Yes, absolutely wonderful traveling by Qatar Airways
Wonderful time. Everything we enjoy. No complaints. Thanks.
The easy transition and before time arrival. Comfortable flight
Everything was satisfactory. I had a pleasant trip and the airline staff was very accommodating.
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Ưu: "Very comfortable plane and entertainment offered is excellent"
Khuyết điểm: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."
Khuyết điểm: "Need to improve wheel chair service at Doha."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Ưu: "Great crew and front desk"
Ưu: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Khuyết điểm: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Ưu: "exellent in everything"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Khuyết điểm: "None"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Snacks and the crews on board"
Khuyết điểm: "The crews in the airport, not friendly. They dont even smile!"
Khuyết điểm: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Khuyết điểm: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "All entertainment units were off."
Ưu: "Everything was great"
Khuyết điểm: "Everything qas great"
Khuyết điểm: "The website is not easy to navigate."
Ưu: "I like everything about the flight"
Khuyết điểm: "Flight was very long"
Ưu: "service and staff was polite & friendly"
Khuyết điểm: "Horrible customer service."
Ưu: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Khuyết điểm: "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Khuyết điểm: "Everything was all set. Only shortcoming was No free wifi"
Ưu: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Khuyết điểm: "We could not watch anything as my wife and my screen did not work."
Ưu: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Seat arrangements excellent Crews nice"
Khuyết điểm: "Very disappointed about quality and frequently of food offered"
Khuyết điểm: "A little crowded but still great service."
Ưu: "the flight was very comfortable . the movies were very good."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"
Ưu: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Khuyết điểm: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"
Ưu: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
No complaints. Good overall.
We were confused with our assigned seat.
25 minute flight. Crew was friendly and competent.
Flight was on time. Boarding was relatively fast and the crew very pleasant. The plane was new and clean. Snack was O. K. , fine for a 2hr. Flight. 👍👍
Ưu: "Seat comfort was average for a small jet. Bottled water was cold."
Khuyết điểm: "Cabin was too warm"
Ưu: "Crew was great"
Khuyết điểm: "Lots of screaming children. Not much to do about that..."
Ưu: "Seats too small"
Khuyết điểm: "Crappie entertainment. Never figured out how to login on phone,"
Ưu: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Khuyết điểm: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Ưu: "Crew was amazing"
Khuyết điểm: "Food could have been better, seat was uncomfortable."
Ưu: "Great entertainment."
Khuyết điểm: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Ưu: "Boarded as soon as I arrived at the gate. Left and arrived on time. Happy, pleasant staff. Everything as expected or better."
Khuyết điểm: "Nothing, really."
Ưu: "Crew is amazing, seats are pretty good."
Khuyết điểm: "On time, baggages checked in and were made available on time."
Ưu: "I had an awesome seat 10a with plenty of leg room."
Khuyết điểm: "It was as good as can be expected."
Ưu: "Very pleasant crew. Very helpful And always smiling"
Ưu: "Smooth flight"
Khuyết điểm: "Delta’s boarding process is based on how much you paid for ticket/loyalty. It would be better for everyone if seating was done in a way that window people were seated first, then aisle."
Ưu: "Flight attendant"
Khuyết điểm: "Bathrooms were filthy"
Ưu: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Khuyết điểm: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Khuyết điểm: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Ưu: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Khuyết điểm: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Ưu: "The flight was solid and they provided a consistent experience"
Khuyết điểm: "Not applicable"
Khuyết điểm: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Khuyết điểm: "Too early for me to get up on New Year’s Day"
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "Gave information about delay clearly and gently"
Khuyết điểm: "Delay"
Ưu: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Khuyết điểm: "No enough carry on baggage space"
Khuyết điểm: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Ưu: "I arrived safely."
Khuyết điểm: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Ưu: "On time. Connecting through Atlanta is quick and efficient"
Ưu: "Everyone was very friendly and concerned about us making our connections"
Khuyết điểm: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Ưu: "Flight attendants were nice based on the situations beyond their control."
Khuyết điểm: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Khuyết điểm: "very cramped plan with very little leg room. OLD OLD OLD"
Ưu: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Khuyết điểm: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Ưu: "Boarding was easy"
Khuyết điểm: "Plane seats were very small and did not recline. Only one bathroom on plane"
Khuyết điểm: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Ưu: "Clean plane, friendly staff and timely departure."
Khuyết điểm: "Waiting to get off the plane. Other customers moving too slow"
Ưu: "Flight crew was friendly."
Khuyết điểm: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Ưu: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Ưu: "Crew was curious and quick to think of alternative solutions."
Khuyết điểm: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Khuyết điểm: "All was well"
Khuyết điểm: "Delayed for an hour and fifteen minutes"
Ưu: "Polite and efficient"
Khuyết điểm: "Nothing"
Khuyết điểm: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Ưu: "Crew was fantastic! Everything was satifactory and as expected."
Khuyết điểm: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Ưu: "The flight was good, but the flight attendants were friendly and fun making it better than usual."
Ưu: "Gate agent was great. Smooth boarding and very attentive flight crew."
Khuyết điểm: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Khuyết điểm: "horrible boarding management in SJC."
Ưu: "Crew was friendly."
Khuyết điểm: "Seats are uncomfortable. Very little legroom."
Ưu: "As always seats are spacious"
Khuyết điểm: "They weren't selling food on this flight which is entirely too long to be without a meal"
Ưu: "Everything from boarding, service, arrival time and deplaining was smooth"
Total disaster flight was delayed and we missed our connection twice and staff didn’t know what they were doing. Lost 2 days of our vacation. Meal vouchers didn’t work. Baggage didn’t arrive.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Delayed over an hour for a 20-30 flight
Ưu: "not much; very crowded; feel bad for the crew too;"
Khuyết điểm: "put more flights and give people some room; or put less seats; over booking and over crowded flights are not fun. basically, i am expecting some improvement either from you or from other companies"
Ưu: "Crew was great."
Khuyết điểm: "Need better snacks on American."
Ưu: "Nothing,really other than the fact that it Got us home."
Khuyết điểm: "At least offer water. There was no service whatsoever"
Khuyết điểm: "offer coffee at least"
Ưu: "The crew tries."
Khuyết điểm: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."
Khuyết điểm: "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
Khuyết điểm: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"
Khuyết điểm: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Khuyết điểm: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
Ưu: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Khuyết điểm: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Khuyết điểm: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
Ưu: "We’re able to get a different flight after ours was re-scheduled several times."
Khuyết điểm: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."
Ưu: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Ưu: "Safe and on time."
Khuyết điểm: "Crew did the minimum, showing no appreciation to passengers or asking if they could do anything more. Virtually no communication from pilot about route of flight or progress during flight. American’s international service lacks any flavor of being international."
Ưu: "One plane had comfortable seats, with adjustable headrests."
Khuyết điểm: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Ưu: "Crew was polite, accommodating and pleasant"
Khuyết điểm: "Seats too close together, too narrow, and without individual screens. Seats did not recline enough"
Ưu: "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
Ưu: "We arrived thirty minutes ahead of schedule even after sitting on tarmac for a while. Seemed like a relatively short flight!"
Khuyết điểm: "I wish they had outlets near seats but that's more of a general suggestion."
Khuyết điểm: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Khuyết điểm: "Delay more ran 2 hours"
Ưu: "Hated everything from Boston to Miami."
Khuyết điểm: "The flight between Boston and Miami was so Disrespectful and noises from the Latinos kids without any good supervisions of the family of handling. Even Latinos blasting the videogames and movies on high volumes."
Ưu: "Direct flight. Larger drink serving."
Khuyết điểm: "Our seat row didn’t recline. Row in front of emergency exit."
Ưu: "quick flight"
Khuyết điểm: "seats are very cramped"
Ưu: "Every thing was find.."
Khuyết điểm: "Seats harder than expected.."
Ưu: "Excellent experience despite short weather delay. Outstanding flight crew"
Ưu: "Very pleasant crew"
Khuyết điểm: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute, but that was not applicable to our situation..... we could not switch seats during flight"
Khuyết điểm: "delays were horrible."
Ưu: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"
Khuyết điểm: "Comfort, timeliness."
Ưu: "much room. great entertainment. great crew"
Ưu: "Clean plane"
Khuyết điểm: "No food"
Ưu: "that i finally came home"
Khuyết điểm: "flight delayed in Mazatlan 115 minutes, although told time would be made by pilot, not true.. No help in DFW, missed flight, had tickets in first and had to settle for coach 3 hrs. later."
Khuyết điểm: "Tight seats, return was late missed connection had to spend the night in Charlottte."
Khuyết điểm: "Flight departed 3 hours late due to mechanical issues. We just sat in the plane while they slowly, extremely slowly, dealt with the problem. Caused me to miss my connection in Dallas, and now I have to stay overnight. American cattle car class seats are hard, small, a sorry sign of affairs for US-based airlines. Coach class used to be reasonable, but it is now just embarrassing."
Ưu: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."
Ưu: "the crew went out of their way to make you feel as comfortable as possible very nice"
Ưu: "Crew was friendly and professional."
Ưu: "fly was on time, good service, food and entertainment."
Ưu: "Boarded on time, and was a quick flight."
Khuyết điểm: "There were cabin pressure issues mid-flight that really hurt my head."
Ưu: "Broken down into more groups - ok I guess..."
Khuyết điểm: "No way to know who was up next, who was in line for what number - should have corraling stations (some airlines have this) where you gather based on your number and can move out of the way for others. Getting onto the plan was awful - the aisle are SO TINY - I'm 5'6" tall and 140 lbs, trying to roll a small back through the aisle, and it was impossible not to hit 14 people. It's like you have to go to class on how to walk through the aisle and not be an idiot."
Ưu: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Khuyết điểm: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Ưu: "New airplain."
Khuyết điểm: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"
Ưu: "AA provided free headphones, free movies, music, and such."
Ưu: "On time , friendly crew, great smooth flights and landings"
Khuyết điểm: "Boarding process slow, it would make more sense to board 1st class, then start at back of plane and move forward....instead of having to stop and wait 10 times for people to put their bags overhead before I can get to my seat..would shorten the boarding process tremendously"
Ưu: "I liked my seat"
Khuyết điểm: "There was a stewardess that was very mean and not accommodating when I asked for a mask"
Khuyết điểm: "Flight was delayed 1 hour on the tarmac"
Ưu: "Flight was ok."
Khuyết điểm: "Almost missed my flight. 1.5 hrs was barely enough to get through baggage claim, customs, baggage recheck, customs again, subway ride to Denver United terminal and sprint 30 gates only to make it 1 minute before the gate closed."
Khuyết điểm: "Flight carry on baggage mandatory green tag check in. Very small flight. green tag Baggage being asked to be taken from b baggage carousels after waiting for a while. At baggage carousels the baggage arrival delayed by 30 mins. Flight had rough landing"
Ưu: "Being on time at departure and arrival is a challenge, but despite having a completely filled cabin, they made it look easy."
Khuyết điểm: "I boarded in Group 4 and all bins were full. So my carry on case had to be checked (several others’ cases as well). This caused me a 30 minute delay at baggage claim and some minor scuffs on an item that wasn’t designed for checking in. These are 2 reasons why I no longer check in. 3 is lost items."
Khuyết điểm: "Good morning I had a very bad experience. I called a day before my flight and inquired about my luggage. Can’t remember the gentleman’ Name but he confirmed the following that I am allowed 1 carry on since I am on the mileage plus and I have to pay my other baggage which I did online. My carry on is smaller than the usual carry on’s Standard yet they didn’t allow it at the United check in luggages and made me pay another $40. They allowed so many other passengers with lots of stuff and bigger carry on . It is all shown on your surveillance cameras and recorded on your customer services phone calls. I don’t know why I was treated and discriminated like that. I felt bad and humiliated about this incident."
Khuyết điểm: "Wi-Fi, as usual, was not working. Plus, there were no screens in the seat, so passengers have to rely on their own smartphones/tablets/magazines/books to keep entertained."
Ưu: "I especially like the agent at the United Lounge in Denver who changed my flight to one that left 3 hours before my original flight. Also, she arranged for my checked bag from Dayton, OH to be transferred to the new flight. I was concerned by happy to get it in Denver - actually, it was one of the first luggage to arrive."
Khuyết điểm: "All was well. Thanks."
Khuyết điểm: "Volume of the PA was so loud it was painful"
Khuyết điểm: "Movie kept crashing and I had to restart the app"
Khuyết điểm: "only pretzel, no nuts as option"
Ưu: "The movie choices were the only saving grace."
Khuyết điểm: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Ưu: "I likedthe ease of ticketing, well-organized boarding procedures and flying on a soon-to-be retired 747."
Khuyết điểm: "I was most fortunate to have an empty seat next to me, but cramped seating makes it hard to be comfortable for 10.5 hours."
Khuyết điểm: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
Ưu: "Crew was nice and professional. Bags arrived in tact in the right place and so did I."
Khuyết điểm: "The corner cutting is starting to cross a line. I had so little room that my knees touched the seat in front of me and I couldn't grab my bag below the next seat without disturbing the people next to me. I didn't pay to request a certain seat, so I was in the middle seat of the last isle for each flight. The "free" entertainment was ads to purchase entertainment. Obviously they now make you pay a about 20% of your ticket cost to bring a rollaway now."
Khuyết điểm: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Ưu: "The last minute emergency flight was not terribly priced"
Khuyết điểm: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Ưu: "There were no delays"
Khuyết điểm: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Ưu: "Offered drinks and snacks."
Khuyết điểm: "My suitcase's handle was damaged by the time it reached baggage claim. I will need to buy a new suitcase now."
Ưu: "Great experience overall"
Ưu: "The crew was nice. Coffee was great."
Khuyết điểm: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
Ưu: "Flight from New Orleans to Washington went fine"
Khuyết điểm: "Can't get United app on kindle tablet"
Khuyết điểm: "Flight was very cramped and overbooked. Many overhead bins were broken shut and couldn't hold anything- causing overcrowding of bins."
Ưu: "The in flight attendants"
Khuyết điểm: "The lady in the front desk treated me different then other passengers, i am the only one who was asked to put her carry on in the box to check the fit, and even didn't give me the chance to fit it there, she said its not feet i need to check it in, and i was forced to check my carry on in! The othere passenger have carry on just like mine and some are even bigger then mine!!! They wasn't asked to fit there carry on to the box she just let them in the flight with their bags thats a shame to united airlines who use to be until today my favorite and most recommended flight company. As a result of having my carry on checked in, for now my ride need to be delyed that's going to cost me! Who is going to pay for it thats what im asking, besides the lady was acting rude but i dont know her name unfortunately, in my carry on i have important documents if they are going to be damaged because that lady desid to check my bag in the box and determined un truly that it wont fit (only mine) that won't be good. My number 973-910-7056 Email Nirit.firstname.lastname@example.org"
Khuyết điểm: "Seats sucked hard no give. Cramed in like cattle"
Khuyết điểm: "I was delayed and missed my connecting and then was not helped in Denver."
Khuyết điểm: "When I booked the flight, we chose seats but when we checked in they said we had never chosen seats and split up myself and my husband. To watch anything it was $7.99."
Ưu: "OK until we boarded."
Khuyết điểm: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."
Khuyết điểm: "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."
Khuyết điểm: "Time and efficiency"
Khuyết điểm: "The snacks are too small."
Ưu: "Leg room in economy plus. We were upgraded because of a seat assignment issue."
Khuyết điểm: "No entertainment what-so-ever! And the wifi didn't work. Extremely warn/hot in the cabin from takeoff to landing and the blower didn't work."
Ưu: "I liked that I was given spacious accommodations for myself and my service animal."
Khuyết điểm: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
Khuyết điểm: "The seats were the worst ever. They would not recline and the un detachable pillow on the seats were even more uncomfortable."
Ưu: "I like the united have a lot of flight to a lot of places in USA and orther country."
Ưu: "Everyone was friendly from checking in to the flight attendants"
Ưu: "Also a very solid crew!"
Khuyết điểm: "Flight delayed, middle seat."
Ưu: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Khuyết điểm: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"
Ưu: "crew members."
Khuyết điểm: "got delay."
Khuyết điểm: "cold I the cabin - leaky vent by my legs in 3D"
Ưu: "First class was nice but I paid for 1st class for the whole flight and only got it on the first leg. They should have told me that when they took my money."
Khuyết điểm: "2nd leg was terrible it was over an hour and a half late because they had to replace a toilet seat! I paid for an upgrade for first class and they over booked it so I didn't get it and haven't received my money back. Terrible customer service."
Ưu: "The messages updating ( gate change, delayed and revised date if departure , Ext.) is regarding the trip Is awesome."
Khuyết điểm: "Very delayed"
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "Flight was on time."
Khuyết điểm: "Missed connecting flight customer service had attitude"
Khuyết điểm: "waiting for wheelchairs."