Wonderful airline to travel with. The accommodations are always great.
Business class. Staff service was PHENOMENAL. Seats/beds were spacious and comfortable (I had the seat in the middle section which can become a queensize bed with the next seat. I have had more satisfying food in economy, however traveling with an infant, the spacious seat/bed allowed him to sleep for a few hours. The staff were very good to accomdating him too.
Airplane flight is good,nice and clean
Ưu: "Reliable service, clean cabin"
Ưu: "Flexible seating due to only very few passengers. On time departure and arrival"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Khuyết điểm: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Ưu: "The help desk employees who helped me rebook my flight."
Khuyết điểm: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "The person next to me had a distinct body odor."
Ưu: "Always love the SIA business product on long haul."
Khuyết điểm: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Ưu: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Khuyết điểm: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Khuyết điểm: "Great Airline. Great staff and service. Good food and drink."
Ưu: "Everything, perfect flight"
Ưu: "The crew was amazing. The seat were uncomfortable"
Khuyết điểm: "Food could have been better."
Khuyết điểm: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ưu: "Boarding. Timely departure"
Khuyết điểm: "Entertainment selection."
Ưu: "everything in suite class"
Ưu: "Service was excellent, always with a smile."
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ưu: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Khuyết điểm: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ưu: "Very organized"
Khuyết điểm: "Seats could be a bit more comfortable in premium economy"
Ưu: "The flight attendants were amazing."
Ưu: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Khuyết điểm: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Khuyết điểm: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Ưu: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Khuyết điểm: "Nothing! Best daytime flight to europe! And home before midnight"
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ưu: "Service from Singapore airlines"
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Khuyết điểm: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ưu: "Crew was great. Food not bad for airline food . It was clean."
Ưu: "The service, seats, food, drinks and bed!"
Khuyết điểm: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ưu: "they even addressed me by name"
Ưu: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Khuyết điểm: "There is nothing I did not like."
Ưu: "Fast boarding and crew"
Khuyết điểm: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Ưu: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Khuyết điểm: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Ưu: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Khuyết điểm: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Crew was rude. The seat were not comfortable.
Crew was friendly and attentive. Everything was good.
Khuyết điểm: "In food and comfort"
Ưu: "crew was amazing"
Khuyết điểm: "no traveller pack, toothpaste, etc. seats too tight."
Khuyết điểm: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"
Khuyết điểm: "Narrow seats"
Khuyết điểm: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"
Ưu: "One of the air steward was super friendly and nice. Few others were a little curt sans smiles."
Khuyết điểm: "Good leg room but seats are hard as rock."
Khuyết điểm: "Worst food i ever had in flight..please organize goid caterers"
Khuyết điểm: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."
Ưu: "Well, it got me from Point A to Point B I guess"
Khuyết điểm: "You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts"
Khuyết điểm: "Couldn't check in online and caused me to miss my flight. Then made me buy new tickets"
Khuyết điểm: "No sweets were served in any meals. Not even a chocolate candy."
Ưu: "I was impressed they gave us a full meal for only a 3.5 hr fought"
Khuyết điểm: "Crew was a little rude"
Ưu: "787 comfort /"
Khuyết điểm: "Limited movie selection/ outdated newspapers/ food quality"
Ưu: "Punctuality of Eithad Airways,cooperative staff and smooth process"
Khuyết điểm: "Checking of irrelevant documents"
Ưu: "Surprised that they have stopped giving the little toiletry packages"
Ưu: "A380 is a great plane to fly in, very roomy. Entertainment was good but could be improved by allowing access while plane is still on the ground. This is significant on these long haul flights as boarding commences about an hour before departure."
Khuyết điểm: "Boarding was confusing. The gate showed as "open" sometime before boarding actually commenced which was confusing. The seats have a very strange headrest thing you can't move which I found a bit annoying. Otherwise seat was good."
Ưu: "Smooth ride"
Khuyết điểm: "The food wasn't great specially the breakfast vegetarian option . The staff should be more friendly and the options have a long layover"
Ưu: "The staff were great and very nice and helpful. It was very quiet in business class and we enjoyed that as economy was really crowded. The business class lounge was nice but needs a quiet area where people who have long layovers (like us) can lay down and have a darkened room for a bit of rest."
Khuyết điểm: "The seat I was in was very hard and definitely needs more padding. My but was killing me during the flight but the cabin crew helped me by gin I got me 2blankets to fold up and sit on. The pillows are way too big and hard. I recommend paring them down the size they currently are. I was in seat 7-E. The business class bus was last to come so we waited for a long time to get to the plane. Most of economy was boarded before us. But not really a big problem as we did get on the plane with no problem."
Ưu: "Same as Above"
Khuyết điểm: "Same as Above"
Khuyết điểm: "The temperature in the plane was too high ie it was too hot and not enough drinks given out"
Ưu: "Entertainment and crew great. Enough food at proper times. Plane clean"
Khuyết điểm: "Wish they had earlier check in for a 777 flight."
Ưu: "Entertaiment is very good."
Khuyết điểm: "Cancelling my flight on both ways. Since they merge 2 flights in one,flight attendants are under staff to help and take care other passengers like me. Food have limited option who cannot eat spicy food."
Ưu: "Nice crew. I'm a frequent flyer and my journey from Abu Dhabi to Cairo, the crew was very nice . (a preference for my first trip of the day though ;)) Everything was very good, except for the screen: on both planes I used this day, it didn't work but it was exceptional in experience. Free champagne! :p"
Khuyết điểm: "Everything was very good except for the screen: On both planes that I used this day, it didn't work but it was exceptional in experience. The flight from Abu Dhabi to Cairo, no choice of food due to limited and badly anticipated quantities."
Khuyết điểm: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
Khuyết điểm: "The restrooms were not clean and stinky."
Ưu: "You know how it is. It's a long haul international flight and you're flying economy. NOTHING is ever good."
Khuyết điểm: "Seats are super narrow, wifi did not work, food was quite poor."
Ưu: "Meals are served promptly and on a regular basis. Selection of entertainment is good but needs updating."
Khuyết điểm: "Boarding was a chaos at the Abu Dhabi airport, they were just calling out for the Business Class and passengers who are disabled and those who are travelling with children to board first when everybody came to line up. Nobody from the ground staff even asked them to give way for those who are boarding first or announced what zone are they boarding next. Also, i used the mobile app to check in, i am definitely sure i chose an isle seat (you can see it on the seat map during online check in) but i was surprised to see that i got a window seat."
Khuyết điểm: "The carry-on size allowance is way too small and the staff was adamant and said pay $300 (Reason: the suitcase wheels wouldn't go inside the measuring crate) Ended up buying a backpack. I have used the same bag for traveling from india on etihad. Decided never to use etihad for travel."
Ưu: "nothing to like about. sorry i wont be taking etihad airways."
Khuyết điểm: "poorest customer service. my family members, friends and myself wont be taking etihad flight."
Khuyết điểm: "THIS FLIGHT WAS NEVER USED HE WAS REFUSED ENTRY INTO LEBANON AND WE CALLED IMMEDIATELY TO USE THE FLIGHT EARLY TO GO BACK TO USA AND THEY REFUSED TO CHANGE IT. WE ASK TO HAVE CREDIT ON A FUTURE FLIGHT AND WE WERE DENIED. WE FLY EMPLOYEES LL OVER THE WORLD WE WILL NOT USE YOUR AIRLINE AGAIN."
Ưu: "Crew was very helpful , boarding was late but arrived in time."
Khuyết điểm: "They only had vegeterian options for the most part even when the expectation is that they would have at least some meat choices. They ran out of the meat options quickly. The crew was very nice though and arranged for a chicken meal at the end"
Ưu: "Nice staff at luggage check-in and the flight. Good experience for first time international flier."
Khuyết điểm: "Layover was a little long."
Khuyết điểm: "Food was not good and too salty. And the saltiness made everyone thirsty and we were only offered one small cup of water at a time.Flight attendants were not friendly and didn't want to be bothered."
Ưu: "Excellent customer service and clean planes."
Khuyết điểm: "No live TV , food choices are very limited"
Ưu: "The entertainment was amazing... Updated movies and all."
Khuyết điểm: "The food was not Even 2 star... It was so bad tasting... Portions were for toddlers not for grow adults... And my stomachache won't go away since I ate on the flight from Abu Dhabi to NYC..."
Ưu: "clean toilets"
Khuyết điểm: "breakfast food was more oriented toward near east taste than western tastes. Very bumpy ride,the pilots should have tried to go around turbulence or reduce speed,etc."
Ưu: "Leg room"
Khuyết điểm: "Boarding was chaotic Crew wss average in service"
Ưu: "In flight crew was helpful and considerate about carrying a infant with me"
Khuyết điểm: "Boarding at New Delhi was pathetic, crew asked me to go to online check in counter and it was slower than the other counters."
Ưu: "The price"
Khuyết điểm: "Everyone kept saying, sorry for the delay, sorry for this,etc."
Ưu: "Bad services over all"
Khuyết điểm: "Lemo services"
Ưu: "I was more than pleasantly surprised by the level of service, comfort and food on this flight. I typically dread these long haul flights, but this was actually a pleasant experience. The fold flat seats are comfortable and roomy, the food and meal service, when you want it is convenient if you wish to dine on your schedule, not the airlines and the general high level and friendly service was much appreciated. The "lounge" space they have between the first and business class cabins is fantastic; its a small bar like area where you can get out of your seat and chat with other passengers, watch news, read or whatever, and not be confined to your seat. Overall a great experience, Arrived having slept, eat and drank well."
Khuyết điểm: "This is the last time to travel with etihad , very bad staff and not coorporated at all except for ( business and first class) Accordinh to my 2 experience with them they did not componsate me for the flight was missing because of their delay and the other one because checked in desc dont accept my bag even if i checked in and i have the boarding and they did this just to buy new ticket for 300 euros ? For nothing and waist time I gave them 0 out of 10"
Khuyết điểm: "Everything"
Ưu: "Evrey thing"
Khuyết điểm: "No thing"
Ưu: "In air service"
Khuyết điểm: "leg room and boarding delays"