Ưu: "we had 5 domestic flights with Bangkok Airways, all in time and good boarding.SUPER!!"
Khuyết điểm: "nothing"
Ưu: "Sweet and professional staff"
Ưu: "Good leg room in economy"
Ưu: "Good food, good service, comfy plane!"
Ưu: "Food catering during the short flight. Attentive staff and easy boarding."
Ưu: "Food snack / water is a plus."
Khuyết điểm: "Long wait and delayed. Better support on ground at destination. A bit confusing overall"
Ưu: "On time, more legroom, complimentary meal and wine."
Ưu: "Efficient check-in and boarding plus a hot meal onboard!"
Khuyết điểm: "Delayed flight. Made up time enroute. No big deal I’m on vacation."
Ưu: "Because the plane was not full I can to change my place easy"
Khuyết điểm: "The plan was pretty old but the price was cheaper so it’s equal"
Ưu: "Nice crew, empty flight."
Khuyết điểm: "Took off 26 mins late w no explanation."
Ưu: "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
Ưu: "Thflight was good, nice crew"
Khuyết điểm: "No complaints, only the air craft from Bangkok to Samui a bit uncomfortable chairs"
Ưu: "On time and lots of room with plane about 30% full."
Khuyết điểm: "Good poor."
Ưu: "Friendly flight crew."
Khuyết điểm: "Horrible plane. Especially for the price. Wouldn't reccomend"
Ưu: "I was given a free pass to wait in the dedicated lounge where there was good Wi-Fi and a selection of free food and drinks. The boarding was friendly and efficient and the flight both left and arrived early. The seats were comfortable on this small plane (only 4 seats a row). As the plane was small there was no in-flight entertainment. It wasn't missed."
Khuyết điểm: "Nothing."
Ưu: "Service, entertainment, food, beverageS, took of perfectly on time and landed 15 min before the schedule time"
Khuyết điểm: "Old (A319) and dirty (outside) plane"
Ưu: "Got the job done. Food just ok. No complaints."
Khuyết điểm: "Unremarkable."
Ưu: "Full service (with meal) on 1 hour flight!"
Ưu: "Staff was polite and there was good food provided even though it was only an hour-long flight. Overall, it was a good experience. Not an exemplary flight, but I would fly with them again if the occasion arose."
Khuyết điểm: "Plane was a bit older and more outdated than I expected for a "boutique airline." Seats were not entirely uncomfortable, but I'm not sure I would enjoy them for a longer flight. No entertainment provided, but I wouldn't expect there to be for such a short flight."
Ưu: "Clean polite and very efficient."
Khuyết điểm: "Everything g was really great."
Ưu: "Good friendly staff. Very nice lounge. Clean and comfortable"
Ưu: "Everything was well organized and on time. Food was delicious!"
Ưu: "Efficient ticketing and boarding. Polite and helpful staff and crew."
Khuyết điểm: "No problems to report."
Ưu: "Food ok"
Khuyết điểm: "I wish all airlines would board from rear to front. So much more efficient."
Ưu: "Airport was so nice and open and free snacks!"
Khuyết điểm: "Seriously, they not only allow just 5kg per person for handluggage which in itself is a joke, they also do not allow that two parties traveling together bring one handluggage weighing 10kg? Why? Nobody knows. Total and complete failure for such an expensive airline."
Khuyết điểm: "Good quality for reasonable cost"
Ưu: "Worth using this airline!"
Khuyết điểm: "The gates were changed last minute"
Khuyết điểm: "Not the friendliest service. Trip to phuket was great. Back was just okay."
Ưu: "Not much!"
Khuyết điểm: "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
Ưu: "I think I missed the potential love connection my stewardess."
Ưu: "Polite staff, clean aircraft."
Khuyết điểm: "Boring food/snack. Small leg room."
Ưu: "Loved the lounges. Appreciated the complimentary food and drinks in both the lounge and during the flight"
Khuyết điểm: "Nothing."
Khuyết điểm: "Food was pretty bad. Plane was kind of old."
Ưu: "The crew is always very professional and friendly. The meals were surprisingly good for less than an hour flight. That being compared to other airline meals. The flight from koh samui to bangkok had a complimentary snack and non alcoholic beverage bar that was a nice touch, as well as free wifi while waiting on the flight. The seats have really good leg room (my husband is 6' 5" and his knees had an inch) in economy, which was a very nice break from air china. All our flights were about an hour so can't mention long haul flights but we loved bangkok air so much, will always book them from now on. It is a budget airline but we were very pleasantly surprised."
Khuyết điểm: "The boarding times usually run about 5-20 minutes later than the ticket says, but take off was right on time so can't complain too much."
Khuyết điểm: "We were held up in bangkok many hours and it was unclear that I could have been waiting in the lounge with wifi- the staff did not communicate clearly and the postings about the delay was unclear and confusing I was frustrated and angered. Also arriving so late made the transport into krabi more expensive- I felt the airline was responsible."
Ưu: "Our flight went very smooth. The crew members were genuine and truly made every effort to make sure everyone was comfortable. Great flight."
Ưu: "The crew was very friendly."
Khuyết điểm: "The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better."
Ưu: "Amazingly good food. Very comfortable seats."
Ưu: "- Pleasantly surprised to be served meals on all three >1 hour flights with them and access to an included pre-flight breakfast at the airport"
Khuyết điểm: "- No entertainment system"
Ưu: "For a discount airline, they had their own lounge and still provide food for a flight that is about 1 hour from CNX to BKK. Things went well."
Khuyết điểm: "There really was nothing. There was no entertainment per se. Something showed on the monitors but no headphones are provided."
Ưu: "Great Breakfast - Beautiful Sukhothai Airport"
Ưu: "Very pleasant and helpful crew"
Khuyết điểm: "Only 1 food selection on an international flight"
Khuyết điểm: "Why was it late ? Almost no people"
Ưu: "Great service. They served food in a flight that was only about an hour in the air. It was fast and efficient. The lounge in koh samui was great"
Khuyết điểm: "No complaints"
Ưu: "Didn’t even get to go!"
Khuyết điểm: "Them giving me a refund"
Ưu: "The professionalism of the airline crew."
Khuyết điểm: "Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good."
Khuyết điểm: "Not enough leg room in coach. I’m 180 cn"
Khuyết điểm: "O lie check in and support terrible"
Ưu: "This flight was on time"
Khuyết điểm: "Delay announced too late and no consideration for parents travelling with baby"
Ưu: "For a budget airline, it's good. The plane is clean and the seats themselves are pretty comfortable."
Khuyết điểm: "They have an extreme lack of communication with their ticketed passengers in terms of flight delays and boarding procedure."
Ưu: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Ưu: "Competitive price,"
Khuyết điểm: "Adverised price include proccessing fee. 7kg carry on stingy"
Ưu: "It was only a2 hour flight."
Khuyết điểm: "Nothing Free! Have to pay for water! 40 baht for a 10 baht water"
Ưu: "Plane was 1h late to take off but on time at landing"
Khuyết điểm: "No power plug, no English magazine, no phone allowed (even in flight mode) for a 4 hours flight. So “entertainment” deserves 2 star only. As a couple travelling together, we were not seated together, which is very annoying (that was the case for other passengers too) even though a lot of single seats were empty in the plane (crew refused to let us swap places). That’s a 2 star for the crew. Food and beverage is pay only, and was real bad, that is the 1 star for food."
Ưu: "Seats are very comfortable, speedy boarding and in flight service very quick"
Khuyết điểm: "Ran out of wine!"
Ưu: "Clean plane, air conditioning"
Khuyết điểm: "Bag fees; no free food, snacks or even water"
Ưu: "Seat are comfortable Plane on time"
Khuyết điểm: "Staff is in stress - boarding a mess as usual no rules"
Ưu: "On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Khuyết điểm: "Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Ưu: "All went well good directions at airport"
Khuyết điểm: "Air aisia check in terminal 2 not 1"
Ưu: "Great service. Beautiful flight attendants."
Khuyết điểm: "Seats were a bit uncomfortable Disorganized check in and boarding"
Ưu: "Nice equipment and price. On time."
Khuyết điểm: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Ưu: "Boarding time was accurate ."
Khuyết điểm: "One of the crew member was very hard and never smile at all, and not polite also."
Khuyết điểm: "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
Khuyết điểm: "Return flight and again a delay, no communication and unfriendly staff. Not friendly for families. Never again."
Ưu: "Several budget airlines make up their profits by fees. Didn't know this was such an airline going in. If you know going in you will be in a seat that doesn't allow enough leg room for your feet to sit flat on floor and a drink of water has a cost associated you may not be disappointed."
Ưu: "Very poor. Service ."
Ưu: "Safe flight."
Khuyết điểm: "15kg checked bag limit (most airlines have 25kg as standard). Additionally this costed 900 Bahts which is crazy expensive!!! Line up to pay baggage fees was long and slow. No other airline appeared to have that problem. No food or drink served. No in flight entertainment. I'd go with another airline in the future. We are on a 3week holiday and taking stuff out of our checked bag to reduce the weight to 15kg was nothing short of a nightmare."
Ưu: "I am an international airline pilot and was very pleased with the professional attitude and service."
Ưu: "Not a single thing"
Khuyết điểm: "I didn't like the fact that the airplane was half empty but jet I couldn't sit by my friend, no beverages were served and not allowed to consume your own food or drinks either"
Ưu: "It is a good option for an affordable airline."
Khuyết điểm: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Khuyết điểm: "The space from the man next to me, the pilot who flew horrible. The food that was offerd only for money. Everything."
Ưu: "Food was excellent and price for food was reasonable"
Khuyết điểm: "small seats & rude staff. Didn't realize it was a budget carrier, even after reading fine print couldn't find the catch. Was charged two bag fees for same flight, bag transfer fee for connecting flight, & international transfer fee."
Khuyết điểm: "I booked a flight on Air Asia from Chang Mai to Krabi during a vacation in Thailand. Luckily it was only a two hour flight because the seats are absolutely tiny. I am 6'4" and am used to having pretty much zero legroom on flights, but this was another level. I had an aisle seat and had to sit with my legs completely spread open into the aisle for the two hour flight. Don't book this airline if you are over 6ft tall and plan on flying standard economy."
Ưu: "No entertainment available on my flight. Only magazines."
Ưu: "Cheap travel on a no frills airline."
Khuyết điểm: "Didn't realize I had to buy baggage allowance 4 hours before departure. Significantly more expensive at the airport, but the check-in staff worked with us so it was only $50USD (instead of the $250USD it could have been). Do your research on the baggage policy before traveling to avoid a hassle."
Ưu: "We took off and landed on time."
Khuyết điểm: "There were hundreds of mosquitos on the plane and they decided to spray bug spray after they closed the doors right before take off!! Hands down one of the most disgusting experiences of my life. They also ripped us off with our checked luggage. Not pleased."
Ưu: "Fast boarding. On time."
Khuyết điểm: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
Khuyết điểm: "Had to pay hundred dollars for my bags and they charged me 80 baht for A bottle of water you need to tell people that got to pay for bags"
Khuyết điểm: "This flight has no drink or food at all."
Ưu: "The crew was smiley and nice. Boarding went smoothly. Purchased meal was decent and not terribly pricey. Takeoff and landing was very smooth."
Khuyết điểm: "Boarding started 10-15 minutes late without any apology or announcements prior. Seats were very close together from row to row. Zero leg room. The seat itself was very uncomfortable and barely reclined. I'm also not very tall (5'8) so I can only imagine for taller people. The was no inflight entertainment or wifi whatsoever."
Ưu: "The initial price"
Khuyết điểm: "We didn't even get to take this flight. My wife ended up having to have emergency surgery. I tried to get a hold of them for a week prior to our flight to get it moved back a month but there was no way to reach a representative. I'm sure there would of been a fee but with the doctors note I was hoping they could give us a little break and just reschedule the flight. Even if they charged a fee I would of been fine with that but I wasn't even able to get a hold of someone to discuss that option. I just had to eat the ticket and rebook it later at twice the price."
Khuyết điểm: "I bougt very expensive ticket and I had to pay 2500 THB for my luggage!!!!!/it was 20 kg luggage!!/"
Ưu: "The only good was landing safely"
Khuyết điểm: "Air Asia is the worst! I had no idea it was a budget airline, but if low price is what you're after don't fall for the price of air Asia flights, they charge extra for a bag over the weight limit...which is 10kg lesser than competing airlines weight limits, and also any food or drink you have to pay for, and also if You are not at the front of the plane be prepared to have other choices in food or drink because they run out of the good stuff that everyone is getting, but even the good stuff is extremely poor"
Ưu: "Timely flight, clean plane"
Khuyết điểm: "Charge for 8 kg excess baggage was nearly $200 US !! I will never fly them again and will not allow my employees to fly them. Ridiculous fees for any food or beverage as well. Shameful behavior for any business"
Ưu: "They offered nothing to drink during the flight and we were packed in really tight. Charges for checked baggage is also very high, much more than other airline averages."
Khuyết điểm: "nowhere did I read that you had to pay for baggage. what I thought was a value price ended up costing much more than a full service airline."
Ưu: "On tine"
Khuyết điểm: "Uncomfortable seats"
Ưu: "Excellent on time performance!"
Ưu: "That we got there!"
Khuyết điểm: "90 minutes delay leaving due to late arrival of prior flight. Little communication from the staff as to the expected departure time. Complete CF at the airport. But once we were on the plane, it was OK. No food, no drinks, not even any water. Minimal space for the knees. No baggage at all include with the fare. I would have paid for bags in advance, but website make this impossible unless you become a "member", which mean giving all sorts of personal information that they don't need. After queuing for 30 minutes to drop my bag, I then had to wait again in a different queue to pay the bag fee."
Khuyết điểm: "Be careful booking through third party vendors (kayak, booking.com, Expedia...). Air Asia is just like Spirit airlines but the website won't tell you about the bag fees, food fees, EVERYTHING HAS A FEE! They charge by weight, so when traveling be ready to spend an extra 500-900 baht for 17-20 kilos in luggage weight. Also, when boarding the crew has no communication skills or control. They announced boarding for certain passengers and it became anarchy with everyone flooding to the front and forcing their way first. MAJOR SECURITY ISSUE!! We feel tricked and will never use either booking.com or Air Asia ever again!! James A. Guyot"
Ưu: "It was fine."
Khuyết điểm: "[same as above.] 1) When I bought the ticket online, it did not explain about luggage allowance (or lack thereof...); 2) Check-in online didn't work well...took at least five times and kept kicking me off; 3) Don't like that there is NO checked luggage allowance; 4) Even on a budget airline and even with a short flight, you should AT LEAST offer complimentary water to drink."
Khuyết điểm: "Unable to check in on line."