: "The aircraft was excellent."
Khuyết điểm: "The service could be bit more personal for a long 13 hour flight."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Khuyết điểm: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Ưu: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Khuyết điểm: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Khuyết điểm: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
Ưu: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Khuyết điểm: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Friendly staff"
Khuyết điểm: "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."
Khuyết điểm: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ưu: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Khuyết điểm: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Ưu: "The main entree was excellent."
Khuyết điểm: "Some turbulence awoke us midway through the overnight flight."
Ưu: "Very clean. They check the bathroom pretty often un-like AA. Good food."
Khuyết điểm: "I always prefer this airlines."
Ưu: "Crew was very pleasant professional and caring."
Khuyết điểm: "Seat bottoms could be more comfortable."
Ưu: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Khuyết điểm: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Ưu: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Khuyết điểm: "Absolutely nothing."
Ưu: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
Khuyết điểm: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Ưu: "Comfort as usual"
Khuyết điểm: "No idea"
Ưu: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Khuyết điểm: "The food was not to my liking,"
Ưu: "Crews are friendly"
Khuyết điểm: "Need more food"
Ưu: "Entire crew members, food, hospitality & aircraft."
Khuyết điểm: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Khuyết điểm: "Seat padding - seat was a bit firm"
Ưu: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Khuyết điểm: "Seats are cramped and small"
Ưu: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Ưu: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Ưu: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Khuyết điểm: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
Ưu: "Nice smile and service. Food is good as well"
Khuyết điểm: "Arrived later than schedule"
Ưu: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Ưu: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Ưu: "Food & Entertainment"
Ưu: "Services and respectful"
Ưu: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Khuyết điểm: "Nothing"
Ưu: "Legroom is good, you don't need to recline the seat"
Khuyết điểm: "Food wasn't the best"
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Ưu: "Great service"
Khuyết điểm: "Film selection is ok."
Ưu: "Hospitality of the staff was superb. Nice and clean cabin."
Khuyết điểm: "meal choices"
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ưu: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Khuyết điểm: "Seat felt so narrow. Limited selection of movies."
Ưu: "Food legroom service friendliness"
Khuyết điểm: "Could not view flight info on map"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Khuyết điểm: "Nothing, everything was as expected"
Ưu: "It was an awesome flight, very nice and great service,"
Ưu: "Very pleasant. I upgraded to economy plus so that was a bonus."
Ưu: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Khuyết điểm: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Ưu: "Friendly and helpful stewardess"
Khuyết điểm: "Seats could be more comfortable."
Ưu: "Crew was outstanding Food and service was excellent"
Khuyết điểm: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Ưu: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Khuyết điểm: "Internet is way too expensive and barely works."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Ưu: "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
Khuyết điểm: "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
Khuyết điểm: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Ưu: "Everyone was super polite"
Ưu: "Snacks, Timings, beverages, entertainment."
Khuyết điểm: "Space, main course food"
Khuyết điểm: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Ưu: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Khuyết điểm: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
Ưu: "Need to step it up with the food, don't have time for shitty service this day and age"
Khuyết điểm: "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"
Ưu: "Very comfortable and nice lighting. Not too bright"
Khuyết điểm: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
Ưu: "The staff were very friendly and efficient."
Khuyết điểm: "No explanation on how to use entertainment."
Ưu: "I can't really think of anything I liked much about that flight other than to say Thank God we landed safely."
Khuyết điểm: "The flight was overbooked. It was a cramped flight. We had problems with the landing gears and had to be pulled off the Tarmac by firefighters. It was quite a frightening experience."
Ưu: "Crew was nice"
Khuyết điểm: "Space was horrible for a seven hour flight"
There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
Khuyết điểm: "Not a thing!"
Khuyết điểm: "No mechanical failures or delays would be nice"
Khuyết điểm: "Way too cramped"
Ưu: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Ưu: "The flight was 90 minutes late"
Khuyết điểm: "On time performance"
Khuyết điểm: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Ưu: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Ưu: "Choice of Entertainment was excellent"
Khuyết điểm: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Khuyết điểm: "Issues with connecting flights so had to sit in different place, seat was broken"
Ưu: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Khuyết điểm: "Super small plane."
Khuyết điểm: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Ưu: "Crew was great. Always attentive to needs of the passengers."
Khuyết điểm: "Can't really think of anything unless you can shorten the flight!?!"
Khuyết điểm: "Two bags delayed between JFK and MSP."
Ưu: "Entertainment on short flights is a nice surprise"
Khuyết điểm: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Ưu: "On time, smooth take off and landing."
Khuyết điểm: "More seat space"
Ưu: "The crew was great and the service was quick and very nice."
Khuyết điểm: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Ưu: "Crew was great"
Khuyết điểm: "Hot in the plane and the landing was uncomfortable"
Ưu: "staff was friendly and very attentive to my needs."
Khuyết điểm: "The area in the back of the plane by my seat smelled like dirty feet."
Ưu: "WiFi and Entertainment"
Ưu: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Ưu: "On time this time"
Khuyết điểm: "Nothing"
Ưu: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Khuyết điểm: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Khuyết điểm: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Ưu: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Khuyết điểm: "There was no Christian music on the music section."
Khuyết điểm: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Ưu: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Khuyết điểm: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Ưu: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Khuyết điểm: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Khuyết điểm: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Ưu: "The crew were nice and friendly. The plane was new with lots of amenities"
Khuyết điểm: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Ưu: "Everything went fast & smooth"
Khuyết điểm: "No leg room"
Ưu: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Khuyết điểm: "I loved it all."
Ưu: "We arrived early, great flight."
Khuyết điểm: "We had to wait at customs about 30 minutes because we were early!"
Ưu: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Khuyết điểm: "There should be a N/A option if there is no entertainment available."
Khuyết điểm: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Ưu: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Khuyết điểm: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Ưu: "The flight itself was fine."
Khuyết điểm: "The flight was delayed and it set off a slew of connection problems."
Ưu: "Delta flew their way back into my heart this time around"
Khuyết điểm: "Seats are so tight so uncomfortable"
Ưu: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Khuyết điểm: "Too crowded."
Khuyết điểm: "Time to bring in dual class flights!"
Ưu: "There were alot of good movies to choose from, and the food wasn't bad."
Khuyết điểm: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Ưu: "The aircraft was new and most flight crew were nice."
Khuyết điểm: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Ưu: "Entertainment system was good, great crew, great food, great service"
Ưu: "The crews were very friendly and everything went as planned. It was a nice flight."
Ưu: "Flight was on time and left and arrived on time."
Khuyết điểm: "Should offer headphones for free."
Khuyết điểm: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Ưu: "Crew was professional and accommodating, everything went smooth and quickly"
Khuyết điểm: "App continued to crash. Couldnt watch movies."
Ưu: "The was plenty of leg room."
Khuyết điểm: "One flight attendant was pretty unfriendly."
Khuyết điểm: "The delays due to software"
Ưu: "All was good"
Khuyết điểm: "Nothing to complain about."
Ưu: "Entertainment options were great"
Khuyết điểm: "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."
Khuyết điểm: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Khuyết điểm: "I will never, ever book with Kayak again"
Ưu: "Busy but kind stewardesses"
Khuyết điểm: "Please offer another snack option besides carboard flavored pretzels."
Ưu: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Khuyết điểm: "Bumpy ride."
Khuyết điểm: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Khuyết điểm: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Khuyết điểm: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Ưu: "This is such a quick flight, and the staff made it quite easy."
Khuyết điểm: "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
Ưu: "On time, not completely full, good staff at gate & on plane"
Khuyết điểm: "All good."
Khuyết điểm: "Tight seating"
Ưu: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Khuyết điểm: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Khuyết điểm: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Ưu: "The touch down at MSP. Was sitting over the wing and barely felt it."
Khuyết điểm: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Ưu: "Crew; snacks are okay, but could be better."
Khuyết điểm: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Ưu: "Reliable and efficient."
Khuyết điểm: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Khuyết điểm: "Made me check my carry-on because they claimed the bones were full and they weren't. Not even close."
Ưu: "Perfect quiet comfy flight"
Khuyết điểm: "New cheap fare is honestly offensive trash."
Ưu: "Crew was friendly and provided good service."
Khuyết điểm: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Ưu: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Khuyết điểm: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Ưu: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Ưu: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Khuyết điểm: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Ưu: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Khuyết điểm: "it was an hour late"
Ưu: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Khuyết điểm: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Khuyết điểm: "The handle for the window shade was torn off"
Khuyết điểm: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Ưu: "The crew's response was better than expected."
Khuyết điểm: "Snacks were a bit too expensive."
Ưu: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Ưu: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Ưu: "Hospitality, service, flight, and crew!"
Khuyết điểm: "Pretzels"
Khuyết điểm: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Khuyết điểm: "It was freezing."
Ưu: "Did not travel from Phillies to Minneapolis. Due to change in program."
Khuyết điểm: "My flight was canceled."
Khuyết điểm: "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
Ưu: "This one at least flew off the runway soon after closing its doora"
Khuyết điểm: "Same as above but I missed a whole day with my relatives at the lake :("
Ưu: "Flight attendant was amazing!!!!!!!"
Khuyết điểm: "Too much chaos at counter to board planes, 2 flights scheduled at same gate and my flight was 1hr 30min delayed because of it. Other customers missed flight etc... Admin could have worked better with these upset customers"