Scheduled to depart midnight. Didn't leave until 3am
Horrible uncomfortable plane for an international plane. Poor and cheap food. Did not take into account how long the line for customs were and we had to miss our connecting flight. When checking in, my boyfriend received another man’s boarding ticket and we couldn’t sit together.
Great flight, friendly crew and always on time
Ưu: "Stuartess provides free first class items like blankets and drinks."
Khuyết điểm: "Social distancing was not practiced by using nearly 50 middle class seats left empty while the entire rear of the plane was jam packed in economy seating."
Khuyết điểm: "They lost one of our parties luggage. How do two bags make it to the destination, and one not??"
Ưu: "More leg room on Swiss Air flight I ended up getting rebooked on and smaller plane seating only 2 on the sides, so much better than bigger Air Canada plane on outbound flight to Europe"
Khuyết điểm: "Again, I did not make the DC flight,not delayed as an email had announced but closed at least 20 mins prior to departure, so no one was let in (after running through Zurich airport, again, no help). Rebooking possible and easy for my route, difficult for those going to DC and further west."
Ưu: "Automated text update"
Khuyết điểm: "Inconveniencing basic economy passengers by forcing them to check in at the checkin counter instead of online The flight was late departing due to crews not arriving on time"
Ưu: "seats were comfortable"
Ưu: "nothing spectacular"
Khuyết điểm: "paying for wifi to access the "free" movies/TV shows....ridiculous. Miss the good old days when everything was included in the price of a ticket. now you have you pay for everything :("
Khuyết điểm: "Missed connection due to mechanical"
Khuyết điểm: "Drop-off bagage agent made me line up to get a new baggage tag even though my luggage had been checked up to my destination via COPA Airlines. A United Airlines check-in agent told me that the baggage agents don’t work for the airline therefore didn’t know what to do. These people need add training."
Khuyết điểm: "The WiFi system is very slow"
Khuyết điểm: "The seats where very uncomfortable One of the bins would not close and flight attendant stressed out show frustration in front of the passangers"
Ưu: "I was able to sleep for 2 hours of this 3 hour flight. But that was due more to my extreme exhaustion than any comfort the plane provided."
Khuyết điểm: "The Flight attendant was rude and abrupt."
Ưu: "Comfortable and efficient"
Khuyết điểm: "No vegan food options left"
Khuyết điểm: "6h delay is rough because of plane shuffling"
Ưu: "Kayak provided excellent info during the trip about flights timings ! Marvelous !!!!"
Ưu: "One of the crew members was excellent, kinder than most. My bag made it on the flight in spite of the delay and very tight connection."
Khuyết điểm: "No plugs in regular economy class makes it hard to use the United app for entertainment."
Ưu: "We made it to our destination on time"
Khuyết điểm: "Extremely cramped seating. Terrible food"
Ưu: "The flight was smooth. Boarding was a bit nerve wracking as a neighboring bin was not closed completely until just before take off."
Khuyết điểm: "The bathrooms were poorly maintained. There was no toilet paper and there was tons of paper on the floor. I was anxious that a piece of TP was going to be stuck to my shoes when I returned to my seat. The flight crew did clean it up. I'm not a frequent flier, but was taken by surprise that I didn't need to check in before getting to the airport. I was amazed that the airlines take it upon themselves to assign seats. I think that's a poor decision as a mom and her 2 small kids were scattered about the plane. Fortunately, people were willing to shuffle around to allow the mom to sit with her kids."
Ưu: "It was fast"
Khuyết điểm: "Nothing to complain about"
Ưu: "Got in early and we were stuck on the runway for a bit. Good flight otherwise."
Ưu: "The team did their best to get everyone boarded quickly and make up time for the delayed flight. Even the captain was doing what he could within safety limits."
Khuyết điểm: "The TV would not change channels or turn off. It was very distracting on my night time flight. And maybe it's just when you're trying to sleep, but there just seemed to be less personal space than I remember on other recent flights."
Khuyết điểm: "It was boiling hot on this flight."
Khuyết điểm: "Nothing"
Ưu: "The flight went as expected"
Khuyết điểm: "I did not get notice of a last minute Terminal change, and had to run to the gate, even though I was at the terminal 3 hours before my flight. I signed up for push notifications, texts, and email, but Igor no notice."
Ưu: "Crew was fine"
Khuyết điểm: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Khuyết điểm: "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
Khuyết điểm: "Super delayed. 4 hours plus for a less than 2 hour flight. Unacceptable. Arrival at 3:15 am vs 11 pm."
Ưu: "Nothing. Horrible experience all around. Didn't get home till midnight"
Khuyết điểm: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Ưu: "I cancelled that flight... Hope my refund is coming soon"
Ưu: "Good airport facilities"
Khuyết điểm: "DELAYED!!!!"
Ưu: "It was so smooth.No long lines ,no delays,a straight thru flight.And on Christmas Eve morning."
Ưu: "It was a small plane and it made up for some lost time in the delayed departure. The one air stewardess was also nice."
Khuyết điểm: "Waiting for hand luggage on arrival slowed me down to catch my connecting flight. The flight was delayed to start with."
Ưu: "The crew was awesome! Very friendly and genuine."
Khuyết điểm: "I didn't like that when I checked in at the Sky Cab at the curbside in Honolulu, she only printed the first half of my flight. She was unable to print my connecting flight. This caused me stress and delay!"
Khuyết điểm: "3+ hour delay"
Ưu: "Friendly and polite! Crew."
Khuyết điểm: "Middle seat. Space too small."
Ưu: "The crew was nice"
Khuyết điểm: "It wasn't on time to board"
Ưu: "Flight was on time and boarding, crew and staff were all as expected."
Khuyết điểm: "This was a "puddle Jumper" flight so seats were small but all as expected."
Ưu: "Crew was excellent. Beyond making sure we were comfortable."
Ưu: "Overall okay everything was on time."
Khuyết điểm: "There was no entertainment, no power outlet on one flight, they charge for access to there Internet. No Tvs on the back of the seats"
Khuyết điểm: "No beverage service, glass of room temp water, no ice"
Ưu: "Steward was nice."
Khuyết điểm: "To little of a plane for the flight"
Ưu: "Friendly flight attendants, helpful staff at the ticket counter."
Khuyết điểm: "Unable to check into both legs of my flight even though Air Canada used United for the first leg."
Ưu: "Arrived a bit early to the destination."
Khuyết điểm: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."
Khuyết điểm: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."
Ưu: "The cookies and drunk selection"
Khuyết điểm: "No entertainment not comfortable"
Ưu: "It went great. The service was excellent!"
Ưu: "Not too much"
Khuyết điểm: "Last row smelled like throw up and crew didnt care to resolve . Then someone else came aftr people complain. Still didnt get resolved. And they gave my 8 month pregnant wife a hard time walking in front and said she technically doesnt have a disability. Worse flying experience. Then my bag was ripped half open i carasel."