Ưu: "Space and courteousness"
Khuyết điểm: "On time and comfortable"
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Khuyết điểm: "Did not like emergency exit seat."
Khuyết điểm: "Lousy food taste bland out of date movies"
Khuyết điểm: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
Khuyết điểm: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Ưu: "Outstanding service as always - ANA rocks!"
Khuyết điểm: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Khuyết điểm: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Khuyết điểm: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ưu: "Great planes, very clean toilets, very efficient and extremely polite crew."
Khuyết điểm: "No paper towels in the bathroom"
Ưu: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Khuyết điểm: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ưu: "Food was amazingly good!"
Khuyết điểm: "Movie selection was limited"
Ưu: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Khuyết điểm: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Ưu: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Khuyết điểm: "Internet was more expensive than it should be"
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Ưu: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Khuyết điểm: "In flight meal could be improved"
Ưu: "Service and food were great."
Khuyết điểm: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Khuyết điểm: "Small plane. No cabin space for carry ons."
Ưu: "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
Khuyết điểm: "The food good but not great. But...it’s airplane food."
Ưu: "Same thing"
Khuyết điểm: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Ưu: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Khuyết điểm: "I'd like greater variety in food choices"
Ưu: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Khuyết điểm: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Ưu: "Enough room for relax"
Khuyết điểm: "none"
Ưu: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Ưu: "Fantastic customer service, excellent food everything was best and clean."
Ưu: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Ưu: "Service and food"
Khuyết điểm: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Khuyết điểm: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Ưu: "Food legroom service friendliness"
Khuyết điểm: "Could not view flight info on map"
Ưu: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "crew was very polite and everything was smooth."
Ưu: "Great service and good food"
Khuyết điểm: "Nothing felt like they were glad to have me onboard."
Ưu: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Khuyết điểm: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Ưu: "clean seat and tray"
Khuyết điểm: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Ưu: "Treated with respect and calmness."
Ưu: "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
Khuyết điểm: "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
Ưu: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Ưu: "Staff was nice and attentive"
Khuyết điểm: "Uncomfortable seats. Don't recline. Could use more film choices."
Ưu: "Crew always good"
Khuyết điểm: "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
Ưu: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Khuyết điểm: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ưu: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Khuyết điểm: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
Ưu: "The food was great. Very responsive flight crew."
Ưu: "Snacks, Timings, beverages, entertainment."
Khuyết điểm: "Space, main course food"
Ưu: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Khuyết điểm: "I liked everything, everything was excellent"
Appreciate the complementary upgrade.
my seat in the exit row was very cold. 20A
Delayed by 30 min at departure and then delayed in the air from landing for almost an hour
Khuyết điểm: "Missed connection flight late Fiasco!!!"
Khuyết điểm: "Social distancing in the seating, the flight was booked every seat."
Khuyết điểm: "I got stuck in the airport through the whole night"
Ưu: "How easy everything was"
Khuyết điểm: "The delay"
Ưu: "Crew was friendly, professional, and communicative."
Khuyết điểm: "Better snacks"
Ưu: "The crew was friendly and helpful."
Khuyết điểm: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Ưu: "I was able to sleep for 2 hours of this 3 hour flight. But that was due more to my extreme exhaustion than any comfort the plane provided."
Khuyết điểm: "The Flight attendant was rude and abrupt."
Khuyết điểm: "No entertainment."
Ưu: "Steward and Stewardess very nice and helpful"
Khuyết điểm: "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
Khuyết điểm: "See above."
Khuyết điểm: "Food choice was awful. Ended up eating just a salad"
Ưu: "Was told there was a delay of 15-30 mins at check in. Flight was actually delayed 1.5 hrs. Would have been nice if they explained why ahead of time."
Khuyết điểm: "More food options. Almost wasn't able to buy food. Was told they ran out by the time they reached us in the back of the plane. Luckily they had one left. It was luke warm at best and my husband and I split it."
Ưu: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Khuyết điểm: "Lack of heat made the boarding brutally uncomfortable."
Khuyết điểm: "The plane has business section seats that face both ways...some face the front of the plane as most seats do and some face the back of the plane which seems new. I had asked when I booked the flight and again when I checked in what direction out seats faced and was assured the seats faced forward. They do not. Out seats in row 9 faced the backend of the plane and were awful."
Ưu: "A pleasant surprise when overbooked flight was announced was that I could give up seat on Chicago to LA flight and get a direct flight Chicago to San Francisco and still make my connection to Santa Rosa. A very nice perk. Everything comfortable on flight."
Khuyết điểm: "Can’t think of anything. Comfortable flight. Good flight attendents."
Ưu: "FAST TURNAROUND OF LATE ARRIVING INBOUND FLIGHT"
Ưu: "Crew was excellent."
Khuyết điểm: "I don't like my flights to be delayed by 2 hours. My whole evening got messed up."
Khuyết điểm: "Baggage was lost."
Ưu: "Nothing. Absolutely nothing."
Khuyết điểm: "First, our flight UA 194 was redirected back to SFO after 2 hrs of flight due to problem with weather sensor device or something of flight. Then we were cheated and provided with Economy class seat from FRA to MAA for the next day. We paid for full Business from SFO to India but our connecting flight was changed to Economy seat. Very very very poor and fraud technique from United crew. We are very sad about this and we will never ever take United or Lufthansa again. Never ever + we will request all our relatives to abandon these kind of cheaters."
Khuyết điểm: "Poor aircraft"
Ưu: "Everything good. Thank you"
Ưu: "They helped get me rerouted."
Khuyết điểm: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Ưu: "again we flew business class"
Khuyết điểm: "A waste of money for business class as it was no better than business class 30 years ago. Slightly wider seats with a little more room, but there was no entertainment and the food was awful"
Ưu: "Quick boarding, arrived early, great selection on entertainment system (and free)"
Khuyết điểm: "It baffles me that meals aren't included on a 10 hour flight simply because it's a domestic flight. There are shorter (and cheaper) flights to London that include meals and alcohol."
Khuyết điểm: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Khuyết điểm: "ABSOLUTELY ZERO EMPATHY WHEN 2 MINUTES LATE TO GATE... Was actually mean and let 2 airline crew on while we stood there... plane there... our bags on... especially when United needs a better profile!!"
Ưu: "So grateful the flight waited for us because our flight was delayed because of mechanical problems. The take off and landing were great and flight attendants Were great also. Snacks were marginal but served with a smile!"
Khuyết điểm: "Snacks and that our previous flight was delayed and the stress of not knowing if we would make our flight"
Ưu: "Was fast and on time"
Khuyết điểm: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Khuyết điểm: "leg room was very tight & I weigh 145 pounds. Abe"
Ưu: "Landed 10 min early"
Khuyết điểm: "Ran out of room for carry on bags."
Khuyết điểm: "Got to the airport and my reservation was not existent despite receiving confirmation. As well, my wife's TSA pre-check was not available on her ticket and this made us almost late."
Khuyết điểm: "Changing my seat... my was flight delayed to San Francisco from Chicago, I called united and nothing was ever done!! not a good experience with united!"
Ưu: "Mechanical issues with plane, but gate agents kept us notified. They worked to help people with connecting flights"
Khuyết điểm: "The seat(21A) I had in the plane was very hot, no cooling from the overhead. It was -5 F in MSP, so I think they were trying to de-ice the plane from the inside :-)"
Ưu: "Both flights were early landing which was nice everything moved smoothly"
Khuyết điểm: "I didn't have an assigned seat in the 22nd flight so when they called I asked about they said wait for ur flight to be called so I went and Sat back down til they called me by name so almost missed my flight because the communication with the staff needs improvements"
Ưu: "The crew was friendly"
Khuyết điểm: "Having to pay for dieect TV when on other flights there are movies & TV options for free. The seats were very small. I'm an average ish size 14 and was very uncomfortable on this plane, especially sitting in the last row."
Khuyết điểm: "Waited 45 minutes for bags in Houston. Whatever we made up in the air was lost on the ground."
Ưu: "The flight was smooth"
Khuyết điểm: "We were real late leaving and we were never notified as to why or that the flight would be late. We never received an apology for the inconvenience. We had no in service flight entertainment, very disappointing."
Ưu: "The Pilot is very proffesional."
Khuyết điểm: "Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight."
Ưu: "The crew was very accommodating, and helpful ...OVER BOOKED FLIGHT YET AGAIN,,,,,,,,, NOT CREWS FAULT!"
Khuyết điểm: "OVER BOOKED FLIGHT WTF"
Ưu: "On time"
Khuyết điểm: "Food quality"
Khuyết điểm: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"
Ưu: "Flight on time, no delays or problems"
Khuyết điểm: "Seating for midgets"
Ưu: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Khuyết điểm: "Cancellation policy is just abusive !!"
Ưu: "The seats were very comfortable. I was in the last row and was lulled to sleep by the engines."
Khuyết điểm: "I had to check my second bag because they had no room for it in the bins. It turned out to be a blessing in disguise because I got to take it for no charge, and didn't have to lug it through the sirport."
Ưu: "I like the fact that is a comfortable flight. Flight attends provide such a nice service."
Khuyết điểm: "There is nothing I dislike. Even when some issues such as, missing my connection flight and the bad weather delayed way too much the mentioned flight, I must say that the airline worked it out really well. I was assisted by the personal and the United app all the way till the end."