Lead flight attendant was rude and not helpful. Very unprofessional.
boarding wheelchair flyer poorly done
Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.
Khuyết điểm: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."
Ưu: "We boarded and took off early"
Khuyết điểm: "A little bit bigger free water bottle"
Ưu: "The flight attendants were very attractive"
Khuyết điểm: "The flight was delayed 20 minutes."
Ưu: "Everything was ok"
Khuyết điểm: "It left late"
Ưu: "The flight itself was OK."
Khuyết điểm: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."
Ưu: "Cheap flight!"
Khuyết điểm: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."
Khuyết điểm: "The speakers were too loud and the hostess can’t do anything about it."
Ưu: "The seat was comfortable and easy to use."
Khuyết điểm: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"
Khuyết điểm: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."
Ưu: "I booked a flight and feet combo and the whole experience was well organized"
Khuyết điểm: "No snacks but whatever"
Ưu: "Fast to board Economical"
Khuyết điểm: "Too cold Didn’t know about luggage charge"
Khuyết điểm: "Missed thefkight"
Ưu: "Attentiveness of Aircrew."
Khuyết điểm: "Nothing"
Ưu: "Boarding was fast and the flight was comfortable."
Khuyết điểm: "We were delayed about 15 minutes, but they didn't say anything it just happened."
Ưu: "The seats were nice and boarding was quick."
Khuyết điểm: "The flight was a bit delayed, but not by much."
Ưu: "Kind crew."
Khuyết điểm: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."
Khuyết điểm: "It would be nice if they gave us a little snack."
Ưu: "Friendly and easy flight. Good value for money."
Khuyết điểm: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"
Khuyết điểm: "Quick easy flight. On time. Good service. New plane."
Ưu: "Seat was fairly comfortable"
Khuyết điểm: "The leg room was really small"
Khuyết điểm: "No explanation why a long delay and change of gate at DM airport"
Ưu: "The plane appeared clean, and they gave us complimentary small bottles of water."
Khuyết điểm: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."
Khuyết điểm: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."
Khuyết điểm: "Missing an arm seat"
Ưu: "Super easy hassle free and nice staff :)"
Ưu: "On time"
Khuyết điểm: "Just serve water"
Ưu: "Bad experience. Waste my money."
Khuyết điểm: "Staff no help me"
Ưu: "Cheap and very cheerful. Great airline at great prices. Highly recommend"
Khuyết điểm: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."
Khuyết điểm: "This flight was 2 hours late"
Khuyết điểm: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"
Ưu: "Staff on plane was excellent"
Khuyết điểm: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."
Ưu: "Everything was efficient and we'll run."
Khuyết điểm: "The airplane was not very clean."
Ưu: "Crew Snack"
Khuyết điểm: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"
Ưu: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."
Ưu: "Kind check in service and luggage allowance"
Ưu: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."
Khuyết điểm: "No online check in."
Khuyết điểm: "Delayed 2 hours"
Ưu: "The flight arrived 20 earlier than scheduled."
Khuyết điểm: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"
Ưu: "Left on time and arrived early....No frills friendly service in brand new planes."
Ưu: "Staff was friendly. I wish you offered blankets in the aircraft because it was freezing!"
Ưu: "Excellent flight on a Q400 aircraft. Seating adequate for that type of plane and distance. Water and a small snack were offered to all. Departure from the gate on time, but 25 minutes taxiing, meaning arrival almost 10 minutes late. This is still "on time" as far as I am concerned. Staff very professional at all stages of the trip. Recommended."
Khuyết điểm: "DMK Airport is getting very crowded, even mid-week. I came from SGN on Nok Air. It took over an hour to get to the connecting, domestic gate. No signs in the International Terminal showing where the Domestic Terminal is, they are just supposing that everybody knows!"
Ưu: "Didn’t even get to go!"
Khuyết điểm: "Them giving me a refund"
Ưu: "afforadable fares"
Khuyết điểm: "cleaner cabin. There was visible stains on the floor in front of my seats and I'm supposed to put my bag there."
Ưu: "Smiling srewardess"
Khuyết điểm: "IF MY BAGGAGE WASNT LOST"
Khuyết điểm: "Excellent flight. No complaints, good boarding, friendly crew"
Khuyết điểm: "Not worth the price savings"
Ưu: "It was cheap."
Khuyết điểm: "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."
Ưu: "Crew was ok"
Khuyết điểm: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Ưu: "Quick, easy flight"
Khuyết điểm: "Nothing"
Ưu: "Again, it's good for a budget airline."
Khuyết điểm: "More legroom"
Khuyết điểm: "Great flight experience"
Ưu: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Ưu: "It was good"
Khuyết điểm: "Nőt enough place"
Ưu: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Khuyết điểm: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Khuyết điểm: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Ưu: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."
Khuyết điểm: "Narrow seats very cramped when seat in front reclined."
Ưu: "Clean plane, air conditioning"
Khuyết điểm: "Bag fees; no free food, snacks or even water"
Khuyết điểm: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
Khuyết điểm: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Ưu: "We arrived"
Khuyết điểm: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Ưu: "Very delayed with no announcements!"
Khuyết điểm: "Absolutely, no let room."
Ưu: "Really easy boarding process, clean, modern plane and good flight service."
Khuyết điểm: "No in-flight entertainment and could have more leg room."
Ưu: "Food was decent"
Khuyết điểm: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Ưu: "Great service. Beautiful flight attendants."
Khuyết điểm: "Seats were a bit uncomfortable Disorganized check in and boarding"
Ưu: "Nice equipment and price. On time."
Khuyết điểm: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Ưu: "Hot seat was roomy."
Khuyết điểm: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Ưu: "The price was cheap and with the value deal you get 20kg can choose a seat and get a small sandwich and water that's alright. Boarding was fast."
Khuyết điểm: "It was quite bumpy throughout both flight were I was wondering why it was perfect weather. Both my flights were delayed You have to pay for everything wondering why I don't have to pay for the toilet. =)"
Ưu: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Khuyết điểm: "Baggage cost"
Ưu: "The flight itself was very reasonably priced."
Khuyết điểm: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Khuyết điểm: "nothing"
Ưu: "It is a good option for an affordable airline."
Khuyết điểm: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Khuyết điểm: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
Khuyết điểm: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
Ưu: "Flight was on time"
Khuyết điểm: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Ưu: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Khuyết điểm: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Khuyết điểm: "Luggage fee should be more clear when booking"
Ưu: "Fast boarding. On time."
Khuyết điểm: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
Ưu: "Flight was good"
Khuyết điểm: "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
Ưu: "Not a thing."
Khuyết điểm: "I will never fly with AirAsia again. Absolutely no service on an international flight is rediculous."
Ưu: "Overall all went very well with no shortcomings. It was ahead of schedule."
Khuyết điểm: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
Khuyết điểm: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Khuyết điểm: "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."
Ưu: "You get what you pay for"
Khuyết điểm: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Ưu: "Getting on board plane."
Khuyết điểm: "There was a 40 minute delay. No information for other passengers for flight after us. So hence chaos for our flight."
Ưu: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
Ưu: "Cheap flight."
Khuyết điểm: "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
Ưu: "On tine"
Khuyết điểm: "Uncomfortable seats"
Khuyết điểm: "Had to pay $36US for each checked bag for each segment of the trip. So for two of us with a stopover enroute to Chaing Mai, had to pay $144US. Will never fly Air Asia again. And I will be wary of using Kayak, as we were not sufficiently warned other than - Airlines may charge extra for baggage."
Khuyết điểm: "I booked for luggage and there was no record in the airline of it, so I had to pay again"