The service on United was great and the seats in first class were great they even turn into beds
Flight crew was great. Boarding experience was good. EWR is so much better than it used to be.
Ưu: "Great staff, smooth flight"
Khuyết điểm: "This flight was booked as a Lufthansa flight, but the actual flight was United. It was OK, but not the service or comfort when I flew Lufthansa in the past."
Ưu: "Fast and efficient"
Khuyết điểm: "Seats could be more comfortable. Especially head rest."
Khuyết điểm: "Gate not ready on arrival."
Khuyết điểm: "Flight was delayed"
Ưu: "The crew was great despite the delay."
Ưu: "Crew was accommodating."
Ưu: "Crew was great. Let me sleep and was pleasant and professional."
Khuyết điểm: "food"
Ưu: "I don’t believe I will be a United customer for much longer"
Khuyết điểm: "I missed my flight due to not being able to get off the plane after landing Flight attendants did not care to help Gate agent was rude Customer service did not want to provide a hotel room because they said the reason I missed my flight is weather relate"
Ưu: "Plane was clean, great amenities"
Khuyết điểm: "Flight attendant was detached and not personable"
Ưu: "I found the reason for being late to be questionable They said heavy snow but as i flew in i looked out the window and saw all roads nicely cleared That does not happen in 3 hours"
Khuyết điểm: "They did not get my liggage to the connecting flight And here i am in Ukraine with no winter clothes at 7 below 3 days later"
Khuyết điểm: "Never got to dc"
Khuyết điểm: "Avion en retard de presque 2h30 a cause de maintenance et personne ne c'est inquiété des gens qui attendait pour leur donner une collation en attendant l'avion car nous n'avons pas manger avant 22h alors que nous devions décoller à 5:50pm on a embarquer vers 8:10pm. Et les hôtesses n'étaient pas agréable. Pas de sourire et passaient avec leur chariots brusquement. Mon copain c'est pris plusieurs coup dans les épaules donc pas agréable."
Khuyết điểm: "The staff does not respect or bother if it is full filght"
Ưu: "Food was okay"
Khuyết điểm: "Agent took an hour trying to figure out how to check me due to the connecting flight being under a different carrier. This is clearly something I couldn’t do anything about. kayak allowed me to book a flight and expect that no matter the number of carriers, there should not be an issue tying the connection with the other flight at the time of check-in. Because of the delay, my husband and I sat apart on am 8 hour flight and because we both were assigned middle seats, no one wanted to sswitch with us. The check in staff was very unfriendly and seemed stressed and overworked. United needs to ramp up on resources quick. The flight crew were very unpleasant. It was just the worst of all flights."
Ưu: "Great service and fed well!!"
Khuyết điểm: "4 hour delay but they did give me 5,000 miles. And I think the main problem with the delay was the airports problem of not having parts."
Khuyết điểm: "Flight was delayed and the female crew member was rude."
Khuyết điểm: "i will not arrive at my destination until 4:03 AM. yuck."
Khuyết điểm: "United employees could stand to learn some better customer service. I prefer to fly with other airlines for this very reason."
Ưu: "crew members friendly and entertainment was excellent"
Khuyết điểm: "More leg room and need better snacks"
Ưu: "We were late leaving Fresno we sat on the runway for 40 minutes and 100° we left Fresno to Denver so the plane from Denver had to wait for us"
Ưu: "The seating seemed a bit more spacious~very much appreciated!"
Khuyết điểm: "Nothing"
Ưu: "United doesn't give any food."
Ưu: "The attendants were friendly, knowledgeable, available. Flight was ahead of schedule."
Khuyết điểm: "Seats uncomfortable and cramped. Cold inside plane. "Free" Wi-Fi free only after you downloaded app. Didn't know I needed to down load app before we took off so then I needed Wi-Fi to download app, which cost money. Noisy inside plane. Ear plugs would be nice."
Khuyết điểm: "it took them forever to board the plane"
Khuyết điểm: "Staff was not overly friendly and carried few smiles."
Ưu: "But as far as I know, nobody was beaten up by your goons. From now on, I will fly United only as a last result."
Ưu: "I liked how we had no delay we took off when we was supposed to and we got there sooner them scheduled"
Khuyết điểm: "I liked that I could handle the seats I have back problems and was still comfortable to me had no problems at all on the flight"
Ưu: "The crew was very attentive. They offered refreshments when we needed."
Ưu: "Courtesy..it was very nice..staff do great..i will fly again on United air plane.."
Ưu: "Good legroom. Did not feel cramped"
Khuyết điểm: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
Ưu: "I liked the direct option to Seattle versus a layover mid country."
Khuyết điểm: "Boarding procedures seem to make no sense. I don't understand why airlines stopped boarding from back to front. I can't see how this "zone" makes it any faster. Entertainment was not free. I get having paid movies, but there should be some free options."
Ưu: "The temperature inside the plane was nice. The stewardists did well."
Khuyết điểm: "Why are planes loaded so erratically it should go first class then back of the plane to front of the plane. I had to check my bag cause everyone is put on the plane randomly the over head compartment filled up and I had to check my bag. I specifically packed to only have a carry on not a check bag. Carley"
Ưu: "Not much to like..."
Khuyết điểm: "Once again, your people need to cater to the people that flight. The very first time I flew with United was December 14, 1982. I was 7. As an adult I have either flown with Delta or US Air. I went with United on this trip and I have to say that I am never going back on another United flight."
Ưu: "Literally the only saving grace was an employee named David R at the Chicago desk on the morning of July 22. He helped my friend and I, calmed us down, and dos his job quickly and competently. He made me feel like a human instead of an insignificant part of the herd of cattle. Thank God for that man."
Khuyết điểm: "I do not have time to fill out this box. I could write about everything shitty that happened, but then I would die typing on my phone instead of doing something amazing like bungee jumping or outrunning a grizzly bear."
Ưu: "It was short."
Khuyết điểm: "Not really fond of smaller planes, a lot more turbulence."
Ưu: "Flight attendant were great. Couldn't get to connect with the wifi at all."
Khuyết điểm: "Wifi couldn't get connected, i think the food selection needs to be updated."
Ưu: "crew members."
Khuyết điểm: "got delay."
Khuyết điểm: "No wifi. No movie."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "Everything was great, no waits, and right on time!"
Khuyết điểm: "N/A"
Khuyết điểm: "Na"
Ưu: "Free and wonderful entertainment! Music, videos, it was really quite wonderful thank you!"
Khuyết điểm: "It could be a mind @/!* walking by super luxerious angled seats in first class then to arrive at the rows of what I thought were no longer existing 80s seats, however I'd like to think that had nothing to do with how sore my back was during this flight. I've never had a problem sleeping before but these were horrible seats :( And a suggestion would be to undate the whole plane or not at all, not brand new seats in front and super old ones in back. It's a weird feeling."