Yes, absolutely wonderful traveling by Qatar Airways
Wonderful time. Everything we enjoy. No complaints. Thanks.
The easy transition and before time arrival. Comfortable flight
Everything was satisfactory. I had a pleasant trip and the airline staff was very accommodating.
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Ưu: "Very comfortable plane and entertainment offered is excellent"
Khuyết điểm: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."
Khuyết điểm: "Need to improve wheel chair service at Doha."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Ưu: "Great crew and front desk"
Ưu: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Khuyết điểm: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Ưu: "exellent in everything"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Khuyết điểm: "None"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Snacks and the crews on board"
Khuyết điểm: "The crews in the airport, not friendly. They dont even smile!"
Khuyết điểm: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Khuyết điểm: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "All entertainment units were off."
Ưu: "Everything was great"
Khuyết điểm: "Everything qas great"
Khuyết điểm: "The website is not easy to navigate."
Ưu: "I like everything about the flight"
Khuyết điểm: "Flight was very long"
Ưu: "service and staff was polite & friendly"
Khuyết điểm: "Horrible customer service."
Ưu: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Khuyết điểm: "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Khuyết điểm: "Everything was all set. Only shortcoming was No free wifi"
Ưu: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Khuyết điểm: "We could not watch anything as my wife and my screen did not work."
Ưu: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Seat arrangements excellent Crews nice"
Khuyết điểm: "Very disappointed about quality and frequently of food offered"
Khuyết điểm: "A little crowded but still great service."
Ưu: "the flight was very comfortable . the movies were very good."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"
Ưu: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Khuyết điểm: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"
Ưu: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
No complaints. Good overall.
We were confused with our assigned seat.
25 minute flight. Crew was friendly and competent.
Flight was on time. Boarding was relatively fast and the crew very pleasant. The plane was new and clean. Snack was O. K. , fine for a 2hr. Flight. 👍👍
Ưu: "Seat comfort was average for a small jet. Bottled water was cold."
Khuyết điểm: "Cabin was too warm"
Ưu: "Crew was great"
Khuyết điểm: "Lots of screaming children. Not much to do about that..."
Ưu: "Seats too small"
Khuyết điểm: "Crappie entertainment. Never figured out how to login on phone,"
Ưu: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Khuyết điểm: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Ưu: "Crew was amazing"
Khuyết điểm: "Food could have been better, seat was uncomfortable."
Ưu: "Great entertainment."
Khuyết điểm: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Ưu: "Boarded as soon as I arrived at the gate. Left and arrived on time. Happy, pleasant staff. Everything as expected or better."
Khuyết điểm: "Nothing, really."
Ưu: "Crew is amazing, seats are pretty good."
Khuyết điểm: "On time, baggages checked in and were made available on time."
Ưu: "I had an awesome seat 10a with plenty of leg room."
Khuyết điểm: "It was as good as can be expected."
Ưu: "Very pleasant crew. Very helpful And always smiling"
Ưu: "Smooth flight"
Khuyết điểm: "Delta’s boarding process is based on how much you paid for ticket/loyalty. It would be better for everyone if seating was done in a way that window people were seated first, then aisle."
Ưu: "Flight attendant"
Khuyết điểm: "Bathrooms were filthy"
Ưu: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Khuyết điểm: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Khuyết điểm: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Ưu: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Khuyết điểm: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Ưu: "The flight was solid and they provided a consistent experience"
Khuyết điểm: "Not applicable"
Khuyết điểm: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Khuyết điểm: "Too early for me to get up on New Year’s Day"
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "Gave information about delay clearly and gently"
Khuyết điểm: "Delay"
Ưu: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Khuyết điểm: "No enough carry on baggage space"
Khuyết điểm: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Ưu: "I arrived safely."
Khuyết điểm: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Ưu: "On time. Connecting through Atlanta is quick and efficient"
Ưu: "Everyone was very friendly and concerned about us making our connections"
Khuyết điểm: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Ưu: "Flight attendants were nice based on the situations beyond their control."
Khuyết điểm: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Khuyết điểm: "very cramped plan with very little leg room. OLD OLD OLD"
Ưu: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Khuyết điểm: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Ưu: "Boarding was easy"
Khuyết điểm: "Plane seats were very small and did not recline. Only one bathroom on plane"
Khuyết điểm: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Ưu: "Clean plane, friendly staff and timely departure."
Khuyết điểm: "Waiting to get off the plane. Other customers moving too slow"
Ưu: "Flight crew was friendly."
Khuyết điểm: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Ưu: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Ưu: "Crew was curious and quick to think of alternative solutions."
Khuyết điểm: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Khuyết điểm: "All was well"
Khuyết điểm: "Delayed for an hour and fifteen minutes"
Ưu: "Polite and efficient"
Khuyết điểm: "Nothing"
Khuyết điểm: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Ưu: "Crew was fantastic! Everything was satifactory and as expected."
Khuyết điểm: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Ưu: "The flight was good, but the flight attendants were friendly and fun making it better than usual."
Ưu: "Gate agent was great. Smooth boarding and very attentive flight crew."
Khuyết điểm: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Khuyết điểm: "horrible boarding management in SJC."
Ưu: "Crew was friendly."
Khuyết điểm: "Seats are uncomfortable. Very little legroom."
Ưu: "As always seats are spacious"
Khuyết điểm: "They weren't selling food on this flight which is entirely too long to be without a meal"
Ưu: "Everything from boarding, service, arrival time and deplaining was smooth"
Total disaster flight was delayed and we missed our connection twice and staff didn’t know what they were doing. Lost 2 days of our vacation. Meal vouchers didn’t work. Baggage didn’t arrive.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Delayed over an hour for a 20-30 flight
Ưu: "not much; very crowded; feel bad for the crew too;"
Khuyết điểm: "put more flights and give people some room; or put less seats; over booking and over crowded flights are not fun. basically, i am expecting some improvement either from you or from other companies"
Ưu: "Crew was great."
Khuyết điểm: "Need better snacks on American."
Ưu: "Nothing,really other than the fact that it Got us home."
Khuyết điểm: "At least offer water. There was no service whatsoever"
Khuyết điểm: "offer coffee at least"
Ưu: "The crew tries."
Khuyết điểm: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."
Khuyết điểm: "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
Khuyết điểm: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"
Khuyết điểm: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Khuyết điểm: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
Ưu: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Khuyết điểm: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Khuyết điểm: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
Ưu: "We’re able to get a different flight after ours was re-scheduled several times."
Khuyết điểm: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."
Ưu: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Ưu: "Safe and on time."
Khuyết điểm: "Crew did the minimum, showing no appreciation to passengers or asking if they could do anything more. Virtually no communication from pilot about route of flight or progress during flight. American’s international service lacks any flavor of being international."
Ưu: "One plane had comfortable seats, with adjustable headrests."
Khuyết điểm: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Ưu: "Crew was polite, accommodating and pleasant"
Khuyết điểm: "Seats too close together, too narrow, and without individual screens. Seats did not recline enough"
Ưu: "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
Ưu: "We arrived thirty minutes ahead of schedule even after sitting on tarmac for a while. Seemed like a relatively short flight!"
Khuyết điểm: "I wish they had outlets near seats but that's more of a general suggestion."
Khuyết điểm: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Khuyết điểm: "Delay more ran 2 hours"
Ưu: "Hated everything from Boston to Miami."
Khuyết điểm: "The flight between Boston and Miami was so Disrespectful and noises from the Latinos kids without any good supervisions of the family of handling. Even Latinos blasting the videogames and movies on high volumes."
Ưu: "Direct flight. Larger drink serving."
Khuyết điểm: "Our seat row didn’t recline. Row in front of emergency exit."
Ưu: "quick flight"
Khuyết điểm: "seats are very cramped"
Ưu: "Every thing was find.."
Khuyết điểm: "Seats harder than expected.."
Ưu: "Excellent experience despite short weather delay. Outstanding flight crew"
Ưu: "Very pleasant crew"
Khuyết điểm: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute, but that was not applicable to our situation..... we could not switch seats during flight"
Khuyết điểm: "delays were horrible."
Ưu: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"
Khuyết điểm: "Comfort, timeliness."
Ưu: "much room. great entertainment. great crew"
Ưu: "Clean plane"
Khuyết điểm: "No food"
Ưu: "that i finally came home"
Khuyết điểm: "flight delayed in Mazatlan 115 minutes, although told time would be made by pilot, not true.. No help in DFW, missed flight, had tickets in first and had to settle for coach 3 hrs. later."
Khuyết điểm: "Tight seats, return was late missed connection had to spend the night in Charlottte."
Khuyết điểm: "Flight departed 3 hours late due to mechanical issues. We just sat in the plane while they slowly, extremely slowly, dealt with the problem. Caused me to miss my connection in Dallas, and now I have to stay overnight. American cattle car class seats are hard, small, a sorry sign of affairs for US-based airlines. Coach class used to be reasonable, but it is now just embarrassing."
Ưu: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."
Ưu: "the crew went out of their way to make you feel as comfortable as possible very nice"
Ưu: "Crew was friendly and professional."
Ưu: "fly was on time, good service, food and entertainment."
Ưu: "Boarded on time, and was a quick flight."
Khuyết điểm: "There were cabin pressure issues mid-flight that really hurt my head."
Ưu: "Broken down into more groups - ok I guess..."
Khuyết điểm: "No way to know who was up next, who was in line for what number - should have corraling stations (some airlines have this) where you gather based on your number and can move out of the way for others. Getting onto the plan was awful - the aisle are SO TINY - I'm 5'6" tall and 140 lbs, trying to roll a small back through the aisle, and it was impossible not to hit 14 people. It's like you have to go to class on how to walk through the aisle and not be an idiot."
Ưu: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Khuyết điểm: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Ưu: "New airplain."
Khuyết điểm: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"
Ưu: "AA provided free headphones, free movies, music, and such."
Ưu: "On time , friendly crew, great smooth flights and landings"
Khuyết điểm: "Boarding process slow, it would make more sense to board 1st class, then start at back of plane and move forward....instead of having to stop and wait 10 times for people to put their bags overhead before I can get to my seat..would shorten the boarding process tremendously"
Ưu: "Everything was great"
Khuyết điểm: "Nice trip"
Khuyết điểm: "Extremely hot on the plane."
Ưu: "Flight was good and I am satisfied."
Khuyết điểm: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Khuyết điểm: "I could've actually made it to savannah tonight but I've been stuck in two different customer service lines for over 3 hours"
Ưu: "That I can charge my phone."
Khuyết điểm: "That I needed the wall jack part to charge my phone. My side’s wall jack was broken. I think if possible they can make it that I can plug the usb part of the wall jack straight. This way the wall jack won’t be needed. Also they were only two in each roll but they are three seats in each roll."
Ưu: "Updated us on cause of delay."
Khuyết điểm: "Food was bare minimum for an international flight. Crew barely smiled and attitude was dry. Seats horrible for long flight."
Ưu: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Khuyết điểm: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Ưu: "Efficient boarding."
Khuyết điểm: "N/A"
Khuyết điểm: "Volume of the PA was so loud it was painful"
Ưu: "Um......30 minutes early to destination"
Khuyết điểm: "Plane had food and crumbs all over the floor, seats had horrible leg room ( I am 6'5")"
Khuyết điểm: "Checking was chaotic with non working terminals and insufficient staff Plane was real old (4” scree...even my phone has bigger screen) Onboard drinks were exorbitantly priced (paid 8.99$ for gin and tonic where I got only half can of tonic) Food was ok"
Ưu: "I no longer expect tolerable so that was nice"
Khuyết điểm: "No food available by the time I ordered. Entertainment was not working unless I had downloaded the app. Battery life limits entertainment"
Ưu: "Almost on time."
Khuyết điểm: "Should have 1 free check in luggage to Mexico."
Ưu: "Having a direct flight across the country was a good thing. That was about the only positive, well that & we did land safely."
Khuyết điểm: "Ticket agent said I could take my bag on the plane. Gate agent told me my bag not I were going on the plane unless I paid $50 to put the bag below if I wanted to get in the plane. Very matter of fact & rude. I was just about the last person they let board so there really wasn't a chance to discuss with them. No WiFi on a cross country plane, lame. No access to the headrest video screen w/o paying for it, lame. Snotty unconcerned flight attendants as well. Overall one of the worst flights I've had in memory. I would pay more next time to fly another airline."
Ưu: "Boarding seemed efficient"
Khuyết điểm: "In flight entertainment didn't work"
Ưu: "This compaby sucks. They cancelled the fight wuthout notifyng us and we have to rent a car because they wanted us to flght the next day a 5 PM without paying fir us the hotel. It was ridicoulous ghat we were 2:30 hoyrs away from our final destination and they dif not reimbourse us for renting a car. Never again book s flight in United"
Khuyết điểm: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
Khuyết điểm: "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
Ưu: "Pleasant crew on ground and in air. Flight was on time departing and arrived ahead of schedule into SF. Nicely done!"
Khuyết điểm: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
Ưu: "The staff and crew were very helpful, especially in helping catch my connection. Which leads to the dislike."
Khuyết điểm: "Nothing but delays. Before we boarded...delay. Before we left the gate...delay. Before we left the taxiway...delay. Before we landed...delay. Many on the flight missing, or having tight connections."
Ưu: "Great experience overall"
Khuyết điểm: "United flight attendants service attitudes still not much improved compare with other airlines"
Khuyết điểm: "Original flight was delayed one hour and forty minutes to to flight traffic in lax. I was fortunate enough to get a flight to sfo to get my connection to Santa Barbara. The main complaint is that united help desk said flight traffic had been delayed out of lax for the past 3 days. I should have been informed earlier I would have save end mealot of stress"
Ưu: "The crew was nice. Coffee was great."
Khuyết điểm: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
Khuyết điểm: "Broken luggage"
Ưu: "An attractive, attentative crew"
Khuyết điểm: "Snacks sucked"
Ưu: "On time departure, early arrival. Efficient and courteous service, organized boarding process"
Khuyết điểm: "Wifi could be cheaper!"
Khuyết điểm: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."
Ưu: "Crew is nice"
Khuyết điểm: "United app doesn't work on all my devices"
Ưu: "That I made it alive"
Khuyết điểm: "That the seats were very small and the person next to me could not fit into their seat"
Ưu: "I loved the Direct TV access and my flight attendant was lovely."
Khuyết điểm: "I don't like flying, but this was almost without any anxiety"
Ưu: "Belize City airport is tiny and easy to get through. They also board passengers through the front and back of the plane to speed things up."
Khuyết điểm: "Waited 40 minutes to pull into our gate in Houston, which put us in a bit of a bind to get through security and onto our connecting flight. The next flight was overbooked and crowded."
Ưu: "OK until we boarded."
Khuyết điểm: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."
Khuyết điểm: "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."
Ưu: "I liked that I was given spacious accommodations for myself and my service animal."
Khuyết điểm: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
Ưu: "Pilot was great in keeping us informed. Flight was late getting in, then in line with a lot of planes waiting to take off. Then at O'Hare our gate wasn't ready and had to circle. And then we were at the gate farthest from baggage claim. At least the was relatively smooth."
Khuyết điểm: "See above...lateness of everything"
Ưu: "Easy boarding (almost last to board) Decent enough meals. Hit and miss. Excellent breakfast, terrible sandwich, nice main meal. Crew were pretty helpful and pleasant. Comfortable. Got lucky, with 1 full spare seat. Seats seemed roomier anyway, standard economy, possibly due thinner seats (no screens)"
Khuyết điểm: "Streaming on free wifi of free movies wasn't working on my PC. Tried all their tips and options. This is a big drawback with letting customers use their own devices. Can get complicated. Surprised that Adobe Flash + DRM software is required. They're supposed to be downloadable from the inflight system, but that wasn't working. Crew don't have expertise to deal with this (wasn't expecting them to). Movie selection looked decent enough."
Ưu: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Khuyết điểm: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"
Khuyết điểm: "Flight got cancelled, we did not receive an email or text. We found out when we reached the Heathrow airport. We got booked on another flight, with 6 hour layover. When the flight that got cancelled was a direct flight. Then our luggage was not put on the connecting flight, we got our luggage 24 hours later."
Khuyết điểm: "Significant delays, minimal information."
Khuyết điểm: "cold I the cabin - leaky vent by my legs in 3D"
Khuyết điểm: "The plan was delayed an hour because of the airline. So uncalled for. I ended up really late to work that night. I could understand if there were weather delays but delays due to the airline are unacceptable"
Ưu: "The jet was excellent. The boarding was easy and organized. The flight crew was very polite and professional. Everything went in a timely manner......."
Khuyết điểm: "United overbooked by 5 passengers and that's not an acceptable practice. It's not fair to those who pay then get bumped off the flight..... This is terrible and needs to be stopped."
Ưu: "The service is not close ro KOREAN AIR ON THE PLANE. The plane is old . The cres is tired.."
Ưu: "Constant updates by email. Very informative"
Khuyết điểm: "Nothing"
Ưu: "The Flight attendant and pilot were beyond helpful and apologetic about the delay, The customer service rep in Denver was great."
Khuyết điểm: "Because of a 2+ hour delay in Milwaukee we missed our connecting flight in Denver to Medford and had to stay overnight. Sitting in isle 1 was uncomfortable and it was a pain not having immediate access to my purse because I had to stow it for take off and landing."
Ưu: "Boarding was quick, that was pleasant"
Khuyết điểm: "No channels were available to watch for free besides one channel. Someone got sick on the plane with a stomach bug, they delayed the flight an hour to clean it, plus once we landed, we had to wait as they escorted these people out another 25 minutes. They were not keeping us in tuned with an approximate time on this delay. They didnt offer beverages or snacks to help ease the time as i was starving, did not eat all day. The snacks were not great. Overall not a good flight. Surprised Frontier and other budget airlines are better ran."
Khuyết điểm: "Missed connecting flight customer service had attitude"