Ưu: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Khuyết điểm: "The space is really tiny. The screen also tiny."
Khuyết điểm: "Nothing."
Ưu: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Khuyết điểm: "The second food service."
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Ưu: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Khuyết điểm: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Khuyết điểm: "My experience overall is fantastic"
Ưu: "Entire crew members, food, hospitality & aircraft."
Khuyết điểm: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Ưu: "More leg room than most flights."
Khuyết điểm: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Ưu: "Very friendly and caring"
Khuyết điểm: "i can not think of anything. Great crew Great experience"
Ưu: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Khuyết điểm: "Seats are a little narrow near the window."
Ưu: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Khuyết điểm: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Khuyết điểm: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Staff was great and both the terminals and onboard"
Ưu: "The flight attendants were so nice and the food was really good."
Ưu: "Pretty much everything"
Ưu: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Khuyết điểm: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Ưu: "The food, choices of entertainment, and the crew"
Khuyết điểm: "Nothing"
Ưu: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Khuyết điểm: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Ưu: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Khuyết điểm: "How loud and aggressively the toilet flushes."
Ưu: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Khuyết điểm: "Very limit kids entertainment"
Ưu: "Service is Stellar"
Khuyết điểm: "Business class seats were a bit old"
Ưu: "Good service"
Khuyết điểm: "baggage was broken."
Khuyết điểm: "https://twitter.com/devanshsoni10/status/940564856142311424"
Ưu: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Khuyết điểm: "wish they had more movies choices from the u.s."
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Khuyết điểm: "Nothing"
Ưu: "Food and entertainment is great."
Khuyết điểm: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Ưu: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Ưu: "Bigger plane..or more room between seats.. Great service. Next time will try to go both ways in ANA"
Ưu: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Khuyết điểm: "Nothing"
Ưu: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Khuyết điểm: "nothing everything was awesome hope I fly ana again sometime ."
Ưu: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Khuyết điểm: "Nothing really."
Ưu: "The room and comfort in the larger planes and the crew is always outstanding on ANA."
Khuyết điểm: "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
Ưu: "Good food and service"
Khuyết điểm: "Delay too much time"
Ưu: "Great service and great food"
Khuyết điểm: "No complaints from me"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Good Business Class, will fly them again. Excellent service."
Khuyết điểm: "No meal served upon take off, snacks only."
Ưu: "Nice new plane"
Khuyết điểm: "Delayed boarding"
Ưu: "On time, comfort, good food, good deal"
Khuyết điểm: "N/a"
Ưu: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Khuyết điểm: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Ưu: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Khuyết điểm: "Internet is way too expensive and barely works."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Khuyết điểm: "We kept delaying our flight half hour to 45 minutes at a time from 5 o'clock in the evening to one in the morning and then they canceled the flight at one in the morning after sitting there all day"
Ưu: "The food"
Khuyết điểm: "All old movies in English"
Ưu: "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
Khuyết điểm: "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."
Ưu: "I had a long flight and with their hospitality and smile on their face makes me feels relax."