Plane a bit old, no entertainment service.
Ưu: "They send you email to checkin online. You go through the entire process, enter all your details (although you already gave it when you made reservation and your frequent flyer account has it too) and at the very end you get greeted with the "no online checkin at this airport" message. Complete and utter failure!"
Ưu: "Just average."
Khuyết điểm: "ON TIME DEPARTURE AND ARRIVAL."
Ưu: "The check in counter staff was amazing and put me on an earlier more convenient flight."
Ưu: "The crews made good service."
Khuyết điểm: "Passengers should select more juices in a service"
Ưu: "Crew was nice and helpful"
Ưu: "It was a very good flight and Bankok Airways does a good job working to make you happy"
Khuyết điểm: "Better communication on the weight restrictions for carry on bags. As I booked via Kayak I had no idea there was a weight restriction. NOT a pleasant surprise."
Ưu: "I understand that Jet Airways has its own problems to sort out. Nevertheless, I think they make an excellent effort to make sure that passengers are comfortable and looked after well. All in all, while standards may have dipped a bit over the years, I'd still fly this airline, simply for their staff, who I have always felt were warm and courteous. Always."
Khuyết điểm: "Still can't figure why they would use a 737. Why not deploy the newer aircrafts on international routes. That way, I can avail of their in-flight entertainment on my mobile or tablet, if I could only recharge it onboard. Just minor grouses, but still grouses."
Ưu: "On time, more legroom, complimentary meal and wine."
Ưu: "Flight was 4 hours late"
Ưu: "I wish crew can at least smile and watch where they are walking"
Ưu: "Provided food without any cast in low budget flight"
Ưu: "Seating was more spacious than on the long flights."
Khuyết điểm: "No problems."
Ưu: "Service, entertainment, food, beverageS, took of perfectly on time and landed 15 min before the schedule time"
Khuyết điểm: "Old (A319) and dirty (outside) plane"
Ưu: "Staff was polite and there was good food provided even though it was only an hour-long flight. Overall, it was a good experience. Not an exemplary flight, but I would fly with them again if the occasion arose."
Khuyết điểm: "Plane was a bit older and more outdated than I expected for a "boutique airline." Seats were not entirely uncomfortable, but I'm not sure I would enjoy them for a longer flight. No entertainment provided, but I wouldn't expect there to be for such a short flight."
Ưu: "Not in the mood for this section"
Khuyết điểm: "Late by around one hour on a mid day Saturday flight. Had paid full price to fly at the time period and hence even mor dissatisfied with late again service."
Ưu: "My friend started to feel claustrophobic because the airplane was so stuffy and didn’t depart gate fore at l ast thirty minutes after expected departure time. We were not told til after fifteen minutes. All the while it was hot and stuffy. The landing was rocky and really quite scary"
Khuyết điểm: "It was sweet that they offered a hot meal but I don’t eat chicken so I’m hoping the food was not wasted. They really should ask first, that way there is no waste. The staff were kind and friendly"
Ưu: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
Khuyết điểm: "The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price..."
Ưu: "Great quick flight, flight was delayed and had to run to catch our international connection to Shangai. Overall was good."
Ưu: "The service, baggage allowance, and food were unmatched by other carriers. Could not have been more pleased. Flew from Bangkok to Chiang Mai, and Phuket to Bangkok."
Khuyết điểm: "N/A"
Khuyết điểm: "All staff at airport and airplane need to relax just a bit"
Khuyết điểm: "Good quality for reasonable cost"
Ưu: "Cabin crew"
Khuyết điểm: "Flight delay"
Ưu: "Good meeting the schedule, fast handling in all points"
Ưu: "The lounge for passengers was great!"
Ưu: "The Bangkok lounge, the service in flight including full breakfast on a 45 minute hop"
Ưu: "The on board crew were polite and friendly."
Khuyết điểm: "Boarding process was not controlled at all. They let it basically be a mob scene. There was no order. On the flight one man insisted on keeping calling people right through takeoff. Only one flight attendant said anything. Forceful words but no follow up. I had to confront the passenger finally."
Ưu: "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."
Khuyết điểm: "Just an older plane, otherwise no complaints."
Khuyết điểm: "check in and twice change in flight time"
Khuyết điểm: "Food was pretty bad. Plane was kind of old."
Khuyết điểm: "no entertainment, but was a very short flight so ok"
Khuyết điểm: "delay and more delay!!"
Ưu: "The lounge was great!"
Khuyết điểm: "We have not provided a kosher meal nor any drink that was very disappointing."
Ưu: "Our flight went very smooth. The crew members were genuine and truly made every effort to make sure everyone was comfortable. Great flight."
Ưu: "Turkish air and Bangkok airlines don't like to give boarding passes for each other. So both times we had to go to the transfer desk. This is OK as long as there's time between flights. Bangkok airport is VERY long and the desks are at opposite ends of the airport. The folks at both desks were very helpful though."
Khuyết điểm: "We had two flights with Bangkok airways. Both were delayed."
Ưu: "For a discount airline, they had their own lounge and still provide food for a flight that is about 1 hour from CNX to BKK. Things went well."
Khuyết điểm: "There really was nothing. There was no entertainment per se. Something showed on the monitors but no headphones are provided."
Khuyết điểm: "Apart from delays it was a fine flight that got me to my destination safely"
Khuyết điểm: "When you call the hotline in Hong Kong, it will make you wait for 5 mins playing a tape and then just hang up with the message " we are busy, call back later". The payment interface on the website meanwhile states "There were problems retrieving the fare rules associated to your itinerary. Please call the airline." Excellent!"
Ưu: "Fantastic lounge Good and quick flight"
Khuyết điểm: "Food wasn't great"
Ưu: "Speed going to Koh Samui"
Khuyết điểm: "Bangkok return is a giant waste of time. Long bus ride. And extremely long baggage return. Those 2 items took longer than the flight."
Ưu: "Very pleasant and helpful crew"
Khuyết điểm: "Only 1 food selection on an international flight"
Ưu: "The flight was overbooked so they offered us some compensation and a land+sea transport instead. They said it will take about 5 hours to get to our destination (instead of a 1 hour flight) and that a taxi will be waiting for us at the pier to take us to our hotel. We agreed but it took us 10 hours, due to many delays on the way that were their fault. Abd no taxi was waiting for us when we arrived at the pier."
Khuyết điểm: "Delays"
Khuyết điểm: "Why was it late ? Almost no people"
Ưu: "Good service both at the airport and in flight. Many snack and beverages in lounge"
Ưu: "Service mind staffs"
Ưu: "Friendly staff"
Khuyết điểm: "Delay"
Ưu: "Friendly welcoming staff spacious aircraft compared to other airlines; short flight and food served anyhow"
Ưu: "I liked the service."
Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Khuyết điểm: "On-time departure"
Ưu: "crew were friendly and professional, food was not too bad for aeroplane food."
Khuyết điểm: "In-flight entertainment"
Khuyết điểm: "Cleanliness of plane interior can be improved."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Flying was smooth."
Khuyết điểm: "Flight delayed an hour. Announcements over PA was ear-splittingky loud."
Khuyết điểm: "Nothing"
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Ưu: "Everything was great."
Khuyết điểm: "Everything was up to part"
Ưu: "Efficient and on time"
Khuyết điểm: "Aircraft seats worn out"
Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"
Ưu: "Business Class flight was a smooth ride from Vietnam to Thailand."
Khuyết điểm: "N/A"
Ưu: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Ưu: "The plane was new and the food was fresh."
Ưu: "Check in was efficient"
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
Khuyết điểm: "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "Overall, this is a short trip. Everything is ok."
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "late flight from sg,will usually depart on time"
Khuyết điểm: "they moved to changi terminal 4. Terminal 3 is much better because of train connectivity."
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Khuyết điểm: "Entertainment system wasn't switched on immediately after take off and safety demos"
Khuyết điểm: "Food... only could have the fruit"
Ưu: "On time, clean, nice staff."
Khuyết điểm: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Priority boarding for pregnant passengers, leggy and clean"
Khuyết điểm: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Ưu: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Khuyết điểm: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "Great experience. Everyone very helpful."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Ưu: "Flight schedule on time"
Khuyết điểm: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Khuyết điểm: "I am average height for a male and my femur bone was the exact length between seats - my knees were jammed against the seat in front of me. Not a comfortable flight but at least it was short."
Ưu: "Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft."
Khuyết điểm: "For a regional carrier. There is nothing to criticize"
Ưu: "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
Khuyết điểm: "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
Khuyết điểm: "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
Ưu: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Ưu: "No baggage charge, good comfortable plane."
Khuyết điểm: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Ưu: "Food vouchers"
Khuyết điểm: "Significant flight delays"
Khuyết điểm: "Very bad communications delays were not advised prior"
Ưu: "The flight was quick and on time"
Khuyết điểm: "Nil"
Khuyết điểm: "Used a cattle car bus to board. Annoying."
Ưu: "The crew onboard was friendly, but the check in crew was average."
Khuyết điểm: "The plane was quite old and there were no beverages except for water."
Khuyết điểm: "I was bumped from the flight and left alone"
Khuyết điểm: "They need to be more upfront, honest and to the point about the luggage policy. I was charged $65 for my check in one piece of luggage. Reading their website, may be I read wrong, it says you allow one piece of check in luggage. When I checked in for my flight, was told that my ticket was promotion."
Ưu: "Easy and quick boarding, pleasant flight staff and booking in staff. There was plenty of leg room. Was able to carry on way more than I should have so didn’t have to pay for stowed baggage!"
Ưu: "Nothing, the entire experience was terrible"
Khuyết điểm: "They cancelled and rescheduled my flights 3 times - both flights to and from Siem Reap. They didn’t have enough immigration cards, and they gave the ones they had to they Chinese customers while ignoring the westerners. The seats are falling apart. The plane is old."
Khuyết điểm: "To avoid the delay. To manage the lines that were formed both for checking in and to board."
Khuyết điểm: "1 check in bag only policy."
Ưu: "Check in and boarding was easy."
Khuyết điểm: "What’s the deal? Are we allowed to use cell phones during the flight? I think the announcements say, “No”. But the flight attendants don’t enforce it. So, which is it?"
Khuyết điểm: "No visa on arrival. Missed my flight"
Ưu: "The plane was clean."
Khuyết điểm: "Flight was canceled with only a single email as notification, cost me an extra $160 to rebook at the airport"
Khuyết điểm: "No food or drink"
Ưu: "Boarded quickly and easily, arrived 10 minutes early and flight smooth and no issues."
Khuyết điểm: "Nothing"
Ưu: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked. The rest of the flight was uneventful. It was a short flight. Less than one hour."
Khuyết điểm: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked."
Khuyết điểm: "There was a short delay. No announcement. No idea what was going on. For a fifty minute flight it was ok."
Ưu: "Friendly crew, organized check in and boarding process, sat on the runway for too long."
Khuyết điểm: "Not one free drink or even a tiny snack- no entertainment or WiFi, uncomfortable seats"
Khuyết điểm: "International ticket did not include any checked luggage. Charged us more for our luggage than the tickets. Flight attendees handed out the wrong immigration form to entire plane for China instead of Hong Kong. We Filled them out not knowing they were different. Waited online at immigration for 40 minutes only To be told we were given the wrong forms. Everyone had to go to the back of the line and wait again. They didn’t even provide free water on the plane. Terrible experience. Shouldn’t be allowed to advertise misleading prices on Kayak."
Khuyết điểm: "We went to queue up as soon as the counters numbers were on the board and opened, we waited for at least 50 minutes before we were able to check in. Very inefficient system."
Ưu: "The plane was new. Boarding was fast cause everyone was upset."
Khuyết điểm: "The company knew that there were going to be a delay and gave everyone notices 3 days before due to machanical issues (which wasn't true becaused I overheard the captain talking about a scheduling problem that the company knew for days and didn't fix while we waited for transportation). My group was given a 2hr delay notice by email. Once we got to the airport and checked in the plane was further delayed. It was the last flight of the day. What was originally 7pm flight turned in a 1230am flight, 5.5HR delay. Arrived into Siem Reap airport at 130am, which was pretty much closed. Hotel tax and regular taxi/tuktuk didn't come out at this time. We were stranded at airport and was at the mercy of overpriced hustlers who charged 3x the normal price for a riding into town. They charged $10/person and put as many people into a car/van as possible. Are vanpool had 9 people, $90 for the van in total. The airline should have arranged transportation for us to correct the situation. The hustlers didn't give receipt, this we cannot make any claims. VERY DISAPPOINTED AT CAMBODIA AIRLINES!!!!!!!!!"
Ưu: "Everyone was most helpful to us."
Ưu: "The team's uniforms"
Khuyết điểm: "Our flight was delayed due to weather. The airline drove another group for a different flight to their gate but the 14 passengers on our connecting flight were left on our own to run to the gate, only to watch the plane pulling away as we ran up. The airline service desk was unapologetic and did very little to help. Since my son and I had already used our one time entry visa into Vietnam, we were not able to join the rest of the group at a local hotel. We instead had to purchase additional tickets for a 1am red-eye. Our wait in the area outside passport control had no food or water and even though we asked they would not bring us anything to eat during the 7 hours we had to wait to get our boarding passes for the red eye."
Ưu: "There's nothing I like about this ANGKOR AIR. You disgrace Cambodia and Cambodian people by using their names and provided a horrible service and poor plane qualities. I was scared once I had boarded. The condition of the plane is poor. Overhead bends were duct tape to stop from open during flight. The list goes on. Thank God it was a short flight."
Khuyết điểm: "I will never fly this airlines ever again. It's not worth the price nor the safety of your life. 1. Horrible gates from Ho Chi Minh City. 2. Old plane 3. We're treated like second class citizens 4. It rained when we arrived in Ho Chi Minh City from phnom Penh. We walked in the rain to get on the transporting bus. There's a guy with one umbrella. But he used to covered himself. With these kind of treatments and attitudes, one day you will get beat by your competitors. I know you are arrogant right now. But as Vietnam continues to thrives in tourism. There will be better airlines coming and will provide better services. Even the airport in Ho Chi Minh City is horrible. Cambodia airport have amazing lounge and services. I love Vietnam. But your AIRLINES ruined the experience."
Ưu: "Efficient check-in, boarding and take-off"
Khuyết điểm: "Interior of plane was old looking but fine for a short flight"
Khuyết điểm: "Well, the fact that the plane didn't show up at the airport was a problem...then they were unwilling to give me an alternative route which caused me to miss my scheduled meetings. When an attempt was made to contact the Vietnam Airlines office in the USA NO ONE ever picked up the phone! At this time I'm unclear whether or not my refund is being processed. I ended up having to book a totally different ticket with another airlines (of course). First and last time I will ever attempt to fly with Vietnam Airlines."
Ưu: "Vietnam airline is a good airline, reliable, mostly on time. Wet towel and a bottle of water are provided for short flight. Flight attendants were courteous and helpful."
Ưu: "On Time"
Khuyết điểm: "No meal"
Ưu: "Nice crew good airplane flight delayed and hour and then disembarking took a long time"
Khuyết điểm: "Incompetent ground staff in Siem Reap, who barely spoke English and no listening or problem solving skills. They wrongly denied boarding to one of the passengers, claiming he needed a visa that he did not need (as confirmed by Vietnam Airlines transit counter later in Ho Chi Minh city and by the Vietnamese Consulate. This resulted in us buying a brand new ticket for later time and applying for a visa, given there was no ground staff from Vietnam airlines who could help."
Ưu: "Pretty much on time and airport very comfortable with some wifi. Only half full so easy. Water passed out but no snacks. Keep your boarding pass stub for transfer."
Ưu: "Great. And I was very suprised they served food for less than 2 hours flight! It wound very happen in the us!"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Multiple flights were cancelled for the day, so our 10am flight eventually became a 4:30 one. I hadn't checked my email the previous evening (my error) so still went to the airport really early. There was no one to confirm the 4:30 wouldn't end up cancelled too, so we booked with another carrier."
Ưu: "Well organized, friendly crew, and the pilots flew and landed very smoothly."
Ưu: "Flight was great but there was a problem at check in; I believe they had a computer problem but they got past it!"
Khuyết điểm: "Very upset that we were not given advance notice of need for Vietnam visa to transit thru SGN to PQC. Cost us 820 usd at the REP airport."
Ưu: "People are very co-operative always smiling, ready to help,clean, greenery everywhere, warmth&affection,i loved it"
Khuyết điểm: "Nothing"
Ưu: "Quick flight"
Khuyết điểm: "Airplane not that nice"
Ưu: "Felt like a regional jet but still fairly expensive for the region."
Khuyết điểm: "Bare bones and nothing much else"
Ưu: "short flight so not a lot of services required. The main plus was free 20kg checked in baggage."
Ưu: "Allowed me to change time (extra charge), easy check in. Quick flight."
Khuyết điểm: "Very basic, to change time I had to go to their office downtown at very specific times, wait a long time. Seem a bit disorganized."
It was a very disappointing result. I couldn't automatically board the plane on the phone at all. I went to the counter the first time, and the person at the counter told me that I couldn't board the plane! Very unsatisfactory and a waste of our time now I would like to refund my ticket!!!! Very irresponsible!!
Ưu: "Aero bridge availability"
Khuyết điểm: "Choice to meals like McD mix and match. Can choose other combination of same value"
Ưu: "Checking in goes well"
Khuyết điểm: "after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight"
Khuyết điểm: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
Ưu: "Smooth check in"
Khuyết điểm: "That the in-flight wifi really is free instead of making the passengers to pay"
Khuyết điểm: "Boarding always take way too long because of the hand luggage problem."
Ưu: "Crew was really nice"
Khuyết điểm: "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
Ưu: "Quick turnaround."
Khuyết điểm: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
Khuyết điểm: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Ưu: "We arrived safe"
Khuyết điểm: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Ưu: "The customer service representatives were very cordial"
Khuyết điểm: "My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time."
Ưu: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Khuyết điểm: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Khuyết điểm: "Flight delayed 2hrs"
Khuyết điểm: "Always delay!!!!"
Khuyết điểm: "It was a night flight. Inflight light was on almost throughout the entire flight."
Ưu: "On time and very friendly helpful staff. Especially ground crew"
Khuyết điểm: "The short space between seats. Hard to get comfortable without room for knees. Have to pay extra for an aisle even if some are empty. Crew doesn't care."
Khuyết điểm: "No free entertainment and did not eat on flight"
Khuyết điểm: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
Ưu: "Good music"
Khuyết điểm: "A passenger suffered a seizure and the crew didn't know what to do. It was chaotic. Also, the pilot did not alert the passenger of potential turbulence."
Khuyết điểm: "シートピッチが狭く窮屈"
Ưu: "On time boarding ...very efficient"
Khuyết điểm: "Offer same type of value food...even worst tasteless"
Khuyết điểm: "The flight was damn cold and freezing"
Khuyết điểm: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Khuyết điểm: "No water is provided on board"
Ưu: "On time.. .short flight"
Khuyết điểm: "Cramped seats"
Ưu: "The price"
Khuyết điểm: "You don't even get water"
Ưu: "Nothing anymore"
Khuyết điểm: "Departed from KL with a carry on, never asked to weigh it or check its size. On the way back from Langkawi, I was asked to weigh the bag since they suddenly implemented a policy of no more than 7kg on board. Told the rude creature that it was ok when I left KL, he said: here in langkawi we are implementing the policy and have nothing to do with KL!! Was asked to check-in my bag, and paid RM79 for the extra 3 kilos. Never flying with them again."
Khuyết điểm: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Khuyết điểm: "Almost impossible to request wheel chair service for elderly even if we are willing to pay for it. Any add-ons or extra services come with unreasonably hefty (and hidden) price tag. I would absolutely avoid flying AirAsia at all cost in the future."
Ưu: "We got to the destination."
Khuyết điểm: "-fee to check bags -changed gate without updating status board and delayed boarding -though none could be found, cabin smelt like vomit -no food included, charged money for water. Yes, water. -constant (and unnecessary) updates on PA system -often attempted to sell AirAsia branded paraphernalia during flight while everyone was trying to sleep -sprayed an unknown substance into the cabin to "sanitize" just before we landed (insecticide?!). We were given a warning literally 10 seconds before they sprayed it."
Khuyết điểm: "I was charged over $200 for luggage overweight because I did not purchase it at time of booking. That's disgraceful. They should make it clear for people outside Asia who are not familiar with their policies what they should do to avoid these charges Jackie"
Ưu: "It's good when u pay rm50 something, but later u will have to wait!"
Khuyết điểm: "Chaotic boarding, and of course, around an hour delay."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Khuyết điểm: "They lost a passenger after the boarding pass was presented. Seems impossible but they managed it They charge you for luggage but only allow you 15 kilograms which is too little for a standard suitcase"
Ưu: "Service ..very good"
Khuyết điểm: "Flight Delay"
Ưu: "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
Khuyết điểm: "Nothing to complain about. Everything went as seamless as a flight can be."
Ưu: "Overall not bad the flight left on time and was a good flight."
Khuyết điểm: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Ưu: "The flight itself was ok."
Khuyết điểm: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Khuyết điểm: "All thing baaaaad"
Ưu: "Process to checking in was great, no major hurdles. Boarding and crew professionalism were good as well. Flight boarded and arrived on time."
Khuyết điểm: "Wish I knew there was no food planned for service. I would have purchase ahead of time. There was no in-flight entertainment."
Khuyết điểm: "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."
Ưu: "it was a very nice and clean plane."
Khuyết điểm: "They dont give anything complimentary - not even drinks or water!"
Khuyết điểm: "Baggage Fees It seems as if this is not an unusual complaint. Maybe the airline should reconsider their policy in a gesture of customer service rather than an opportunity to deceivingly charge exorbitant fees."
Khuyết điểm: "Provide free water"
Ưu: "Easy and simple....hope it will be like this in the future flights as well...."
Ưu: "Low cost for direct flight from Langkawi to Singapore"
Khuyết điểm: "Airasia checkin counter was crowded and slow, and nothing on board was free (not even any water)."
Khuyết điểm: "I did not check in bags by internet, It was not clear to me that they will charge me for each bag. they charge me MR 320 for 4 bags for 4 passengers (1 for each) which was almost the same as tickets price. NO Food No Entertainment."
Khuyết điểm: "They do not necessarily seat minor children with their parents. Much bigger fight to get them to seat families together, which should be standard practice in the age of COVID. Below average legroom. Much less than in America and elsewhere."
Ưu: "Everything was very fast and efficient."
Ưu: "The professionalism of the airline crew."
Khuyết điểm: "Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good."
Khuyết điểm: "The flight was delayed, AFTER WE BOARDED, for 2 hours. No attempt was made to provide food or s reasonable explanation."
Ưu: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Khuyết điểm: "Not enough leg room in coach. I’m 180 cn"
Ưu: "Crew were friendly, flight was on time"
Khuyết điểm: "They forgot one of my meals."
Khuyết điểm: "O lie check in and support terrible"
Khuyết điểm: "Delay announced too late and no consideration for parents travelling with baby"
Khuyết điểm: "Crew non smile."
Ưu: "Crew was excellent. Seats border on the awful. I am 6'2". My knees were almost touching my chest. And, the airline allows seats to recline. Seriously? Short flight however."
Khuyết điểm: "Boarding area at DMK was in a large area for gates 1-6. It was packed. Almost wall to wall people. No air conditioning. Blowers circulating hot air. Major thunderstorm delayed boarding for 1 1/2 hours. All flights. Chaos in the bordering area. Not fun."
Ưu: "For a budget airline, it's good. The plane is clean and the seats themselves are pretty comfortable."
Khuyết điểm: "They have an extreme lack of communication with their ticketed passengers in terms of flight delays and boarding procedure."
Ưu: "Good safe flight. Did not have any food and no entertainment. Fine for 1 hour."
Ưu: "Good food, fast service, I suppose it was okay for a low priced carrier."
Khuyết điểm: "No frills airline and a broken seat. Flight attendants were rude."
Ưu: "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
Khuyết điểm: "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
Ưu: "Clean plane, air conditioning."
Khuyết điểm: "Bag fees; no free food, snacks or even water."
Ưu: "Excellent timely flight. No food or entertainment for this short flight. Should be not applicable option"
Khuyết điểm: "Nothing"
Ưu: "The crew was very friendly"
Khuyết điểm: "The boarding process was kind of a mess and slightly stressful. The seats are tiny. Very uncomfortable for this 5’10” girl. Should give free drinks and snacks rather than charging for everything."
Ưu: "On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Khuyết điểm: "Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Ưu: "everything ok just an hour flight"
Khuyết điểm: "airport queues for bag check out the door"
Ưu: "Flying from U tapoa is a great way to get to Hat Yai from Bangsaray,25 mins awayjust over1 hour flight time. Quick check in , Great."
Khuyết điểm: "Little crowded in the departures hall,"
Khuyết điểm: "LCCですが、総合的にレガシーと比べて安くない"
Khuyết điểm: "Realy expensive"
Ưu: "The plane didn't crash"
Khuyết điểm: "So far 2 out of 3 flights were delayed, the luggage was lost and no one could figure out where I can go to find it, the seats super uncomfortable, the flight attendant ignored me every time because I was sitting at the window seat"
Ưu: "No complementary foods, snacks or drinks offered. No problem since a short flight."
Ưu: "The price"
Khuyết điểm: "No drinks, no entertainment, no real service and very cramped. It is what is for the price!"
Ưu: "Great service. Beautiful flight attendants."
Khuyết điểm: "Seats were a bit uncomfortable Disorganized check in and boarding"
Ưu: "Fairly good value (although not particularly low fare)"
Khuyết điểm: "Poor leg room and slow boarding by bus. Flight was late and no updates given."
Khuyết điểm: "They don't even give you free water on the flight."
Ưu: "Flight left early and arrived early. Had an entire row to my"
Khuyết điểm: "Crew was rude. I've flown all over the world and never had a crew member stand over me to ensure I TURNED OFF my phone. Rude service. No entertainment on a 2 hour flight. Will never fly with AsiaAir again."
Ưu: "Several budget airlines make up their profits by fees. Didn't know this was such an airline going in. If you know going in you will be in a seat that doesn't allow enough leg room for your feet to sit flat on floor and a drink of water has a cost associated you may not be disappointed."
Khuyết điểm: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Ưu: "Good crew and efficient service"
Khuyết điểm: "Flight was 80 minutes late due to delay on incoming aircraft."
Ưu: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
Khuyết điểm: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
Ưu: "We boarded quickly. It was cheapish."
Khuyết điểm: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Khuyết điểm: "nothing"
Ưu: "The crew was efficient for getting everyone settle and take off in no time!"
Khuyết điểm: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Khuyết điểm: "No announcement for one hour delayed return flight."
Khuyết điểm: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."
Ưu: "What more can you ask for? The flight was on time and seats were decent at good price. Flight staff personally took us to boarding gate to ensure we got on the flight (because we transited in Bangkok to HK) They didn't check the weight of carry on luggage so it was good!"
Ưu: "Flight left on time and aircraft was good."
Khuyết điểm: "Check in was a mess. Long lines. Online Che k in didn't work and site was down many times."
Ưu: "The price was the only thing I liked about this airline"
Khuyết điểm: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Ưu: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
Khuyết điểm: "Noisiest flight I've ever been on! Fee for baggage was expensive!"
Ưu: "Wish the on-board staff were also on American and European carriers"
Khuyết điểm: "They charged me some $35 for one suitcase, i.e. double fee b/c I did not check it in via Internet! They do not realize that in certain countries Internet signal can be weak. I tried several times to access their site but to no avail. They should also have allowed me to check in my luggage for return trip when I checked in the first time."
Khuyết điểm: "Chaotic boarding, delayed, extra fee for 15kilo checked bag"
Ưu: "Quick, easy boarding, nice aircraft, capable and attentive crew."
Khuyết điểm: "No inflight entertainment, no drinks, no food. Excessively charged (nearly twice the original ticket cost) a change to earlier flight."
Ưu: "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
Khuyết điểm: "An exorbitant amount for bags and our luggage didn't even make it on the the flight."