Flight delayed 2.5 hours. Connecting flight in ATL left early or we would have made our connection barely. Delta ran out of hotel rooms so we had to buy our own with a promise of being reimbursed in the future (jumping through a series of hoops no doubt). No food vouchers. Luggage is in limbo. Hoping to be rebooked on another flight in the morning but many of those are already being canceled. Connecting flights should have been notified if the late departure and should absolutely not left early.
Delta One business class seat was the tightest business class seat that I have ever had in many years of flying in business class. Absolutely horrible.
They made us check carry ons despite the entire aircraft overhead space being empty
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
Pilots found a smooth flight path! Wowza!!
Ưu: "Great service"
Khuyết điểm: "Friendly crew"
Ưu: "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Ưu: "Crew, movies"
Khuyết điểm: "Too many announcements. It seems like they were announcing something all the time and it became annoying."
Ưu: "No issues with this flight."
Khuyết điểm: "Seat wasn't comfortable"
Ưu: "Early leaving gate - early arrival"
Ưu: "The B757"
Khuyết điểm: "The time to switch plane it was too short almost missed the plane"
Ưu: "Nothing horrible service"
Khuyết điểm: "Everything"
Ưu: "All the attention bestowed upon me"
Ưu: "Better than spirit"
Khuyết điểm: "Nothing"
Ưu: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Khuyết điểm: "Fix broken seats and tv screens"
Khuyết điểm: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Ưu: "Very professional crew and in a good mood."
Khuyết điểm: "The boardimg in Mexico City is always so messy. I think airlines should send back passengers that pretend it is their boarding time when it is not. So many people end up boarding before they should making a mess at the boardimg gate."
Ưu: "Speedy check in. Friendly crew."
Khuyết điểm: "The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least"
Ưu: "The service and the crew were extremely courteous polite and professional ."
Khuyết điểm: "As it is an all flights just not enough leg room and a very tight chair."
Ưu: "Great service by gate operators."
Khuyết điểm: "TSA process"
Ưu: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Khuyết điểm: "Flight was horrible"
Ưu: "Flight attendants were great"
Khuyết điểm: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Ưu: "The plane left on time if not a bit early."
Khuyết điểm: "With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet."
Ưu: "I liked getting home"
Khuyết điểm: "I didn’t like the delays without warning or any benefits at the end."
Ưu: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Khuyết điểm: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Khuyết điểm: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."
Ưu: "Like the airplane - Boeing 757. More comfortable than the 737."
Khuyết điểm: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Ưu: "Loved the TVs"
Khuyết điểm: "The space was too small"
Ưu: "Truly, everyone of the flight attendants were delightful, professional and caring."
Khuyết điểm: "Food. I didn’t remember to bring food this time but thankfully I was far enough forward there was some. Thanks"
Ưu: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Khuyết điểm: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Ưu: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Khuyết điểm: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Ưu: "I lost the flight To hartford and I pay 4 the hotel"
Khuyết điểm: "I lost the flight To hartford and I pay 4 the hotel"
Ưu: "On time departure and arrival. The Airbus plane has enough legroom for tall persons."
Ưu: "Above feedback is for the MSP to GEG flight"
Khuyết điểm: "Seat, did not get upgraded"
Ưu: "Fast and comfortable"
Khuyết điểm: "No tv but understanding"
Ưu: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Khuyết điểm: "Seats are in humane"
Ưu: "attendant frienliness, and communication."
Khuyết điểm: "The plane. it is an unsuitable for more than one hour flight. The value for the money is down in the bottom."
Ưu: "Clean & new plane, some of the stewards were fine, good pilot"
Khuyết điểm: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Ưu: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Khuyết điểm: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Ưu: "Entertainment was great. Many options"
Khuyết điểm: "When we arrived for check in we were told we did not have seats assigned, even though I had picked seats previously. At the gate we were told the flight was very full so we would not be able to sit together."
Ưu: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Khuyết điểm: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Food and Entertainment were not 'poor' in reality, just not offered...so really the answer should be N/A
Khuyết điểm: "1ST CLASS IS WAY OVERRATED Uncomfortable seats, very rude flight attendants they should not be in the service/hospitality industry!"
Ưu: "Flight was earlier than scheduled. Crew was good."
Khuyết điểm: "Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask."
Ưu: "Everything was pretty smooth, on time, as expected, no problems."
Khuyết điểm: "The entertainment access from my device was unusable due to unavailability of downloading the proprietary American Airlines APP. I had the GoGo In Flight app installed but that wasn’t enough. A better system should be in place."
Ưu: "Mostly pleasant flight crew"
Khuyết điểm: "Better gate agent and mechanics"
Ưu: "We flew economy, so it was what it was. Not really comfortable."
Khuyết điểm: "No free inflight entertainment. Did serve a beverage and a small snack. Crew and staff were friendly."
Ưu: "The crew was great"
Khuyết điểm: "No complaints so far"
Ưu: "Comfortable seating"
Ưu: "I liked how convenient and smooth everything was, from the price of my plane ticket to the pick-up and drop-off of my rental vehicle. Also, the text notifications I received upon landing that informed me how much time I had I had between flights & where to go!"
Khuyết điểm: "Honestly, there's nothing that comes to mind for me as far as improvements go."
Ưu: "Excellent crew (not bossy, obnoxious and officious like UA), on-time, easy boarding."
Khuyết điểm: "Nothing. This was an excellent flight."
Khuyết điểm: "The crew could not have been any less accommodating for a nursing mother flying without my baby and needing to pump. I will be writing and submitting an official complaint to American Airlines ."
Ưu: "The food and the movies!"
Khuyết điểm: "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
Khuyết điểm: "The cabin was way too cold."
Ưu: "Excellent beverage service and opportunity to purchase food"
Khuyết điểm: "How to connect to AA in flight entertainment. Always takes forever to connect"
Ưu: "Good amount of leg room and storage. Smooth flight."
Khuyết điểm: "Snacks"
Ưu: "First class meal (lasagna) was quite good."
Khuyết điểm: "Flight was two hours late due to snow and deicing."
Ưu: "The service was great"
Khuyết điểm: "That you have to pay extra for entertainment, that you have to have your own device, and that the food was mediocre"
Ưu: "Did not experience food or entertainment"
Ưu: "Flight was easy and quick. Staff was attentive and plane was clean. Plenty of room for this big guy in economy."
Khuyết điểm: "Food selection are poor. Need to follow diet trends more closely. Diets are changing globally and we want healthier choices. On flight entertainment failed again on this flight. To keep people busy and engaged during fight it is very imperative to keep those systems updated and working. Helps relax customers and make the time fly. This was the 3rd fight that had issues with electronics."
Khuyết điểm: "the seat space just to tight not any leg room on long flight"
Khuyết điểm: "Very poor communication with multiple delays. Boarding was 2 hours late, and yet flight was still showing as on time. Then when finally boarded, sat at the gate much longer due to no push back crew. Sloppy and disrespectful of peoles time!"
Khuyết điểm: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Khuyết điểm: "Missed connection due to the crew delay and the runway being shut down to only one."
Khuyết điểm: "Flight attendants were a little abrupt. Could have been friendlier."
Khuyết điểm: "If you get to the airport too early and there aren't any American Airlines flight before yours you have to wait for the crew to get there to open the counter and check you in. Just a couple pounds over the 50lbs and you get screwed with a $100 fee. There is very little AC in the airport and very few outlets so if you have to wait for a flight make sure to charge your devices prior to getting to the airport. WiFi on this an all other American Airlines flights I've recently taken has been useless - almost impossible to use."
Khuyết điểm: "This flight is delayed 8/10. Miserable route"
Khuyết điểm: "We taxied on the runway for 45 minutes. Grrr"
Ưu: "Drink service was good"
Ưu: "I arrived at my destination"
Khuyết điểm: "There was nothing to like since there was no service on board"
Ưu: "Had a row to myself."
Khuyết điểm: "Tried to standby for earlier flight or pay a change fee or buy another ticket, but they wouldn't let me even though there were empty seats on the plane according to the gate representative. When I called customer service there was a 46 minute wait. When they called me back it was too late, and they said only gold or higher members could stand by. When I got on my later fight, the wifi and entertainment didn't work."
Ưu: "Super smooth flight that arrived on time. Nice crew."
Ưu: "i loved everything but there should be more variety of food and snacks"
Khuyết điểm: "nothing"
Ưu: "the choice of movies was great. I two very well presented selections."
Khuyết điểm: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Ưu: "Good service and excellent crew"
Khuyết điểm: "Food choice are few by the time they reach the back of the plane."
Ưu: "I loved the extra room in the seating, great seats too. Plus the personal TVs and movie selection was fantastic!!! However, 1/3 of the planes TVs did not work. Luckily, my row of TVs did work and we had an empty seat between my daughter and me , so when my son's TV went out he sat in my row which did work. Great plane, once everything is fixed!"
Khuyết điểm: "I paid 800.00 and no breakfast order lunch served."
Ưu: "crew was nice. Plane seemed new with nice seats. Entertainment was nice feature."
Khuyết điểm: "Cramped seating. As per usual."
Ưu: "The ticketing staff in Lihue was excellent!"
Khuyết điểm: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Khuyết điểm: "Flight cancelled to begin the trip. They did however help us get a flight on Alaska to get us to los cobos"
Ưu: "The new airplane was nice. The plane that we took to Hawaii was so old that it still had ashtrays and was super dirty."
Khuyết điểm: "For some reason American has not given us any seat assignments in our trip home and all the gate agents are very unfriendly and not in HR least bit helpful."
Khuyết điểm: "The flight movies and entertainment were down the whole flights but only for our seats. Which on an international flight was the pits."
Ưu: "New plane"
Khuyết điểm: "Crew was ten minutes late"
Ưu: "I liked that I landed in time to get to my next flight."
Khuyết điểm: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."
Khuyết điểm: "Took a long time to get off the plane after landing and luggage claim took took a really long time."
Khuyết điểm: "Food. Too little food and drink"