felt they really care of their passenger. Awesome flying with KAL !
Accommodating flight attendants. Good knee space. Good food.
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "The crew was on it when it came to responding to the call button."
Ưu: "Cleanliness and more leg room"
Khuyết điểm: "Serve the coffee/tea with the breakfast/meal not after."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Khuyết điểm: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "The touch screens were terrible"
Ưu: "Lots of leg room, great meal, and excellent flight attendant service."
Khuyết điểm: "Nothing to dislike."
Khuyết điểm: "Everything great but delayed waiting on another flight."
Ưu: "the movie selection"
Khuyết điểm: "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "The crew and flight was awesome, would definitely fly with Korean air again."
Khuyết điểm: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Khuyết điểm: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Ưu: "The blankets are nice and soft. Crew is really friendly and accommodating."
Khuyết điểm: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Ưu: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
Khuyết điểm: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Khuyết điểm: "Nothing! I wish I won't see things not to like in my future flights with them."
Khuyết điểm: "food bad, poor selection"
Ưu: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Khuyết điểm: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
Ưu: "Korean Air eventually returned my money"
Khuyết điểm: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Ưu: "Service, food, entertainment"
Khuyết điểm: "Can't choose my own seats"
Ưu: "I liked everything!"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Good service. All attendants and crews were nice and friendly."
Khuyết điểm: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ưu: "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
Ưu: "Great service and decent food, clean new plane!"
Ưu: "The flight got us there and back as planned."
Khuyết điểm: "too little leg room."
Ưu: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Khuyết điểm: "I had to wake up so person behind me could eat."
Ưu: "I am very impressed with this airline since stumbling upon it by chance last year during our first trip to the Philippines. We were greeted with a bottle of water, slippers and toothbrush w toothpaste, a blanket, earphones on our seat. The food is excellent and they feed you often. What was most impressive is the level of service provided by all Korean air staff. The stewardesses take great care of the passengers, always smiling and looking sharp in their uniform even though it's 3am and they have also been up the same time as you have!"
Ưu: "I liked their positive & happy attitudes as well as their work ethic."
Khuyết điểm: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Ưu: "Nice friendly staff"
Ưu: "The seats is clean . Crew ware nice to me."
Khuyết điểm: "Nothing."
Ưu: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Khuyết điểm: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "Window seats in business class have direct isle access without having to disturb your neighbor."
Khuyết điểm: "We are delayed for 2 hours"
Khuyết điểm: "nothing"
Ưu: "Food was great! Staff was courteous. Flight was on time:)"
Ưu: "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
Khuyết điểm: "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
These planes need an refresh Seats uncomfortable Don’t like 2/3/2 in business feels uncomfortable
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Ưu: "We were in business class, and everything was just awesome, considering there were only 4 passengers in the cabin. So it was quiet and private."
Khuyết điểm: "It’s BYOE. Zero entertainment amenities. (They do offer you IPAD). No slippers or eye shades.... its a four flight to Guam."
Ưu: "Food & drinks"
Khuyết điểm: "more sauce in food selection."
Khuyết điểm: "food, comfort"
Khuyết điểm: "Let’s passenger choice the seats with time"
Ưu: "The plane and crew were excellent."
Khuyết điểm: "The food was very bad, not taste. Departure was over one hour late."
Ưu: "Amazing crew excellent service as always"
Khuyết điểm: "IFE was down for the entire flight"
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "Knowing that we might have a tight connection (prior to the plan being delayed another hour and missing our flight) the check in desk moved our seats to the front to give us optimal time to make our tight connection."
Khuyết điểm: "Our first flight was delayed by 2.5 hours which caused us to miss our connection. Once arriving in Manila we were given the next flight to make it to our destination. While I appreciated this, the first location was not able to do anything for us and left us with some uncertainty."
Ưu: "They are all polite!"
Khuyết điểm: "Need to improve food selection."
Ưu: "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
Khuyết điểm: "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
Khuyết điểm: "Ran out of chicken for the paid meal. Fish was terrible."
Ưu: "i like d plane used. its 330 wd new biz class lie flat seats."
Khuyết điểm: "delayed"
Ưu: "The crew was fabulous!"
Khuyết điểm: "My bag is lost- still lost - third day in Bangkok!"
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Ưu: "Great crew, good food"
Khuyết điểm: "No entertainment either flight or snacks to purchase."
Ưu: "No delays.....yay!!!!!"
Khuyết điểm: "Food needs improvement...no fruits. Though the flight was somewhat full, I got good seating, BUT my friend who was also traveling with her husband got a seat one over from the middle exit. Her husband is over 6' tall. The attendant would NOT allow him to move by the window where there was LOTS of leg room because that seat cost more. No one sat there the entire flight. Ridiculous to not allow a small change."
Ưu: "Wasnt bothered as compared to previous flights."
Khuyết điểm: "One hour delay in boarding and taking off and NO explanation from any airline personnel."
Ưu: "The staff was very helpful especially because I flew with my 5 month old son. They were very nice. The seat had enough space."
Khuyết điểm: "The food was ok but could do better."
Ưu: "Luckily we were not on the plane when they announced the 45 minute delay"
Khuyết điểm: "Lately I have been hearing the flight delays, but dang everyday??? Flight was delayed and announcement wasn’t made until the departure time."
Khuyết điểm: "">XSS"
Ưu: "Not too much."
Khuyết điểm: "Did not get the seat I requested. Food took a long time to be served and food was cold as well."
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Ưu: "Help because the delay caused us to miss our next flight"
Khuyết điểm: "Delay, crew didn’t prioritize us getting off the plane when they knew our situation of missing our flight. We didnt get food choice because they ran out when they got to us."
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "On Time. Courteous crew, great service"
Khuyết điểm: "Comfortable seats, good food, decent wines, inexpensive tickets"
Ưu: "‘‘Twas great experience , FAs are always with good smiles while serving . Thanks."
Ưu: "the plane landed with out feeling it"
Khuyết điểm: "great flight."
Khuyết điểm: "By the time the food got to us (and we weren't in the wayyyy back) all that was left was fish! Needless to say, I didn't eat much :("
Ưu: "Efficient airline, on time, easy enough check-in and airport processing"
Khuyết điểm: "Barebones, no Wi-Fi on plane and no entertainment of any type"
Khuyết điểm: "The stewardess as usual they are not friendly as they should be with the passenger, I have been flying with philippines airlines often time hoping the crew will be super smily and friendly, they are cold as ice !"
Ưu: "Flight from SFO to Manila was fine. On time without delay. Once we landed in Manila, our connecting flight was delayed. We were stuck at Manila international airport and not allowed to leave after coming through immigration! 8 hours in a terrible airport with no proper restaurant or bar! Only snack and coffee shops. Would have been nice to know ahead of time so that we could have at least gone into town."
Khuyết điểm: "8 hour delay Being stuck at airport unable to leave Lack of a sit down restaurant or bar"
Khuyết điểm: "First flight delayed, which caused us to miss connecting flight. Second rescheduled flight was delayed, extending travel time by over 8 hours. Never again."
Ưu: "The in flight service is great with Philippine Air as you are given a meal for the four hour flight."
Khuyết điểm: "The terminal for Philippine Air in Manila is probably one of the worst transit terminals I have been to...it is over crowded and in need of an expansion. There are also no places to eat a quality meal if you have descent layover. The food at all the kisoks were not well cooked and the sanitation is easily a D. Also, there is an expected delay of 30 min to an hour with every flight. So don't have any connecting flights with tight transit times."
Ưu: "Great staff, pleasant cabin temperature and seats, lovely staff, and super quick boarding/unboarding."
Ưu: "the food was good; fish with shite sauce."
Khuyết điểm: "the hard seat and the shorter leg room."
Ưu: "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Ưu: "most all the touchdowns are seamless no bouncy on the tarmac. the only thing a bit un nerving is the wind blowing on landing and the rear of the plane swings from side to side"
Khuyết điểm: "sometimes only sometimes, the tea is steeped in a coffee pot ug ug ug change the pot dedicate a pot for tea, perhaps a different color."
Ưu: "Good standard service."
Ưu: "Food, gift pack, in-flight wi-fi based entertainment."
Khuyết điểm: "Seating a little bit cramped in coach."
Khuyết điểm: "No in flight entertainment and no blanket. No information re delayed flight or planning to make connecting flight to LAX, such as seating near front of plane, etc. Poor service, unprofessional."
Khuyết điểm: "They don't have enough selection of meal."
Khuyết điểm: "Original flight was cancelled for 'operational reasons' - was put on next day flight instead. Repeatedly called Philippine Airlines customer service to ask about them providing overnight hotel accommodation given the new flight time, but was either told to call back later, that they had entered the wrong date for the request for hotel accommodation - in the end received no reply at all!! Worst airline customer service experience ever!"
Ưu: "Crew was friendly and professional, though I wish they were given more information on boarding time due to the late arrival of the plane. The flight was half empty, so there was plenty of room to stretch out."
Khuyết điểm: "The food was abysmal. I chose the beef option — a small lump of "beef" that was overcooked and under sauced, accompanied by a sad pied of steamed broccoli and a disproportionately large portion of white rice. The quinoa salad was passable, but the "peach cobbler" dessert course was a flavorless mass of gelatinous goo."
Ưu: "The aircraft was new and clean. This is the only direct flight to Manila. The seats have very good leg room and good recline angle."
Khuyết điểm: "They are always late. This is very fustrating. Many people missed connecting flights. The drink service is poor and infrequent."