Khách sạn ở Chicago nằm gần Grant Park

Ưu điểm: Bed was super comfy; lay out was nice. I enjoyed the location. Felt very fancy with great views

Khuyết điểm: We checked in early and dropped off our bags, no problem. Then we got the notification that our room and digital key was ready, so we made our way back. When we tried to get our bags, no one was there to talk to so we had to go to the front desk and they were going to send them up. We went upstairs with our digital key ready and it didn't work. We had to go back to the front desk, only to have the staff not believe us that it didn't work. They gave us a regular key and we went back upstairs. I had wanted to freshen up but the bags had not arrived. We waited about half an hour but ended up going back to the front desk to remind them to send the bags up. After that, the stay was fine until I was over charged for the room and had to call the hotel to get the correct charges.

Ưu điểm: The experience.

Khuyết điểm: N/a

Ưu điểm: I enjoyed the fact that the hotel takes security seriously; the staff knew my name; the hotel's view of the city is unbelievably beautiful; the staff was very friendly, prompt and accommodating. I would certainly consider staying at this hotel again.

Khuyết điểm: I did not like the lines at the first floor elevator area waiting to go to the open bar on floors 21/22. There must be a better way, at such an expensive, high class hotel to handle the lines and crowds that hotel guests do not have to see them.

Ưu điểm: Location. Staff was friendly, elevator system is efficient. Beds comfortable.

Khuyết điểm: Housekeeping, weak. Left dirty coffee cups for re-use - stacked on top of the clean cup like it's the normal thing to do. Didn't replace coffee pods, had to request more pods from the desk multiple times. Left dirty glasses in the room after cleaning. What else was not cleaned or replaced that I didn't check? Towels? Rooftop bar was unusable it was so packed all the time.

Ưu điểm: The hotel was in a great location and the staff was very nice.

Ưu điểm: Rooms were comfortable

Ưu điểm: I loved the view from the room! Also the rooftop and location was amazing and convenient. The manege on duty and the front desk staff were very friendly and cooperative that is why I've decided to ease up on some of the discomfort i was experiencing during the weekend.

Khuyết điểm: my room was not cleaned up until 6:00 p.m. I had to call and complain about it on my second day. I have an allergy to smoking and my room for the whole weekend smelled like someone was smoking around the clock. Finally, I did complain and security came up and confirmed that it was from another room and they 'll see what they can do about it. No room service after 10:00 p.m!!! Also, High tea at this hotel was very disappointing not much selections for the breakfast either:(

Ưu điểm: Localização excelente, atendentes muito pró-ativos e ágeis.

Khuyết điểm: Water offered in the room: too expensive for a not so good water (bad taste). The brand is Voss, but it seemed that there was tap water inside the bottle... Security: it seems that anyone can go to any level, including non-guests. It´s something to look at, to avoid surprises.

Ưu điểm: Kindness of the staff clean room and the location

Khuyết điểm: Nothing

Ưu điểm: Location is very nice.

Khuyết điểm: I personally would have liked to have had at least one foam pillow in the room, for some reason down pillows stuff me up.

Ưu điểm: Helped with any questions and gave us option to upgrade room for a small fee.

Khuyết điểm: Music on rooftop.

Ưu điểm: It’s a pretty hotel, great location

Khuyết điểm: The staff was not the friendliest, except for Donnie at the front desk. He was super friendly and helpful.

Ưu điểm: The views from the room and cleanliness of the hotel, helpful friendly staff

Khuyết điểm: Bar Terrace 16. We were asked to move from seats because they had been reserved and were given no alternative seating so ended up leaving the bar and eating and drinking outside the hotel. As paying guests we couldn’t use the hotel facilities.

Ưu điểm: The wonderful staff, the beautiful room, the hotel is magnificent. We will be back.

Khuyết điểm: Our order at the restaurant got screwed up.

Ưu điểm: Room was great,staff was great

Khuyết điểm: $$$expensive

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: The breakfast was amazing and the beds was like sleeping on a cloud. I will NEVER stay anywhere but TRUMP! The bar is set so high...it's untouchable. The president has always strived for excellence and it shows in everything he does. Best hotel in USA!!!! The staff treat you like family. Only the best work at Trump! The staff is the most diverse and educated I think I have ever seen at a hotel. Class class class! Don't waste time staying anywhere but Trump! This hotel will not disappoint.

Khuyết điểm: I have not one negative comment.

Ưu điểm: Amazing room location and the most important kind of the staff and professional of front desk people

Khuyết điểm: Nothing

Ưu điểm: spa, view, bed, personal touches, cleanliness, amenities.

Ưu điểm: Everything!

Khuyết điểm: Nothing really,

Ưu điểm: Everything exceeded our expectations from the staff to the room. My 13year old daughter and I stayed one night. Only regret is that we couldn't stay longer. Highly recommend staying here and planning to return with the rest of the family.

Ưu điểm: The room view.

Ưu điểm: Basically I’m not staying anywhere else but Trump international hotel best service ever

Ưu điểm: Comfy beds. Excellent, very friendly staff. Rooftop bar has a wonderful view.

Ưu điểm: Beds for very comfortable.

Ưu điểm: Perfect for families.

Ưu điểm: the Breakfast was really good ,only downside that the que was quite long for "made to order line" ,but was definitely amazed at the staff serving that counter. excellent ,quick, courteous ,and followed orders to the mark . the staff cleaning the tables, were quick to clean up ,making space for all patrons coming in . AWESOME!!! please commend all and extend our gratitude on our behalf

Ưu điểm: The location was perfect only a 7 minute walk to Navy Pier and right in the heart of downtown Chicago. This hotel offers great amenities. Breakfast and drink vouchers are included in your stay and the staff was very professional and friendly.

Khuyết điểm: Wasn’t as clean as I’d like. Our bed cover was dirty along with the bathroom when we checked in. When we brought this to housekeeping’s attention they sent someone to address the issue. However she came in only with a sponge and empty yogurt container filled with soapy water to clean the bathroom. My wife and I were shocked, does this hotel not provide staff with proper cleaning supplies? Also make sure staff are mopping the bathroom floors ours was filthy.

Khuyết điểm: To many elevators....reception desk in the middle of a aisle...booked a king and got a double

Ưu điểm: It was very quite at night.

Khuyết điểm: Pancakes were lukewarm. Some were hard around the edges at the buffet. Pool size was disappointing.

Ưu điểm: The breakfast was awesome and the snacks at night. The room was beautiful. Enjoyed the premium king as we received snacks each night. The bath products are really a great quality. The staff was awesome. Truly enjoyed receiving text messages each day checking to see how my stay was. It was just an excellent experience!!

Khuyết điểm: This is very minor, but for some reason the TV would go off on it's on, but it would come back on. It was probably just the connection. Again, just a very minor issue. The staff asked if I would like for someone to come and check it out, but it worked itself out so I didn't need to. The fact that they were on top of getting my issue resolved gives them high marks from me.

Khuyết điểm: I feel that Wifi should not have to be paid for but should be part of every room.

Ưu điểm: The fresh made omelets were outstanding

Ưu điểm: The atmosphere was fantastic!

Ưu điểm: Location was the best. The hotel was cleaned and the beds comfortable.

Khuyết điểm: someone from the employees opened our room door without notice. Also the front desk person when checking out was not nice. We got holds on two different credit cars for "potential incidentals charges" had to wait almost a week to have it release from both cards... very inconvenient.

Ưu điểm: Walkable to everything & worth the money. View was great, free drinks & breakfast were great.

Khuyết điểm: N/a- stay was awesome!

Ưu điểm: Lovely hotel, beautiful view and I wanted to take bed home, so comfortable! Great location to both Michigan Ave and State Street.

Ưu điểm: Great comfort! Great Views! Great Customer Servies!

Khuyết điểm: Couldn’t spend enough time to participate the Fitness Room.

Ưu điểm: Bed was incredibly comfortable. Coffee maker and tea kettle were nice touches. When checking in we were helped by Terik and he provided exceptional service and got our weekend off to a great start.

Khuyết điểm: Wish there was some outdoor seating other than the restaurant.

Ưu điểm: Good good location and very comfortable

Khuyết điểm: The staff was very rude and not helpful! I booked 2 rooms and asked ahead oh time to them be very close, since it was a family vacation! I had to pay for an upgrade to have rooms close to each other! It’s an absurd!

Ưu điểm: Spent three awesome nights in Swissotel. As testing the Chicago Hotels in the Magnificent Loop recently (12 times a year), this was one of the best. The corner rooms offers excellent space and a beutiful view over the city/ the lake.

Ưu điểm: I liked the location and that I had a partial view from my window of Lake Michigan.

Khuyết điểm: That there was no pool. Also, the water in the room was ridiculous at $8 a bottle, they should have been included in the room price, not extra. Also, valet parking was extremely high at $70.

Ưu điểm: everything was above expectations.

Khuyết điểm: Hotel Parking rate.

Ưu điểm: Excellent overall facility and friendly staff.

Khuyết điểm: When we checked in they told us there was a problem with our room we had reserved. It wasn't available. They did have a replacement room available but it was a more expensive room and I would have to pay the normal rate for that room. My only other option was to find a different hotel. I dont think that's fair to me as a customer. If I reserve a room weeks in advance and then a hotel doesn't have that room, I should be offered a different room of equal or better value at NO ADDITIONAL COST TO ME. Swissotel acted in bad faith in my opinion.

Ưu điểm: The bed was wonderful. The view was to die for.

Ưu điểm: beautiful rooms, views, location. only negative was no pool, but short walk to swim in Lake Michigan.

Ưu điểm: Clean comfortable room at a reasonable price and located near where we needed to be

Khuyết điểm: Nothing

Ưu điểm: The view was amazing, room wasn't bad, staff was great.

Khuyết điểm: Only concern was it appears the carpets were heavily spot cleaned from the previous occupants and they were wet while we were there. Walking around the room meant remembering where wet carpet spots were.