There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
Ưu: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Khuyết điểm: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Khuyết điểm: "More food variety"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Flexible seating due to only very few passengers. On time departure and arrival"
Ưu: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Khuyết điểm: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Ưu: "Food, service"
Khuyết điểm: "The space"
Ưu: "Amazing staff and service!"
Khuyết điểm: "None!"
Khuyết điểm: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Ưu: "Amazing crew, great seating area and tasty menu."
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Movies selection is great. Seating space is comfortable."
Khuyết điểm: "Boarding process could’ve been smoother"
Khuyết điểm: "Nothing comment."
Ưu: "The crew were excellent"
Khuyết điểm: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Ưu: "Seats with entertainment"
Khuyết điểm: "Reservation online"
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "Seating was spacious, crew was attentive. Boarding was efficient."
Khuyết điểm: "The food choice was not pleasing to me."
Ưu: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Ưu: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Khuyết điểm: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Khuyết điểm: "Cabin little bit cold"
Ưu: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Khuyết điểm: "Absolutely no complaints"
Ưu: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Khuyết điểm: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Ưu: "Staff was polite and accommodating"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "business seats were excellent"
Khuyết điểm: "all was good"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Khuyết điểm: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "Made Econ class feel like biz :)"
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Khuyết điểm: "Wifi cost 12 bucks and hour."
Ưu: "Clean ,on time"
Khuyết điểm: "The movies were not updated"
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Khuyết điểm: "The movies choices in the in-flight entertainment were wanting."
Ưu: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Ưu: "Service was outstanding. The staff was attentive and helpful from start to finish."
Khuyết điểm: "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Ưu: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Khuyết điểm: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Ưu: "The crew was amazing!!"
Khuyết điểm: "I was not happy with the meal. The taste and appearance are not satisfactory"
Ưu: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Khuyết điểm: "Everything was perfect"
Ưu: "Cleaner and better service by flight attendant than other US flight company."
Khuyết điểm: "Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more."
Khuyết điểm: "No comment"
Khuyết điểm: "Food and movie selection"
Ưu: "Crew was very well trained and managed the flight excellent"
Khuyết điểm: "Better communication on gates via text or communication via the apps"
Khuyết điểm: "Should improve food."
Ưu: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Khuyết điểm: "Better food options. There was reduced options due to strike, but the food quality was not good."
Ưu: "The crew are efficient and helpful. The food is good too."
Khuyết điểm: "Hope they have anime movie in the choice"
Ưu: "Great crew and nice comfortable seats"
Khuyết điểm: "Food"
Khuyết điểm: "wifi didn't work at all need refund"
Ưu: "Seat is very comfortable..."
Ưu: "On time flight times"
Khuyết điểm: "Have better movie selection."
Ưu: "Great entertainment, pretty good food."
Khuyết điểm: "Service was okay but nothing special."
Khuyết điểm: "More leg room"
Ưu: "It was a quick flight to my home country!"
Khuyết điểm: "2 restroom out of order flight bound tpe."
Ưu: "I travelled on Eva a few times a year, was used to and liked Eva."
Khuyết điểm: "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "Orderly way of boarding, restroom is clean & tidy, good legroom between seats, smooth landing"
Khuyết điểm: "During Taipei to Manila flight, the attendant promised to bring a blanket I requested but never came back."
Ưu: "Very comfortable flight, crew were very professional, food was delicious!"
Khuyết điểm: "Wish I had known the headphone jack needed and adapter from mono to stereo to use own headphones, but the headphones provided were adequate."
Ưu: "metal silverware is great, reduces plastic waste."
Khuyết điểm: "plastic cups, they're not biodegradable. Better to use paper cups."
Ưu: "good as expected"
Khuyết điểm: "everything good"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
Ưu: "Seats were comfortable, nice blanket and crew members"
Khuyết điểm: "The unnecessary checking for boarding pass at the entrance of the plane after just being check at the gate"
Ưu: "Crew r very helpful and accomodating"
Ưu: "The food was good, and the bathroom was stocked well."
Khuyết điểm: "The crew were pretty rude."
Ưu: "Flying economy across the Pacific on Eva isn't exceptional, but given the ticket price, it is."
Khuyết điểm: "The food is acceptable but not exceptional. I appreciated the free wine."
Ưu: "The service were so nice the food were amazing. The rides were relaxing and I felt safe and comfortable the whole ride home."
Ưu: "The actual flight experience was great."
Khuyết điểm: "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
Ưu: "Excellent premium economy experience. Very good food and service."
Khuyết điểm: "Can’t think of anything..."
Ưu: "I liked nothing"
Khuyết điểm: "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."
Ưu: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
Khuyết điểm: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
Ưu: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Khuyết điểm: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Ưu: "everything was on schedule, the crew/staff are very accommodating."
Khuyết điểm: "not enough food choices and no entertainment system on each seats."
Ưu: "Usually high quality service and entertainment. Food also good."
Khuyết điểm: "We boarded 20-30 minutes late even though the plane was there. Not sure what they were doing. Then we sat on the runway for a solid 30-49 minutes. Apparently, this is standard coming out of Manila."
Ưu: "I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty"
Khuyết điểm: "For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light."
Khuyết điểm: "movies are limited. Inbound and outbound flights have the same selections. So too little choices"
Ưu: "The service was excellent and the food was delicious."
Khuyết điểm: "Not a very good selection of movies."
Khuyết điểm: "Food was bad, crew was rude and very unattentive. Over all it's a very bad experience."
Ưu: "food is ok. entertaiment need up grade."
Ưu: "This was my first time flying out of the USA and was amazed at how polite the crew was will fly with eva again"
Khuyết điểm: "Can't put anything here was a amazing flight"
Ưu: "For a close to full flight the boarding procedure was quick and efficient. We were able to leave early and get to our destination an hour early. The in flight entertainment was not the widest selection but still had a wonderful selection of movies"
Khuyết điểm: "For such a long flight the seats are very uncomfortable. The flight cabin doesn't seem to have a flow which is depressing cause they are a big part of the experience"
Ưu: "The plane was nice, seats comfortable, flight staff was super nice, ride was very smooth, like all previous Eva air flights."
Khuyết điểm: "Nothing. Everything was great as usual :)"
Ưu: "Wonderful service, comfortable seating (compared to American airline seats) and attentive and polite crew!"
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "Everything except flight attendants walking too fast in the cabin"
Khuyết điểm: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Ưu: "The Crew was good but I think that they are not allowed to give any drinks, food or water or wine They need to improve their services"
Khuyết điểm: "Food and drinks were not good at all and not enough They need to improve that"
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
Food was not good and entertainment was also not updated The cleanliness was good and service was good
Poor boarding services, especially for business class. Long time at the bus to the airplane.
Food should be supplied as per request. One meal option they are giving as per passenger request either vegetarian or non vegetarian. When real vegetarian people get to choose by that time all vegetarian meals are finished. Entertainment telugu movie collection is very poor. When 90% passengers are Telugu speaking there are only 2 Telugu movies whereas other language selection is more. Movies number should be based on passenger destinations
Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
Ưu: "The crew was the best!"
Khuyết điểm: "I wish food would improve in general on planes"
Ưu: "attentive crews, clean toilets"
Khuyết điểm: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Khuyết điểm: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Ưu: "Good service from the crew and good food."
Khuyết điểm: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Khuyết điểm: "Cleaning of bathrooms"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Khuyết điểm: "Improve quality of service and cleanliness."
Ưu: "Everything is perfect"
Ưu: "seats were awesome, so as the food and the occasional snacks were delightful"
Khuyết điểm: "My entertainment screen wasn't working, but since I got a window seat I didn't complain. Long time for a 12 h flight without video or something to occupy myself, but at least the USB port was working..."
Ưu: "amazing except for the entertainment system"
Khuyết điểm: "Better entertainment system , 6 hours flight is tough without it"
Ưu: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Khuyết điểm: "Everything was good."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Very comfortable flight and helpful crew"
Ưu: "The food and flight staff were good"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Food service was good"
Khuyết điểm: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Ưu: "Good service, clean aircraft, friendly crew"
Khuyết điểm: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Ưu: "It's was good"
Khuyết điểm: "The plane from Qatar to Nairobi new modern plane needed"
Khuyết điểm: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."
Ưu: "The Qatar Airways price."
Ưu: "The in flight service was great.. Crew was excellent."
Ưu: "Good legroom, friendly crew."
Ưu: "Staff were professional, food was good and seats were comfortable."
Ưu: "Clean. Friendly staff. Good food. Good entertainment."
Khuyết điểm: "Small cramped seats."
Ưu: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Khuyết điểm: "Lack of movies"
Ưu: "Great food, and excellent choice of in-flight entertainment."
Khuyết điểm: "Nothing!"
Khuyết điểm: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Khuyết điểm: "Not being on time from Doha to chicago, it was an hour late departure."
Ưu: "Crew Service"
Khuyết điểm: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Khuyết điểm: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Ưu: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Khuyết điểm: "No complaints whatsoever."
Ưu: "The quality of service, food, plane and attention was superb."
Ưu: "Same as stated for the flight BKK-DOH"
Khuyết điểm: "I was quite happy with the facilities and service ."
Air hostess service is good ! Food quality need to be better !
The entertainment selection was great, boarding process was smooth. However, the staff were so rude, my tray table was broken so had drinks split on me. I had a child coughing on me and kicking me in her sleep. The person in front of me put his seat down so far that my knees were against the seat (I’m only 5’9). The person behind me used her tray table to sleep so I couldn’t put my seat back. She woke up for breakfast, by which point I wanted sleep so I put my seat back and she complained about it so I had to put the seat upright again!
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name"
Khuyết điểm: "You are a wonderful service"
Ưu: "Great crew. More room for seat would be better"
Khuyết điểm: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
Ưu: "All good."
Khuyết điểm: "Actually, pretty all right, so no recommendations."
Khuyết điểm: "Flying on time"
Ưu: "First time we flew on business on international (we upgraded)."
Khuyết điểm: "N/A"
Khuyết điểm: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
Ưu: "I like the dealing of staff members"
Khuyết điểm: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
Ưu: "The ICE entertainment"
Khuyết điểm: "Nothing"
Ưu: "Very comfortable flight"
Ưu: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Khuyết điểm: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Ưu: "Smooth flight"
Khuyết điểm: "The food"
Khuyết điểm: "Waited at the wrong gate, missed the connecting flight and Had to spend $612.00 to get on another flight . What If I could not afford the ticket ?"
Ưu: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Khuyết điểm: "Cannot think of anything I dint like"
Khuyết điểm: "Over charged for bags paid $326.00 for one extra bag I call Airline in Dubai they said you have been over charged"
Ưu: "Arguably the best service I've ever had on a flight"
Khuyết điểm: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Ưu: "friendly crew"
Khuyết điểm: "due to 11 kg total weight I had to check in a soft carry on bag resulting in :1/2 hour extra wait time and some crushed items. Vegetarian food was pretty tasteless."
Ưu: "I was very pleased with the service and customer care the airlines displayed."
Ưu: "quality and friendship"
Khuyết điểm: "Electronic Entert can be more accessible More access to news"
Khuyết điểm: "baggage policing"
Khuyết điểm: "They forgot my vegetarian meal"
Ưu: "i like the cabin crew"
Khuyết điểm: "N/A"
Ưu: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Khuyết điểm: "After exhausting flight I don't know what else to say"
Ưu: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Khuyết điểm: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Ưu: "Good but not great."
Khuyết điểm: "Despite booking wheelchair assistance throughout, my parents did not get that benefit."
Ưu: "Crew were lovely very friendly and helpful"
Khuyết điểm: "Ground staff was quite rude refused to let us access the lift so we could board from the upper deck even though we were business class. She insisted that I walk round and board from where she was because she didn't want to walk a few steps and swipe her card for us to access the lift."
Khuyết điểm: "N/A"
Ưu: "Friendly staff, great movies"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"
Khuyết điểm: "Rude and racist cabin crew!"
Khuyết điểm: "food was as good as it usually is."
Ưu: "It was good services"
Ưu: "Best long haul flight I have ever been on in economy. The flight was great, the only draw back was our seats were in the middle of the middle but for a last minute reservation we were happy to be sitting together. The leg room was good. The crew was phenomenal. The food delicious!! The toilets were clean throughout 14+hour flight."
Ưu: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Khuyết điểm: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
Ưu: "The seat was comfortable."
Khuyết điểm: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Khuyết điểm: "flight got delayed 17 hours"
Ưu: "Everything was great. They have it together."
Ưu: "The food was great and the service was good as well."
Khuyết điểm: "They did not give us instant noodle when we asked for it and the seats in Economy did not have foot rest in front like Singapore Airline."
Khuyết điểm: "Have more flights!"
Ưu: "Food was slightly better than the previous flight."
Khuyết điểm: "Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . ."
Ưu: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Khuyết điểm: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
Ưu: "The Crew was Awesome"
Ưu: "The crew was so attentive and hospitable"
Khuyết điểm: "Not enough let room, I’m 5.9 and it was uncomfortable for me."
Ưu: "on time"
Khuyết điểm: "nothing"
Ưu: "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
Khuyết điểm: "Honestly, all is the best! I would fly China Airlines again!"
Ưu: "The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US."
Khuyết điểm: "Seating can always be made more comfortable."
Ưu: "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
Khuyết điểm: "To be honest.. everything was perfect for the price and the 12 hours in the air."
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "Good movie selection, nice attendants"
Khuyết điểm: "The 2nd meal was tasteless and didn’t have the ingredient as the name suggested, a Chinese pickled veggie"
Ưu: "Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!"
Ưu: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Khuyết điểm: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Ưu: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Khuyết điểm: "Delayed flight."
Ưu: "good service and food but A330 is too old and small"
Khuyết điểm: "Smell was so bad during flight"
Ưu: "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
Khuyết điểm: "Totally cramped in."
Ưu: "Transfer is excellent."
Khuyết điểm: "Flight delays"
Ưu: "Kayak customerservice is really poor. Doesn’t allow Change flight on-line. Wait long time to get connect with sales representative. I call three times and my request Still can not be fulfilled."
Khuyết điểm: "They ran out of food options and i was served meat i could not eat for every meal, thus i ate only rice for over 24 hours. We then sat on the tarmac for over 4 hours with only 1 update,. After an over 18 hour flight. the last that could have been done was to update the passengers so we had an idea of how long we would be sitting there. it is understandable that weather may cause delays, however, it is inexcusable that we were told it would be a 2 hour delay, and were not updated until approaching 3 hours, and additionally, after that, we were told we would be approaching the gate at 10 and were not updated for another hour. The crew should have kept us better informed with the updated delays. They didn't pass out a single snack the entire 4 hour delay, and gave us one cup of water each, terrible experience"
Ưu: "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do."
Khuyết điểm: "Boarding was a little delayed and hectic (seemed disorganized). The flight was quite crowded/full so this was likely a factor. Also, I was served a dish with ham (which I don't eat) even after asking for the contents & there being no mentioning of ham being in the dish. The crew was very apologetic and kind enough to offer any other dish option they had available."
Ưu: "Crew was very professional and friendly and tried to to assist all passengers"
Khuyết điểm: "My negative comment is always the boarding procedures when your section is called all sections rush to board as well as they need to be firm on carry on luggage"
Ưu: "Extremely well organized...very inpressive.From the check-in desk to the boarding crew."
Ưu: "It was a great flight There staff were great, even fed us on a 80 minute flight"
Khuyết điểm: "Entertainment selection movies could be expanded."
Ưu: "the trip was good"
Khuyết điểm: "8"
Ưu: "The economy class seats are actually some of the best to sleep in!"
Khuyết điểm: "A bit scary on the landing. Something, maybe the tires, screeched something wicked."
Ưu: "Attendants were polite and helpful"
Khuyết điểm: "$115 fee per surf board"
Ưu: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Khuyết điểm: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given"
Ưu: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Khuyết điểm: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Khuyết điểm: "General good!"
Ưu: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Khuyết điểm: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Ưu: "The staff was amazing and the movie options were extensive"
Khuyết điểm: "We departed much later than anticipated and I missed my connecting flight as a result - had to spend an extra 10 hours at LAX until next flight available. The food was terrible, I only ate the fruit!"
Ưu: "Staff were extremely efficient. Food service was too."
Khuyết điểm: "Second meal was not up to par with the first meal. Movie selection needs improvement; only found one of many to watch."
Ưu: "Aircraft wasn't crowded and the staff were great"
Ưu: "Staff and crew were nice and courteous to passengers."
Khuyết điểm: "Digital Screen are too small. Video quality is not good."
Ưu: "Exactly what you would want a flight to be!"
Ưu: "The middle seat was empty on my flight, I appreciated the extra room."
Khuyết điểm: "The movie selection was not super up to date."
Ưu: "The flight was short yet comfortable."
Khuyết điểm: "Nothing I can think of off the top of my head. Everything was fine."
Ưu: "Plane was clean and staff responds well to your needs."
Ưu: "New plane. Clean. Service was great."
Ưu: "New aircraft was very nice. Clean, staff were friendly"
Khuyết điểm: "Hardly any water offered throughout the flight. When asked for more, was given tiny cup with 3 sips. Dehydrated! The food was very bad. . A vegetarian option would be a good idea. Also snacks were not offered more than once on the 13 hour flight."
Ưu: "Definitely good value for money and I had flat bed and comfortable sleep. Crew was friendly and helpful but feel somewhat lacking in general sense of professionalism as compared to airlines like Singapore Airlines."
Khuyết điểm: "Nothing much to dislike and I would definitely use the airline again."
Khuyết điểm: "Im vegetarian and there is not options tu select special meals for vegetarians, instead Avianca from Salvador to LAX there have."
Ưu: "Great service"
Khuyết điểm: "Nothing"