Delayed and hour talking off and delay the other end unable to get into the gate, had to wait on the runway for almost 40 minutes, not what you need on a 25 hour journey from Australia to the UK. No reason was given for the delay taking off, on arrival because we were late our gate was taken. Poor experienced.
Staff was great and very helpful. But in Mumbai airport had a tough time to get wheelchair and some misunderstanding in getting wheelchair for me and for my wife. It took them almost 2 hours to give us wheelchairs
Coach seats are just too cramped for an 14 hour and 45 minute flight. Not the airlines fault, that is just the way it is today. Great incentive to upgrade to Business Class, but that would have been an extra $970, not in the budget for my company. I will say this, the meals and flight attendants are world class, even in Coach. I had a blind woman sitting in front of me and the genuine care that the flight attendant proactively provided was heartwarming and inspirational. I was moved by the personal touch and genuinely sincere interest by the fight attendant in this woman's experience and safety. Every aspect of the journey, this particular flight attendant made the airline proud.
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
Ưu: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Khuyết điểm: "Some alcoholic drinks"
Ưu: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Ưu: "Food is delicious"
Khuyết điểm: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Ưu: "As always crew magnificent"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Most of the crew was really nice and the entertainment choice was great."
Khuyết điểm: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Ưu: "Great experience"
Khuyết điểm: "Excellent"
Khuyết điểm: "Thank for everything it is excellent"
Khuyết điểm: "Many of the entertainment systems were broken."
Ưu: "Staff, service,"
Khuyết điểm: "Legroom, seat comfort, very long flight"
Khuyết điểm: "Unable to reserve any seats so ended up with the family split all over the plane"
Khuyết điểm: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Ưu: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Khuyết điểm: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Ưu: "Foods were great."
Khuyết điểm: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Ưu: "Food and flight attendants were excellent in Business Class"
Khuyết điểm: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Khuyết điểm: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Khuyết điểm: "I enjoyed their meal and services wanted to be Oliver Twist"
Ưu: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Ưu: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Ưu: "The flight crew are all amazing and provide excellent customer service."
Khuyết điểm: "No complaints."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "On time and 5 star service"
Ưu: "It was much better flight then JFK-Doha, crew was fast and efficient."
Khuyết điểm: "Dirty washrooms."
Ưu: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Ưu: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"
Ưu: "Thank you to wonderful hard working Crew."
Khuyết điểm: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Khuyết điểm: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Ưu: "Excellent travel with Qatar Airways"
Khuyết điểm: "Only thing is security was too tight at Doha Airport"
Khuyết điểm: "both flights had 2 hours delay... also lugages cames with next flight."
Ưu: "On time. food were good in general."
Khuyết điểm: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Khuyết điểm: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Ưu: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Khuyết điểm: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Ưu: "It was a long flight from US but was comfortable. Staff was courteous."
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "Crew had amazing customer service with a badly serviced plane"
Khuyết điểm: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Generally ok but not as good as other Middle East carriers"
Khuyết điểm: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
I was very satisfied with the service and plane condition
Food was cater to one nationality staff did what they could but could not help family with controlling there kids dreaming on flight was the worst time on Emirates flight in 15 years dont know if will fly again with this airlines
Better food and better customer service by staff
16 hr flights with just 2 meals is ridiculous.
Khuyết điểm: "No beverage service"
Ưu: "Great seat with extra legroom, very attentive cabin crew."
Khuyết điểm: "Boarding"
Khuyết điểm: "Shorten luggage wait time to arrive on the belt."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Khuyết điểm: "Long boarding lines at Liberty International Airport."
Ưu: "Crew were great! Emergency exit was great too"
Ưu: "seats and entertainment"
Khuyết điểm: "food. simple option"
Ưu: "Service level of cabin crew and ICE."
Khuyết điểm: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
Ưu: "Crew was good"
Khuyết điểm: "Delayed departure, seats were not selected properly. We were 6 were the preferred seat for one of them was window. However, they selected seats in the middle till the last before window."
Khuyết điểm: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."
Ưu: "Brilliant service from start to finish"
Khuyết điểm: "Nothing"
Ưu: "Legroom and seats Entertainment"
Khuyết điểm: "Slow service Sparing on refreshments"
Ưu: "Loved the spaciuos seats and great leg room. Food superb!"
Khuyết điểm: "Annoying passenfer who peobably drank too much"
Ưu: "the food is excellent"
Khuyết điểm: "Food, quality of the food"
Ưu: "Crew were helpful & friendly."
Khuyết điểm: "No vegetarian food."
Ưu: "Very helpful and arranged for me to move next to a friend (we had booked separately )"
Khuyết điểm: "Nothing"
Ưu: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
Khuyết điểm: "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."
Ưu: "The crew was very accommodating , especially important because I was traveling with children"
Ưu: "The flight on the A3800 was great."
Ưu: "তথ্য দিয়ে সাহায্য করা কে আমি ধন্যবাদ জানাচ্ছি, প্রথম থেকে শেষ পর্যন্ত সাথে থাকার জন্য কৃতজ্ঞতা।"
Ưu: "Pleasant staff, good lounges"
Khuyết điểm: "Way too far to travel on foot in Dubai to change planes"
Ưu: "night flight but well able to sleep on this flight"
Ưu: "Almost everything!"
Khuyết điểm: "Couldn’t find anything to really complain about other then had to go and ask one of the stewards to get the drink I asked for that hadn’t come."
Ưu: "In every way this was an excellent flight."
Khuyết điểm: "Electronic entertainment is poor and the whole experience rather depressing no matter how hard the crew tries"
Ưu: "Price, comfort, ice, food and drinks"
Khuyết điểm: "I just don’t like discomfort of others moving their seat back."
Khuyết điểm: "The fact that I didn't fly due to ill health and got no refund"
Ưu: "Flight wasn't cancelled."
Khuyết điểm: "Lengthy check in of baggage, followed by delayed boarding."
Ưu: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Khuyết điểm: "I really can't find anything to complain about."
Ưu: "Very nice staff. The journey was very smooth"
Khuyết điểm: "NA"
Ưu: "Comfort, service, food"
Khuyết điểm: "Nothing"
Khuyết điểm: "Kitch design, fat people should not be allocated middle section seats"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
Khuyết điểm: "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."
Ưu: "Good seat pitch in economy and good entertainment selection."
Khuyết điểm: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."
Ưu: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Khuyết điểm: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Ưu: "Iv only every travelled 1st class before and this time had to travel business. I hadn't realised the drop in standard would be so apparent . The staff are not as professinal , attentive and didn't seem very organised ."
Khuyết điểm: "The food was below any standard iv ever flown and was quite frankly disappointed with it only the stale dry scones but the flight as whole . I voiced my concerns at the time and was apologised to . This however caused me to feel uncomfortabld and out in the spot ."
Ưu: "Value for money. Courteous, efficient, and pragmatic. Recycled blankets and headphones."
Khuyết điểm: "Bathroom door broken I was locked inside for several minutes"
Ưu: "Great experience would Defo use them for our next trip."
Ưu: "Plenty of space, travel gift, nice people, good food"
Khuyết điểm: "Bathrooms got dirty and filled with trash fast. It was kinda gross"
Ưu: "The Airbus was very good -as comfortable as possible in Economy."
Khuyết điểm: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Ưu: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Mejor el servicio a los dominicanos
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Khuyết điểm: "Internet"
Ưu: "Information sharing by pilots and crew. Economy class leg room is good."
Khuyết điểm: "All good up to the level"
Ưu: "The crew."
Khuyết điểm: "The time between flights."
Ưu: "The socks offered in business were comfortable and nice looking. The red wine was good."
Khuyết điểm: "The food was just average and the seat not too comfortable"
Ưu: "The crew tried to be helpful but were equally frustrated with the ground crew."
Khuyết điểm: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Khuyết điểm: "Delay due to strike"
Ưu: "Flight arrived on time"
Khuyết điểm: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Ưu: "The crew was informative"
Khuyết điểm: "Inflight sandwiches"
Ưu: "KLM STAFF WERE VERY PROFESSIONAL"
Khuyết điểm: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Khuyết điểm: "Flight got cancelled"
Khuyết điểm: "Flight got delayed 30 minutes"
Khuyết điểm: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Khuyết điểm: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Khuyết điểm: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Ưu: "Nice aircraft"
Khuyết điểm: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Khuyết điểm: "Long haul flight made pleasant by KLM"
Ưu: "great crew and comfortable flight."
Khuyết điểm: "sceens in the plane to show map and direction of travel"
Khuyết điểm: "No reading light in my seat..."
Ưu: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Khuyết điểm: "There were several flight delays and gates were changes a few times."
Ưu: "Smooth flight."
Khuyết điểm: "Seat a little cramped."
Khuyết điểm: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Ưu: "Nice crew pilot food and beverage"
Khuyết điểm: "No wifi"
Ưu: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Khuyết điểm: "Nothing"
Ưu: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Khuyết điểm: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Ưu: "The staff tried to help me when it was evident we would not arrive on time"
Khuyết điểm: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Ưu: "Efficient crew"
Khuyết điểm: "Long, slow line at check in. Not many new movies or tv shows"
Ưu: "The seats seemed to have more space on this plane which was nice."
Khuyết điểm: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Khuyết điểm: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Ưu: "Really friendly staff. Great service"
Ưu: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Khuyết điểm: "Nothing"
Khuyết điểm: "Please Endeavour to put the expiration date on the food served in the flight."
Ưu: "Lovely staff, good food, great movies."
Khuyết điểm: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Ưu: "The flight attendants could not do enough for you."
Khuyết điểm: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Ưu: "The included snacks and the seats."
Khuyết điểm: "Nothing."
Ưu: "The crew were pleasant"
Ưu: "Arriving more or less on time"
Khuyết điểm: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Ưu: "great choice of entertainment content, friendly crew"
Ưu: "Jet airways flight till mumbai"
Khuyết điểm: "Poor legspace in Klm flight till Amsterdam"
Khuyết điểm: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Khuyết điểm: "Terrible service in flight and customer service wise .. app functionality was below"
Ưu: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Khuyết điểm: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Ưu: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Khuyết điểm: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Ưu: "Take off and landing"
Khuyết điểm: "Layover time"
Ưu: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Khuyết điểm: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Ưu: "Seats ok. Crew is super. Drinks offered"
Khuyết điểm: "Nothing, AF rocks"
Ưu: "Nice crew"
Khuyết điểm: "Not loose my luggage:)"
Ưu: "The rest area"
Khuyết điểm: "The airport was cold and it should be warmer"
Khuyết điểm: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Ưu: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Khuyết điểm: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Ưu: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Ưu: "The bread was fresh and food better than other times"
Khuyết điểm: "Crew is always aggressive and unfriendly"
Khuyết điểm: "New variety of food"
Khuyết điểm: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Khuyết điểm: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Ưu: "Flight was on time."
Khuyết điểm: "In flight complimentary food and drink service could have been better."
Ưu: "Crew was ok and servicial"
Khuyết điểm: "Food and reception at door of boarding"
Ưu: "The schedule and timing"
Khuyết điểm: "The airport, some of the crew, the aircraft seats, the entertainment system"
Ưu: "Crew very professional"
Khuyết điểm: "Boarding was a little confusing"
Ưu: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Khuyết điểm: "Seats were not comfortable, even in Comfort + seating isle."
Khuyết điểm: "Great experience"
Khuyết điểm: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Khuyết điểm: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Ưu: "No extra charge for simple refreshments."
Ưu: "Quick and efficient not lying more to say or critique."
Khuyết điểm: "Coffee and a bread roll as a snack??"
Ưu: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Khuyết điểm: "Le capitain et l’aterrisage"
Khuyết điểm: "I didn’t have time to make it through customs. Missed my flight"
Khuyết điểm: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Khuyết điểm: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Khuyết điểm: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Ưu: "That flight have been short"
Khuyết điểm: "Fly attendants have been in hurry when they served snack"
Ưu: "The cabin crew were excellent"
Khuyết điểm: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Ưu: "The crew and flight was faultless"
Khuyết điểm: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Ưu: "The quality of service from the staff and their courtesy. A great asset of the airline."
Khuyết điểm: "My luggage was left behind - this despite my being lifetme platinum."
Khuyết điểm: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Ưu: "Staff was nice"
Khuyết điểm: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Ưu: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Khuyết điểm: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Ưu: "Boarding & crew (inc ground staff & check-in) all good."
Khuyết điểm: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Khuyết điểm: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Khuyết điểm: "only there were del;ay at JFK"
Khuyết điểm: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Ưu: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Khuyết điểm: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Ưu: "The fact that the plane made it to SFO"
Khuyết điểm: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Khuyết điểm: "Late"
Ưu: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Khuyết điểm: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Khuyết điểm: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Ưu: "The plane is roomy and bright"
Khuyết điểm: "N/A"
Ưu: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Ưu: "The Crew was amazing!"
Khuyết điểm: "The boarding was late!"
Ưu: "sorry had to cancel due to covid-19"
Khuyết điểm: "sorry had to cancel due to covid-19...still waiting for refund ??"
Khuyết điểm: "Comfortable"
Ưu: "crew was decent"
Khuyết điểm: "everything"
Khuyết điểm: "Everything."
Ưu: "Flight was on time"
Khuyết điểm: "foos service was terrible"
Khuyết điểm: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Ưu: "Staff were nice"
Khuyết điểm: "Seats didn’t work. Both seats couldn’t recline. Not nice on a 13hr flight! Gluten free meal was very average. Poor entertainment compared to other airlines."
Ưu: "I found the crews and their services good. Food served was tasty and healthy."
Khuyết điểm: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Ưu: "Customs and immigration check out at AbuDabi"
Khuyết điểm: "delay flight from LAX to Abhu Dhabu- not enough time- rushing and inconvinenet aat old airport"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "The movies were okay."
Khuyết điểm: "The fellow traveller next to me was a large man who unfortunately spilled over onto me, either his legs pushed mine away or his arms covered mine underneath his. Then as it was a night flight, he fell asleep and snored in my ear - I didn't get any sleep at all. All in all it wasn't a nice experience."
Khuyết điểm: "Crew was very rude, ground or air. Our layoff was 11.hours nobody provide us food or hotel, we stayat terminal 3 for 11 hours. Seats were assigned to us was in the end of craft though we're 1st in check in. Food was rotten like dogybag with no class. Head phone were broken."
Khuyết điểm: "Delay of 2 hours in taking g off. We were all about n the plane. Not enough explanation given for this"
Khuyết điểm: "Seat and space"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Khuyết điểm: "Food, stewards are rude and unprofessional."
Ưu: "Etithad was amazing gorgeous happy staff, plane was comfortable and food outstanding"
Ưu: "Not much"
Khuyết điểm: "Full flight with small seats with little leg room, uncomfortable on a long flight and, I am very petite! Old, dated movies Mediocre food"
Ưu: "Crew was friendly. Even though we were redirected to a new gate/plane and had half hour delay, our plane arrived on time."
Khuyết điểm: "Was stuck next to an overweight lady who was sitting partially in my seat and crowding me. My gate was changed and we were redirected to a ghetto looking area for the gate. My luggage was not delivered along with my flight and I had to file complaint to get it delivered. It caused lots of hardship as I had no way of contacting my family to let them know I had arrived and was safe. They were all worried when I didn't come out of the airport at Hyderabad in a timely manner since I traveled alone due to an emergency."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Khuyết điểm: "Very uncomfortable seats.. Leg room was way too small."
Ưu: "Enjoyable,normal everything"
Khuyết điểm: "Tight seats"
Khuyết điểm: "Lost baggage at LA after deboarding no body guide from where to collect baggage where to go all mismanaged"
Khuyết điểm: "Flight was very delayed. I have been flying from DAC using various international airlines, none had this much systemic delay."
Ưu: "Everything was good."
Khuyết điểm: "Entertainment could be improved in terms of choices."
Khuyết điểm: "very cramped in economy compared to other carriers from the region due to 3-4-3 on 777."
Khuyết điểm: "People sitting in wrong seats and queue jumping"
Ưu: "Mostly punctual. Efficient staff service. Appropriate amount of food and drink served."
Khuyết điểm: "On my journey to Abu Dhabi the flight departure was delayed by an hour. Otherwise it was efficient - and on my return journey. The seating is uncomfortable - lack of leg room. Tv monitors are a little dull so hard to see. Food isn't that nice."
Ưu: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
Khuyết điểm: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
Ưu: "We boarded etihad for the first time and the experience was not good at all. Have two major complaints. The boarding area was very strict with the carry on laggage items size. My wife and I have the carry on bags, with which we boarded multiple domestic and international flights and never got a complaint from any carrier, but to my surprise, etihad staff mentioned that my bang is over sized in length and width and I need to check in. And second complaint is on Food. We selected Hindu meal, and the food was not good in taste and the options as well. We felt Air India, Qatar, emirates, Cathe Pacefic etc were better comparatively than Etihad. Staff were all good and supportive all the time."
Khuyết điểm: "Food Boarding"
Ưu: "Food was OK."
Khuyết điểm: "The first class seat was very uncomfortable. The service was sporatic. Didn't check our water supply and took away my glass while I was asleep."
Ưu: "Punctuality, space, tv monitors in each seat and nice service"
Ưu: "Flight attendant manager is particularly friendly courteous and professional. I felt my obligation to mention that to the airline company."
Khuyết điểm: "Seat is not very comfortable. One of the passengers kept window shutter open throughout the flight. Wish they insisted to close so passengers can sleep. A baby was crying for a long time but what can you do?"
Ưu: "The staff for our flight were all extremely friendly and accommodating.When I checked in the airline attendant switched me to a window seat which was very considerate. Flight attendants came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated."
Ưu: "More food option"
Khuyết điểm: "Upgrade"
Ưu: "on time and clean"
Khuyết điểm: "leg room for the flight from Auh to lhr is really small for me. Also the food sucks."
Ưu: "I got upgraded to business class on this flight. This isn't something I can afford to do, but I will tell you it is substantially better."
Khuyết điểm: "The boarding took forever. The lady issuing the boarding pass was new and took more than 40 mins to allocate us an upgraded exit row seat. I always felt the Abu Dhabi to NY flight has better service than Bengaluru to Abu Dhabi."
Khuyết điểm: "Delayed departure, lost luggage"
Khuyết điểm: "Cabin luggage with sensitive/delicate items were forced to be checked in for 2nd leg of the journey. Cabin luggage upon retrieval at destination was scratched/dirty and one glass item inside was broken. Recommend Etihad provides complimentary luggage wrapping to prevent such issues. Additionally, crew was unable to manage noisy kids, and a request for ear plugs was ignored. Recommend Etihad provide affected travelers with ear plugs to manage the noise, and that the crew undergo training to better manage problematic parents w/kids."
Khuyết điểm: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
Ưu: "Staff in business very attentive and friendly. Food and beverage choices very good. Presentation excellent. Staff in economy nice enough."
Khuyết điểm: "In business on the 380- where has the massage option gone on the beds?? Those awful hot sandwiches served after breakfast in economy. Greasy, fatty and more like pastries. They have been serving them for years. I've spoken to tens of people and not found one who likes them! Toilets not checked very regularly for clean ups/ tidy ups and replenishments. Online duty free showing 'not available' but when they came around it was."
Ưu: "Etihad airways is amazing! The business class is top notch, the flight attendants were wonderful and provided amazing service without even being asked. I would recommend this airline to everyone."