I enjoyed my flight experience with the crew, food and entertainment. Unfortunately I sat beside an obnoxious passenger and should have asked to be moved.
Everything was perfectly fine! The crew members are all polite and generous! The service was first-class! Turkish Airlines is the best of the world!
Boarding was long and drawn out multiple security checks long lines no priority for business class. Seats were hard and food was mediocre at best. Remote controller was not working and attendant suggested that I deal with it instead of moving me to one of several seats empty in the cabin. Attendants barely spoke English as well which is not acceptable for international flights. Will stick to Qatar Airways from now on.
Ưu: "Wide airplanes, good crew members."
Khuyết điểm: "Food is OK, but now Turkish airlines is missing vine they served in the past."
Khuyết điểm: "Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese."
Khuyết điểm: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Ưu: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Khuyết điểm: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
Ưu: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Khuyết điểm: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Khuyết điểm: "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
Ưu: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
Ưu: "Good Food. Polite treatment of Customers. Good Luggage allowance."
Ưu: "The bathroom was clean in the beginning of the flight. Speak some English ."
Khuyết điểm: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."
Khuyết điểm: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
Khuyết điểm: "Nothing"
Khuyết điểm: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Ưu: "Crew was very good."
Khuyết điểm: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "Very limited selection of movies."
Ưu: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Khuyết điểm: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Ưu: "Crew was friendly and helpful. Would choose Turkish Air again."
Khuyết điểm: "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."
Ưu: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Khuyết điểm: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Ưu: "The water"
Khuyết điểm: "There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again."
Ưu: "Crew, food, beverages, and entertainment were very good."
Khuyết điểm: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
Khuyết điểm: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Ưu: "This flight was perfect, good food and excellent crew."
Khuyết điểm: "My luggage did not arrive with me from Istanbul but they put on the next available flight, so big deal"
Khuyết điểm: "Everything was pretty good."
Ưu: "The staff and crew were very helpful and provided excellent service throughout the experience. The food makes one rethink all the bad stereotypes of airlines food and one does. It go hungry."
Ưu: "Food was good. Entertainment was great."
Khuyết điểm: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
Ưu: "Good smooth flight, decent food, good movie selection."
Khuyết điểm: "The delay, the service, the fact that my bag was only delivered to me two days after I landed, and after receiving the bag I discovered that it had been opened and things were missing."
Ưu: "Service on board was terrible..."
Ưu: "Good service, thanks"
Khuyết điểm: "because of time zone change, Turkish take off was not updated with landing. Was lest time between flights"
Khuyết điểm: "Terrible connections. Long delays. Truly awful"
Khuyết điểm: "Terms and conditions of trkish air line of changing date of booking is essentially high and doubled if you are forced to do it twice...the trip cost me more than first class"
Ưu: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Ưu: "excellent food, service"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Very comfortable. The best flight i ever had."
Khuyết điểm: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Ưu: "My seat was comfortable, the food and drink were good. In flight entertainment options were plentiful and satisfactory."
Khuyết điểm: "Boarding started on time, but took far longer than necessary. Plane took off an hour after schedule which caused us to have to sprint through the Istanbul airport to meet our connector. And once we arrived in final destination, our baggage never made it onto the connecting flight.."
Khuyết điểm: "Wine program for international business class was sub-par"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Khuyết điểm: "The screen of the entertainment programme is too busy to find things"
Ưu: "The flight attendants are very attentive. Enjoyed seeing them using team work. Keeping the passengers in line during landing."
Khuyết điểm: "The incoordination at the BGW airport. Flight attendants should be more fluent in other languages."
Ưu: "Very spacious, lots of room, on time. A nice experience overall."
Khuyết điểm: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Ưu: "Amazing crew. So friendly and helpful. Amazing food that I actually enjoyed. Great selection of movies, including new released and old classics. They also have this cool feature where you can watch your plane flying and landing with outside cameras."
Khuyết điểm: "The bathroom wasn't maintained at all throughout the flight. Which usually isn't a big deal but on a 10+ hour flight they can get pretty nasty."
Ưu: "great food, great wine, great service"
Khuyết điểm: "Most of the movies are missing english subtitles. That makes them almost impossible to watch for whom English is not their native language"
Ưu: "Friendly Staff Good Food On Time"
Ưu: "There was nothing enjoyable about this flight. I am re-thinking if I ever want to take another Turkish Airlines flight again. I gave them rave reviews on the flight from Chicago to Istanbul, could this possibly be the same airline?"
Khuyết điểm: "Boarding process was chaotic and crowded. They should not be pushing a full plane load (777) through a tiny boarding area. By the time I got on the plane, all the overheads were full or overflowing. People were not being told to put one carry-on under the seat in front of them. The seats were the closest together I have experienced in a long time, probably since I flew Ryan Air. The spacing was totally inadequate for a flight that took 10.5 hours of flight time. We got stuck in a section with young children, and the inattention/poor behavior of the parents was ignored by the flight crew. Honestly, this was the WORST flight I have ever been on in my life and I have flown hundreds of thousands of miles over the past 40 years."
Ưu: "See above"
Khuyết điểm: "See above"
Khuyết điểm: "The flight left very early, without prior warning, so that I almost missed it, despite arriving at the gate at the designated boarding time! The breakfast was also barely edible, which was a surprise as the other times I have flown Turkish the food has been delicious."