They ran out of the bibimbap in economy
Multiple Passport checks Better communication for English speaking traveling people.
Ưu: "Great crew and very good legroom."
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
Ưu: "Crews are always super well trained."
Khuyết điểm: "Between continental flight need more movies, in my perspective"
Ưu: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "The entertainment"
Khuyết điểm: "More food selection like vegetarian"
Ưu: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
Khuyết điểm: "My son's entertainment console had some issue."
Ưu: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Khuyết điểm: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Ưu: "Got me there and back on time!"
Khuyết điểm: "Could've had a larger movie selection"
Ưu: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Khuyết điểm: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Ưu: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Ưu: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Khuyết điểm: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Khuyết điểm: "late departure"
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Khuyết điểm: "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
Khuyết điểm: "Too much plastics - need to be more sustainable."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "The staff"
Khuyết điểm: "Business would be better"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "Everything.they all assist you and helped u out to look and store your hand carry-on."
Khuyết điểm: "re you trying to register for? ~ Garrett"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "Excellent Service super"
Ưu: "Service was great"
Khuyết điểm: "Cleanliness - not as clean as outgoing flight"
Khuyết điểm: "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Attentive cabin crew, roomie, nice entertainment system that worked the entire time of the trip."
Khuyết điểm: "Food was just ok"
Ưu: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Khuyết điểm: "I had to wake up so person behind me could eat."
Ưu: "The return flight food."
Khuyết điểm: "Uncomfortable seating"
Ưu: "Over all customer service."
Khuyết điểm: "Nothing."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "We were thrilled to be upgraded to business class for this long flight. Korean Air does it up proper., and I managed 5 hours of sleep en route. The food and cabin crew were excellent. It was tough to return to the economy class for our onward flight."
Ưu: "Service was nice and speedy"
Khuyết điểm: "Seat was stiff"
Ưu: "Leg room was good"
Khuyết điểm: "Too tight beside neighboring seats"
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "The beautiful and friendly air syewardess."
Khuyết điểm: "Not comfortable sitting on the cramped seat."
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Ưu: "Very friendly service."
Khuyết điểm: "Korean Air needs to improve check-in. Didn't realize that Morning Calm could be used after early check-in even though kiosk didn't give boarding pass. Once we did and switched out of the SLOW regular line it went great."
Khuyết điểm: "There was no wine available"
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
Highly efficient and great service
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
Ưu: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Khuyết điểm: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "Typical JAL, nearly everything was fantastic."
Khuyết điểm: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Ưu: "Food, service,"
Khuyết điểm: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Ưu: "JAL flight crew were excellent and friendly"
Khuyết điểm: "nothing"
Khuyết điểm: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Ưu: "The crew"
Khuyết điểm: "The foods could be better not up to the standard of EVA air on economy class"
Ưu: "crew was professional, attentive and polite"
Ưu: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Khuyết điểm: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Ưu: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Ưu: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Khuyết điểm: "Nothing"
Ưu: "They give a lot of food and the 12 hour flight was comfortable"
Khuyết điểm: "Limited selection for entertainment"
Ưu: "The high level of service and attentiveness"
Ưu: "Excellent entertainment and the crews attention made me fell welcomed."
Ưu: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Khuyết điểm: "Movie selection was the same on return flight which was a bit of a bummer."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Food, pleasant and helpful flight attendants"
Khuyết điểm: "Long layovets"
Ưu: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Khuyết điểm: "Nothing, it was a very positive experience."
Ưu: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Khuyết điểm: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Ưu: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Khuyết điểm: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
Ưu: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Khuyết điểm: "No food offered, not even a biscuit, only very basic drink selection."
Ưu: "Crew very helpful and courteous"
Khuyết điểm: "None"
Ưu: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Ưu: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Khuyết điểm: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Khuyết điểm: "being moved"
Ưu: "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
Khuyết điểm: "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
Ưu: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Khuyết điểm: "My seat was not comfortable and it was uncomfortably warm."
Ưu: "The food was good, which I didn't expect. The crew was kind."
Ưu: "I didn't die"
Khuyết điểm: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Ưu: "JAL in general."
Khuyết điểm: "NA"
Ưu: "Great 12hr flight"
Khuyết điểm: "Loved everything!!"
Ưu: "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
Ưu: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Khuyết điểm: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Ưu: "Great staff, good food"
Khuyết điểm: "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."
Ưu: "The service was amazing even for an economy class. Everyone was respectful and friendly. It was a pleasant experience and will fly JAL again."
Khuyết điểm: "Very small in the plane"
Khuyết điểm: "Catering and professionalism of the crew could have been better."
Ưu: "Everything was on time and the food and service was good."
Ưu: "Check in counter was helpful and friendly"
Khuyết điểm: "Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!"
Khuyết điểm: "The flight was three hours late."
Ưu: "The crew was nice but that’s about it"
Khuyết điểm: "Maybe a 333 in economy rather than a 343 Seats were too congested. Hardly any place to move"
Ưu: "Food was good, service quick and efficient"
Khuyết điểm: "Inconsiderate people in front reclining seats. Meant already cramped conditions in economy were made worse!"
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "Smooth and hassle-free flight arrived on time despite taking off almost 30 mins late."
Khuyết điểm: "None."
Khuyết điểm: "The seat was a bit small for me, legroom a bit tight."
Ưu: "Crew was nice to direct you to where your seat is. Food was good."
Khuyết điểm: "Snacks n drinks..water or soda offered after few hrs from dinner. Passengers should not ask for drinks or snack. I mean crackers or biscuits few hrs in mid flight. Even if passengers are mostly asleep, a crew member can walk down aisles with a tray of snacks. This will help some people wha mught not like the food or type 2 diabetic people who needs to eat n drink every 2 to 3 hrs. Signage on boarding gate is not clear. Your flight number and boarding time was in small projected sentences under a huge lettered former destination place."
Ưu: "Flight was great."
Khuyết điểm: "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."
Khuyết điểm: "Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero."
Ưu: "Though a long flight.. love flying with Cathay!! The crew was fabulous!"
Ưu: "Nice crew"
Khuyết điểm: "Seat on up position are too straight"
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Khuyết điểm: "They don’t offer enough food on a long flight"
Ưu: "The service and flight were great"
Khuyết điểm: "The food was bland and it had no flavor. I got food poisoning from what they called a low lactose meal. I am a Chef myself and I feel like part of the overall experience is being fed but I didn’t have a great experience with that. I dread the flight home."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Khuyết điểm: "The toilets are small. Sinks clogged and do not drain properly. Toilet seat covers are sticky and stained."
Ưu: "Great service from flight attendants."
Ưu: "Smooth flight , crew members were good"
Khuyết điểm: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
Khuyết điểm: "Food options"
Ưu: "Entertainment was good. There was a lot of movies to choose from."
Khuyết điểm: "Not enough padding on the seats for long distance travel. Not enough leg room. Not enough baggage bin over top of your seat people from other seats put their luggage on your overhead bins."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Two security checks, one at the door of the plane where they take bottles of water that have been purchased after passengers have passed through immigration and security make boarding very slow. There is no priority for Premium. The staff are efficient but service is basic. No sign of staff except when they are serving food. Seats are fine for a day flight. The food is very ordinary and some dishes were not available."
Khuyết điểm: "Not a lot of choice in entertainment. Some programs have been on there for years. Premium economy is not worth the extra money."
Khuyết điểm: "Flight was scheduled to leave 8:30 AM and we ended leaving 12:45 PM!!!"
Khuyết điểm: "My booking did not allow me to do seat selection. Me and my wife sat separately. No resolution from the crew to resolve this. Seats are not comfortable."
Khuyết điểm: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
Khuyết điểm: "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
Khuyết điểm: "Less choices of movies"
Khuyết điểm: "late boarding."
Ưu: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Khuyết điểm: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
Khuyết điểm: "Plane was very very warm"
Ưu: "Confort and service"
Khuyết điểm: "same as above"
Khuyết điểm: "As above. Total failure by Cathay pacific. We were abandoned."
Ưu: "Food was better than average Seats were not too cramped."
Khuyết điểm: "Seats are harder than I like for a long flight. Cathay screwed up my departure date and had to spend hundreds on top of normal change fee to get home on the day I was supposed to."
Ưu: "Great crew, quick boarding"
Khuyết điểm: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."
Ưu: "I've taken other long-haul flights where it seems the flight attendants were serving food or drinks every couple of hours, leaving little time to sleep peacefully. But the Cathay staff, I think, balanced it well. Over 15 hrs, I was only woken up 2-3x for food. Was nice to be able to sleep without being disturbed too much."
Khuyết điểm: "Way too cramped in the economy section. I'm a small guy, but even for me it was cramped."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "Seats are comfort"
Khuyết điểm: "Considering travelling on business class, there were no more dinner for 2 people after 1 hour of sleeping. I though dinner should be on held when people were sleeping in business class. In fact, I am wrong."
Ưu: "Cathay Pacific is a great airline - good and plentiful food and drink and the staff is ever so friently"
Ưu: "Plane was newer & clean. Cabin crew was helpful & nice with my dad transferring from wheel chair to the plane"
Khuyết điểm: "My family traveled with my 80 year old dad but Hong Kong ground crew would not allow us to board together. My wife & I had to carry all our carry on baggage since my mom was the only one allowed to board with him. All three previous flights the ground crew allowed all of us to stay as a family."
Ưu: "-Staff were incredibly attentive and gracious at every step. Could not ask for more from them. The flight attendants were also really conscientious but also discrete about making sure that things were comfortable to passengers, for example making sure that windows were closed most of the time and lights were down so that people could sleep in between meals, and moving someone that was sick to a more comfortable and private seat, both for the sake of the sick individual and for the comfort of the people that had initially been sitting around them. -The complementary movie options were great and really helped pass the time on the 24+hr flight from NYC to Western Australia. -1 free large checked bag, which was very nice. -I think the complementary food and snacks were really yummy and generous, for airline food. I very much enjoyed the meals and snacks. Also, the complementary wine was a nice treat and tasted surprisingly good. -The complementary pillows and blankets were nice, warm, and soft. -The flights were on time, much better than American airlines that I've flown on. -The bathrooms were cleaned regularly throughout the flight and were much cleaner and nicer smelling than other airlines that I've been on."
Khuyết điểm: "The only thing thing that could really be improved upon (which is not as much the airline's fault as the plane manufacturer's fault) is that the economy seats and cabin layout could be more comfortable for long flights. I understand how hard it must be to design a plane that fits that many people and that's comfortable for 24+hrs of flying, but a few improvements could relatively easily be made I think, which would improve the experience dramatically: -If the seats were softer (and perhaps more ergonomically designed with an average person's shape in mind) it would make a world of difference, I think. -Being able to put the arm up on the wall side of the window seat would make it much more comfortable. -Padding on the arms would also help. -Of course more leg space and wider seats would make a world of difference, but I know that is tough to do since space is limited."
Ưu: "service was top notch"
Khuyết điểm: "wish economy chair could recline slightly more but I understand its all about space."
Ưu: "Shorter flight airplane much nicer"
Slow boarding and sat on tarmac for over an hour after landing.
It was very good and have a good time and felt safe.
Narrow seat. Fat guy beside me, taking too much room. Lady with an (okay, little) dog on the other side.
My experience Air Canada it’s pretty bad I’m still in Montreal my flight got canceled from Montreal to Philadelphia and they said there is no flight for two days so I have to stay in Montreal for two days I need my money back and I need a hotel expense
Friendly staff especially the Asian lady. Boarding could have been faster but was alright-it was organized.
Ưu: "Flight delayed. Missed connecting flight"
Khuyết điểm: "We were not informed our flight had been cancelled"
Khuyết điểm: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Ưu: "Staff polite and provided fast service."
Khuyết điểm: "Boarding was hazy and let room for loosing the plane."
Khuyết điểm: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Khuyết điểm: "Flight was late departing"
Khuyết điểm: "Plane was delayed 30 minutes-1 hour on tarmac prior to takeoff for deicing"
Khuyết điểm: "Seats were uncomfortable and tight. Leg room is not existent."
Ưu: "I liked everything. The crew was friendly and attentive and the food was excellent."
Ưu: "No built in entertainment systems. YES PLEASE. Built entertainment systems take up room, sometimes have screens that can't be turned off, and some generate a lot of heat. So glad they were removed. The built in streaming service is a much better solution. Crew was fine."
Khuyết điểm: "Seats are just ridiculously close. This makes boarding take longer. I don't think emergency evacuation is feasible. Have seats this close been tested for evacuations? Knees-touching-the-seat-in-front close. Taller people can't sit with legs straight in front. Eat before your flight."
Ưu: "On board food acceptable"
Khuyết điểm: "Entertainment system wifi connection kept dropping. Crew were oblivious to the issue and unable to address."
Ưu: "Friendly professional staff...flight was on time and pretty comfortable"
Khuyết điểm: "For almost a 5 hr flight all they offer is water or juice...no complimentary meal...and the meal that was offered for sale onboard, they did not have enough meals to keep up with the demand of actual passengers who wanted to purchase."
Khuyết điểm: "Rouge entertainment system is crappy"
Khuyết điểm: "Filthy No entertainment Had to pay for beer and wine"
Ưu: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Khuyết điểm: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Ưu: "A special thanks to flight attendant Var for the superb service on this flight."
Ưu: "The plane was comfortable. Staff was great."
Ưu: "easy flight"
Khuyết điểm: "small flights"
Ưu: "Air Canada accommodated me on an earlier flight saving me 3 hrs."
Ưu: "Both my first and connecting flights were delayed despite excellent weather. No explanation was offered."
Ưu: "Decent movie selection on one of my flights"
Khuyết điểm: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Ưu: "The trip from Kelowna to Vancouver was amazing. Quick very pleasant."
Ưu: "Where rude also unable to hear safety announcemts"
Ưu: "The experience was par for the course. No frills, no pleasantries, only water and juice on offer, but the A330 was great."
Khuyết điểm: "International service quite a bit better, still not lufthansa standard, but better than crossfair/swiss"
Ưu: "Staff was very accomodating"
Khuyết điểm: "No snacks, and that on a long flight and a flight over the Christmas holidays. Although I was lucky to get a good price to fly to Maui with my adult daughter,, as a senior citizen and a person on GIS, a little snack goes a long way."
Ưu: "was a really great trip- I took the dreamliner last week and that was an amazing treat"
Khuyết điểm: "Westjet gives pretzels or cookies complementary- I was surprised Air Canada didn't do the same Was a little squishy but all planes are!"
Ưu: "food was fairly good. crew very nice."
Khuyết điểm: "The selection of movies was poor. not enough current releases. would have liked to have an alcoholic drink for free. (one would be nice)"
Ưu: "The app with the movies and tv shows. The non stop flight to Canada. The electronic check in option at the Ontario Airport. The email I received reminding me about the flight The small aircraft on the way from Orlando to Canada The size of the restroom on the plane back from Ontario to Canada. I am pregnant so that extra room to stretch is great. The fast service when retrieving my luggage."
Khuyết điểm: "My flight back was delayed 2 hours. There were screaming kids on the plane. The flight status on the main screen on the airport reflected a different time than the app."
Ưu: "On flight the flight and service was great. They need to work on the onboard section a lot."
Khuyết điểm: "It was delayed for 2 hours not only they were late they didn't know the gate, I had to stop by the customer service they told me a wrong gate twice they didn't even announce. The most lower customer care I ever experience."
Ưu: "Food was good. Crew was very nice."
Khuyết điểm: "Boarding was terrible. For some reason we boarded 30 minutes late and then take off took forever. This made us late for our landing. When we landed, we were stuck on the plane for an extra half hour (after a 10 hour flight) because customs couldn't take us. I will never fly through Toronto again. This was my second experience with Air Canada there (and the first time my luggage was lost on the way to Brussels) and it is a complete disaster. Customs was the most complicated least organized process I had ever been through. There were 3 different spots to go through, I showed my passport and boarding pass a million times, stations were understaffed and the staff was unhappy, grumpy and snapping at airline guests. Additionally there was no free entertainment on the 10 hour flight."
Khuyết điểm: "The boarding gate for small aircraft is very far away from the terminal. There was not enough seating for all those waiting for flights"
Ưu: "Nice staff. Efficient boarding."
Khuyết điểm: "No basic food for free."
Ưu: "It was great."
Khuyết điểm: "Like to be able to pick my seat ahead of time without a charge."
Khuyết điểm: "The flight was delayed by 2 hours. After boarding, it was another hour before the flight took off. I was seated next to a family with 2 cranky children. I chose this flight just because it was supposed to arrive in Miami at a decent time. Ended up sleep deprived at work the next day."
Ưu: "Flight and attendants great! A second offering of coffee would have been appreciated!"
Khuyết điểm: "Lines were confusing to me. Kiosk machines for boarding passes clogged lines. Only 3 staff working security lines after a long weekend! 3 sets of married couples that I knew of couldn't be seated together! Airport personnel not very helpful and rather cranky!"
Ưu: "the whole process was great. staff at the airport and in flight were all friendly and helpful."
Ưu: "An Air Canada rep over the phone"
Khuyết điểm: "Gate agent, zero entertainment (and no warning that we should download an app inside airport), poor food, flight attendant wouldn't bring coffee to us (made us go to the back)"
Khuyết điểm: "To have to pay for entertainment"
Ưu: "They've replaced the ridiculous entertainment system with a much better one."
Khuyết điểm: "Unwise cost-saving efforts in the Vancouver Maple Leaf Lounge - obscure magazines only, croissants/pastries replaced with a loaf of bread, etc."
Ưu: "Very good food. Great range of entertainment -- much better than United, which last year gave no selection for the long rides between Beijing and Chicago"
Khuyết điểm: "Boarding process. We had four flights on Air Canada, and were put in the last boarding group on every one of them, which makes it hard to get overhead space. It seems statistically impossible for them to assign the worst boarding group to the same people every time, but they did it."