Khách sạn ở Chicago nằm gần Union Station

Ưu điểm: My family and me stated at your establishment for one night on Sept 15. Beautiful hotel, great accommodations and conveniently located. Really appreciate your wonderful service

Khuyết điểm: Couldn't stay longer

Ưu điểm: Greatly disappointed. It was advertised to include parking although there was an attendant to go park your car. The hot water in the shower did not work. The room was nice and clean. It was very safe and secure

Ưu điểm: Cleanliness, comfortable beds, easy access to valet car with texting. Friendly staff (except Monica) great location next to walgreens and not in a bad neighborhood.

Khuyết điểm: No place to park yourself (wherever I booked this online, I filtered free parking into my stay, and this hotel showed up. So I thought I was getting free parking until I arrived and received a bill for it.) provided internet did not work for any of us in our room. We called the desk to ask for a fan and someone said they’d bring one up and never did, not sure if you even have them, but maybe call back and say that? Very expensive for no breakfast or pool. Monica was rude and hung up on me when I’m the phone with her.

Ưu điểm: Close to United Center, Greektown and Randolph St.restaurants.

Khuyết điểm: There was construction going on in the parking lot that you see in the picture above,therefore there was no parking on site and the noise from construction started at 7 AM. Way too loud to sleep.....and we requested a late check out so we could sleep in after a Blackhawks playoff game!!!LOL LOL LOL. Couldn't take it and left by 10:30.

Khuyết điểm: I sent another review after check-in. I would like a refund for my stay. The listing said there would be a parking lot. Instead we were charged for valet, as the hotel only had valet. If I would have know this I would not have made the reservation. The front-desk staff would not refund this fee after explaining my situation. I could not cancel the reservation either. So we were forced to pay a valet fee. Also, valet couldn't confirm that our car was secure, so we had to bring in our music equipment. I suggested to the staff that we only pay for the time we used the valet -- since there were prorated fees displayed on the valet board. 0-12 hours = $25. We were only using valet from 11 PM to 9 AM. But were told it's an automatic charge for the whole night. Very unfair, staff was not cooperative, did not give us a number for Crown Plaza customer service. Will not stay here again. Please refund my stay.

Ưu điểm: The staff were very helpful and friendly. The room was fantastic, love the balcony. Thank you for a hotel chain finally realizing that not all people are 5 foot 8 inches tall, it was nice to be able to shower without having to squat to wash my hair, kudos for the adjustable shower heads.

Khuyết điểm: Having to pay to park in the lot of the hotel i was already paying to stay in.

Ưu điểm: Stay here every time we are in Chicago. Nice having a balcony.

Khuyết điểm: Parking is $43 per night. Way too high when we walk everywhere we go.

Ưu điểm: Service and staff and proximity to grocery stores.

Khuyết điểm: Noise from Interstate.