I have never ever experienced such a smooth flight quite like this since I have been flying to a lot of places in the world. Korean Air deserves to vote for the best airline among the best of the best.
Service was really good. Boarding process and deplaning left a lot to be desired. Over 1 hour to get to immigration from plane.
It was ok, very crowded. That's a long flight Tobe so tightly together. Video was not up to par either, poor quality equipment.
Korean Air was very friendly and professional! I am kinda tall and skinny so my legs cramped up and my butt hurt after awhile, I used my pillow to sit on. Not a fault of the airline just a bit uncomfortable, but it was long flights.
Khuyết điểm: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Nice, clean efficient. Comfort was good."
Khuyết điểm: "The crew was great but pretty impersonal. Not a great selection of movies."
Ưu: "Crew was amazing and attentive as always."
Khuyết điểm: "An upgrade for more comfortable and ergonomic seats would make a lot of difference...."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "The crew was on it when it came to responding to the call button."
Ưu: "korean air is always great, service was awesome"
Ưu: "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
Khuyết điểm: "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
Ưu: "Excellent crews."
Khuyết điểm: "bathroom space and selection of shows."
Ưu: "crew was amazing and movie selection was good"
Khuyết điểm: "poor business class seats and small screens"
Ưu: "service/food excellent"
Khuyết điểm: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Ưu: "Crew, food, comfort, entertainment and many good things"
Khuyết điểm: "I love everything"
Ưu: "Not long waiting for the flight."
Khuyết điểm: "Flight was delayed a bit."
Khuyết điểm: "transit was bad. Almost late for my flight"
Ưu: "Staff was very hepful and attentive. Nice people working"
Khuyết điểm: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Ưu: "The crews"
Khuyết điểm: "Toilet floor was wet and dirty."
Ưu: "Got exit row seat. No extra charge."
Khuyết điểm: "Everything was great"
Ưu: "All was well as usually except..."
Khuyết điểm: "Late departure because some baggage was late to arrive and our descent was unorthodox. We passed our route did a u-turn then did a lot of adjusting (left and right plus up and down) to line up for arrival."
Ưu: "Great flight crew, speedy and efficient departure procedure"
Khuyết điểm: "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
Ưu: "Food, would of liked snacks or dessert."
Khuyết điểm: "Would of like more movie choices"
Khuyết điểm: "Boarding could have followed through with the row system rather than everyone all at once."
Ưu: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Khuyết điểm: "Nothing"
Ưu: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Khuyết điểm: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ưu: "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
Khuyết điểm: "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
Ưu: "Planes r great service is good"
Khuyết điểm: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Ưu: "All. The best airline."
Ưu: "This was my first experience. It was great. Kindly staff. Service also good. I think it is good."
Ưu: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Ưu: "Service was great"
Khuyết điểm: "Cleanliness - not as clean as outgoing flight"
Ưu: "Light flight, extra space."
Khuyết điểm: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Ưu: "The flights were excellent. Hong Kong to Seoul and Seoul to Seattle. Business class lounge in Hong Kong was comfortable."
Khuyết điểm: "The business class lounge in Seoul was very crowded with non-business class passengers. Not a pleasant experience."
Ưu: "The flight got us there and back as planned."
Ưu: "Friendly staff"
Khuyết điểm: "Food"
Ưu: "The cabin crew was very courteous and attentive. There was a passenger on my flight who appeared to pass out and I was able to observe the care the cabin crew provided him. They acted very professional while the person appeared to be in and out of consciousness. The person eventually became better, but it is always good to see a well prepared crew deal with an issue. Also I am happy they had the bim bim bop on this flight. I didn't have it on the flight I had from Riyadh to Seoul that I took to get out there."
Khuyết điểm: "The movie selection of Hollywood hits could have been a bit more robust, but it was more that fine."
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Ưu: "The selection of fellow PAX, the cabin staff"
Khuyết điểm: "Concorde was better"
Ưu: "Nice crew, food and service"
Ưu: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Khuyết điểm: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Ưu: "Everything was so excellent. An absolutely amazing airline to fly with."
Ưu: "Multiple rounds of complimentary food and drinks"
Khuyết điểm: "Unable to sleep"
Ưu: "Cleanliness of the restroom and hospitality"
Ưu: "Stewardess are courteous."
Khuyết điểm: "Bathroom floor is not maintained properly. Always wet."
Ưu: "Services, and the large comfortable plane."
Khuyết điểm: "Long flight"
Khuyết điểm: "food"
Ưu: "the crew was professional and efficient on board the plane."
Khuyết điểm: "seat space was tight. it was hard to get comfortable"
Ưu: "Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better."
Ưu: "seat and flight were great , smooth ride as well"
Khuyết điểm: "breakfast could be better but was fine"
Ưu: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Khuyết điểm: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."
Khuyết điểm: "The flight was three hours late."
Khuyết điểm: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Khuyết điểm: "Everything compared to Emirates or Etihad"
Khuyết điểm: "Ok perfect will do it again"
Ưu: "The crew was so polite and kind!"
Khuyết điểm: "I had no problems"
Khuyết điểm: "The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs.."
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "Enjoyed food and entertainment films."
Ưu: "The food was great on Cathay Pacific and the flight was comfortable"
Khuyết điểm: "Should serve more food"
Khuyết điểm: "The seat was a bit small for me, legroom a bit tight."
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Ưu: "Cathay never let you down. Good service, great staff."
Ưu: "Everything was great !"
Khuyết điểm: "Food was average"
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Khuyết điểm: "Service, food, disorganized staff, technical difficulties with entertainment system"
Ưu: "Great service from flight attendants."
Ưu: "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
Khuyết điểm: "Seat was a touch faulty"
Ưu: "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
Khuyết điểm: "The food choices are well thought off. My only concern is the tenderness of the beef."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Overall was great, smooth flight and great service."
Khuyết điểm: "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
Ưu: "2 full meals and snacks, gave you a little blanket and pillow. A lot of movies and music to choose from. Able to walk around and stretch. Most crew very helpful."
Khuyết điểm: "Middle row every time and difficult to get out. Always out of the Asian meal choice if you weren't Asian. No one followed the directions the crew gave for boarding and crew seemed unable to fix that."
Ưu: "Excellent service, lucked out into a flight that wasn't full for once and was able to sleep."
Khuyết điểm: "Food could have been better. Pasty potatoes and soft vegetables. Ice cream though :)"
Ưu: "Good food and service."
Khuyết điểm: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Khuyết điểm: "Quality of the veg food.requires improvement."
Ưu: "The crew is always polite and professional"
Khuyết điểm: "I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich."
Ưu: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Khuyết điểm: "Nothing to complain about it improve. It was an easy, efficient process to get on and off the plain."
Ưu: "Great seat size loads of leg space and lovely flight attendants"
Khuyết điểm: "None"
Khuyết điểm: "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."
Khuyết điểm: "Omelette with chicken stil bland."
Ưu: "Clean lavatories"
Khuyết điểm: "Always ran out of what we wanted for our meal, for both meals we didn't get our chosen meal. Ran out of snacks, not enough food. Water served from pitcher tasted moldy."
Ưu: "More space between seats"
Khuyết điểm: "Little to no vegetarian option"
Khuyết điểm: "Cobrar 45 euros por kilo extra no es normal"
Ưu: "Cathay Pacific takes great care of you. The food is good (for airline food anyway), the staff is helpful, and there is a pretty good selection of free movies. I would definitely fly with them again."
Ưu: "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
Ưu: "Terrific first class and business club in Hong Kong. Great flight crew. Everything else also excellent. Keep up the excellent work."
Ưu: "That I slept for most of the flight Advil pm is awesome"
Khuyết điểm: "If you are a smoker find some way to keep your lighters for there are smoking areas. Had no fluid or flints in the knock off zippos I bought in the Philippines they still made me check my book bag which held everything of mine including my coat not cool"
Ưu: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Ưu: "Food was incredible and the staff were so accommodating! Absolutely loved it!"
Ưu: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Ưu: "Shorter flight airplane much nicer"
Ưu: "Great service, very polite and concerned with the passenger's well being."
Khuyết điểm: "Nothing needed to be changed. It was a good flight and I had a good experience."
Ưu: "Comfortable economy seating, polite cabin attendants, and nice lunch!"
Ưu: "Friendly staff"
Khuyết điểm: "Didn’t get to pick seats"
Ưu: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Khuyết điểm: "Crowded and no food"
Ưu: "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
Khuyết điểm: "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."
Ưu: "The seat was fine for economy"
Khuyết điểm: "You should offer free wifi! Air Canada should lead the way and be above the rest!"
Ưu: "The crew was friendly and tried to provide a good service."
Khuyết điểm: "Wider seats and more leg room. The return trip from Ottawa to Vancouver was over $1200. I think that’s quite pricey given that any food or alcoholic beverage had to be purchased at an extra cost."
Ưu: "Great staff!"
Khuyết điểm: "Nothing"
Ưu: "The 777 is excellent. Service very friendly. Food is good. One leg flight is super good"
Khuyết điểm: "Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad"
Ưu: "short pleasant experience"
Khuyết điểm: "baggage check is always complicated .they make a big deal over small items"
Ưu: "The plane was confortable and the drive also"
Khuyết điểm: "The waiting time at the Toronto airport was exagerated"
Ưu: "On time and pleasant staff"
Ưu: "Breakfast was excellent"
Khuyết điểm: "TV screen were too dark"
Ưu: "Great service from flight attendants. Flight was smooth once airborne"
Khuyết điểm: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Khuyết điểm: "My baggage did not make the flight. It took 3 days to return it to me"
Ưu: "Got there with minimal delays"
Khuyết điểm: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Ưu: "The usual smooth short flight"
Khuyết điểm: "Boarding could be better organized - staff should make sur only the people in the zones called are in line. Not everyone from all zones. The zones 3-5 line isn't helpful. They should change it to "boarding" and indicate only thsoe called to board should be there. Otherwise, they need separate lines for EACH Zone."
Khuyết điểm: "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
Ưu: "Not a lot"
Khuyết điểm: "It took two air hostesses two hours to service the entire cabin. There is a training issue. I would not fly air canada again."
Ưu: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
Khuyết điểm: "Late departure"
Khuyết điểm: "Flight delayed by 2 hours"
Ưu: "A few turbulents just before landing but great flight crew."
Ưu: "Flight was smooth and pilot was knowledgeable"
Khuyết điểm: "My tv screen didn't have sound !"
Ưu: "Normal flight, short, nothing special about it to mention."
Khuyết điểm: "Not so bad..."
Ưu: "Efficient boarding"
Khuyết điểm: "The headphone jack on my seat was broken which for a 5.5 hour flight is quite difficult. The only compensation the air flight attendant offered was a glass of wine,which I couldn't drink due to being on medication. I had purchased 3 meals and 2 snacks so she could have comped one of them. This is the second time I experienced this on Air Canada with little to no appropriate service recovery. I had my iPad~an offer of free wii fii would have also been an option"
Ưu: "Good boarding routine, I liked that you told people to wait their turn to board. Good entertainment options. We made it safe and sound."
Khuyết điểm: "Was seated next to a crying/screaming baby for the duration of the flight (5.5 hours). Also was never offered any snacks (cookies or crackers). Landing was rougher then expected."
Ưu: "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
Khuyết điểm: "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"
Khuyết điểm: "Audio jack for entertainment weren't working."
Khuyết điểm: "Flight was delayed forced us to stay in Ottawa an extra night. Only compensation we received was a $10 meal voucher!!"
Khuyết điểm: "Crew were very rude"
Ưu: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Khuyết điểm: "No food or snack. Only drinks or food for purchase."
Ưu: "Tv screens were bigger and alot more newer than west jets."
Khuyết điểm: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Khuyết điểm: "Received my luggage after one day"
Khuyết điểm: "Delayed flight, nearly missed connection, lost luggage, inconsiderate staff"
Khuyết điểm: "There was NO complementary food for a 5 hour flight. I didn't have a credit card to purchase anything"
Khuyết điểm: "Squeezed in like sardines. Nickled and dimed at every turn."
Khuyết điểm: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Khuyết điểm: "Very slow service"
Khuyết điểm: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Ưu: "Movies!! Newer plane too."
Ưu: "Staff mice"
Khuyết điểm: "Delayed , causing delays and missed apt at destination"
Khuyết điểm: "It was a short flight so everything was ok"
Ưu: "Crew was courteous and efficient."
Khuyết điểm: "No variety in menu for a long time (business class)"
Ưu: "Had extra legroom but paid for it"
Ưu: "Nice staff"
Khuyết điểm: "Unable to buy food or drinks on plane without a credit. I don't have one !!!"
Ưu: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Khuyết điểm: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."