Friendly staff. Could improve on the leg room.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
Food was not as good as it used to be during the Pre-Covid years. Fruits were not served with Lunch or Dinner.
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "What can I Say. It's Singapore Airlines"
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Ưu: "The crew Were exceptional ."
Khuyết điểm: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Khuyết điểm: "Reservation online"
Ưu: "The crews on board were amazing!"
Khuyết điểm: "The service from the ground staffs are not as good a the crews onboard."
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Ưu: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Khuyết điểm: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Ưu: "The attentiveness of the flight attendants and the new plane."
Ưu: "Everything was good"
Khuyết điểm: "No complaints"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Khuyết điểm: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "Crew members were very friendly n helpful."
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Khuyết điểm: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Ưu: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Khuyết điểm: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "the flight schedule are very good"
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Ưu: "I paid for an economy class ticket but got first class service."
Khuyết điểm: "Nothing"
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "Overall service, good leg space."
Khuyết điểm: "We were seated in the same section with four babies."
Ưu: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ưu: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ưu: "Fast boarding"
Khuyết điểm: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Ưu: "For as long 14 hour journey they sure make it comfortable."
Ưu: "Staff on board were lovely."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Ưu: "In-flight Entertainment. Orderly & on-time boarding."
Khuyết điểm: "Food selection was limited given we were traveling Economy class."
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Khuyết điểm: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Khuyết điểm: "Cabin too hot"
Ưu: "I like your new entertainment devices and big screen"
Khuyết điểm: "the number of movies is a little bit less. the category of videos is not clear."
Awesome! Excellent customer service. I would recommend Qatar Airways over other airlines :)
They didn’t announce priority boarding at all. Needed to walk up and check at gate
Very old plane (15 years old).. And they lost my luggage!
Good food,helpful staffs .
Ưu: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Ưu: "Crew did a great job keeping the long 11hour flight manageable!"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Khuyết điểm: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Ưu: "The crew was very friendly and helpful"
Khuyết điểm: "Longer wifi time and faster connection"
Ưu: "The entertainment was good."
Khuyết điểm: "The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app."
Ưu: "Houston check in counters need to be added."
Khuyết điểm: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Ưu: "The crew were very friendly"
Khuyết điểm: "I was made to gate check my hand luggage."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Khuyết điểm: "not so much."
Ưu: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Khuyết điểm: "Cleanliness of cabin. Aminity kit is outrageous."
Ưu: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Khuyết điểm: "Nothing"
Ưu: "Attention to detail. Very professional."
Ưu: "In time me ,food ,clean"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Khuyết điểm: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Plane was excellent"
Khuyết điểm: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Khuyết điểm: "Everything"
Ưu: "Terry was wonderful"
Khuyết điểm: "N/A"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Ưu: "All around a great experience."
Khuyết điểm: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."
Ưu: "Short flight, seat pitch OK and food adequate. Good crew."
Khuyết điểm: "Bus boarding always chaotic"
Ưu: "Dallas to Doha wheel chair service and boarding was good."
Khuyết điểm: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Khuyết điểm: "There were no food choice when the cabin crew reach my seat all run out"
Ưu: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Khuyết điểm: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Ưu: "Personal courteous service"
Khuyết điểm: "Quality of food"
Ưu: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Khuyết điểm: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Ưu: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Khuyết điểm: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Ưu: "its a five stars trip in its services"
Khuyết điểm: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "The flight crew was great. They were very kind."
Khuyết điểm: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Khuyết điểm: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Khuyết điểm: "Entertainment. Not all films have subtitle"
Khuyết điểm: "price and comfort"
Ưu: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Khuyết điểm: "Nothing to report."
Ưu: "The food"
Khuyết điểm: "My seat did not incline"
Ưu: "Friendly used easy to use"
Khuyết điểm: "Non"
Love the friendly staff who went out of their way to assist.
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
Business with Malaysia was an absolute pleasure.
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "Dinner was only one piece of pizza That’s it"
Khuyết điểm: "Food need to be improved"
Khuyết điểm: "My entertainment system was not working, so was my seatmate's."
Khuyết điểm: "the food could have been nicer"
Ưu: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Khuyết điểm: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Khuyết điểm: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Ưu: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Khuyết điểm: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"
Khuyết điểm: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
Khuyết điểm: "Everything"
Ưu: "Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill"
Khuyết điểm: "Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS"
Khuyết điểm: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
Ưu: "Crew is ok, accommodating, entertainment system ok, food ok."
Khuyết điểm: "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
Ưu: "Friendly staff"
Khuyết điểm: "Security check at gate without priority Bagage Delivery business class"
Ưu: "Crew and food was amazing"
Khuyết điểm: "Landing could be more softer"
Khuyết điểm: "The air con totally not cold!"
Ưu: "Excellent crew. Good food. Comfortable seats even in coach."
Ưu: "Nothing special"
Khuyết điểm: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
Khuyết điểm: "Food Seats cramped"
Ưu: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Khuyết điểm: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Khuyết điểm: "Ok flight but so cold on board"
Ưu: "food was good and overall good economy class flight"
Khuyết điểm: "distance between rows seems shorter than other airlines such as Emirates"
Ưu: "comfort and entertainment"
Khuyết điểm: "Crew"
Ưu: "Crew was accommodating enough to provide for us during this cancelled flight."
Khuyết điểm: "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."
Ưu: "The flights were on time :)."
Khuyết điểm: "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
Khuyết điểm: "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Ưu: "On time departure, clean aircraft, generally friendly staff/crew."
Khuyết điểm: "Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed."
Khuyết điểm: "The flight was delayed 1.5hours"
Ưu: "Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb"
Khuyết điểm: "Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers."
Ưu: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Khuyết điểm: "Flight was 3 hours late!"
Ưu: "Free beer and wine. Good inflight entertainment. Food ok."
Khuyết điểm: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Ưu: "The cabin crew was welcoming. The flight itself was smooth and on time."
Khuyết điểm: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Ưu: "Massage chair, very relaxing for long hour journey"
Ưu: "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
Khuyết điểm: "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
Khuyết điểm: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Ưu: "On time departure system works"
Khuyết điểm: "I never got to take the flight. Tried to cancel multiple times with VAYAMA prior to 31 March, but they never responded."
Ưu: "Routing convenience if you are heading to Kuala Lumpur."
Khuyết điểm: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Ưu: "Clean and entertainment good!"
Khuyết điểm: "Food is mediocre, even for airplane food."
Ưu: "Service is excellent"
Khuyết điểm: "None"
Ưu: "The food was nice."
Khuyết điểm: "Nothing special on this flight. Entertainment system didn't actually work at the beginning for everyone on board and had to be rebooted. you would think everything would be thoroughly checked prior to a flight. It started to work about an hour later into the flight."
Khuyết điểm: "Lost baggage on direct flight"
Khuyết điểm: "freezing and small blankets"
Ưu: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."
Khuyết điểm: "The airline lost our backpack raincover and did nothing to help find place a claim"