Khách sạn ở Chicago nằm gần sân bay Broadway Playhouse

Ưu điểm: The room was a great size and the location can not be beat. Loved the Z bar too.

Khuyết điểm: I would like to have had a shower cap, two robes vs one & two soaps (one for shower and one for hands - I do not prefer body wash).

Ưu điểm: If money allows, this is where you need to be! Was so good that we didn't even leave the hotel for 2 days!!! Excellent! Spa was WONDERFUL!

Khuyết điểm: not one thing

Ưu điểm: If you think

Ưu điểm: Outstanding service

Ưu điểm: Location and it was very clean

Khuyết điểm: The front staff did not honor our early check in request Also they gave us a handicap accessible room which we did not request or need !! We would if preferred a tub instead of shower only ! At a 5 star resort and the price we paid should do better

Ưu điểm: Location is great, hotel is very beautiful and comfortable, the room was very nice till the heat was off and the temperature outside was subzero

Khuyết điểm: I've asked one cleaning lady that was in my room to get me more hand wash towels later so with the same gloves she was cleaning the room with and the bathroom that already seems weird to use the same for both rooms, she digged in her cleaning bag and got me a bunch of hand towels and declared that she will now check which ones are clean and which ones are not, i was appalled while she was actually doing this and touching every single one. that made me question all the towels that were in the bathroom, disgusting. Spent a whole night freezing up because heat didn't work so after messing up my whole day because my room was not operational and had the technicians most of the day, and it was my last day in chicago, i end up not having breakfast or lunch and was inconvenienced to the max till they change the room for me for the last night,, all they offered were apology and credit of $100 to use in their dining room. Seriously????? Horrible management and not well trained staff for a 5 stars hotel, it's unacceptable

Ưu điểm: The location was great. The bed and bathroom was good. The hotel provided a bed rail for my toddler upon my request.

Khuyết điểm: The main reason I chose this hotel among nearby five star hotels was the ice rink. However, the opening hours kept on changing each day and it wasn’t even real ice! It was plastic tiles put together. I didn’t have to worry about getting wet but it didn’t let you glide either! Another big disappointment was the Chinese restaurant. The service was good but the food wasn’t good at all.

Ưu điểm: Not only was our room exceptional and the staff helpful and friendly, but they allowed us to ship all our Christmas gifts there before we arrived which made our holiday very convenient.

Khuyết điểm: The food and drink prices were very high in the bars and restaurants. While we appreciate paying more for a hotel to get a great experience, the prices for meals and cocktails were more than I like to pay. They were very good, just priced at a premium.

Ưu điểm: The room was nice as I expected with a 5 star hotel. I didnt give it an "excellent" rating simply because our view outside the window was tools, etc for the maintenance crew. So we left the curtains shut. The location was nice as well.

Khuyết điểm: The staff was not welcoming and the experience they provided to my husband and I was not was I was expecting for a 5 star hotel. If felt like we were an inconvenience and the food at the hotel was terrible and the service was slow and unfriendly.

Ưu điểm: Everything!

Ưu điểm: It was very nice and the dinning area was very nice.

Ưu điểm: The staff was supremely helpful and courteous. We were upgraded upon arrival, and the room was beyond our expectations. Plenty of room for 3 adult women, great dressing room, separate tub and shower, 2 sinks, lots of counter space. We loved it!

Khuyết điểm: The service in the lobby dining area (where we had breakfast) was somewhat inattentive.

Ưu điểm: Croque Madame crepes are to die for. I've stayed here several times now, and the staff always seems genuinely happy to see me. I travel to Chicago pretty often and this is the only place I stay when I'm in town. I absolutely love it.

Ưu điểm: The hotel was very nice and our room and balcony was beautiful.

Khuyết điểm: So when we checked in our room wasn't ready so they sent us to the bar for a free drink while we waited. While that was great two hours later we had not heard from anyone and had no updates. I'm pretty sure they forgot about us. We had reservations so we didn't have much time to get ready. Just didn't like feeling rushed when we arrived earlier but couldn't check in.

Ưu điểm: The eucalyptus steam room in the spa was wonderful! Also, the valet washed and vacuumed out my car!!

Khuyết điểm: No! I absolutely loved everything!

Khuyết điểm: Was not able to access my room until 4 PM, safe wasn’t working, fireplace wasn’t working, bathtub wasn’t working, and it was a handicapped room which I did not Request

Ưu điểm: Elegance, service from staff.

Ưu điểm: That it was a modern room

Khuyết điểm: They had a $200 hidden security deposit that is hard for me to get back

Ưu điểm: Fabulous place, location, staff, and amenities!

Ưu điểm: Beautiful. Comfortable, luxurious.

Khuyết điểm: Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.

Ưu điểm: Location location location

Khuyết điểm: Elevators were slow. Breakfast was over reserved.

Ưu điểm: Location, room size, friendly front desk.

Khuyết điểm: The carbon monoxide detector went off from fireplace use - there was no sign notifying guests to leave a window open , as the engineer who responded stated. It took management over a week to respond and deny my complaint.Still sick - no theatre/shopping.

Khuyết điểm: I paid $700 to be told my room wasn’t ready, I should dress up in a locker room , and wait for a text that my room was ready.

Ưu điểm: Loved the room espresso machine, Room and bed very comfortable.

Ưu điểm: Beautiful hotel right downtown.

Khuyết điểm: Lobby - checkin is on the 20th floor! Valet over night is 70 bucks!

Ưu điểm: Our room was in an excellent location in the hotel and had everything needed for an extremely enjoyable stay.

Ưu điểm: Huge rooms with lovely City views. Perfect location for Michigan Ave shopping. Treat yourself to a little luxury.

Ưu điểm: We loved the room and how comfortable it was and the bathroom amenities were amazing

Khuyết điểm: The front desk didnt explain to us we needed to put the key on the elevator to get to our floor and this was the first time we stayed

Ưu điểm: Great hotel and location

Ưu điểm: Great location, rooms were clean, the exercise room was great.....overall a great value

Khuyết điểm: Nothing

Ưu điểm: This is one of the best hotel experiences I've ever had. Rooms are impeccable, staff is amazing, location is perfect. Hint do not valet park...use spot hero.

Khuyết điểm: None. Couldn't ask for a better experience.

Khuyết điểm: No vending machines

Ưu điểm: The location

Khuyết điểm: Everything , from ordering , to keeping the correct room that we ordered, it was a birthday celebration and they didnt do what they told, they didnt really tried to fix our experiences. The valley gave us the car back full of dust

Ưu điểm: Traveled a fair amount and Conrad was possibly the nicest hotel at which I've ever had the pleasure to stay. Room was large and nicely appointed. Staff were cheerful and helpful. Location is great. Cool rooftop bar. Definitely will return

Ưu điểm: Space in the room and staff were great.

Khuyết điểm: Noise leeked from the door connecting two rooms

Ưu điểm: the room was great, the bed was the best ever and of course it had an expresso machine in the room. the hotel bar and restaurant were outstanding! the staff was very knowledgeable and friendly. I'd definitely stay again.

Ưu điểm: The location and easy access to the water tower

Khuyết điểm: Not impress with the decor. Everything seems so outdated

Ưu điểm: really good choices and delicious breakfast. Staff was very friendly as well. But if you have 4-5 nights or more, you tend to ran out of options.

Khuyết điểm: After several days of stay, options are the same, so you start going outside for Breakfast

Khuyết điểm: No free internet access in room, no free breakfast, car parking was expensive

Ưu điểm: Location.

Khuyết điểm: Valet was late and disorganized

Ưu điểm: The hotel staff was courteous and very helpful. I would definitely stay here again.

Ưu điểm: Staff was very courteous and room and property was clean.

Khuyết điểm: Pool was closed and constantly put on long holds when trying to contact front desk or concierge. Definitely get more for your money surrounding 5 star hotels in the area.

Ưu điểm: Great location, great views

Khuyết điểm: Na

Ưu điểm: Everything.

Ưu điểm: The location is the only thing I like about this hotel.

Khuyết điểm: I have been to three star hotels better than this. I'm very disappointed in the Ritz-Carlton for this crappy hotel. This has to be their crappiest hotel ever. I'm a Ritz-Carlton fan, I've been to multiple properties. I DID NOT LIKE ANYTHING ABOUT THIS...

Ưu điểm: It’s a beautiful hotel perfectly situated in the heart of the city!

Ưu điểm: The staff was excellent

Ưu điểm: Very clean and modern. Also the room was very large and spacious

Ưu điểm: The location was fantastic! It was close enough to the theaters and close to great food . I had a Dr. appt. at Northwestern the next day and it was a quick walk over.

Khuyết điểm: Loved everything!!

Ưu điểm: From service, to the gym, location, my room on the 23rd floor with a view. Would 100% recommend this hotel to other people.

Khuyết điểm: The bed was a little bid on the soft side.

Ưu điểm: The concierge was extremely friendly and helpful. The hotel was close to everything. If your hotel restroom is occupied by the-slowest-bowel-movement-ever or if you have a bit of stage fright, the bathrooms on the second floor are great. YW ;)

Ưu điểm: Staff members were extraordinarily helpful

Khuyết điểm: Pillow and duvet selection. Latter too hot.

Ưu điểm: Everyone was warm, friendly, and welcoming, and the accommodations were great. When the valet found the purpose of my visit, he introduced me to the front desk staff, shared my story, and they upgraded my room! He even remembered me the next day.

Khuyết điểm: Valet parking is a bit pricey, so plan for that in your budget if you'll need to park.

Ưu điểm: Everything was nice

Ưu điểm: Simple room

Ưu điểm: This location is perfect for exploring the city and the hotel is small enough and hidden enough to be very quiet.

Ưu điểm: Location clean friendly teams

Khuyết điểm: Nothing

Ưu điểm: Very spacious clean room. Comfortable bed. Nice view. Overall great experience!

Ưu điểm: Looked really nice. Everyone was helpful.

Khuyết điểm: Hotel didn't have a pool or hot tub.