Service disparity was apparent. One less meal for a 16hr flight. Seats were super cramped at the rear end of the flight. Ground staff switched us to the bulkhead row since we were traveling with a toddler even though we didnt need a bassinet and booked another seat.
Ưu: "Food, crew , entertainment are excellent."
Khuyết điểm: "The boarding is a little longer than normal"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "The timing of the flight and available entertainment"
Khuyết điểm: "For economy class, maybe more variety to meals?"
Khuyết điểm: "Seating"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Crew helped me with a chamomile to help me sleep."
Khuyết điểm: "It was quite good"
Khuyết điểm: "No entertainment but it’s probably because it was a short trip"
Ưu: "Everything else"
Khuyết điểm: "The crew didn’t have me the right food"
Khuyết điểm: "There was no acknowledgment of Platinum status with Qantas. I do not expect anything special, and I usually just get a welcome back, but this time there was zero acknowledgment. The seat from DXB to HKG did not quite go “flat”. The upper half went as far back as, i’d say, around 170 degrees."
Khuyết điểm: "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "I had my seat changed due to my injured leg, staff acted swiftly, flight was relaxing."
Khuyết điểm: "They ran out of options on the food and considering it wasn't a full flight that surprised me."
Ưu: "Nice and clean flight good crew"
Khuyết điểm: "Nothing as such"
Khuyết điểm: "Baggage claim in Newark horrible and slow. Not the brightest people here."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Next time will try first class"
Khuyết điểm: "Not a thing"
Ưu: "Not much"
Khuyết điểm: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Ưu: "Great and friendly cabin crew. Lots of movies to chose. Food was great."
Khuyết điểm: "All was great"
Ưu: "Crew were friendly Entertainment was good"
Khuyết điểm: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Ưu: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Khuyết điểm: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Khuyết điểm: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
Ưu: "Food, Legspace and services"
Khuyết điểm: "Crew wasnt tht helpful"
Khuyết điểm: "Couldn't decline the chair and cause much neck pain"
Ưu: "Left on time. Reached early. Flight crew was friendly. In flight entertainment was good."
Ưu: "Great service and airplane!!!"
Ưu: "The staff were pleasant and the food was passable"
Khuyết điểm: "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."
Ưu: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
Ưu: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Khuyết điểm: "It does not fly to all the destinations I travel to."
Ưu: "Polite staff and professional."
Khuyết điểm: "I was asleep so I did not get my arrival card from the crew when landing in transit in Yangon"
Ưu: "Crew is friendly and good service"
Khuyết điểm: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Ưu: "Pretty uniforms and good service: Polite, gentle, helpful"
Ưu: "Everything is perfect"
Ưu: "Over all experience"
Ưu: "Great service all round and lovely staff on board! A delight to fly."
Ưu: "Nice comfy and roomy seats. Excellent service."
Ưu: "Friendly staff, great movies"
Khuyết điểm: "Nothing!"
Ưu: "The boarding process was very light and smooth . There weren't many pax though."
Khuyết điểm: "A small smile by the S. Korean cabin attendant whilst conducting the service would have made the flight even more pleasant."
Khuyết điểm: "The food looked so bad and tasted even worse. Very very poor quality of food. My daughter and I , both would open the tray and close it back. We ate only the crossiants and fruits. Emirates need to improve their meals."
Khuyết điểm: "Ran out of vegetarian meals by the time they got to my seat. So I had to make do with some biscuits and bread"
Ưu: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Khuyết điểm: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Ưu: "Great staff and in flight entertainment"
Khuyết điểm: "Other passengers..."
Ưu: "Great airlines, no issues. Everything was great and outstanding."
Khuyết điểm: "NOTHING"
Ưu: "Pretty spacious for economy, clean, well-lit, easy to navigate. I really liked the windows in the cabin on this flight compared to other planes. Crew was kind. Easy to use entertainment and movies. The temperature was moderate, which means very comfortable with the blankets that were provided."
Khuyết điểm: "Ordered vegetarian meal, was served vegan meal with margarine. I specifically stated that dairy was ok, and the vegan meal was not good. Boarding was a bit of a disaster, unclear and hoards of people blocking aisles and visibility. We also got in late which is very problematic."
Khuyết điểm: "food"
Khuyết điểm: "very poor food and seating"
Ưu: "They got us there safely"
Khuyết điểm: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."
Ưu: "No complaints, Turkish airlines is simply one of the best company in Europe."
Ưu: "Very good leg room and comfortable seat."
Khuyết điểm: "Foot rests in economy - better ventilation options airflow"
Khuyết điểm: "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"
Khuyết điểm: "Luggage handling could be a lot better. Two out of four of my bags were damaged beyond repair"
Ưu: "Crew were excellent"
Khuyết điểm: "Seats are too narrow, uncomfortable ."
Ưu: "Food as per.always was.great and choice of entertainment also good."
Khuyết điểm: "Bording was delayed because of inbound flight delays."
Ưu: "Food was excellent!"
Ưu: "The flight crew was amazing- very pleasant and hospitable. There was great entertainment available which made the flight go quickly. The food was good. We did not realize we had to select vegetarian ahead of time, but having cheese sandwiches available made that easier. The small bag of toiletries that we were given was a very nice surprise."
Khuyết điểm: "Carrying luggage down stairs after the flight was difficult but the flight team was helpful."
Ưu: "everything . also very spacoius restrooms. it deserves vest airtline"
Khuyết điểm: "hmmm the flight is slightlt longer . hopefully one day soon there will be ditect flight to Malta"
Khuyết điểm: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Ưu: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"
Khuyết điểm: "Bumpy ride"
Ưu: "Enhanced security screening is great."
Khuyết điểm: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "Very limited selection of movies."
Ưu: "Overall it was ok. I enjoyed the leg space."
Khuyết điểm: "I suppose it's just a matter of different manners"
Ưu: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Khuyết điểm: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
Khuyết điểm: "The Turkish government not allowing me to use my ticket."
Ưu: "Good service everywhere"
Ưu: "Food was relatively good."
Ưu: "friendly people. good food. top notch service"
Khuyết điểm: "They have lost our luguage and up to this minute, we dont know where they are and when we are getting them. They are not even answering our calls or emails. Very bad airline with very unprofessional people. Will never fly aith this airline again."
Khuyết điểm: "This 13 hours and 5 minutes flight was extremely hot. Regardless of how many times we've asked the flight attendants to make it cooler for us, nothing changed. By the time, we get off my shirt was soaking wet. Imagine flying for so long under these conditions. What an horrible customer service!"
Ưu: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Khuyết điểm: "Less legroom than others. Small drink proportions."
Ưu: "pleasant flight attendants"
Ưu: "Food is good; service is good. Boarding times were later than expected and left late but didn't arrive lat. Entertainment options were good"
Khuyết điểm: "more food options would be good; also include decaf coffee or green tea as options"
Ưu: "Travelling with Turkish Airlines was pleasantly surprising! I'm used to domestic flights in the US which are no fun but as soon as I boarded our flight, the crew was so kind, I appreciated the pillows, blankets and extra care package provided with ear plugs, socks and an eye mask! It helped make the trip that much more pleasant to be able to sleep! I tend to get motion sickness and the crew on all four of our flights were so kind to give me water when I boarded the plane to be able to take my medicine. The flights were on time for the most part and the on-board entertainment helped a very long flight be more tolerable!"
Khuyết điểm: "I had an issue with a passenger on our plane from Zanzibar to Istanbul but that was at no fault of the airline or the crew. One crew member was so sweet to allow my husband and I to move further back in the plane once boarding was finished. We were coming home from our honeymoon and the rude woman wouldn't get out of our seat so we could at least sit next to each other! It was unfortunate, but again, at no fault of the crew or airline and we were so thankful for the crew member helping us find somewhere we could sit together! I wish I would have gotten his name but it was on flight TK567 on May 4th. To whoever he was, thank you!!!"
Ưu: "Crew was professional, pleasant"
Ưu: "Food, value"
Khuyết điểm: "My personal tv did not work for the entire 11 hours flight"
Ưu: "The seats not very comfortable. The staf not friendly at all."
Ưu: "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
Khuyết điểm: "not a fan of the tight sitting"
Ưu: "Turkish Airways service is very good -- good staff, clean airplane, attentive service"
Khuyết điểm: "The airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected."
Ưu: "Enough room to spread out; excellent entertainment choices; ability to charge phone easily; wifi"
Ưu: "The food tasted great. The crew are very friendly."
Khuyết điểm: "The seats are kind of small"
Ưu: "I am a frequent Turkish Airways travel and have always enjoyed my experiences with Turkish Airways."
Khuyết điểm: "My seat was not functioning so I was not able to recline to more comfortably sleep during the flight. The flight was an overnight flight from NYC-JFK to Istanbul, i.e. so a VERY long flight! A flight attendent was not able to get the seat to recline either and said she'd come back to help with another seat or some other solution, but never returned. This made the flight less comfortable and a bit disappointing as my typically experience with Turkish Airways is excellent!!"
Khuyết điểm: "My flight was cancelled"
Ưu: "Pleasant service, good food, and excellent entertainment"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "The seat Screen did not work."
Ưu: "The service, the wine, the staff."
Khuyết điểm: "The food tasted bland. Wasn't bad, but bland."
Ưu: "It got me to the next airport alive"
Khuyết điểm: "There was not much to watch on tv and not enough alcohol"
Ưu: "Crew were pleasant and did a superb job of making passengers feel welcome."
Khuyết điểm: "My gripe is mostly with the ground staff. I was happily sitting in the lounge drinking copious amounts of hot tea due to an illness when my flights status changed on the monitor; "go to gate", it read. When I dutifully arrived at the gate, what was happening? Absolutely nothing. I sat there shivering for another 30 mins before boarding, my heat source (the tea) removed. The moral of the story is that a passenger's time has value, DO NOT waste it. In my case, the cost was physical agony of freezing on a mediterranean island in the summer while wearing 2 shirts, long pants, and double socks. If the ground staff did everything to procedure and are thus faultless, then the procedure is reprehensible and should be updated."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Khuyết điểm: "always same food and poor conditining"
Ưu: "Not much."
Khuyết điểm: "Starting with the check-in process. It's the 21st century, people should be able to check in electronically. I was traveling with one other person. For whatever reason the seats were not next to eachother. Flying to Munich they were nice enough to look for seats next to eachother, to no avail. Not this time around. The check in line was horrendous, security was horrendous, and the gate process could not have been worse. The service was bad. Requests for water took 15+ minutes to be fulfilled. I also noticed there were not enough non-beef meals on the plane for those who requested with it. Then we landed and the nightmare...continued. Taxiing took 40 minutes. They brought us to three different gates before finally disembarking onto the Tarmac."
Ưu: "Excellent food, service and on-time"
Khuyết điểm: "Seats too close together. Also -- and VERY important -- they are so close together that they shouldn't be allowed to tilt back and press further into the person n the back's knees. NOTE: Turkish Airlines is, by far, not alone with this problem. Airlines have jammed too many seats in the plane. Increase fares a tad and give more knee space."
Ưu: "I was pleased with the food. It was plentiful and varied. I appreciated that the cabin lighting was increased gradually allowing people to wake up gradually instead of abruptly."
Khuyết điểm: "The seats were very close. The seats were not well padded. The bathroom trash was overflowing."