Khách sạn ở Chicago nằm gần sân bay Northwestern Memorial Hospital

Ưu điểm: If money allows, this is where you need to be! Was so good that we didn't even leave the hotel for 2 days!!! Excellent! Spa was WONDERFUL!

Khuyết điểm: not one thing

Ưu điểm: If you think

Ưu điểm: Outstanding service

Ưu điểm: Location and it was very clean

Khuyết điểm: The front staff did not honor our early check in request Also they gave us a handicap accessible room which we did not request or need !! We would if preferred a tub instead of shower only ! At a 5 star resort and the price we paid should do better

Ưu điểm: Location is great, hotel is very beautiful and comfortable, the room was very nice till the heat was off and the temperature outside was subzero

Khuyết điểm: I've asked one cleaning lady that was in my room to get me more hand wash towels later so with the same gloves she was cleaning the room with and the bathroom that already seems weird to use the same for both rooms, she digged in her cleaning bag and got me a bunch of hand towels and declared that she will now check which ones are clean and which ones are not, i was appalled while she was actually doing this and touching every single one. that made me question all the towels that were in the bathroom, disgusting. Spent a whole night freezing up because heat didn't work so after messing up my whole day because my room was not operational and had the technicians most of the day, and it was my last day in chicago, i end up not having breakfast or lunch and was inconvenienced to the max till they change the room for me for the last night,, all they offered were apology and credit of $100 to use in their dining room. Seriously????? Horrible management and not well trained staff for a 5 stars hotel, it's unacceptable

Ưu điểm: The location was great. The bed and bathroom was good. The hotel provided a bed rail for my toddler upon my request.

Khuyết điểm: The main reason I chose this hotel among nearby five star hotels was the ice rink. However, the opening hours kept on changing each day and it wasn’t even real ice! It was plastic tiles put together. I didn’t have to worry about getting wet but it didn’t let you glide either! Another big disappointment was the Chinese restaurant. The service was good but the food wasn’t good at all.

Ưu điểm: Not only was our room exceptional and the staff helpful and friendly, but they allowed us to ship all our Christmas gifts there before we arrived which made our holiday very convenient.

Khuyết điểm: The food and drink prices were very high in the bars and restaurants. While we appreciate paying more for a hotel to get a great experience, the prices for meals and cocktails were more than I like to pay. They were very good, just priced at a premium.

Ưu điểm: The room was nice as I expected with a 5 star hotel. I didnt give it an "excellent" rating simply because our view outside the window was tools, etc for the maintenance crew. So we left the curtains shut. The location was nice as well.

Khuyết điểm: The staff was not welcoming and the experience they provided to my husband and I was not was I was expecting for a 5 star hotel. If felt like we were an inconvenience and the food at the hotel was terrible and the service was slow and unfriendly.

Ưu điểm: Everything!

Ưu điểm: It was very nice and the dinning area was very nice.

Ưu điểm: Location and property. Courteous staff and great amenities.

Ưu điểm: The staff was supremely helpful and courteous. We were upgraded upon arrival, and the room was beyond our expectations. Plenty of room for 3 adult women, great dressing room, separate tub and shower, 2 sinks, lots of counter space. We loved it!

Khuyết điểm: The service in the lobby dining area (where we had breakfast) was somewhat inattentive.

Ưu điểm: Croque Madame crepes are to die for. I've stayed here several times now, and the staff always seems genuinely happy to see me. I travel to Chicago pretty often and this is the only place I stay when I'm in town. I absolutely love it.

Ưu điểm: The hotel was very nice and our room and balcony was beautiful.

Khuyết điểm: So when we checked in our room wasn't ready so they sent us to the bar for a free drink while we waited. While that was great two hours later we had not heard from anyone and had no updates. I'm pretty sure they forgot about us. We had reservations so we didn't have much time to get ready. Just didn't like feeling rushed when we arrived earlier but couldn't check in.

Ưu điểm: The eucalyptus steam room in the spa was wonderful! Also, the valet washed and vacuumed out my car!!

Khuyết điểm: No! I absolutely loved everything!

Khuyết điểm: Was not able to access my room until 4 PM, safe wasn’t working, fireplace wasn’t working, bathtub wasn’t working, and it was a handicapped room which I did not Request

Ưu điểm: Elegance, service from staff.

Ưu điểm: That it was a modern room

Khuyết điểm: They had a $200 hidden security deposit that is hard for me to get back

Ưu điểm: Fabulous place, location, staff, and amenities!

Ưu điểm: Beautiful. Comfortable, luxurious.

Khuyết điểm: Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.

Ưu điểm: Location location location

Khuyết điểm: Elevators were slow. Breakfast was over reserved.

Ưu điểm: Location, room size, friendly front desk.

Khuyết điểm: The carbon monoxide detector went off from fireplace use - there was no sign notifying guests to leave a window open , as the engineer who responded stated. It took management over a week to respond and deny my complaint.Still sick - no theatre/shopping.

Khuyết điểm: I paid $700 to be told my room wasn’t ready, I should dress up in a locker room , and wait for a text that my room was ready.

Ưu điểm: And the rooftop was was incredible!

Ưu điểm: The atmosphere was phenomenal, extremely close to all of the City’s best attractions. The front desk staff was very helpful and resourceful. Will definitely come here again!

Ưu điểm: Staff was friendly and very knowledgeable about the area.

Ưu điểm: chic, very clean, friendly staff, large room, restaurant in hotel.

Ưu điểm: Nothing

Khuyết điểm: The floors are slanted. There are no soft lights to aid a trip to the bathroom, only a bright light that shines in the room. This is definitely not a 4 star hotel.

Ưu điểm: Location is right in the heart of the action in the River North area. Dozens of great restaurants and shops surrounding the hotel. A few blocks from the “L”. At the hotel: friendly staff, chic decor, great music, nice restaurant, cool rooftop lounge, coffee in the room via a keurig, plush robes and slippers, comfortable bed, great view. Workout facilities and luxury spa on site. JQuiet hotel. Best hotel in Chicago I’ve stayed at.

Khuyết điểm: Nothing could have been improved. I am completely satisfied with our stay. A helpful tip would be to bring a shower cap to protect your hair with the rain forest shower design.

Ưu điểm: Great view, friendly staff, everything was conveniently located, we loved everything about this trip

Khuyết điểm: Wasn’t a big deal but they don’t have microwaves or vending machines

Ưu điểm: Beautiful hotel. Floor to ceiling window with great city views. Very friendly staff. Very comfortable bed and pillows. Large rain shower. Great wine selection and mini bar. Loved the Portsmith Sunday brunch. Loved the Spa. Hotel employee is high

Ưu điểm: Staff was very nice, room very nice, clean, beautiful shower and great view.

Ưu điểm: Excellent location and excellent price

Ưu điểm: I liked the location. Was close to an event i needed to go to and close to school. Also- our balcony door was stuck open- and they took care of the problem ASAP!

Ưu điểm: View was amazing

Khuyết điểm: Bar server was away from bar when needed a refill on beverages. But was very friendly

Ưu điểm: rooms are clean and modern with quality furnishings. Bed was pure luxury. Views over Chicago city are amazing.

Ưu điểm: The bed was really comfortable. I liked it so much

Khuyết điểm: Pay TV

Khuyết điểm: The showers in these rooms lack curtains or doors; about an inch of water collected on the floor during every shower and you will spend quite a bit of your time (and all of your clean towels) swabbing it up. They're very, very poorly - and wastefully - designed.

Ưu điểm: location and services

Ưu điểm: shower and bed

Khuyết điểm: water, sodas at minibar is not included

Khuyết điểm: They charged the full stay at the time of booking, which is really not the deal when using Booking.com!!!

Ưu điểm: Clean--VERY friendly staff--Great value for Chicago--Even turned down the bedding--Classy--I'll be back !!!

Khuyết điểm: Nope

Ưu điểm: The room size and the location are very nice. Service is very good. It also provides continental breakfast.

Khuyết điểm: Could hear the noise from the room next door.

Ưu điểm: The view was great! We stayed on a corner room on the 8th floor. The two corner walls consisted of huge windows!

Khuyết điểm: The room was smaller than what I thought it would be. I was disappointed to find out that the rooftop lounge was not open yet.

Ưu điểm: The spacious rooms and rain shower.

Khuyết điểm: The resturant food was ok but way overpriced.

Ưu điểm: the location

Khuyết điểm: n/a

Ưu điểm: The location was easy to find.

Khuyết điểm: They charged me twice for a 1 night stay over $---. Had to get my bank involved.

Ưu điểm: I loved the location near everything the staff was friendly & helpful

Ưu điểm: The ability to text questions/requests to the staff and get a prompt response

Khuyết điểm: The pool and hot tub were much smaller than expected, but were nice. There were several things missing from the room (for example there was only one robe provided and no ice bucket). However the staff promptly brought items requested.

Ưu điểm: It was awesome! Parking was just ridiculous high

Khuyết điểm: Price or parking

Ưu điểm: It was conveniently located across the street from Northwestern hospital. It was clean, except from the half cleaning job the second day. Good in restaurant was good and decent portion for money. Staff was very helpful when we had to change room, because heat wasn’t working!

Khuyết điểm: Dirty robe left in room, bathroom was cold no heat in Chicago winter time. Closet was horribly small, terrible! Heat not working in first room in living room. They need to renovate/update furniture it was raggedy and sunk when you sat down! I wouldn’t set on couches in either of rooms we had.

Ưu điểm: The location

Ưu điểm: I think the breakfast was to expensive should've been free!

Khuyết điểm: That you have to use 2 elevators to get in and out .

Ưu điểm: Perfect location! Employee was very so kind.

Khuyết điểm: Safe box wasn't working. View wasn't perfect because of surrounded taller buildings. But feels like I'm in the center of the city.

Ưu điểm: It was beautiful and had many amenities available. The restaurant and bar were perfect after a long day of driving .

Khuyết điểm: Maintenance drilling morning of checkout.

Ưu điểm: Nice lobby

Khuyết điểm: Bed was very uncomfortable and people weren't very friendly

Ưu điểm: The location was nice and staff helpful!

Khuyết điểm: Yes, the toilet in our room made nice all night which is the reason I didn't rate the room a 10. Please let the hotel know they should repair the toilet in room 610.

Ưu điểm: location

Khuyết điểm: room smelled of over perfume, staff acted annoyed when room was not acceptable, public restroom had no toilet paper and stool in toilet, attempt to upset was way overpriced, room had no robes, staff in restaurant did not greet but walked past 2x before

Ưu điểm: Love Westin’s!!! Staff was excellent and location was unbelievable.

Khuyết điểm: No, everything perfect

Khuyết điểm: My only complaint is there was no microwave in the room. Being the food was expensive, I brought my own but couldn't warm it up.

Ưu điểm: The location was super nice, very close to the water tower and 360 Chicago! Beds were comfy and the room was clean.

Khuyết điểm: There was water leaking from the windows because it was so cold. The staff just told us to put towels there to clean it up ourselves.

Ưu điểm: IT WAS VERY COMFORTABLE. Clean as well.

Khuyết điểm: I was over charged.

Ưu điểm: The staff was friendly and nice The hotel overall was nice The room was clean comfortable bed Very nice location

Khuyết điểm: I enjoy my staying in this hotel the staff was friendly and nice everything was nice I recommend this hotel for everyone ☺

Ưu điểm: The location

Khuyết điểm: The elevator

Ưu điểm: beds were comfortable room was clean location was right next to all major attractions very friendly staff

Khuyết điểm: parking was a little bit high so we had to go a few blocks to find a public parking prices should include parking

Ưu điểm: Everything was clean. Staff was amazing. Comfortable beds. New showers with a rain head. Plenty of room to move around.

Khuyết điểm: Nothing to complain about

Ưu điểm: Location was so perfect!

Ưu điểm: The Location is the best thing about this hotel.

Khuyết điểm: I wasn't impressed with the staff-not very friendly and felt like I was a bother when I would ask a question. The hotel was not sold out and the room they chose had a view of the roof with the heating and cooling units..we were on the 4th floor.