Delays in boarding and takoff
It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
More healthy food options.
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
Best airline ever for economy
Ưu: "Just ok"
Khuyết điểm: "The crew and the service"
Ưu: "The crew was really nice. The plane was clean and comfortable."
Ưu: "Crew will try there best to help you in anyway"
Khuyết điểm: "Missed my connection so lost bags . Took 2 days for them to get to me."
Khuyết điểm: "Nothing comment."
Khuyết điểm: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Khuyết điểm: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Khuyết điểm: "Softer seats and more movies"
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "Nothing beats Singapore SQ!"
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "The seats were comfortable and the staff was very attendant!"
Khuyết điểm: "No complaints"
Khuyết điểm: "Non"
Ưu: "Great service and very very comfy"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Khuyết điểm: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Ưu: "Staying in a hotel for 24 hours."
Khuyết điểm: "Not actually making it to Japan."
Ưu: "Service is always excellent"
Khuyết điểm: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Ưu: "The crew on this flight we amazing had a great flight Thank You"
Ưu: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Khuyết điểm: "All good"
Ưu: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "The service crew served us well. They are friendly and helpful"
Khuyết điểm: "Too many Indian movies"
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Service is very good."
Khuyết điểm: "Too warm/hot inside the cabin throughout the flight."
Ưu: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Khuyết điểm: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ưu: "Staff were awesome. given that my wife and son both had food poisoning."
Khuyết điểm: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Ưu: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Khuyết điểm: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Ưu: "Everything else was good"
Khuyết điểm: "Old aircraft with tired looking seats."
Ưu: "Customer service and food couldn't be better."
Ưu: "everything, excellent job"
Ưu: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Khuyết điểm: "Flight was over too quickly."
Ưu: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Khuyết điểm: "None"
Khuyết điểm: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Ưu: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Khuyết điểm: "None."
Ưu: "Airline was great"
Khuyết điểm: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Ưu: "Service was outstanding. The staff was attentive and helpful from start to finish."
Khuyết điểm: "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.
Ưu: "Not much."
Khuyết điểm: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Khuyết điểm: "All good"
Khuyết điểm: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Khuyết điểm: "Priority boarding for parents with kids."
Ưu: "we lost our bags"
Khuyết điểm: "we lost our bags"
Khuyết điểm: "To avoid travelling by indigo would be better"
Ưu: "Always ahead of scheduled arrival in my last few flights. Love it"
Khuyết điểm: "Nothing I didn't like"
Ưu: "Punctuality, and professional service."
Khuyết điểm: "All good."
Ưu: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Khuyết điểm: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."
Khuyết điểm: "cost of the seats can be reduced or it can be free"
Ưu: "We arrived"
Khuyết điểm: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Khuyết điểm: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Ưu: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Ưu: "Neat clean well organised and systematic"
Khuyết điểm: "Cabin announcements volume can be lowered. It’s too loud"
Khuyết điểm: "Waited close to an hour for collecting baggage at the terminal"
Khuyết điểm: "Could have been on time"
Khuyết điểm: "Legspace for passengers"
Khuyết điểm: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Ưu: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Khuyết điểm: "Service facility is very good. I like IndiGo crew members & their behaviour."
Ưu: "Very good cabin crew"
Ưu: "Efficient check-in and boarding."
Khuyết điểm: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Ưu: "Indigo flight time to time சூப்பரா இருக்கு"
Khuyết điểm: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Ưu: "Air hostess service and flight timings"
Khuyết điểm: "Very uncomfortable seats. Small and hard"
Ưu: "Friendly and helpful flight attendants"
Khuyết điểm: "My seat cushion was flattened but otherwise a nice flight!"
Khuyết điểm: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."
Ưu: "Other devices as usual ok."
Khuyết điểm: "No availability of merchandise items."
Khuyết điểm: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Ưu: "The airline was just fine."
Khuyết điểm: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Ưu: "Good crew, comfort & food."
Ưu: "Almost 4 hour delay. Poor service considering the long delay."
Khuyết điểm: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Ưu: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Khuyết điểm: "Heat"
Khuyết điểm: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Khuyết điểm: "the wait in the hall at the gate in Jaipur was not very comfortable"
Ưu: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Ưu: "Overall experience"
Khuyết điểm: "Over expensive food"
Ưu: "Worst airline"
Khuyết điểm: "Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned"
Khuyết điểm: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Khuyết điểm: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."
Khuyết điểm: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"