Best hospitality and cheerful staff so far, made the long trip soo much better. equipment a bit old and hard to use controls slow and archaic needs much overdue update, food selection was good, great hospitality probably fly with again
You at KAYAK should know this flight NEVER took off. And yet you are asking for the survey?
Much much better than Alitalia or Delta
Ưu: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Khuyết điểm: "In-flight entertainment films were a bit limited"
Ưu: "Crew was very good and the food excellent."
Khuyết điểm: "Seat space is a little small."
Khuyết điểm: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Ưu: "Liked that they moved me to a better seat - was sitting next to a cranky old Turkish man - who complained every time we brushed his legs getting into our seats- he refused to stand to let us into our seats- I said this is not gonna work and they found me a great seat with some normal passengers."
Khuyết điểm: "Food was just ok, plus it’s a longer trip - I understand they kill the lights to let people sleep but offering more drinks - soda and water would b nice - rather than having to go to back and beg- they know who is awake and watching movies - b nice to ask."
Khuyết điểm: "My bag was lost"
Khuyết điểm: "Turkish Airline lost one of my checked in bag! Never found it!"
Khuyết điểm: "The flight was delayed an hour and a half. The system kept throwing my son and I out of two different movies every five minutes. I got fed up and decided to listen to music. Was good for three songs and kept freezing and throwing me out. Was happening to other passengers too. It was very frustrating."
Ưu: "Food was quite good for an airline."
Khuyết điểm: "The cabin was hot, couldn't sleep, no air vents."
Ưu: "Great crew, good entertainment, nice planes."
Ưu: "Old fashion service very attentive crew and plane very clean and comfortable"
Khuyết điểm: "Very odd in boarding as business class seemed we should have been 1st"
Ưu: "Only the stewardesses very helpful and professional"
Khuyết điểm: "The seats"
Khuyết điểm: "Nothing"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Food was above-average for international flights, and the staff visited the cabin frequently, checking to ensure that customers were okay. It definitely felt like a more personal flying experience."
Khuyết điểm: "Ground support (desk, etc.) in Istanbul was not convenient - the communications were crossed often, and on a long layover we were told incorrect directions and missed an opportunity to sleep in the airport in their resting room (seems to always be full)."
Khuyết điểm: "Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs"
Ưu: "Meal service on a short flight"
Khuyết điểm: "This was a connection flight to telaviv, but I still had to go through security again. On top of that, once through security there was no food or drinks available while waiting to board."
Ưu: "Overall trip was really good."
Khuyết điểm: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Ưu: "Great food and service. Turkish Airlines has always had a good reputation as we flew with them for years and that hasn't changed. My only one peeve was that I was asked by the flight to sit next to an unaccompanied minor in case of energency. Being a mother. I thought, no problem. The child then became my responsibility on a ten hour flight. Boundaries were crossed when it graduated from assistance to responsibility byt little one could do mid air."
Ưu: "Love how the crew always take care of you and are very nice."
Khuyết điểm: "Seats can be a bit better"
Ưu: "Crew was helpfull food was good"
Khuyết điểm: "Slippers and blankets were not provided to all passengers. Toilets got unacceptable by the end of the flight."
Ưu: "Everything was good"
Khuyết điểm: "Nothing"
Khuyết điểm: "Homeland has made flying into the us miserable. The checking of cameras is ridiculous. If they work we should not have to check them. Then when we landed the nastiest people are in the us Turkish check in was painful and makes one consider not flying"
Khuyết điểm: "When I arrived in Lagos my luggage did not show up and I had to arrange everything including a private pick up and courier service and I had to pay for it all and got it 6 days later and the 180.00 naira which was in the luggage was stolen."
Ưu: "It was a full plain but overall ok I will take this flight again"
Ưu: "Good food"
Khuyết điểm: "No bed to sleep in"
Khuyết điểm: "The last minute gate change--"
Ưu: "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
Khuyết điểm: "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."
Ưu: "Almost everything from boarding till landing."
Khuyết điểm: "I didn't like the fact that people need to wait in the bus shuttle too long. It's just better to let people wait at the gate and ride them to the plane when it's 100% ready."
Khuyết điểm: "What didn't you like? the servive and food was not available so i was hungrey for all 11 hours"
Ưu: "The food was good, the crew was very professional and friendly."
Khuyết điểm: "The seats are too crammed and there's barely any room in the economy class."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Great entertainment selection."
Khuyết điểm: "The cabin was too warm--i was sweating for a good part of the flight. I'm a taller person and felt the seats were uncomfortable--especially when the person in front of me was reclined. It made it nearly impossible to get any sleep."
Ưu: "Very pleased with the entertainment on board, the crews was very helpful and efficent"
Khuyết điểm: "my meal from BKK to Istanbul was served cold ( eggs and spinach ) they forgot to heat it up."
Ưu: "I didn't like anything! Extremely disappointed and not planning to fly with Turkish Airline again. I been flying with Lufthansa since April 1993 twice sometime 3 times a year and I don't remember ever being annoyed, disgusted, treated poorly and rudely and disturbed with any of their flights as I was on Turkish Airline! Ms. Meryam was the rudest human being/ female I met so far! Extremely rude , unprofessionally and very unfriendly Ummi G. Gunturk"
Khuyết điểm: "I didn't like anything! My seat was broken, didn't move , the seat arm was broken , TV screen was broken and the crew didn't have the curtesy to even bother to upgrade me to a better seat. Instead the dumped me to the second to the last seat all the way in the way which the seat didn't work either. I been on the broken seat with my neck braces around my neck on (due to a neck injury) for 11 hours and the crew didn't give a damn about me!!"
Ưu: "I had a really long lay over and got a free hotel. None of the airline personal will help you find the hotel desk you need to get to, but if you keep asking around you'll find it eventually(in arrivals next to the starbucks). Shuttle service to and from the hotel. The hotel was fine(I mean not great but it was descent)."
Khuyết điểm: "The flight attendants aren't super nice and if they don't understand you they kinda just move on. So that was sort of annoying."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Food was excellent. And I love the care packages!"
Khuyết điểm: "N/a"
Ưu: "Excellent food and service. Very friendly and professional crew."
Ưu: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Khuyết điểm: "Flight left over an hour late and I nearly missed my connection as a result."
Ưu: "The staff"
Khuyết điểm: "Food quality degraded compared to early years. I have been seeing the very same food for couple of yours- tasteless bland food did not have the bridge, we had to use buses at Istanbul airport"
Khuyết điểm: "They always ran out of food options."
Ưu: "Great food. Nice clean plane. Nice staff. Well worth the money, great entertainment."
Khuyết điểm: "We left a bit late, but the capitan kept us informed and we were comfortable and had lots to watch and entertain us."
Ưu: "Comfortable seats (good space for legs), good entertainment (big variety of new movies) and friendly boardpersonal"
Khuyết điểm: "Online check in was easy but impossible to print my eticket via my iphone (no mobile version for eticket) After Online check in, still had to cue because there was no single drop off available. So no time saving"