Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Ưu: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Khuyết điểm: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Khuyết điểm: "Entertainment and access to Wifi"
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Khuyết điểm: "The food was not too attractive, better variety of main meals"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Khuyết điểm: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Ưu: "Average flight"
Khuyết điểm: "Seats on this aircraft have very upright seats. Not very comfy"
Ưu: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Khuyết điểm: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Ưu: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Khuyết điểm: "The A380 was probably SQ's oldest one, which that was a newer plane."
Ưu: "Boarding went smoothly, crew extremely curtious and helpful."
Khuyết điểm: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Ưu: "Foods. Drinks. Entertainment."
Khuyết điểm: "Nothing. Everything’s so perfect!"
Ưu: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "Excellent crew, service and food"
Ưu: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Khuyết điểm: "would like regular water bottles to be available for drinking"
Ưu: "Entertainment ok but not newest, boarding smooth, food ok"
Khuyết điểm: "Long waiting time for baggage, food not exceptional"
Khuyết điểm: "The desserts. The bun."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "Excellent flight experience"
Ưu: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Khuyết điểm: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Khuyết điểm: "Expected to have more indian movie choices."
Ưu: "Crew members were very friendly n helpful."
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Ưu: "Best serves ever will fly every time"
Khuyết điểm: "It is really good experience. All the flight attendants are good"
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Ưu: "everything, excellent job"
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "For as long 14 hour journey they sure make it comfortable."
Ưu: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Khuyết điểm: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Khuyết điểm: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Ưu: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Ưu: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Khuyết điểm: "nothing"
The bathroom floors were coated in urine. Such an unpleasant aspect of the trip
Food options should be better for vegetarians
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
Ưu: "Everything about the trip was great excellent customer experience"
Khuyết điểm: "If I got to sit in first class coz the plane was so empty haha"
Khuyết điểm: "No gate for departure or arrival. No business class longe in Cape Town."
Ưu: "As always crew magnificent"
Ưu: "Absolutely nothing."
Khuyết điểm: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Khuyết điểm: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Ưu: "Easy and efficient boarding process, great Tv episodes selection"
Khuyết điểm: "Staff was slow to remove plates after eating"
Ưu: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Khuyết điểm: "Nothing really."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Khuyết điểm: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Khuyết điểm: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Khuyết điểm: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "No proper meal provided"
Khuyết điểm: "PROPER comfort zone not provided at all"
Khuyết điểm: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Ưu: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Khuyết điểm: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Ưu: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Khuyết điểm: "Nothing!"
Ưu: "The crew on my side of the cabin was very good."
Khuyết điểm: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Khuyết điểm: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "It was all good"
Khuyết điểm: "Plane configuration; seats were a bit cramped, knee space."
Ưu: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Ưu: "Very nice"
Khuyết điểm: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Ưu: "Staff was very friendly and food was very good."
Khuyết điểm: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Ưu: "Friendliness of the crew"
Ưu: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Khuyết điểm: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Ưu: "Aircraft was new and good."
Khuyết điểm: "Non Vegetarian meal was over by the time the service reached me."
Ưu: "Crew was friendly. Flight left on time!!!!!! :)"
Khuyết điểm: "Food was served too late. Unable to get a bottle of water as I was dehydrated."
Ưu: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Khuyết điểm: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."
Ưu: "Qatar Airways is a nice airline and it's obvious they work on making your flight a pleasant experience with a lot of food, entertainment, etc"
Khuyết điểm: "My flight was delayed 4 hours upon initially arriving to the airport. While it was important for me to be there when I found out this information because I needed to reschedule my connecting flightso due to the delay, this should not be required. Qatar Airways, knew the flight was going to be delayed at least 10 hours before they announced it. They should have already began the process of rescheduling connecting flights and figuring out problems before passengers arrive to the airport. I probably spent 45 minutes at the ticket counter working things out."
Ưu: "Crew was amazing and very helpful"
Khuyết điểm: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Ưu: "Excellent crew, who make each person important."
Khuyết điểm: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Khuyết điểm: "Seating"
Ưu: "The crew is good."
Khuyết điểm: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Crew was very calm, courtesy, and cheerful."
Khuyết điểm: "It was my first flight ever. So it was perfect thank you Emirates"
Ưu: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Khuyết điểm: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Khuyết điểm: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Ưu: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Khuyết điểm: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Ưu: "Exceptional flight super comfortable"
Khuyết điểm: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Khuyết điểm: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Ưu: "The ecperience"
Khuyết điểm: "Food was poor"
Ưu: "The food was nice and the crew were friendly."
Khuyết điểm: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Khuyết điểm: "Very poorly organized boarding"
Khuyết điểm: "Nothing. The video quality and sound were not great"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Khuyết điểm: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Ưu: "Flight delayed 7:16 hours"
Ưu: "Not much"
Khuyết điểm: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Khuyết điểm: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Khuyết điểm: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Khuyết điểm: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Ưu: "The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!"
Khuyết điểm: "This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport."
Ưu: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Khuyết điểm: "That I had top travel to FLL ibnstead of Miami"
Ưu: "The Crew on Emirates are just the best in the industry"
Khuyết điểm: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Khuyết điểm: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Khuyết điểm: "They missed me for breakfast despite my being awake and trying to get their attention. Then they ran out of one of the choices for both dinner and breakfast. This despite the plane being less than capacity. Also there were so many empty seats in the back but I noticed that some people were still being packed in like the flight was full. Emirates should do a better job of assigning seats to make as many people comfortable as possible."
Ưu: "entertainment is great."
Khuyết điểm: "completely full flight."
Ưu: "Flight wasn't cancelled."
Khuyết điểm: "Lengthy check in of baggage, followed by delayed boarding."
Ưu: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Khuyết điểm: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
Ưu: "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
Khuyết điểm: "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"
Ưu: "Very comfortable and good service aboard plane."
Khuyết điểm: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Khuyết điểm: "debarking process was one of the longest in my life"
Ưu: "Start scurty things with people who has short time to the next flight"
Ưu: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Khuyết điểm: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."
Ưu: "Friendly, accommodating, and professional service!"
Ưu: "The reception at Dubai and delivery to the hotel. Friendly crew. Toilet regularly cleaned"
Khuyết điểm: "Short on instruction on using the entertainment module. Having to repeatedly ask for water because it only came in small half glasses each time"
Ưu: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Khuyết điểm: "Boarding process is the one area that could be improved."
Ưu: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Khuyết điểm: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"
Ưu: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Khuyết điểm: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."
Ưu: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Ưu: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Ưu: "By far the best airline, from service to quality, all around awesome."
Ưu: "i liked the neatness and welcome"
Khuyết điểm: "i did not like the food"
Ưu: "sitting and staff"
Khuyết điểm: "food option"
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Ưu: "This Transavia Airlines is not good at all."
Khuyết điểm: "Many things cheaper does mean better."
Ưu: "Food was great, enjoyed watching videos, staff very profession and friendly."
Khuyết điểm: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Ưu: "The crew was amazing, flight on schedule and good entertainment."
Khuyết điểm: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Ưu: "The crew was great. The soecial meal request was hadled well despite oversight."
Khuyết điểm: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Khuyết điểm: "Flight got delayed 30 minutes"
Khuyết điểm: "Staff rude and short"
Ưu: "Nice staff and no delay"
Khuyết điểm: "Instead of crisps maybe a bit of cheese or crackers"
Khuyết điểm: "Boarding was very slow."
Khuyết điểm: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Ưu: "The space at my feet with the chair in front was a bit akward."
Khuyết điểm: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Ưu: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Khuyết điểm: "Pay attention to passengers."
Khuyết điểm: "Flight cancelled"
Khuyết điểm: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Khuyết điểm: "Long haul flight made pleasant by KLM"
Ưu: "the crew was nice"
Khuyết điểm: "Seat confort on long flights, leg rooms,"
Ưu: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Khuyết điểm: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Ưu: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Khuyết điểm: "Less legroom, storage space, bad food, few movie options."
Ưu: "They considered my reguest of vegiterian food."
Khuyết điểm: "I have no complaints."
Ưu: "Best airline in the business quick efficient and outstanding service What else can you say"
Khuyết điểm: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Ưu: "Gaps between seats are very narrow."
Khuyết điểm: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Ưu: "Nothing to mention"
Khuyết điểm: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Ưu: "Friendly hostesses"
Khuyết điểm: "Flight was delayed 3 hours"
Khuyết điểm: "Customer service"
Ưu: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Khuyết điểm: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Khuyết điểm: "Food and one bathroom out of service makes an awful flight"
Ưu: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Khuyết điểm: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Ưu: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Khuyết điểm: "there was no lounge close to our departure gate"
Ưu: "The aircraft was clean"
Khuyết điểm: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Ưu: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Khuyết điểm: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Ưu: "Good flights. Good prices."
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "In flight food was enjoyable"
Ưu: "Service impeccable!"
Khuyết điểm: "They have one line of executive class after the kitchen and toilet, is very noisy."
Ưu: "The flight attendants could not do enough for you."
Khuyết điểm: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Ưu: "The supplied pack of toothpaste/toothbrush"
Ưu: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Ưu: "Everything. Staff incredible."
Ưu: "I was upgraded to Buisness so, no complaints"
Khuyết điểm: "No Marlboro light cigarettes on the duty free shopping cart"
Ưu: "The cabin crew, the flight and communication and the cleanliness of the plane."
Khuyết điểm: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Ưu: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Khuyết điểm: "lack of meal options"
Ưu: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Ưu: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Khuyết điểm: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
For long flights, 2 full meals should be served.
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Ưu: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Khuyết điểm: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Ưu: "The sear was messy they didn't clean it it was full of pieces of bread."
Khuyết điểm: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Khuyết điểm: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Ưu: "Entertainment system"
Khuyết điểm: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Ưu: "Seats are comfortable on Business Class. Service is good"
Khuyết điểm: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Khuyết điểm: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Ưu: "Amazing crew and on time flight"
Khuyết điểm: "None"
Ưu: "Crew was great. Seats were comfortable."
Khuyết điểm: "The airline lost both of my luggage suitcases."
Ưu: "Flight was on time."
Khuyết điểm: "In flight complimentary food and drink service could have been better."
Khuyết điểm: "More options for gluten free food. Always get the same dish"
Khuyết điểm: "Really hard to get boarding passes online"
Ưu: "Food and wine. Entertainment."
Khuyết điểm: "Sat closer to water closet. Maybe more air freshener in there."
Khuyết điểm: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Khuyết điểm: "Check in process running smoothly and better announcement of gate change"
Ưu: "Great seat. Comfortable. Quick boarding."
Khuyết điểm: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Ưu: "The crew was very careful"
Ưu: "The crew were polite and friendly"
Khuyết điểm: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Ưu: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Khuyết điểm: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Ưu: "Crew was nice, too short of a flight to figure out more"
Khuyết điểm: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Ưu: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Ưu: "Food was good, crew was very professional and courteous. Flight was smooth."
Khuyết điểm: "Coach was cramped and the video system didn’t work very well"
Ưu: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Khuyết điểm: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Ưu: "Modern aircraft with power, big screens etc"
Khuyết điểm: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Ưu: "Enjoyed my food, especially tasty for airplan fare!"
Khuyết điểm: "Not enough leg room"
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Khuyết điểm: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Ưu: "Priority boarding with kids"
Khuyết điểm: "Nothing special just like easyJet ir Rayanair"
Khuyết điểm: "Horrible Crew..."
Ưu: "The cabin crew was very good!"
Khuyết điểm: "The economy premium seats are very uncomfortable"
Khuyết điểm: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Khuyết điểm: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Ưu: "Everything was very prefect and would love to fly again."
Khuyết điểm: "NA"
Khuyết điểm: "It was delayed"
Khuyết điểm: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Khuyết điểm: "the food is terrible."
Ưu: "Priority boarding"
Khuyết điểm: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Ưu: "All of the crew were friendly and the flight was on time."
Khuyết điểm: "No problems"
Khuyết điểm: "Air France lost my luggage and they can't find it in the computer system."
Ưu: "All crew I interacted with was great, friendly, and helpful."
Khuyết điểm: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Ưu: "Airplane staff were good"
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Khuyết điểm: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Ưu: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Khuyết điểm: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Ưu: "The food was good, the staff was very friendly and very nice,"
Khuyết điểm: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Ưu: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Khuyết điểm: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."