The food could of been much much better. The seating was ok for economy.. I wanted to upgrade but 900.00 for premium is RIDICULOUS
Too north airlines among all.
Excellent flight. Wonderful inflight service. Check in in Mumbai could have been better but overall 10/10.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
A to Z on this flight was just great!
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Fast boarding. Early arrival. Comfortable seat."
Khuyết điểm: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Ưu: "The staff was amazing"
Ưu: "Excellent crew and very well dressed and always smiling"
Khuyết điểm: "The lights were switched off for a very long time. That can be avoided"
Ưu: "Seats are spacious even for economy class."
Khuyết điểm: "None"
Ưu: "Food, Entertainment."
Khuyết điểm: "Harder than usually landing"
Ưu: "The crew Were exceptional ."
Khuyết điểm: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Ưu: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Khuyết điểm: "A little more leg room."
Ưu: "Great seats and efficient service all round."
Khuyết điểm: "Reservation online"
Ưu: "The crew was great as usual. The food was good"
Khuyết điểm: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Khuyết điểm: "The toilets were a little unsanitary."
Ưu: "Excellent crew, service and food"
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Ưu: "everything good"
Khuyết điểm: "need new toilet"
Khuyết điểm: "Too much stop over"
Khuyết điểm: "the food was mediocre at best - had to ask for water couple of times"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "Excellent service"
Khuyết điểm: "Very poor on board entertainment"
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Comfortable, full service through the night.."
Ưu: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Khuyết điểm: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "old aircraft, no usb or power point charging. choice of 5 movies"
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Khuyết điểm: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Khuyết điểm: "Crew"
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Khuyết điểm: "breakfast was terrible"
Ưu: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Khuyết điểm: "Nothing....."
Ưu: "Crew was very friendly and good service."
Khuyết điểm: "Crew could have asked the passengers whether they need snacks in between."
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Ưu: "Consistently good food."
Khuyết điểm: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Ưu: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Service is very good. No complaints.
courteous flight attendants, great food, diligent attention to requests, clean, love entertainment options and the consistent notice of the planes advancement of flight(status of flight progress)
Khuyết điểm: "On time performance."
Ưu: "Qatar airlines seat"
Khuyết điểm: "Bigger lavatory in the plains"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Always on time"
Khuyết điểm: "Food bad. Much better taste at the lounge in Doha"
Ưu: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Khuyết điểm: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Ưu: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Khuyết điểm: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Ưu: "The “mini-refrigerator” for beverage storage at the business class seat."
Khuyết điểm: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Ưu: "Discount offer"
Khuyết điểm: "N/A"
Khuyết điểm: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Ưu: "Uneventful flight. Baby in next row only cried intermittently"
Khuyết điểm: "Please place crying babies in a sound-proof compartment"
Khuyết điểm: "Qatar airline is one of the best ways to fly!"
Khuyết điểm: "Nothing"
Ưu: "The crew was polite and professional"
Khuyết điểm: "The food was disgusting The plane is dirty The bags are treated badly"
Ưu: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Khuyết điểm: "More space for shoulder and legs. Espicially for a 11h flight"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Khuyết điểm: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Khuyết điểm: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
Ưu: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Khuyết điểm: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Khuyết điểm: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Ưu: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Khuyết điểm: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Ưu: "Food was better. Seating was comfortable."
Ưu: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Khuyết điểm: "Few selection of food."
Ưu: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Khuyết điểm: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Ưu: "Got upgraded to Business Class :-)"
Khuyết điểm: "Not much of Movies options to watch"
Ưu: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Ưu: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Khuyết điểm: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Ưu: "Crew were nice as always and the toilets were clean."
Khuyết điểm: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."
Khuyết điểm: "Everything"
Khuyết điểm: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Ưu: "It was a good flight. I'd give it 4 of 5 stars."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "SPECIALLY THE CREW SERVICE EXCELLENT"
Ưu: "The best service"
Khuyết điểm: "Nothing bad to say"
Ưu: "Quick, easy boarding and nice crew with professionalism."
Khuyết điểm: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Khuyết điểm: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Ưu: "The crew, they were very pleasant and good about taking care of our needs."
Khuyết điểm: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."
Ưu: "Price and schedule"
Khuyết điểm: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "Very good connection, big entertainment selection."
Khuyết điểm: "The crew and the service wasn't the best. A bit slow, and unfriendly. Not what I expected! It's been very cold."
A number of obviously sick passengers coughing sneezing without masks as required by Captain? Prescreening vaccination however not those with Covid?
Ưu: "Food, crew , entertainment are excellent."
Khuyết điểm: "The boarding is a little longer than normal"
Ưu: "La atencion , la abilidad y sobre todo su cortesia.."
Ưu: "I moved from Economic class to business with my skywards in 2 minutes"
Khuyết điểm: "Better food on business class"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Very personable and always a smile."
Khuyết điểm: "Best business I have the pleasure of enjoying."
Khuyết điểm: "— Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely"
Khuyết điểm: "Really, nothing"
Ưu: "crew was good but seat was too narrow, and there are too many little kids near us."
Khuyết điểm: "do limit the number of passengers with little children and don't put senior citizens near them."
Ưu: "The crew were nice and boarding was smooth"
Khuyết điểm: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
Khuyết điểm: "It took a long time to get a beverage and food"
Khuyết điểm: "Emirates could do better!"
Ưu: "Very accommodating and friendly crew. Comfy seats, modern plane, and not too full of a flight."
Khuyết điểm: "Nothing. It was great."
Ưu: "People and manager from emirates"
Khuyết điểm: "Kayak, didn’t tell me about India visa for us citizens, we had to change my flight to Dubai and lost Dubai to India ticket"
Khuyết điểm: "Nothing"
Ưu: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Khuyết điểm: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Khuyết điểm: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."
Khuyết điểm: "Seat is not comfortable."
Ưu: "This flight was as expected from Emirates airlines, They always make sure that the crew on flights to Europe and Usa is the best."
Khuyết điểm: "Comparing this flight on Emirates airlines which is from Bahrain going to spain with the previous flight on Emirates airlines as well but was going from Bahrain to Dubai there is a huge difference starting from Time professionalism and crew treatment and captain experience on making the flight comfortable the level of everything changes my flight to Spain was very comfortable and quite and the food was delicious the crew was very helpful and polite the captain is very professional and he made us feel very comfortable in this flight smooth take of and landing."
Ưu: "Good flight on A380. Food and entertainment were great."
Khuyết điểm: "We had to disembark into buses because all gates were being used."
Ưu: "Great flight"
Khuyết điểm: "No"
Ưu: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Khuyết điểm: "All good even on a full 400 passenger flight!!"
Khuyết điểm: "cabin crew's service - men far behind women esp.when serving food. Not up to the mark."
Ưu: "The crews"
Khuyết điểm: "The wifi is bad the food is bad im in business class"
Ưu: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
Khuyết điểm: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
Ưu: "Awesome expirance with emirate fight"
Ưu: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Khuyết điểm: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Khuyết điểm: "Did not happen. Flight was purchased fraudulently and fortunately was caught by Emirates and Amex. Please REMOVE all my contact information from your website"
Ưu: "Tons of movies!"
Khuyết điểm: "No complaints."
Ưu: "Flight was delayed by 7 hours because of techinical issues"
Ưu: "Overall experiance."
Khuyết điểm: "Nothing specially."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Khuyết điểm: "Slow Internet"
Ưu: "Service is excellent and I really enjoyed the musicians while waiting to bord the plane"
Ưu: "I liked the complimentary alcohol, but you had to get up and ask for additional beer /wine/etc...."
Khuyết điểm: "They need to be better at cleaning up... I had to clear trash from others frequently"
Ưu: "Attentive flight crew and spacious interior"
Khuyết điểm: "Food food and food"
Khuyết điểm: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
Ưu: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Khuyết điểm: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"
Khuyết điểm: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Ưu: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Khuyết điểm: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."
Khuyết điểm: "none"
Ưu: "Gorgeous plane, delicious food and great entertainment system."
Khuyết điểm: "My wife and I checked in together and we have identical bags, but hers did not make it to Milan BECAUSE IT NEVER LEFT NY DUE TO TOTAL INCOMPETENCE. IT TOOK 4 DAYS, 35 PHONECALLS AND INCREDIBLE PERSISTENCE TO MAKE SURE WE GOT IT BACK AND EMIRATES WAS AWFUL IN THIS REGARD."
Khuyết điểm: "Airplane is full and small spaces very small and narrow"
Khuyết điểm: "The technical problem with flight from Dubai to Dulles could have been resolved before boarding the flight. Crew could have been more clear on how much longer it would take to resolve the problem before and not after boarding the flight."
Ưu: "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
Khuyết điểm: "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."
Ưu: "It was a good flight"
Khuyết điểm: "The flight was great"
Ưu: "The seat space, and the ability to recline the seat was surprising."
Khuyết điểm: "It is what it is."
Ưu: "The crew was great. They were very quick to respond to any requests and were very accommodating."
Ưu: "Plane was okay. Nice big screen"
Khuyết điểm: "Crew was ok"
Ưu: "new seating arrangement is nice"
Ưu: "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
Khuyết điểm: "It was a 14 hour flight and my head phone jack didn't work"
Ưu: "Delayed. Late notification of delay. No text notification of delay."
Ưu: "Friendly staff and very accomodating"
Khuyết điểm: "Did not enjoy the food choice, tv needed repairs"
Ưu: "Friendly and efficient staff."
Ưu: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Khuyết điểm: "My earphones was broken, a little bed for me. Entertainment without sport news."
Ưu: "Food is delicious and fresh"
Khuyết điểm: "The inflight Entertainemnt is lacking. Shows are too old and few."
Ưu: "Overall good experience"
Khuyết điểm: "Food can be improved a lot"
Ưu: "Familarity with airline"
Khuyết điểm: "Limited food options. No drinks service."
Ưu: "Food was fine. Everything was run efficiently. I have no complaints."
Ưu: "Every aspect was smooth and efficient."
Ưu: "Everything was great !"
Khuyết điểm: "Food was average"
Ưu: "Cup noodles and snacks available throughout the flight."
Khuyết điểm: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Ưu: "Service was great and friendly and attentive"
Khuyết điểm: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Khuyết điểm: "None"
Ưu: "The staff was attentive to fixing the problem after it happened three times."
Khuyết điểm: "TV monitor was broken and I could not use it for several hours"
Ưu: "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
Khuyết điểm: "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
Ưu: "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
Khuyết điểm: "Seat was a touch faulty"
Ưu: "Superb crew and excellent service."
Khuyết điểm: "Nothing!"
Ưu: "The crew is nice. You can order snacks in between meals."
Khuyết điểm: "Our flight was cancelled and we were automatically placed on another EARLIER flight and we weren't notified. I found out the morning of our original flight, as our new flight was about to board. I still haven't figured out who was responsible for this snafu - the airline or Webjet.com. Webjet customer service was horrible and offensive when I tried to explain to them what happened; they said it was my responsibility to check the time. I would disagree - the customer is ultimately supposed to get an email notifying them of the flight change, giving them options. Based on that phone call with Webjet, I will NEVER do business with them again. As for the flight cancellation issue - if Kayak could help me get to the bottom of this, that would be appreciated."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Entertainment choices, wine, charger"
Khuyết điểm: "Food Choice and Alcoholic choices"
Khuyết điểm: "Ordered a vegetarian meal that was never delivered."
Ưu: "CREW AND PLANE"
Khuyết điểm: "NA"
Khuyết điểm: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Khuyết điểm: "None"
Ưu: "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Late boarding and departures from LA to CGK and from CGK to LA. Seats were uncomfortable for 14 hours flight. Very minimal service provided during flight, minimal isle check by flight attendent throughout the 14 hours flight. I had the rudest flight attendant, she didn't smiles. Asked for drinks but never return. My niece request for cup of noodle, instead she responded if didn't my niece had already one. I asked for beef dinner but she placed on my table a turkey instead stated she ran out after I told her that's not beef. Flight attendant yelled out loud to tell the passenger to seat down instead of approach the passenger."
Ưu: "Crews were respectful."
Khuyết điểm: "Limited help in assisting passengers who missed the connection"
Ưu: "Comfortable seats, clean toilets, great service"
Khuyết điểm: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Khuyết điểm: "Delayed from boarding at 1 am until 5 am when they finally announced it was cancelled. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. When the flight was cancelled, the employees could not offer any information about how to get ticket prices refunded, or how to get to the destination. They could not even connect passengers to the managers because the managers are in Hong Kong. The number they gave out to passengers for customer services could not be reached because this it is an international number. People had to miss connecting flights, meetings, important appointments, and are still trying to figure out how to get refunded for an expensive flight. Terrible experience and customer service."
Ưu: "All as expected - no surprises"
Khuyết điểm: "No audio/video entertainment."
Khuyết điểm: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Khuyết điểm: "when can CX remove those terrible sliding seats?"
Ưu: "The crew was very cordial and respectful.We spilled our water on the seat and they quickly helped us to clean it up without any fuss or accusation."
Khuyết điểm: "The food did not smell delicious. My son was already feeling quite ill from the previous trip and could not eat."
Ưu: "Better hindu veg meal"
Khuyết điểm: "Leg room"
Khuyết điểm: "Food was good but could be better. Healthier, purer"
Ưu: "Everything- I had 3 seats to relax and sleep. The food was excellent for the vegetarian option."
Khuyết điểm: "n/a"
Khuyết điểm: "The food was garbage and almost not edible . I would feel guilty feeding it to my dog. Even the peanuts sucked"
Ưu: "I didn't like anything"
Khuyết điểm: "Need a little extra leg room"
……our flight from Rome to Zurich left 90 minutes late and we missed our flight to Newark
Flight was canceled and had to stay overnight
It was an excellent flight!
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Ưu: "The crew was very nice."
Khuyết điểm: "The seats had such little cushion that it made the flight extremely uncomfortable."
Khuyết điểm: "The seats are small with very little leg room"
Khuyết điểm: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Ưu: "The crew was great."
Khuyết điểm: "There was no entertainment on board. I was in the last row, and my seat would not recline, which made the flight less than comfortable."
Ưu: "Excellent food and crew"
Khuyết điểm: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Ưu: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Khuyết điểm: "Could not check in online because the system was down."
Ưu: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Khuyết điểm: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."
Ưu: "The flight waited for us as transit after delay of the firs flight from Munich"
Khuyết điểm: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Ưu: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Khuyết điểm: "Two of the flight attrendants in our area were in a bad mood and it showed."
Ưu: "The service"
Khuyết điểm: "No entertainment"
Ưu: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Khuyết điểm: "Nothing. It was a quick and easy trip!"
Ưu: "Everything, but the lack of entertainment, and the seats I bought were separated."
Khuyết điểm: "The lack of entertainment, and the seats I bought were separated."
Ưu: "The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional."
Khuyết điểm: "I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!"
Ưu: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Ưu: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Khuyết điểm: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Ưu: "The flight attendants were professional and helpful."
Khuyết điểm: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Ưu: "Seats were comfortable, food was ok."
Ưu: "We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous."
Khuyết điểm: "Being charged for seat selection. The late hour of departure for the Boston to Zurich flight."
Khuyết điểm: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Khuyết điểm: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."
Ưu: "The staff was polait"
Khuyết điểm: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Ưu: "Crew was great. Flight kept time. Safe trip. Thank you."
Khuyết điểm: "The on board duty free did not have ample change, so I had to forfeit $3 in change.. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"
Ưu: "It was on time"
Khuyết điểm: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Ưu: "Swiss is always a tad nicer than the alternatives"
Ưu: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Khuyết điểm: "Nothing."
Ưu: "Crew was very nice, blankets very nice."
Khuyết điểm: "Seats are very uncomfortable, and arm rests between the seats don't go up all the way. Boarding was not well organized, not done by rows from the back to the front so a bit chaotic. As with all airlines in economy these days, the food was very mediocre, and the overall comfort of the flight was pretty poor."
Ưu: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."
Ưu: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
Ưu: "easy check-in, fast boarding, one of the few airlines still offers free refreshments on board"
Khuyết điểm: "not sure of where to queue for boarding for many people"
Ưu: "Nothing because the airplane seats were terribly uncomfortable!"
Ưu: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."
Ưu: "All was good except the snack - it was ok"
Khuyết điểm: "n/a - quick flight"
Khuyết điểm: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Ưu: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Ưu: "Helpful staff"
Khuyết điểm: "I was uncomfortable with the space"
Ưu: "The plane was remarkable and the service was excellent!"
Khuyết điểm: "The wifi on the plane was horrible."
Ưu: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."
Ưu: "Everything is excellent"
Ưu: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"
Ưu: "Agbundance of newspapers and magazines and great variety of entertainment"
Khuyết điểm: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."