Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
Ưu: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Khuyết điểm: "None so far"
Ưu: "Very clean. Crew was very good. Food was for the most part fine."
Khuyết điểm: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Ưu: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Khuyết điểm: "Flight left a little bit late."
Khuyết điểm: "We did not make this flight and had to take the train instead"
Ưu: "Crew was amazing"
Khuyết điểm: "The boarding"
Ưu: "Overall the flight met expectations for service, comfort and food."
Khuyết điểm: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Ưu: "Plenty of legroom in economy."
Khuyết điểm: "Vegan food option unimaginative. Tomatoes used in every dish!"
Ưu: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ưu: "Great experience overall"
Ưu: "Empty seats"
Khuyết điểm: "Only snack No entertainment No chargers"
Ưu: "A taste of Japan food."
Khuyết điểm: "None"
Ưu: "Comfortable seat space and food is great"
Khuyết điểm: "Same as above"
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Ưu: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Khuyết điểm: "Deception at the time of booking"
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ưu: "Easy checking process. Friendly staff"
Khuyết điểm: "Nothing."
Ưu: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Khuyết điểm: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Ưu: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "Good price"
Khuyết điểm: "Stink in the plane"
Ưu: "Excellent, polite service, very comfortable seats."
Ưu: "The meals were healthy Japanese meals with lots of vegetables"
Ưu: "free movies"
Khuyết điểm: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Ưu: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Khuyết điểm: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Good experience. Crew are kind and friendly!"
Ưu: "The crew was very friendly and attentive. The food was generous and very good"
Khuyết điểm: "There really wasn't anything I didn't like"
Ưu: "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Khuyết điểm: "Nothing"
Ưu: "Everyone is super nice."
Khuyết điểm: "nothing"
Ưu: "Staff are very attentive and helpful; the entertainment system is top class"
Khuyết điểm: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Ưu: "Treated with respect and calmness."
Ưu: "Very attentive, professional crew."
Ưu: "Best service ever provided by an airline"
Ưu: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Khuyết điểm: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Ưu: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Khuyết điểm: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Khuyết điểm: "Nil"
Ưu: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Khuyết điểm: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
Ưu: "The flight attendants are awesome. They are very attentive to your needs."
Khuyết điểm: "None"
Ưu: "Everything accept the food selection."
Khuyết điểm: "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
Ưu: "Staff pleasant"
Khuyết điểm: "Entertainment could be improved"
Ưu: "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
Khuyết điểm: "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
Ưu: "All flights were on time or early."
Delays in boarding and takoff
I liked everything from JFK to Singapore Could have been better: if it were also Singapore Airline from Singapore to Bali
If they had fruits as snacks that would have been nice
Tight space, No onboard entertainment, food served not so appetizing. There are other $food$ choices but you have to pay extra.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
Ưu: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Khuyết điểm: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Ưu: "Amazing services and foods"
Khuyết điểm: "The business class seat was great"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "Average flight"
Khuyết điểm: "Seats on this aircraft have very upright seats. Not very comfy"
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Ưu: "The crew was amazing. The seat were uncomfortable"
Ưu: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Khuyết điểm: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Ưu: "Extra leg room, great service and good food."
Khuyết điểm: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Khuyết điểm: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Khuyết điểm: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Ưu: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Khuyết điểm: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Khuyết điểm: "The desserts. The bun."
Ưu: "Staying in a hotel for 24 hours."
Khuyết điểm: "Not actually making it to Japan."
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "Best Inflight Service Best Inflight Food Best Lounge"
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "Food was delicious!"
Khuyết điểm: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Khuyết điểm: "Nothing"
Khuyết điểm: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Ưu: "The food is good. The service is excellent, always smiling and attentive."
Khuyết điểm: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Ưu: "Crew is big on service and being true professionals. Always smiling and being attentive"
Khuyết điểm: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Khuyết điểm: "poor ground and inflight crews hospitality poor food quality poor food variation"
Ưu: "Attendants are always nice, flight is always smooth."
Khuyết điểm: "Nothing!"
Ưu: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "everything, excellent job"
Khuyết điểm: "cramped uncomfortable seats freezing cold"
Ưu: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Ưu: "Attentive Staff - Fabulous"
Khuyết điểm: "All"
Crew and service was excellent. Qatar Airways uses Air France business lounge in SFO. Lounge was congested with very little available seating when we entered the lounge. SFO airport seating was far better than what was available in the lounge.
There was an aircraft change (which caused an uncomfortable flight) in the last hour and was not given an option in advance to switch flights.
Coach seats are just too cramped for an 14 hour and 45 minute flight. Not the airlines fault, that is just the way it is today. Great incentive to upgrade to Business Class, but that would have been an extra $970, not in the budget for my company. I will say this, the meals and flight attendants are world class, even in Coach. I had a blind woman sitting in front of me and the genuine care that the flight attendant proactively provided was heartwarming and inspirational. I was moved by the personal touch and genuinely sincere interest by the fight attendant in this woman's experience and safety. Every aspect of the journey, this particular flight attendant made the airline proud.
Ưu: "The staff was very friendly was nice trip"
Khuyết điểm: "The food was not great"
Ưu: "Good service by crew."
Khuyết điểm: "Online check in was not working which meant long line to check in at airport."
Ưu: "Tripulación muy atenta"
Khuyết điểm: "Great service."
Ưu: "Very courteous, friendly, professional flight crew and gate crew."
Khuyết điểm: "Nothing to mention...very pleased"
Ưu: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Khuyết điểm: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Great staff, great comfort. Great airline!"
Khuyết điểm: "The boarding system is somewhat confusing with 5 different zonings."
Ưu: "Excellent service. Very comfortable business class seat. Arrived early"
Khuyết điểm: "Boarding & disembarking was via bus & stairs."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Ưu: "Great crew and front desk"
Ưu: "Many movies (entertainment) I got front seat with leg space (comfort)"
Khuyết điểm: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Ưu: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Khuyết điểm: "Short transit time"
Ưu: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Khuyết điểm: "Cleanliness of cabin. Aminity kit is outrageous."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "crew was excellent, very attentive"
Khuyết điểm: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Ưu: "Food, entertainment options, comfortable seats, warm blankets"
Khuyết điểm: "My volume did not work well on the entertainment system."
Khuyết điểm: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Khuyết điểm: "My personal stuff been stolen in airports"
Ưu: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Khuyết điểm: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Khuyết điểm: "None"
Khuyết điểm: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Ưu: "Crew were extremely helpful and kind. Very responsible and polite."
Khuyết điểm: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Economy treated like first class!"
Ưu: "Crew Service"
Khuyết điểm: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "Food"
Khuyết điểm: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Ưu: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Khuyết điểm: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Ưu: "Comfortable wide seats, good service"
Ưu: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Khuyết điểm: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Khuyết điểm: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Food and service were excellent. Some of the crew were wonderful.
Voir avis précédent qui regroupe les deux vols
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Facilities for short connections.
3.5 hours delay will ruin any day!
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Ưu: "Crew was great, on time flight, clean plane."
Khuyết điểm: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Ưu: "This Transavia Airlines is not good at all."
Khuyết điểm: "Many things cheaper does mean better."
Khuyết điểm: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Ưu: "Customer care was super supportive"
Khuyết điểm: "Inflight sandwiches"
Khuyết điểm: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Khuyết điểm: "The KLM crew are always great serving and treating you. Well above many other airlines."
Ưu: "The crew was great. The soecial meal request was hadled well despite oversight."
Khuyết điểm: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Ưu: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Khuyết điểm: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Ưu: "Nice staff and no delay"
Khuyết điểm: "Instead of crisps maybe a bit of cheese or crackers"
Ưu: "Crew was very engaging and service was good."
Khuyết điểm: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Ưu: "It was all fine"
Khuyết điểm: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Khuyết điểm: "Flight cancelled"
Ưu: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Khuyết điểm: "Turn the lights on early making it hard to sleep"
Ưu: "Best airline in the business quick efficient and outstanding service What else can you say"
Ưu: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Khuyết điểm: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Ưu: "MCR airport Mert & Greet parking was smooth and efficient."
Khuyết điểm: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Ưu: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Khuyết điểm: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Khuyết điểm: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Khuyết điểm: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Khuyết điểm: "Flight was cancelled."
Ưu: "The boarding was easy and you didn't have to wait inline for that long"
Khuyết điểm: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Ưu: "The leg room, was surprisingly roomy"
Khuyết điểm: "The food and that there was no entertainment."
Khuyết điểm: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Ưu: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Khuyết điểm: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Ưu: "Good Experience"
Khuyết điểm: "Nothing much"
Khuyết điểm: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Ưu: "Cabin Crew was awesome."
Khuyết điểm: "Entertainment System was not working and no Non-veg food option in flight."
Ưu: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Khuyết điểm: "Not much to comment on here."
Khuyết điểm: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Ưu: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Khuyết điểm: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Ưu: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Khuyết điểm: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Ưu: "Loved the service...everything was excellent"
Khuyết điểm: "The bus class seat was a bit narrow at the feet"
Ưu: "Wider seat than most business class"
Khuyết điểm: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Ưu: "Everything. Staff incredible."
Ưu: "Timing & efficiency. Good food though only a sandwich."
Khuyết điểm: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Khuyết điểm: "magazines very dog eared and some badly torn"
Khuyết điểm: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Ưu: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Khuyết điểm: "Nothing to improve"
Ưu: "Good and plenty of food available."
Khuyết điểm: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Ưu: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Khuyết điểm: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Khuyết điểm: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Khuyết điểm: "seats on Jet air flight are very uncomfortable"
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
Le repas est casiment vide
More meals in flight - one meal is not enough for an 8hr flight
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Ưu: "The crew and the food were great!"
Khuyết điểm: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Ưu: "The crew was OK, but nothing special."
Khuyết điểm: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Khuyết điểm: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Ưu: "Seats are comfortable on Business Class. Service is good"
Khuyết điểm: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Khuyết điểm: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Ưu: "Nothing !! Such a bullshit flight ever !!!"
Khuyết điểm: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Khuyết điểm: "Entertainment worked sporadically"
Ưu: "The crew was amazing and extremely helpful!"
Khuyết điểm: "The food could have been better"
Ưu: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Ưu: "Red wine was excellent"
Khuyết điểm: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Ưu: "Good food and crew"
Khuyết điểm: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Ưu: "The airplane"
Khuyết điểm: "Nothing"
Ưu: "Crew was very nice and the food was excellent."
Ưu: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Ưu: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Khuyết điểm: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Khuyết điểm: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Ưu: "Timely and smooth teansit."
Khuyết điểm: "Food has a way to go to be appetising."
Khuyết điểm: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Ưu: "It was on time"
Khuyết điểm: "Hard seats Boarding was 35 min delayed"
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "The quality of service from the staff and their courtesy. A great asset of the airline."
Khuyết điểm: "My luggage was left behind - this despite my being lifetme platinum."
Ưu: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Khuyết điểm: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Ưu: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Khuyết điểm: "See above and the food was disgusting"
Ưu: "Service was great, flight was on time and I really enjoyed everything"
Khuyết điểm: "Little turbulence but overall it comes as usual so it was worth the flight"
Ưu: "Speed, professionalism"
Khuyết điểm: "Nothing"
Ưu: "Punctual, not crowded."
Khuyết điểm: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Ưu: "It was Amazing staff helpfull and fresh.. love it"
Khuyết điểm: "Flight of almost 3 hours was not entreteiment at all just magazines."
Ưu: "Good service all around, personnel pleasant"
Khuyết điểm: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Ưu: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Ưu: "Great crew"
Khuyết điểm: "Food could be a bit better. White bread is unhealthy."
Ưu: "No delays, service with a smile"
Khuyết điểm: "Nothing to report."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Ưu: "Flight arrived safely."
Khuyết điểm: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Ưu: "Good seat near the front."
Khuyết điểm: "Delayed arrival by 30 minutes."
Ưu: "Free drinks and snack!"
Khuyết điểm: "Nothing"
Khuyết điểm: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Khuyết điểm: "Small leg space"
Ưu: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Khuyết điểm: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Ưu: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Khuyết điểm: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Ưu: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Ưu: "It was a fine flight"
Khuyết điểm: "no specific feedback"