Ưu: "Everything was very fast and efficient."
Ưu: "Quick boarding procedure, good price"
Khuyết điểm: "I am tall... 197cm... and my seat had so little leg room, I couldn't sit normally. All exit seats were free, the flight attendant told me they can't move me because you need to pay extra for those seats. I don't need to get anything for free, but I paid for my seat just like everybody else and it's very frustrating I was forced to spend my flight sitting not only uncomfortably, but also in an unsafe position in case any serious turbulence happened."
Ưu: "Cool signage and ads. Quick on and off boarding process"
Khuyết điểm: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
Khuyết điểm: "Worst airline ever"
Ưu: "The crew was efficient and kind. They made the flight excellent"
Khuyết điểm: "O lie check in and support terrible"
Ưu: "On time departure and arrival, quick baggage return"
Khuyết điểm: "Vegetarian bundled meal very basic and would have been great to have the option of buying one of the other meals at purchase."
Khuyết điểm: "Air Asia is a no frills Airline. That’s why it’s Cheap."
Khuyết điểm: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
Ưu: "Flight arrived early quick and easy boarding Good seat"
Khuyết điểm: "Nothing. It was just as expected"
Ưu: "Nice newer plane and mindful staff."
Khuyết điểm: "No free snacks or drink offered."
Khuyết điểm: "Usually not on time - frustrating."
Ưu: "Cheap and on time"
Khuyết điểm: "Of course it wasn't a luxury flight. But he air was stale and smelled real bad of body odor by the time I got off the plane"
Khuyết điểm: "They cancelled my trip, did not have a 24/7 customer service line, and then un-cancelled the trip two hours before departure so that I didn't have enough time to make it to the airport. Will update review depending on whether they refund my money for the trip."
Ưu: "Great price, comfortable"
Khuyết điểm: "No free wifi"
Ưu: "Pilot shorted flight time to compensate for a delay."
Khuyết điểm: "Delay, long bus ride from tarmac to terminal, no USB charging stations at seats."
Khuyết điểm: "You have to pay for every little tiny thing. They won't give you your passport back until you've paid for your luggage. They don't offer free drinks on the plane."
Ưu: "On time and clean plane."
Khuyết điểm: "Crew most interested in added sales and the booked meal was a pathetic dried up sandwich and cup of water. One of the worst meals on a plane ever. Most annoying were the constant advertising.for in plane sales."
Ưu: "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."
Ưu: "Seating and friendly staff"
Ưu: "Very nice large bathroom! Very tasty hot chicken & cheese sandwich. Smooth check in and flight. Thanks!"
Khuyết điểm: "Liked it all"
Ưu: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Khuyết điểm: "Baggage cost"
Ưu: "The flight itself was very reasonably priced."
Khuyết điểm: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Ưu: "Flight was on time"
Khuyết điểm: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Ưu: "Crew was polite. Flight was on time."
Khuyết điểm: "No drink service."
Ưu: "Quick on time boarding and departure. Crew was professional and helpful."
Ưu: "Didn't like anything"
Khuyết điểm: "- as a us traveler, we assumed checked in luggage would be available but cost us an extra $100 - seats were not assigned together for a family with kids - crew was not helpful"
Ưu: "Nice seats albeit too small/close together. Good inflight magazine selection."
Khuyết điểm: "Seats too close, no videos, no free food or drink."
Ưu: "The crew was efficient for getting everyone settle and take off in no time!"
Khuyết điểm: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Khuyết điểm: "Luggage fee should be more clear when booking"
Ưu: "We were able to just carry our packs on since we pack light and therefore did not have to pay the baggage fee. The in-flight time went by quickly."
Khuyết điểm: "The boarding took almost 30 minutes longer than it had stated and everyone was just standing in line. The pilot seemed to hit every pocket of turbulence he could and the landing was terrible."
Ưu: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Khuyết điểm: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Khuyết điểm: "extra charge for luggages no water on flight"
Ưu: "Easy transfer, read the bad reviews. We had no issue bringing in food by the crew. Seriously these are cheap flights. They are giving you choices and pay accordingly according to your choices."
Khuyết điểm: "Terminal changed twice so it was a bit confusing"
Khuyết điểm: "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
Ưu: "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
Khuyết điểm: "Baggage fees Long lines"
Khuyết điểm: "No food or beverages served, seats wouldn't recline, bag fee"
Ưu: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd."
Khuyết điểm: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd. We didn't purchase our bags from before hand so they took advantage and over charged us to check these bags in. I will never fly with this air line again. I would not suggest anyone to fly with them."
Ưu: "The flight itself was fine. No issues."
Khuyết điểm: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
Khuyết điểm: "I did not use the flight because I accidentally purchased the flight going the wrong direction. Immediately upon pressing the purchase button I realized my mistake and attempted to fix it only to find out that even though I purchased through Kayak, Air Asia would be responsible for all customer service. Upon finally getting a hold of them after several hours of frustration I was told that not only was there no way to cancel it, I could not even use the price paid as a credit for the opposite route regardless of the fact that I was attempting to rectify this seconds after purchasing. I expected to be using Kayak as a point of customer service and was the only reason I went the route I did to purchase the ticket."
Khuyết điểm: "Not even a small glass of water...really? That is not right."
Khuyết điểm: "The attendant at the check in counter was extremely rude. Overall very cheap airline. AirAsia should look up to Thai Airways to improve their overall service."
Ưu: "Myself and my 3 friend were seated together and were able to get priority seating without requesting it."
Khuyết điểm: "It was an extra 900 baht for checked luggage. We were shuttled to where the plane was during boarding, but had to wait in the shuttle while the previous flight was unboarding. The cabin was not cleaned between flights and they came around collecting garbage as if it was our garbage that needed to be thrown out."
Ưu: "reasonable price"
Khuyết điểm: "baggage charges. confusion on how to pay and not included in ticket. Seemingly very expensive. check in had inadequate personnel to service the boarding passengers. long, long wait in line cup of coffee on 6:10 am flight was very expensive"
Ưu: "On time arrival, good service and a flight crew always smiling and ready to help."
Khuyết điểm: "You are ok as long as you read the rules before you buy the tickets. No surprises."
Khuyết điểm: "Had to pay $36US for each checked bag for each segment of the trip. So for two of us with a stopover enroute to Chaing Mai, had to pay $144US. Will never fly Air Asia again. And I will be wary of using Kayak, as we were not sufficiently warned other than - Airlines may charge extra for baggage."
Ưu: "Excellent boarding experience, luggage service"
Khuyết điểm: "Having to pay for water"
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Clean plane"
Khuyết điểm: "Late"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Ưu: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Ưu: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Khuyết điểm: "I wish they had in-flight entertainment, but it's not that big of a deal."
Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Khuyết điểm: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Khuyết điểm: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Khuyết điểm: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
Ưu: "Everything was good"
Khuyết điểm: "Just 20 minutes late"