Ưu: "no delay"
Khuyết điểm: "seat are really getting smaller"
Ưu: "The crew were friendly and attentive, the seats were somewhat comfortable being in economy."
Khuyết điểm: "For the price you pay it is what you get."
Khuyết điểm: "Cramped seats. Food was just ok. Movies were old and not that many of them"
Ưu: "Yes both of those were great."
Khuyết điểm: "The flight got delayed by 2 hours and then another 30 mins when we landed. This is my first time flying with Eva airways and all 3 times, it has gotten delayed by more than 2+ hours."
Ưu: "Overall in-flight experience was smooth. Check in (online and at-the-counter) were convenient. Staff were courteous."
Khuyết điểm: "Maybe provide snacks to travelers during flight."
Ưu: "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
Khuyết điểm: "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
Khuyết điểm: "No IFE onboard these a321"
Ưu: "attentive staff"
Khuyết điểm: "they destroyed my suitcase"
Khuyết điểm: "It’ was awesome"
Ưu: "It was a quick flight to my home country!"
Khuyết điểm: "People abuse the wheelchair policies although they are physically fine."
Ưu: "Very comfortable flight, many amenities included. Meals were excellent. Hospitality was exceptionable."
Ưu: "I travelled on Eva a few times a year, was used to and liked Eva."
Khuyết điểm: "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
Ưu: "Nice new plane, attentive attendants, food always great. Rarely any complaints with EVA, even on long-haul flights (16+ hours)."
Ưu: "Crew was professional and entertainment was nice"
Khuyết điểm: "Delayed boarding and took off"
Khuyết điểm: "Narrow space"
Ưu: "Pleasant friendly crew. Clean bathrooms."
Khuyết điểm: "Entertainment choices seem to be limited compared to the long haul international flight."
Khuyết điểm: "The departing flight from Taiwan was delayed so our arrival to jFK sa late."
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
Khuyết điểm: "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
Ưu: "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."
Ưu: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Khuyết điểm: "If meal times were posted, it would be easier to plan. Sleeping and snacking"
Ưu: "EVA is a very good airlines. I recommend them for traveling"
Ưu: "Amazing food, comfy seats and good entertainments system"
Ưu: "I slept all the way"
Khuyết điểm: "Smaller seat now with emergency seat"
Ưu: "The service was very good, the food was better than at most airlines. There even seemed to be a little bit more legroom. The bathrooms were kept clean."
Ưu: "It was my first time flying with EVA. I have nothing bad to say. I will fly with them again and again."
Khuyết điểm: "None."
Ưu: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. There was not a vegetarian dinner available on this flight."
Ưu: "Nothing ."
Khuyết điểm: "Poor service ."
Ưu: "Terrible experience"
Khuyết điểm: "I was refused permission to board the plane"
Ưu: "Seat is comfortable, washroom very clean"
Khuyết điểm: "So far none since this is my second time in Evaa Air."
Ưu: "Isolated seating just two of us. Sea food option."
Khuyết điểm: "Lack of variety in sea food."
Ưu: "Boarding and service by the crew wers great."
Khuyết điểm: "Food was a little to much asian."
Ưu: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Khuyết điểm: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Ưu: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Khuyết điểm: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Khuyết điểm: "Flight attendants were unfriendly. My headphone disappeared on the flight , no help from flight attendants."
Ưu: "best international flight yet in all areas, especially considering it was economy"
Khuyết điểm: "since I flew EVA both there and back to the states, I quickly ran out of movies to watch but this is such a minimal complaint"
Ưu: "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
Khuyết điểm: "Feel comfortable"
Ưu: "Good in flight entertainment options, overall smooth flight, take off and landing."
Khuyết điểm: "Lots of kids screaming and running around the plane."
Ưu: "The crew were friendly"
Khuyết điểm: "The smell from the bathroom."
Khuyết điểm: "Flight crew was unfriendly with myself and other passengers."
Ưu: "On the flight it was good over all.But the ground staff of EVA ruined it. She doesn't know the meaning of customer service."
Khuyết điểm: "The SF airport luggage manager of EVA tried not to help write a report of my luggage damage for our insurance by saying definitively that the damage was made by TSA. She behaved not like customer service but police officer."
Khuyết điểm: "Very shock during flight."
Ưu: "washroom was always clean, nice attendant,"
Khuyết điểm: "better food, give more drinks, giving more food, need more movies, entertainment."
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Khuyết điểm: "Food options could have been better. I decided to treat myself and fly business for better service but both my trip were epic failed!"
Khuyết điểm: "From worst to worst."
Khuyết điểm: "Comfortable seats for family with infants or kids,"
Ưu: "CREWS WERE FRIENDLY/FOOD WAS GOOD"
Khuyết điểm: "for a long flight seat could have been a bit bigger."
Khuyết điểm: "food, comfort"
Ưu: "seat not very comfortable"
Khuyết điểm: "too crowded"
Ưu: "Very friendly staff and modern plane."
Ưu: "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
Khuyết điểm: "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "Crew are very helpful."
Khuyết điểm: "Need reclining seats"
Ưu: "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
Khuyết điểm: "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
Ưu: "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
Khuyết điểm: "The seats are a little thin and the angle does not give adequate lower back support."
Ưu: "Yes, my first time Philippines Airlines experience was impressive"
Ưu: "Flight was smooth and short."
Khuyết điểm: "Price is a bit higher compare to other airlines"
Ưu: "The ataff assigned me an exit row qwitj extra legroom"
Ưu: "Attentive, polite,, cheerful attendants, very service oriented. Very nice airplane and nice business class at very good price."
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Ưu: "The staff was very helpful especially because I flew with my 5 month old son. They were very nice. The seat had enough space."
Khuyết điểm: "The food was ok but could do better."
Ưu: "The salmon dish was however good and more than made up for it."
Ưu: "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
Khuyết điểm: "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."
Ưu: "Great food and free wine. American carriers should learn about service from Phillipines Airlines!"
Khuyết điểm: "Better entertainment options would be nice, but I needed a nap anyway."
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Ưu: "The service given from the flight attendants. They are very nice and make you feel comfortable. The flight was fast and we arrived 22mins ahead of our schedule time which was good."
Khuyết điểm: "None"
Ưu: "Comfort and entertainment system"
Khuyết điểm: "To late to board passengers,"
Ưu: "Staff attended well , flight on time, well organised"
Khuyết điểm: "N/A"
Khuyết điểm: "The flight was 1.5 hours late and when we were supposed to board I was told that the plan hadn't even left Manila. This was at 9PM at night. There was no notice given so we arrived at the airport on time only to wait for almost 2 hours. PAL has a monopoly on the route and charges almost $100 for a 45 minute flight. I understand the pricing but not notifying passengers when a flight is going to be that late simply reflects a lack of concern on the part of PAL."
Ưu: "Very little leg room and stinky toilet"
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "Plane from HNL to MNL is brand new with free entertainment in every headrest. Crew was pleasant and helpful, came by with water often."
Khuyết điểm: "Food on return flight was terrible. Got stuck with pork selection for first meal, which was extremely fatty. Second meal, pork again, with eggs. Completely inedible. Disgusting, and Im not a very picky eater."
Ưu: "They have the friendliest flight crew I've ever seen."
Khuyết điểm: "There was too much leg room. I'm not used to that."
Khuyết điểm: "No entertainment, small small seating space especially for tall passengers, flight crew who keep talking and gossiping out loud during the flight."
Khuyết điểm: "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
Ưu: "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
Khuyết điểm: "See above."
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Khuyết điểm: "Cancelled flight and they said they couldn't get another flight. We then had to re-buy tickets on another airline. They never said a thing about a refund"
Khuyết điểm: "Flight is always late Seats are very small no screen at your seat meals are so-so"
Ưu: "Good flight with excellent Serb=vice form the crew"
Khuyết điểm: "Inflight entertainment US for one whole sections of the aircraft. The aircraft looked tired the table fittingwas broken ,"
Ưu: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."
Ưu: "Crew were friendly and helpful. During the flight, you need to have your tablet or phone with installed PAL apps to able to access and play their online entertainments."
Ưu: "Vegetarian meal - way better than delta"
Khuyết điểm: "None"
Ưu: "Boarding and staff were fine. Was able to sleep."
Khuyết điểm: "It was 2 hours late, postponed. Very old airplane. Food terrible."
Ưu: "I really liked how the crew was very understanding and went above and beyond to fulfill the customers' requests."
Khuyết điểm: "That you actually had to ask for certain plane amenities such as blankets, hot drinks, etc. I suppose it's just because I'm used to being asked first instead of expecting to request these things."
Ưu: "The food was decent compared to all other PAL flights I have taken. The aircraft was also decent and no safety pins to hold seat pockets in place. Clean. The boarding scheme finally works when passengers are shown visuals and actually rejected when their rows are not yet called. Hopefully this service will only improve for the better and hope that flights to the US have also now improved as I have been avoiding PAL like a plague ever since the 2000s if I can as the food and service and the plane were mediocre at best. Maybe this time it is actually worth trying again. We'll see."
Khuyết điểm: "The delay caused by cargo being loaded late is not acceptable especially when you have a tight schedule for transitting in SGN for another flight. PAL should strive to stick to the time and avoid these delays by planning ahead..."
Ưu: "flight was on time, good service"
Khuyết điểm: "check in to get boarding passes is very poor. had to go to sales office to get voucher then go to check-in counter to get boarding pass and check luggage"
Khuyết điểm: "Loud and weight restrictions were not goodl"
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Khuyết điểm: "All ok"
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Khuyết điểm: "Music or movie will be good."
Khuyết điểm: "I am not sure why they were delayed."
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Khuyết điểm: "MinimumService！"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Khuyết điểm: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Khuyết điểm: "The flight was delayed for over 30 mins."
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Ưu: "i did not see any entertainment."
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Khuyết điểm: "Confort"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Good value. Some leg room in Biz."
Khuyết điểm: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "QUIET ZONE"
Khuyết điểm: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Khuyết điểm: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Khuyết điểm: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Khuyết điểm: "An hour and half delayed without prior notice. So i had to wait at the gate."
Ưu: "Safe smooth flight. No frills."