Meal service is also unpredictable - the crew was not responsive when called, and did not make any attempts to provide timely service
Food was great. Enjoyed the variety of world tv/ movie choices
Khuyết điểm: "Excellent"
Ưu: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
Ưu: "Nothing. Missed the flight as the crew directed us to the wrong gate"
Khuyết điểm: "Support staff"
Ưu: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Khuyết điểm: "Long boarding lines at Liberty International Airport."
Khuyết điểm: "The boarding process at Addis Ababa airport was late, slow and very disorganized. Once on the plane, it was very chaotic as passengers did not wait for people to put bags in the overhead bin without passing by, and not all overhead bins were open for loading. Please control this process better."
Ưu: "Was punctual. Crew little neurotic"
Ưu: "Comfortable seats. Good food."
Khuyết điểm: "Info system is not that easy to navigate So hard to find a movie"
Ưu: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Best economy airline experience I’ve had in years"
Khuyết điểm: "If they could have offered neck rubs (jokingly)"
Ưu: "Ease of boarding, tasty food, and plenty of entertainment."
Ưu: "Everything was good especially the spacious seats and food"
Ưu: "One of the best economy flights I've taken."
Ưu: "Entertainment Comfort"
Khuyết điểm: "Crew are very lazy and not so attentive"
Ưu: "তথ্য দিয়ে সাহায্য করা কে আমি ধন্যবাদ জানাচ্ছি, প্রথম থেকে শেষ পর্যন্ত সাথে থাকার জন্য কৃতজ্ঞতা।"
Khuyết điểm: "Both the flights were delayed. No accommodation was offered. With two little kids we planned and even payed more to travel with this airline. Overall, experience was big disappointment. Our expectations were much higher than what we experienced."
Ưu: "Staff were quite attentive. All requested were promptly fulfilled"
Khuyết điểm: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Khuyết điểm: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
Khuyết điểm: "No hotel accommodation given by Emirate"
Ưu: "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
Khuyết điểm: "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
Khuyết điểm: "The flight attendants had been un attentive. I was missing a headset so I asked for one, but I never got it. I borrowed that of the person seated next to me. When it was time for serving hot beverages, I skipped tea and waited for the coffee. However, the flight attendant who was serving the coffee never looked my way, and she passed so fast before I got the chance to signal her. Afterwards, I asked three other flight attendants and even though they said they would come back with the coffee, they never did. Finally, when I was about to get up and head to the crew cabin, one flight attendant came by and I pointed to her that I wasn't offered coffe so I was about to go and see if I could get a cup of coffee from the cabin. She said that I didn't need to get up for that and she would get it to me. They eventually brought that coffee one hour after my first request."
Ưu: "Pleasant n Polite crew, good service"
Ưu: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse -"
Khuyết điểm: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Ưu: "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
Khuyết điểm: "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
Ưu: "Lots of movies to watch -- when the system was actually working."
Khuyết điểm: "The food was THE worst I've ever had on any flight ever. And they served the same food for both meals... chicken, fish, or pasta for dinner AND breakfast... the latter which was at 3am of the time zone I was coming from. Both my kids (5 and 7) REFUSED to eat any of the food except the brew& butter, despite starving. My row and row behind me lost power during the flight so we had NO entertainment, and could no longer charge our devices for the rest of the 11-hour flight. They offered us magazines, but we had no overhead lights to be able to see. The crew managed to reboot the system about 2 hours after the first meal, so we enjoyed some entertainment, but after a little while, the movie and sound stopped working. After about an hour an announcement was made that the entire entertainment system would be rebooted. It started working around the last hour of the flight. Not relaxing at all."
Ưu: "spacious aisles, friendly stewardesses"
Khuyết điểm: "4 hour delay and a missed connecting flight because of that delay."
Khuyết điểm: "Boarding of gate A20 location in Dubai"
Ưu: "they serve and ask what it needs to like with smile; thanks for all of anyways."
Ưu: "The entertainment unit worked all good. The food was great."
Khuyết điểm: "Flight got delayed. I can't say crews weren't kind but I was on another airline with much much kinder crews."
Ưu: "Crew was very nice and responsive to my needs."
Khuyết điểm: "Entertainment system was par as other airlines but earphone jack was arcane and did not allow use of my own headset which is superior to the poor quality supplied equipment. Also the interactive touchscreen was not interacting well and at some point the screen froze leaving me without the ability to continue my movie."
Ưu: "Hospitality and food"
Ưu: "Very good service I love it"
Ưu: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
Khuyết điểm: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"
Khuyết điểm: "Food while trip to India was good But food while trip back to sfo was very bad"
Ưu: "Emirates is truly like no other airline, they cater to your every need and genuinely care about servicing you and your satisfaction. The crew is exceptionally friendly and pleasant. They do not charge you for every single thing like other airlines do. The food is restaurant qualify food and very filling. The in-flight entertainment channels are numerous and will not leave you wondering what to watch. I wish there were more legroom, but overall, an excellent airline that I would definitely fly again."
Khuyết điểm: "F"
Ưu: "Flight was on time. Service during flight was outstanding."
Ưu: "Kind flight attendants, perfume available in the restrooms, great variety of choices of entertainment (including listening to Quranic recitation if one feels so moved), interesting playlist of songs as you await takeoff ("Fly Me to the Moon, Rocket Man, Starman, etc.)"
Khuyết điểm: "I thought I'd get an overnight stay due to the distance of my flight and the length of my layover (10 hours) but I found out too late that I didn't. The airport is not conducive to comfortable sleeping! I did appreciate the meal voucher though; make sure you ask for it at the Emirates Connecting Flights desk if you have a connecting flight with Emirates Airlines."
Khuyết điểm: "Last minute surprise with re-routing to Chicago. Few options provided on Changed booking."
Ưu: "Gorgeous plane, delicious food and great entertainment system."
Khuyết điểm: "My wife and I checked in together and we have identical bags, but hers did not make it to Milan BECAUSE IT NEVER LEFT NY DUE TO TOTAL INCOMPETENCE. IT TOOK 4 DAYS, 35 PHONECALLS AND INCREDIBLE PERSISTENCE TO MAKE SURE WE GOT IT BACK AND EMIRATES WAS AWFUL IN THIS REGARD."
Ưu: "love everything about Emirates!"
Ưu: "Elegance in general"
Khuyết điểm: "Nothing to complain"
Khuyết điểm: "Food"
Khuyết điểm: "I had thought all crew was on training. Service was poor"
Ưu: "Service and crew were lovely and gracious. Food was good. Some items were delicious, like the vegetarian entrees. Bread, pizza was not so good. Entertainment system is amazing."
Khuyết điểm: "First set of headphones I unwrapped were dirty. Luckily was able to obtain another set."
Ưu: "EXCELLENT QUICK SERVICE. CREW WERE FRIENDLY & ALWAYS SMILING. KEEP IT UP."