Ưu: "Best in the world, as always."
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "Crew were amazing and great entertainment"
Khuyết điểm: "Boarding could be better"
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Ưu: "Super friendly crew. Enough food and drink."
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Ưu: "Great crew and cabin!"
Khuyết điểm: "Meals were just ok"
Ưu: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Khuyết điểm: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Ưu: "Excellent service, made a very long flight very pleasant and enjoyable."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Ưu: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Khuyết điểm: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ưu: "Espresso coffee, champagne, crew, headphones"
Khuyết điểm: "Cabin little bit cold"
Ưu: "Very comfortable"
Khuyết điểm: "I don’t see anything I didn’t like"
Ưu: "Punctual flight with friendly crew."
Ưu: "crew very helpful with seating service on board also good"
Khuyết điểm: "head phones for entertainment very uncomfortable Food not to my taste"
Khuyết điểm: "Food"
Ưu: "Excellent service"
Khuyết điểm: "Very poor on board entertainment"
Ưu: "The main course"
Khuyết điểm: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Ưu: "Business seats were excellent"
Khuyết điểm: "All was good!"
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "Prem econ very good. Crew very friendly."
Khuyết điểm: "Nothing"
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "Red wine was good"
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "Staff friendly and efficient"
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "Everything is excellent!"
Ưu: "Good service"
Khuyết điểm: "spicy chicken too spicy!"
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Ưu: "Entertainment was great"
Khuyết điểm: "The food is getting worse"
Ưu: "Professionalism and friendliness of crew"
Khuyết điểm: "Seat not great for my length even though it was business class"
Ưu: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Khuyết điểm: "None"
Khuyết điểm: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Ưu: "Clean ,on time"
Khuyết điểm: "The movies were not updated"
Ưu: "Attentive Staff - Fabulous"
Ưu: "I like your new entertainment devices and big screen"
Khuyết điểm: "the number of movies is a little bit less. the category of videos is not clear."
Ưu: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Poor boarding. Missed connecting flight. Had to stay in airport for 7 extra hours. Meal was provided but no accommodation provided and no lay flat seats. Would have been satisfied if a place to stay were provided for
The flight was good, however the food is horrible AVML.
After 4 flights in one month with Qatar I opened up an account to become a member. I will not be using any other airline unless I absolutely have to.
I love Qatar Airways.Thanks to all the people who serve the airline
Ưu: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Khuyết điểm: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Khuyết điểm: "No comments"
Ưu: "The crew was very good. Seat was comfortable."
Khuyết điểm: "Running water in the bathroom."
Khuyết điểm: "Cleaning of bathrooms"
Khuyết điểm: "coffee is to strong and to many spicy foods"
Ưu: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Khuyết điểm: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Ưu: "Response is the same as above"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Khuyết điểm: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Everything ,good service ,friendly crew affordable rates"
Khuyết điểm: "Nothing"
Ưu: "Q-suites and business class flight crew."
Khuyết điểm: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Khuyết điểm: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Ưu: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Khuyết điểm: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Ưu: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Khuyết điểm: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Khuyết điểm: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "No food on board!! Staff says it got over when i have selected my food selection!!"
Ưu: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Khuyết điểm: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Ưu: "Decent leg room nice food"
Khuyết điểm: "No in flight wifi"
Khuyết điểm: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Ưu: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Khuyết điểm: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Ưu: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."
Khuyết điểm: "The entertainment did not include any music (classical or otherwise)."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Nothing at all"
Khuyết điểm: "Everything"
Khuyết điểm: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Flight was not crowded, room to stretch out. Food and service was good."
Khuyết điểm: "Difficult boarding procedure."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Quick, easy boarding and nice crew with professionalism."
Khuyết điểm: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Ưu: "food and courtesy of the staff"
Khuyết điểm: "nothing"
Khuyết điểm: "Was denied boarding."
Ưu: "Comfortable wide seats, good service"
Ưu: "Everything was quite nice. The TV screens were working for all the seats! Though I did not give my meal preference earlier, they still accommodated my request. Doha airport is quite nice and modern. Crew was helpful."
Khuyết điểm: "I wish Quatar had a direct flight between Chicago and Indian cities such as Delhi and Mumbai. I can understand that Doha is their hub, but such a flights would be really good for me as I always want to reduce my layovers. (I noticed that most travelers in my Delhi to Doha and Doha to Chicago flights were Indians, hence my request makes sense.)"
Ưu: "Very friendly crew and efficient check-in service. Food was lovely."
Khuyết điểm: "Multiple problems with onboard entertainment re-setting itself."
Efficient like all the other flights with them. An outstanding budget airline!
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
Khuyết điểm: "I got billed a higher price than I was quoted."
Khuyết điểm: "Boarding could be better organized3"
Ưu: "Flight attendant service is spot on, quick and most of all, very friendly!!"
Khuyết điểm: "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!"
Ưu: "Size of the seats, space"
Khuyết điểm: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Ưu: "A seat in the upper deck. Very attentive flight attendants."
Khuyết điểm: "With a biz class, I assumed alcohol would be served, well, it wasn't. I fly all over the world and this is the only airline I have ever flown which didn't serve alcohol with a biz class seat. I was told they don't serve alcohol on domestic flights."
Ưu: "Absolutely nothing"
Khuyết điểm: "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
Khuyết điểm: "Improve food Better movies"
Khuyết điểm: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
Khuyết điểm: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me with my email email@example.com Thank you. Mikyoung Seo"
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Khuyết điểm: "Entertainment system is way too old"
Ưu: "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
Khuyết điểm: "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
Khuyết điểm: "No WIFI in First class."
Khuyết điểm: "Food on the plane"
Khuyết điểm: "N/A: very professional crew! The cabin remained clean for the entire duration of each of my 11 hour flights."
Ưu: "The crew was super nice and informative."
Khuyết điểm: "The food was just ok, but not really expecting a 5 star cuisine."
Ưu: "Crew very good Seat getting old uncomfortable to sleep"
Khuyết điểm: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Ưu: "new plan and equipments are good"
Ưu: "I like respect that worker in airplane did it"
Khuyết điểm: "Food and price"
Ưu: "Everyone was very nice and hospitality was great."
Khuyết điểm: "a better selection of movies/entertainment."
Khuyết điểm: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
Ưu: "crew was pleasant."
Khuyết điểm: "very cramped seats in economy class had to take a bus and walk up the stairs to get to the plane medicocre meal (but it was a short flight)"
Ưu: "Nice staff"
Khuyết điểm: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"
Ưu: "Very short flight"
Khuyết điểm: "N/A"
Ưu: "Great crew"
Khuyết điểm: "The plane developed a fault 1h out so we had to fly around for half an hour dumping fuel before returning to Bangkok where we were kept in a transit lounge till a replacement aircraft was found. Missed my connections too"
Khuyết điểm: "3 toilets out of order. Plane very old. Chilli food so hot inedible."
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Entertainment system and seats are old."
Ưu: "All good except Manila Airport"
Khuyết điểm: "NAIA Airport Imigration"
Ưu: "Great service, comfortable seats, great entertainment."
Khuyết điểm: "N/A"
Ưu: "Quick loading"
Khuyết điểm: "Late luggage to the carousel by over an hour"
Ưu: "The crew was very nice"
Khuyết điểm: "N/A"
Khuyết điểm: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Ưu: "Good, new olance, definitely recommended"
Khuyết điểm: "Why do you enforce the arrival videos? That's annoying. Furthermore, the loud music 30 minutes before landing disturbs too."
Ưu: "nice crew"
Khuyết điểm: "very old style business class seats"
Ưu: "Thai Airways is a great airline - very comfortable, haven't had an issue with delays as with other airlines within Thailand."
Khuyết điểm: "nothing"
Ưu: "Stewards were very polite and helpful. Even offered me extra meal without request. Clean, comfortable aircraft unlike most South East Asian aeroplanes. I recommend THAI Airways."
Khuyết điểm: "Seat wasn't spacious enough but that is the case with almost all airlines if you are flying economy class. Food was prepared for Asian taste only. I guess that is understandable."
Khuyết điểm: "everything. forced me to move to a seat beside very near to the toilet just because they let a passenger sitting right in front of me stretch his leg and sleep well"
Ưu: "On time, friendly staff"
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Ưu: "World class airline. Everything are world class. Worth to pay for this airline"
Ưu: "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."
Ưu: "Crew and ground and lounge staff at BKK were excellent and really helpful."
Khuyết điểm: "Short flight of 1 hour 15 mins but no VOD at all seems a surprising thing these days."
Ưu: "The Flight attendants were nice and helpful"
Khuyết điểm: "Small confined seating area resulting in my hot tea being dumped into my lap as a result of the person in front of me reclining the chair"
Ưu: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.."
Khuyết điểm: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service."
Ưu: "Food was good. Seat ok and check-in done promptly."
Khuyết điểm: "Crew, ground and air, could be a bit more friendly but it was acceptable. Arrival was later and baggage handling a bit slow too. Bag was well handled."
Ưu: "New A350 aircraft"
Khuyết điểm: "The outside camera stopped working"
Ưu: "Very nice crew. Clean seats and floor. Infotainment system is use and good to use."
Khuyết điểm: "Seats were bad for the back, I had a sciatica flair up."
Crew, food and in-flight entertainment were all great!
At least two food options minimum, not one only
Only one improvement needed. The boarding process was chaotic. After pre-boarding was completed, the entire remaining number of passengers (lots of them, big aircraft) were allowed to board without separating into logical groups or by row numbers. Slowed things down with crowded aisles, people trying to get by people trying to stow overhead luggage, getting situated, etc. Never had this happen in recent history on any other airline.
Ưu: "Again staff was very friendly and helpful."
Khuyết điểm: "That since it was a shorter flight no tvs."
Ưu: "Seems that the exit row seat was very narrow!"
Khuyết điểm: "Be on time"
Khuyết điểm: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Khuyết điểm: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Khuyết điểm: "Seats"
Ưu: "friendly and helpful crew"
Khuyết điểm: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Ưu: "The movie"
Khuyết điểm: "More space! The crew could have been nicer"
Ưu: "There was an abundance of drink carts and dining options, snacks. Thank you!"
Khuyết điểm: "Some of these planes need improved entertainment systems. Half did not work."
Ưu: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Khuyết điểm: "Nothing"
Ưu: "The space of the seat is wide. Nice chocolate."
Khuyết điểm: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Ưu: "The situation so comfort"
Khuyết điểm: "The limited wifi connection"
Ưu: ";Flight attendants very attentive;"
Khuyết điểm: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Khuyết điểm: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Ưu: "Hard working on board crew"
Khuyết điểm: "check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time."
Khuyết điểm: "That it wasn’t a flight to denver"
Khuyết điểm: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Ưu: "The booking to a new flight was seamless."
Khuyết điểm: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Ưu: "Friendly Crew , modern and spacious aircraft B777"
Ưu: "The food."
Khuyết điểm: "They didn't offer hot drinks like coffee/tea."
Ưu: "Friendly staff"
Khuyết điểm: "Seats were horribly uncomfortable"
Ưu: "The food wasn’t bad"
Khuyết điểm: "Business seats suck"
Ưu: "Crew helpful. Seats comfortable. Slept most of flight."
Khuyết điểm: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Ưu: "Excellent crew, shiny disposition"
Khuyết điểm: "Entertainment: not many new movies worth watching. Not enough TV programs offered."
Ưu: "Check in easy"
Khuyết điểm: "Weren’t told enough about delays ... very tight seating crew was friendly"
Khuyết điểm: "I wasn't able to select seat before boarding"
Ưu: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Khuyết điểm: "space at my feet!"
Ưu: "Great service and friendly staff! Also great food!"
Khuyết điểm: "There's nothing I didn't like :)"
Ưu: "Professional crew"
Khuyết điểm: "Legroom!!!"
Ưu: "The service was great, the staff was very friendly and helpful"
Khuyết điểm: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Ưu: "Friendly service, superfast check-in"
Khuyết điểm: "The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time"
Ưu: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Khuyết điểm: "Leg room."
Ưu: "Crew and people were fantastic!"
Khuyết điểm: "LONG lines again. No luggage even with a 4 hour layover"
Ưu: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Ưu: "I like the space in business class and the staff were really nice"
Khuyết điểm: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"
Ưu: "Good service, space for people and luggage"
Khuyết điểm: "Less than great food, but everyone else is the same"
Khuyết điểm: "Small spaces between seats"
Ưu: "Friendly and professional crew, good movie selection"
Khuyết điểm: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Ưu: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Khuyết điểm: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."
Ưu: "Crew was great! Boarded quickly! Alot of movies to watch!"
Khuyết điểm: "There is no question about check-in?? My ticket, booked through Kayak, did not state that no baggage is included. The Swiss air just said I should have picked it up from the booking and forced me to pay Euro 30, which I will claim back from Kayak. This is gross misrepresentation and on the same ticket flying a luggage was included."
Ưu: "I like Swiss in general"
Khuyết điểm: "Although on time for boarding, there was a long delay before take off, which made our connection very close!"
Ưu: "Smooth flight, friendly crew, nice food."
Khuyết điểm: "I found it uncomfortable to watch TV/movies when the seat in front of me was pushed back - the screen was too close."
Ưu: "Onboard crew was great and communication was excellent."
Khuyết điểm: "Gate communication was poor. Delay poorly explained. Boarding process very confusing."
Ưu: "Crew was really nice, comfortable seat, great experience"
Khuyết điểm: "I liked everything"
I fly 3 times this year with Turkish Airlines this year is just getting worse service !!!!
Baggages took forever !!!
Business class should have Veg meal options by default.
Ưu: "They were more or less running on time and the crew were polite and helpful."
Khuyết điểm: "Change up the menu every year."
Khuyết điểm: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Khuyết điểm: "Chairs spaces"
Ưu: "Good Timing"
Khuyết điểm: "Nothing"
Ưu: "Best food. Best service. 45"
Ưu: "Food, multimedia and the crew"
Khuyết điểm: "My bag was lost"
Ưu: "Boarding was on time and the service was nice. The cabin crew were nice too."
Ưu: "Service, flight and landing, exceptional!!!"
Khuyết điểm: "No cons..."
Khuyết điểm: "Nothing"
Khuyết điểm: "Seats are extremely uncomfortable, tight, not functioning"
Ưu: "Hot,moist washcloths & overnight travel kits (slippers, toothbrush & paste, sleep mask, ear plugs) , good food, flowers in bathroom - first class touches in economy !"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Flight was good"
Khuyết điểm: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
Ưu: "great food! competent crew. all efficient and good."
Khuyết điểm: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Khuyết điểm: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
Ưu: "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."
Ưu: "The food was good and the staff very polite, but service seemed very slow."
Khuyết điểm: "The seats rows were too close together. I am a short person and do not usually have issues with leg room on flights, but even sitting in an aisle seat, I found it very uncomfortable. In addition, the A/C seemed to get shut off when the lights turned out, so the plane was extremely warm for about 4-5 hours."
Khuyết điểm: "We r a family of 5 and we did not seat together this Waht bothers the most of the trip that they couldn't put us together"
Ưu: "Food was cold"
Khuyết điểm: "When i ask for help no one came"
Ưu: "Good service, friendly and hard working flight attendants Nice gift bag with toiletries"
Khuyết điểm: "Head pads of a seat don't go low enough for my low height. Provided pillows helped though"
Ưu: "The entertainment and food was good."
Khuyết điểm: "Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right."
Khuyết điểm: "We were sent into the boarding tunnel before the plane was ready and ended up waiting 5-10 minutes in really hot weather."
Khuyết điểm: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Ưu: "No viajamos, nos cambiaron a Iberia al otro dia"
Khuyết điểm: "No viajamos"
Ưu: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Khuyết điểm: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."
Ưu: "Loved the service, food and airplane itself."
Khuyết điểm: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Ưu: "At least one crew member made an effort to help."
Khuyết điểm: "We ordered regular vegetarian food without any meat, fish or poultry. We had reserved it at least 2 weeks in advance. Again reminded them at the time of ticketing. Agent went to some one, there was some nodding of heads and we were told to tell crew member in advance. We did it in a written request to head crew. When time came other crew member served us completely ignorant of our request. We were served flash of some animal. We did not want to make a scene but people around were were also bothered. We came out hungry at the other end"
Ưu: "Pretty much everything except for the fact that they have no entertainment in Russian"
Khuyết điểm: "It was very hot on the plane."
Ưu: "On time"
Khuyết điểm: "Nothing"
Ưu: "My flight was full of refugees and everybody I met was humble kind, interested, and fleeing a war zone. We should keep progressive Immigration policy to make sure that people like the people on my flight are able to restart their lives in the US safely and without hassle."
Khuyết điểm: "I'd like to have more water served. Planes are so dehydrating!"
Ưu: "Decent food & entertainment but that doesn't change the fact that my flight didn't actually go to my destination, which is the purpose of booking a flight after all, no?"
Khuyết điểm: "Rerouted us to Adana without warning. No help in rebooking flights. No instructions as to what we were supposed to do. Had to stand in several very long lines - incredibly disorganized. Lost an entire day of my trip."
Ưu: "Amazing service and comfortable environment. The really take care of you"
Khuyết điểm: "Boarding Process could be a little streamlined. Guess we are used to the regulated process."
Ưu: "Food, tv, service. Food is good quality and they serve a lot. Good drinks too."
Khuyết điểm: "Not a lot of leg room in coach..but thats normal for most airplanes."
Ưu: "Travels was safe and everyone offered you support to anything you needed"
Khuyết điểm: "From economy to business class and even first class travel...everyone looks to make your travel experience safe and fun"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Almost everything"
Khuyết điểm: "Landing was not smooth enough"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Khuyết điểm: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Ưu: "We flew during the first week of the Atlanta to Istanbul flight on Turkish airlines. The plane is new, seats were comfortable and in flight service meals were tasty. Good selection of food and alcohol. Also, new movies and good selection of top rated movies to keep us entertained for this 10 hour or so flight."
Khuyết điểm: "Staff wasn't all that friendly. My husband and I fly all the time on domestic and international airlines ( American, Delta, British Airways, Cathay Pacific, Korean Air, etc). The flight attendants just do not seem happy at all. They hustle around and speak to passengers in a very brisk and cold manner. Customer service training is warranted if they truly want to be a best in class global airline."
Ưu: "Thats awesome"
Khuyết điểm: "All personel it was good."
Ưu: "The service, the food, everything."
Ưu: "Flight on time and smooth. Crew was nice."
Khuyết điểm: "Have food allergies and could not eat much of lunch."
Ưu: "It met and exceeded some expectations. I guess part of it was having read so many reviews about other people's bags not making it. I am glad all my bags arrived in one piece"
Khuyết điểm: "Wish there were better snack options, especially considering how long the flight was"