Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
Clean the toilet more often.
Ưu: "Services are the best"
Ưu: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Khuyết điểm: "I did not find a gap"
Ưu: "Attentive and efficient"
Ưu: "Great food and service. I like the short layover / transit time."
Khuyết điểm: "Multiple security from Doha to Chicago. One should be sufficient."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Food"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Efficient, and courteous,seats too were comfy, neat amd clean"
Ưu: "Great crew and front desk"
Ưu: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Khuyết điểm: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Ưu: "Museum of Islamic Art,"
Khuyết điểm: "No"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "No food on board!! Staff says it got over when i have selected my food selection!!"
Khuyết điểm: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Ưu: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Ưu: "The crew service"
Khuyết điểm: "The cost of internet access"
Ưu: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "Lack of internet access is not acceptable during long flights."
Khuyết điểm: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."
Khuyết điểm: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "One of the best flights in the past 5 years! 5 gold star service!"
Khuyết điểm: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Service was very good"
Khuyết điểm: "Crowded flight, late departure."
Ưu: "Except turbulences everything was ok and nice .."
Ưu: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Khuyết điểm: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Ưu: "Good staff and service"
Khuyết điểm: "Require more leg room"
Ưu: "Comfortable wide seats, good service"
Ưu: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Ưu: "Excellent customer service"
Ưu: "Liked the entertainment options with a large movie catalog."
Khuyết điểm: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Ưu: "Every thing likely"
Khuyết điểm: "Non"
Ưu: "It just felt like you are constantly given food and drinks while having an endless amount of entertainment at your fingertips."
Khuyết điểm: "Nothing."
Khuyết điểm: "Missed the connecting flight due to some delay. Had to sleep over for a night. A lot of discomfort. New flight time was very later the next day. Messed up all my bookings and schedule."
Khuyết điểm: "Without internet"
Ưu: "The food was great and so was the staff. The plane was clean and spacious."
Asiana was fine. It was Budget airlines that Kayak works with that were downright crooks. This is not a company that Kayak should work with. Working with them made me actually trust Kayak much less.
Khuyết điểm: "Flight crew is great!"
Ưu: "I experienced the same type of service that I received on the flight from Bangkok to Seoul. I could not have expected more. I find the crew professional."
Khuyết điểm: "I can't think of anything that could have made service better. They should keep up the good work."
Khuyết điểm: "Overall service was good but the equipment used is older. So the LCD screen is too small!! Even my iPad mini has a bigger screen ."
Ưu: "Charming and respectful crew"
Khuyết điểm: "Everything's ok"
Ưu: "Very friendly and easy to talk to"
Khuyết điểm: "The airplane was very warm"
Ưu: "Crew was amazing"
Khuyết điểm: "Food"
Ưu: "The crew were so polite and helpful."
Khuyết điểm: "Archaic entertainment system. Cabin was dull and seats not up to standard of other airlines business class."
Khuyết điểm: "I’m regarded as disabled, usually I have TSA pre-check privilege in most of the airline I took before but unfortunately, I couldn’t get any from Asiana. The guy helped me on checking in told me that AsIan’s didn’t provide this service to the customer. I felt not quite happy but ok with this. The one made me feel upset is they didn’t give me pre-boarding even though they already noticed that I’m disabled. I needed to wait on the line for over 25 minutes, my left leg very tired. I can walk but I can’t stand for long time, it hurts my back and leg. I got almost same style Vegetarian food in both dinner and breakfast, all vegetables, no tofu at all."
Ưu: "Crew team is nice and friendly."
Khuyết điểm: "Too cold"
Ưu: "My husband and I were so hot during this flight! We originally had bulwark seats, then were changed to a "better " location. This new location had no air vents above it, while all the other seats did. People around us were using blankets, while I was fanning myself. We couldn't use our neck pillow...it made us hotter. I dread the return flight!"
Khuyết điểm: "See above The food was good."
Ưu: "The staff were very at tentative and helpful. There was enough leg room and I was able to sleep comfortably."
Khuyết điểm: "It was difficult to do any pre-boarding checkin via the app."
Ưu: "Upgrade to business class"
Khuyết điểm: "No alcohol"
Ưu: "Flight delayed almost one hour"
Ưu: "I like that they did not bother me when I fell asleep while they were serving the food."
Khuyết điểm: "I did not like that they ran out of the food that I would have preferred to eat."
Ưu: "We were able to check in and board the plane on time. Im fully satisfied."
Khuyết điểm: "The food isnt good."
Khuyết điểm: "Clerk at check in screwed up my frequent flyer number, so I was denied all the priority privileges - bag check, lounge, priority boarding, etc. They later apologized during boarding but otherwise did nothing to fix the situation."
Khuyết điểm: "No enough fruit to eat."
Ưu: "I love the friendliness of Asiana Airlines crew. I know I will have what I need to travel comfortably."
Ưu: "maybe only Asiana crews are those who try to help with guests' carry on luggage storing"
Khuyết điểm: "too small screen"
Ưu: "Good food and services"
Khuyết điểm: "None"
Ưu: "i love the foods and entertainment"
Khuyết điểm: "when they leave laugage in korea and they deliver within 2 days"
Khuyết điểm: "The airlines broke my stroller. Complained to the crew but they pointed us to 4 different directions! Now I have a toddler running around the airport since she is not strapped down to her stroller, heavy carry on sand a broken stroller to carry around incheon airport trying to look for their office that nodoby knows where it’s located at!!!! When we finally found the office, their answer was to contact Chicago crew when we get back! No solution for us for the mean time! I’ll be on vacation for a month! Now I guess I have to pay for a new one out of my pocket for their mistake!"
Khuyết điểm: "Always late"
Ưu: "The airline and staff provided blankets and warm food."
Khuyết điểm: "falling in line just to get coffee. They should have gone around and served it instead."
Khuyết điểm: "Not enough water"
Khuyết điểm: "Food options terrible for Asian vegetarian"
Khuyết điểm: "few new movies in the list"
Ưu: "We actually got there."
Khuyết điểm: "Terrible seats, no personal entertainment."
Ưu: "Like Asian service. Superb! I had a comfortable flight."
Ưu: "My seat reclined more than usual"
Khuyết điểm: "Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it"
Ưu: "The food was again good and the service was excellent. The entertainment was also good"
Khuyết điểm: "Fight was so late that i missed my connection. I allowed three hours. The flight was 2 1/2 hours late so there was not time to go threw customs."
Ưu: "When checking in, the agent upgraded me to an exit row for free, which Asiana sells as a "preferred" seat. The legroom was phenomenal and the seat next to me remained empty. I was in the first row of the economy cabin, so I was the first to get served during the meal time and the first to have the trash collected. The seat was comfortable and had ample padding, even though the armrests could not move due to being in the exit row."
Khuyết điểm: "When boarding, there is just one huge line with the entire flight lined up. Myself and a few other passengers just waited around the gate area until final call and then boarded, avoiding having to stand in the line that stretched to the next gate. The aircraft was an non-refurbished A330, featuring the old TV screens that showed entertainment in a loop. Good enough for a 2 hour flight, but any longer and AVOD would have been nice. Flight was delayed for 1 hour, we landed 1 hour late, but I still had enough time to make my connection."
Ưu: "The flight crew was attentive, the special meal (you should always order a special meal!) was served ahead of the regular meal service and was delicious, and the flight was comfortable."
Khuyết điểm: "There's nothing to not like. Great airline!"
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "Crew was very helpful"
Khuyết điểm: "Turbulence"
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Ưu: "The airbus had plenty of storage room in addition to leg room. The compartment underneath the window was big and allowed two big purses to fit with additional space left. Plenty of space between seats in front even when reclined. The crew were friendly and ready to assist. So far, this has been the best airbus I've flown in."
Khuyết điểm: "Not applicable"
Ưu: "Everything it was great experience flying with asiana"
Khuyết điểm: "Crew was very attentive"
Khuyết điểm: "This flight was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight"
Ưu: "Two and a half hour flight but full meal still served. Good selection of movies."
Khuyết điểm: "Cramped seating"
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ưu: "Great service, great food very content with Asiana airlines will definitely use it again"
Khuyết điểm: "We wait for about 1 and a half hour to get off the plane due to some "procedures " with a sick passenger"
Ưu: "On time. No issue with baggage. Food provided even though it was only 2 hrs flight and not exactly meal time. The foot rest was helpful."
Khuyết điểm: "Too long line for baggage check-in after having done self check in."
Ưu: "Flight quality was good"
Khuyết điểm: "The return flight had delays."
Ưu: "Just a great experience. Crew is great seats are comfortable. Almost didn't realize i was stuck on a plane for 12 hours."
Khuyết điểm: "Meal. I don't eat fish and in elerjec to mushrooms and allot of meals seemed to have them."
The plane was not too confortable
Very tight seats and spaces, almost impossible to watch the screen or eat a meal if the seat in front of you is pushed back. Attendants were not accommodating. Two meal options were offered, pasta & beef. Ordered pasta, I was told there is no more pasta. Ordered beef meal instead, received salmon meal. Later during flight I saw attendant sitting down in their station eating pasta meals. The list goes on....
Turkish airlines is the best. Entertainment needs upgrade.
I had ticket for yesterday, but i came to Almaty with different ticket so they told me I couldn’t fly back to US with my first ticket so i had to buy another one . N/c for your airline
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
Flights were delayed in Mali and in Istanbul.
Ưu: "Food was great, service was also amazing."
Khuyết điểm: "The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable"
Ưu: "After we missed our flight, we were provided with terrible customer service."
Khuyết điểm: "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
Ưu: "Excellent service for affordable price"
Khuyết điểm: "Flight was delayed"
Ưu: "food is amazing"
Khuyết điểm: "seat is outdated, but new seat for biz is coming very soon"
Ưu: "check in..Gatwick S."
Khuyết điểm: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Ưu: "Entertainment was good."
Khuyết điểm: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Ưu: "Everything! Food was amazing!"
Khuyết điểm: "Seats allocation was uncertain until we checked in"
Ưu: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Ưu: "The kids goodies package. Also the package with The toothbrush, sleepmask, socks. Pillows and blankets were a life saver."
Ưu: "Food, service OK"
Khuyết điểm: "Old plane, no TV, seats not comfortable."
Khuyết điểm: "Narrow space between seats"
Ưu: "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
Khuyết điểm: "Everything. Customer service is horrible"
Ưu: "The food and quality of the flight was incredible."
Khuyết điểm: "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "Everything I enjoy flying with turkey airlines"
Ưu: "Turkish is always consistently excellent"
Khuyết điểm: "I liked everything. They are very accomodating towards passengers with special needs."
Ưu: "Food was good but needs bigger portion."
Khuyết điểm: "Not many choice for drinks, some fly attendance need to know smiling is good ."
Khuyết điểm: "seats a bit tight"
Ưu: "The flight crew was great. The ride was smooth"
Khuyết điểm: "The food was ok....Not an option for vegetarian"
Khuyết điểm: "None"
Ưu: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Khuyết điểm: "No complaints."
Khuyết điểm: "Sears to close too tight"
Ưu: "Nobody wants to sit on a plane for 10-14 hours but Turkish airlines made it enjoyable! Excellent customer service. We had plenty of beverages, sleeping kits, a wide range of entertainment on the screens, and they had my vegetarian meals ready. Always friendly and helpful."
Khuyết điểm: "If there was about a foot more legroom, that would be awesome! But I would probably have to pay for first-class to achieve that. ;-)"
Ưu: "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
Khuyết điểm: "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."
Khuyết điểm: "Delayed For more than an hour"
Ưu: "The lay down seats."
Khuyết điểm: "Wish they came through the cabin with more beverage services. Twice I had to go back to the galley to get a drink."
Ưu: "The crew was very nice. The entertainment quite rich."
Khuyết điểm: "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."
Khuyết điểm: "My flight was cancelled without any notification and a choice to reschedule."
Ưu: "The security measures"
Khuyết điểm: "Nothing"
Ưu: "I like everything about my flight. The cabin crew are true professionals and were very helpful to me."
Khuyết điểm: "I really cannot think of anything that I didn't like."
Ưu: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Khuyết điểm: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all. Seats had lesser room."
Ưu: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Khuyết điểm: "Their audio system is very bad."
Khuyết điểm: "Leg room"
Ưu: "Best entertainment system I have seen on a flight, bar none. Appreciated the USB port for charging"
Khuyết điểm: "Transatlantic flight had smallest seat I have seen on a long-haul (fine on the shorter leg)."
Ưu: "The food was very good I thought and Turkish wine is great. Entertainment was also top class."
Khuyết điểm: "N/a"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Great food and great service by crew. On time. Good aircraft. Good connection times."
Khuyết điểm: "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."
Ưu: "They had really friendly staff."
Khuyết điểm: "The leg space between the chairs was really cramped."
Ưu: "Very spacious, lots of room, on time. A nice experience overall."
Khuyết điểm: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Ưu: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Khuyết điểm: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"