Swift clean friendly on time
Ưu: "Very nice airplane and pleasant crew"
Ưu: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Khuyết điểm: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Khuyết điểm: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Ưu: "Crew were excellent"
Khuyết điểm: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Ưu: "Usual faultless KLM experience"
Khuyết điểm: "Nothing."
Khuyết điểm: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Khuyết điểm: "Late departure. Rush to connect."
Ưu: "The space at my feet with the chair in front was a bit akward."
Khuyết điểm: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Khuyết điểm: "Long haul flight made pleasant by KLM"
Khuyết điểm: "Lost all our bags so couldn’t ski"
Ưu: "great crew and comfortable flight."
Khuyết điểm: "sceens in the plane to show map and direction of travel"
Khuyết điểm: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Ưu: "Crew was good"
Khuyết điểm: "Food"
Khuyết điểm: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Ưu: "Flight duration"
Khuyết điểm: "Very stingy with the drinks Cramped seats"
Ưu: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Khuyết điểm: "I would have to dream something up."
Ưu: "Nothing to mention"
Khuyết điểm: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Ưu: "Very pleasant, professional crew"
Khuyết điểm: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Ưu: "Very friendly and helpful crew."
Ưu: "I slept pretty much the whole time"
Ưu: "Food was excellent, service from staff was friendly, and entertainment options were great."
Khuyết điểm: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Ưu: "The entertainment options were good."
Ưu: "Food and staff behaviour"
Khuyết điểm: "Entertainment"
Khuyết điểm: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Ưu: "Really friendly staff. Great service"
Ưu: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Khuyết điểm: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Ưu: "Friendly staff"
Khuyết điểm: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Ưu: "Decent seat size. Sorta slept the whole flight."
Ưu: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Khuyết điểm: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Khuyết điểm: "Two hours delay in the start."
Ưu: "The sandwiches were simple yet just the right touch, on all four flights."
Ưu: "Very little if any."
Khuyết điểm: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Ưu: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Khuyết điểm: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Khuyết điểm: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Khuyết điểm: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Ưu: "That we didn’t crash"
Khuyết điểm: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Ưu: "On time."
Khuyết điểm: "No negative"
Ưu: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Ưu: "The staff was fast and curteous."
Khuyết điểm: "There is not anything to complain about besides the usual discomfort of travel."
Khuyết điểm: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Ưu: "Flight attendants tried their best given what they had to work with."
Khuyết điểm: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Ưu: "Good and plenty of food available."
Khuyết điểm: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Ưu: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed that the flight didn't have wifi / USB):"
Ưu: "Was able to check in online, very convenient and easy to access site."
Khuyết điểm: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Khuyết điểm: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Ưu: "Flight was quick, professional, friendly."
Khuyết điểm: "nothing"