Everything went as the worst possible scenario possible that I have experienced in my lifetime. I’ll definitely avoid all parties involved for future vacation plans.
I didn’t travel due to families deaths 3 days 14th Jan I cancel my reservations thanks
Check in was night mare the checking agent was extrude I will never travel with Qatar airways because of him Moayad god will punish him for this bad treatment he made my trip very sad
My luggage was left at doha nd flight landed houston. Horrible experince i had this time.
Khuyết điểm: "Everything was just great in their business class."
Khuyết điểm: "Qatar Airways are the best"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Khuyết điểm: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Khuyết điểm: "Too crowded in in flight"
Ưu: "Flight service"
Khuyết điểm: "Comfort"
Ưu: "They do their job well"
Khuyết điểm: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Khuyết điểm: "I wish there were more vegetarian options on the menu"
Ưu: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Khuyết điểm: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Ưu: "Excellent crew and plane. Not very crowded."
Ưu: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Khuyết điểm: "A chorus of crying infants..."
Khuyết điểm: "The website is not easy to navigate."
Ưu: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Ưu: "The aircraft from US to Qatar was upgraded and looked new. I love the new on demand video streaming, the touch controls are precise and better than previous version"
Khuyết điểm: "I wish the airline was a bit more organized with boarding. I saw people with other zones boarding even when they were not called. The air hostess was friendly but I kinda got a feeling that she is doing me a huge favor when I asked for something more."
Khuyết điểm: "light breakfast and light snacks for an 8-hour flight? come on!"
Khuyết điểm: "Seat"
Ưu: "good service, good food"
Khuyết điểm: "staff could be more cheerful towards travellers"
Ưu: "Some how it was a good experience"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Very friendly online travel booking portal. I like it"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Actually I can't even explain everything is good"
Ưu: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Ưu: "The food and service was great"
Khuyết điểm: "The bathroom could be cleaner :)"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "There is nowhere in the airport to go for long layovers. The ticket counter didn't open until closer to the flight, without it I couldn't get inside to the Travelers Lounge, and spent most of my time in the entry area. I also was assigned a middle seat, which is even less fun than usual when you've been in India and your bowels are acting wonky."
Ưu: "Quick boarding, semi- spacious seats, decent snack food"
Khuyết điểm: "Not much to dislike, but I still will NEVER fly Qatar again."
Ưu: "Qatar airways 3 hrs short flight was spectacular at all levels"
Ưu: "Comfortable wide seats, good service"
Ưu: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Khuyết điểm: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."
Khuyết điểm: "Good was not good"
14 crew member was working on the plane . Salad provided was frozen upon distribution.
Definitely the first and last time I will fly on this airlines or taking any connections through Dubai airport again. They have no clue about professionalism, attitude problems with every body on the plane and airport, I won’t recommend it to anyone and I will make sure I will sue the airlines and Dubai airport.
A bigger plane would’ve been perfect 787 or A380 but 777 is tight
I would say that Emirates rates high in every category. If I could fly with them on all my international flights, I would not ride with any other airline.
My flight got cancelled several times, I booked my flight through Fly. us, that was throughly KAYAK engine, I regret my decision to do that, because fly. Us has horrible service no communication what do ever, I contacted them, called them several time but no response so far, I called airline they said they will refund to fly. Us if they request but after 1 week and half no response from them. Please only use direct airline sites during COVID times because flight cancellations is very common during COVID time, so that you guys can avoid trouble of middle man.
They claimed no fees to change ticket flight yet they made me pay 400 dollars to change the flight date. Very very very expensive for no reason.
Khuyết điểm: "Overall experience turns exceptional great when crew is friendly, understandable & helpful. My overall experience on this flight from CAI-DXB on Emirates was great because of the wonderful crew, on top was their Supervisor/ Adel A.Hamid El-Hareth. On the contrary my decision after an experience with Emirates on board from DXB-LAX, was never to repeat it due to Crew Supervisor, she was British, she was there on board I guess to teach everybody disciplines with a tone !! Someone exceptional to meet once in life but it may bring you to a decision along with other factors not to fly again with Emirates to LAX. Thanks for your professional follow up Regards, Dr. Karim Ali"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "Emirates staff are very professional"
Khuyết điểm: "To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment"
Ưu: "I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful."
Khuyết điểm: "It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot."
Khuyết điểm: "Seating"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Lamb and chicken were good but kids didn't like the kids meals.."
Khuyết điểm: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Ưu: "all is good"
Khuyết điểm: "n/a"
Khuyết điểm: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
Khuyết điểm: "Staff service was not good"
Khuyết điểm: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
Khuyết điểm: "Cairo airport: Personnel have no manners. Rude, disdainful security staff who bark at passenges as if everyone is a criminal. Must be related to the Egyptian mindset. Dubai airport: Endless taxiing from aircraft to terminals, endless shuttle rides between terminals. You feel like a rat scuttling through underground tunnels and dismal byways through a wateland of darkness to be spat out at ugly, uninviting entrances somewhere in the bowels of Dubai International. No signs, no knowledgeable personnel to explain anything to you. No attempt at making travelers feel comfortable, no attempt at making the surroundings look pleasant. Must be the culture. The flight itself has wonderful staff, but the airport makes me not want to fly Emirates again!"
Ưu: "The flight was very comfortable"
Khuyết điểm: "Operating remote control wasn’t working well ! It was frustrating !!"
Ưu: "Nice flight sttendents"
Khuyết điểm: "Seats too small"
Ưu: "the food is excellent"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "The seats with enough legs room"
Khuyết điểm: "It was so difficult to find the restrooms. There were few of them in a big airport that made a long line and difficult for kids"
Khuyết điểm: "The flight got cancelled, and it was impossible to reach your customer service. It was the first time to use and last time."
Ưu: "Decent leg room in economy; good entertainment system & food/drink"
Khuyết điểm: "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Khuyết điểm: "Over charged for bags paid $326.00 for one extra bag I call Airline in Dubai they said you have been over charged"
Khuyết điểm: "The screen not working I feel very bored"
Ưu: "Nothing really. Packed like sardines in seats which are too narrow."
Khuyết điểm: "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
Khuyết điểm: "Nothing"
Ưu: "Food and crew were great"
Ưu: "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
Khuyết điểm: "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
Khuyết điểm: "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Ưu: "Nothing at all"
Khuyết điểm: "Flighet delay"
Khuyết điểm: "All seats are occupied airplane is completely full making it difficult for crew to serve passengers and time consuming to do regular activities."
Khuyết điểm: "Flight was really hot ; i was almost suffocating. They kept the AC closed for an hour till the take off !! Wayer surved was hot ! Disappointing experience unfortunatly!!"
Ưu: "Excellent experience. The airline I will be looking to fly from now on."
Khuyết điểm: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
Ưu: "It was very comfortable for a 14 hour flight."
Khuyết điểm: "I didn't like the fact that they ran our of my selection of breakfast. We were seated midway on the plane and my breakfast selection ran out before they got to my section."
Khuyết điểm: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
Ưu: "Crew and service were great. Food was very good."
Khuyết điểm: "Seats in economy are tight. Headphone jack is two pronged and no adapter so you are forced to use their cheesy headphones. Bring your own adapter."
Ưu: "Available movies are great! Food is really good, but if your seat is in the end of the plaine, your choises of food will be smaller (meat plates ends before you get the opportunity to ask for it)."
Khuyết điểm: "Emirates is located in a crowded terminal in Cairo and from the airport entrance to the gate can take you more than one hour. Also, some people in this airport don't respect the queue, so you have to pay attention on your place in the line and sometimes, 'fight' for it. My flight had lots of kids, and even asking the parents to control their kids, it didn't happened. During part of my flight I had a child kicking the back of my seat!"
Khuyết điểm: "When at the Dubai plane got delayed for 3 hours they did not make the announcement and nobody knew what is going on. That main man at the counter did it behaves the way they should. More then 3 hours delay with 500 people have lots of questions. Need to answer with lot of patients. The manger behavior was not appropriate with one lady with the kids."
Khuyết điểm: "food"
Ưu: "everything from service, food, to entertainment. Keep up the good work."
Khuyết điểm: "Seats were a bit small, if I had more room it will be perfect."
Ưu: "Entertainment great."
Khuyết điểm: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Khuyết điểm: "I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic ."
Khuyết điểm: "Staff crew was amazing"
The boarding crew was rude, everything was disorganized with lack of information.
Overbooked flight of airBaltic, tow hours of delay
Delay and change of terminal last minute
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Ưu: "Crew was great, on time flight, clean plane."
Khuyết điểm: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Khuyết điểm: "Internet"
Khuyết điểm: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Khuyết điểm: "When its rain we shouldn’t walk to the air plain"
Ưu: "Staff were professional and polite."
Khuyết điểm: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Ưu: "The crew was informative"
Khuyết điểm: "Inflight sandwiches"
Ưu: "The crew was pleasant"
Khuyết điểm: "Baggage checkin & flight boarding was slow & disorganized."
Ưu: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Ưu: "The crew is really welcoming"
Khuyết điểm: "The seats are too narrow and a bit too hard"
Ưu: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Khuyết điểm: "Doesn't"
Ưu: "Good beverage service."
Khuyết điểm: "Over an hour delayj for departure."
Ưu: "The flight crew was so friendly and the food was really good."
Khuyết điểm: "Delays, took my hand luggage into the hold,"
Ưu: "The space at my feet with the chair in front was a bit akward."
Khuyết điểm: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Ưu: "Crew was fantastic."
Khuyết điểm: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Ưu: "Like the overall KLM experience"
Khuyết điểm: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Ưu: "Nice aircraft"
Khuyết điểm: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Ưu: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Khuyết điểm: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Khuyết điểm: "wasn't able to take the flight since I missed it"
Ưu: "The crew was efficient. Flight left on time. Food and wine served."
Khuyết điểm: "No entertainment."
Ưu: "Restrooms clean, decent food and drink, nice cabin crew."
Khuyết điểm: "No complaints"
Ưu: "Great on board service from a very professional crew."
Khuyết điểm: "Can't think of a thing."
Ưu: "Everything is top notch for an airline company."
Khuyết điểm: "Nothing.... I enjoyed every moment of the flight."
Ưu: "Wifi on Board"
Khuyết điểm: "Nothing"
Ưu: "We got a meal for a 1h flight only"
Khuyết điểm: "No entertainment but normal for this type of flight"
Ưu: "Good service onboard, good food. On time."
Ưu: "Fabulous trip with friendly, helpful staff"
Khuyết điểm: "Nothing"
Khuyết điểm: "Bit cramped for space"
Ưu: "Flight crew; legroom even in cheap seats."
Khuyết điểm: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Khuyết điểm: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Khuyết điểm: "At some point the luggage was lost. here."
Khuyết điểm: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Ưu: "Crew was very helpful.food"
Khuyết điểm: "Food was not upto the mark."
Ưu: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Ưu: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Khuyết điểm: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Ưu: "Loads of leg room"
Khuyết điểm: "Loved everything"
Ưu: "Excellent service, excellent food."
Ưu: "The service, entertainment, food, the crew, the aircraft were excellent."
Khuyết điểm: "They put us in a Transavia plane."
Khuyết điểm: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Ưu: "Crew was excellent"
Khuyết điểm: "Economy was very tight! Seats were uncomfortable"
Ưu: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Khuyết điểm: "Nothing"
Ưu: "Flight was quick, professional, friendly."
Ưu: "In general, it was ok"
Khuyết điểm: "Flight was delayed and because of this I missed my connection flight to Amsterdam"