Delays in boarding and takoff
Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
Ưu: "Best in the world, as always."
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Ưu: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Khuyết điểm: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ưu: "They were very generous with food and drinks. It was a pleasant flight."
Khuyết điểm: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Ưu: "Excellent crew and very well dressed and always smiling"
Khuyết điểm: "The lights were switched off for a very long time. That can be avoided"
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Khuyết điểm: "Everything was fine."
Khuyết điểm: "Non"
Ưu: "The Staff was very friendly."
Ưu: "I reallyiked th service from the crew"
Khuyết điểm: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Ưu: "Espresso coffee, champagne, crew, headphones"
Ưu: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Khuyết điểm: "Nothing"
Ưu: "Excellent crew"
Khuyết điểm: "My seat was very hard"
Khuyết điểm: "The desserts. The bun."
Ưu: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Khuyết điểm: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Ưu: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Khuyết điểm: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Ưu: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Khuyết điểm: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Khuyết điểm: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ưu: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Khuyết điểm: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Ưu: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Khuyết điểm: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Ưu: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Khuyết điểm: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Khuyết điểm: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Ưu: "Foot rest, large movie screen, good food"
Khuyết điểm: "They ran out of diet drinks."
Ưu: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Khuyết điểm: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "Red wine was good"
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "The service and fast flight"
Khuyết điểm: "N/A"
Ưu: "Loved the crew. Really helpful."
Khuyết điểm: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Ưu: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Ưu: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Khuyết điểm: "Really nothing. I loved flying with them."
Ưu: "Singapore service is always outstanding"
Khuyết điểm: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Ưu: "everything, excellent job"
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Khuyết điểm: "Food was ok, not super high quality."
Instead of 1 hour layover in Doha need to wait for 5 6 hours.
Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution.
Khuyết điểm: "Cleaning of bathrooms"
Khuyết điểm: "Flight was cancelled and rebooking dealt with poorly"
Ưu: "It was like flying in a Four Seasons but better."
Khuyết điểm: "Boring movie selections. 80% Marvel films."
Ưu: "No WiFi in most of the flight duration"
Ưu: "the crew was amazing"
Ưu: "Great crew and food. Nice economy class."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Plenty legroom with Qatar. Food good."
Khuyết điểm: "Everything good as usual"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "As efficient as ever"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "On line flight experience"
Khuyết điểm: "The food has to improve especially they have to provide fresh food"
Ưu: "Great crew and front desk"
Ưu: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Khuyết điểm: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Ưu: "The entertainment was reasonable, I enjoyed the festive choices."
Khuyết điểm: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Ưu: "The food"
Khuyết điểm: "No tv monitors or any entertainment"
Ưu: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Khuyết điểm: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Very impressed with the service. Very friendly staff"
Khuyết điểm: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Ưu: "Flight service"
Khuyết điểm: "Comfort"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Ưu: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Ưu: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Khuyết điểm: "Same no in flight wifi"
Khuyết điểm: "Entertainment and food timings are odd."
Ưu: "Flight was good n easy"
Khuyết điểm: "Not one of their newest planes."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Khuyết điểm: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."
Khuyết điểm: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Ưu: "We departed late and therefore missed the connection. The staff met me and made arrangement for hotel accommodations till the next available flight. No haggling was necessary. staff on ground and in air sought to be helpful. Price of ticket was very affordable. Seating comfortable."
Khuyết điểm: "Comparing to Emirates airlines...Movie choices were very limited. Only 2 new movies available. Food was poor at best. This was my second trip with Qatar. First trip...my iPad was stolen from baggage. Airline have had no solution. I prefer Emirates."
Ưu: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Khuyết điểm: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Khuyết điểm: "Catering and seating. They ran out of food and drinks"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "Entertainment. Not all films have subtitle"
Ưu: "Check in was easy"
Khuyết điểm: "Sitting on plane 3 hours at HIA isn't fun due weather in KRT"
Ưu: "I really liked the service and demeanor of the crew and staff members."
Khuyết điểm: "I didn't like the handling of an unexpected delay. It seemed to take an hour longer to handle the change over from one plane to another. The staff seemed rather unprepared for how to resolve the issue smoothly and seamlessly. Training in handling unexpected events might be a good way to overcome this."
Khuyết điểm: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Ưu: "Crew was top"
Khuyết điểm: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Ưu: "The crew was really great and helpful"
Khuyết điểm: "Only thing that could have been better was ginger ale."
Ưu: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Khuyết điểm: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Ưu: "Crew was nice"
Khuyết điểm: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."
Ưu: "Cabin crew were efficient"
Khuyết điểm: "Open check in counters on time as scheduled. They were half hour late at least"
Khuyết điểm: "Haven’t got there yet!!"
Ưu: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Khuyết điểm: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Ưu: "Responsive excellent crew."
Khuyết điểm: "Long waits to get to the bathroom. Plane dated."
Ưu: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Khuyết điểm: "I’m a small person & your seating is cramped & uncomfortable!"
Ưu: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Khuyết điểm: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Ưu: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Khuyết điểm: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."
Khuyết điểm: "very small seats"
Khuyết điểm: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."
Ưu: "Class staff"
Khuyết điểm: "Bit of a delay"
Ưu: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Khuyết điểm: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Ưu: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Khuyết điểm: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Ưu: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Khuyết điểm: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Ưu: "Service was excelent puntualiti was excelente thank you very much"
Ưu: "Everything was as accommodating as possible."
Ưu: "Very well organized company beginning with the website, check in, boarding and the flight."
Khuyết điểm: "None"
Ưu: "Crew was great. Flight kept time. Safe trip. Thank you."
Khuyết điểm: "The on board duty free did not have ample change, so I had to forfeit $3 in change.. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"
Ưu: "It was a great flight. Even the food wad good, especially the snacks!"
Khuyết điểm: "Everything was great!"
Ưu: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."
Ưu: "Very good service in business class"
Khuyết điểm: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Ưu: "Short flight.."
Khuyết điểm: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Ưu: "The plane was clean, on time, and the staff were professional and friendly."
Khuyết điểm: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."
Khuyết điểm: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Ưu: "Fast and efficient transport option to Berlin"
Khuyết điểm: "All good"
Ưu: "Food was decent and flight crew friendly."
Khuyết điểm: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Ưu: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Khuyết điểm: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Ưu: "The attendants were cordial"
Ưu: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Ưu: "Friendly crew. Good food"
Khuyết điểm: "None"
Ưu: "Very prompt and courteus"
Khuyết điểm: "Baggage missing for three days. Communication poor."
Ưu: "Newer plane"
Khuyết điểm: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"
Ưu: "I was amazed to get a sandwich on such a short flight!"
Ưu: "Quick boarding"
Khuyết điểm: "Nothing"
Ưu: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."
Ưu: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Ưu: "All but the service"
Khuyết điểm: "Flight attendants seem confused. Service was below par. Took forever to clean food service. Business class had the lights off after dinner at least 40 minutes before we did in Economy. Couldn't get water I requested for a long time."
Ưu: "Great crew, and on time, of course: there Swiss!"
Khuyết điểm: "Tech old and seats uncomfortable and plane loud."
Our Turkish airlines flight to Istanbul from Athens was delayed which caused us to miss our connecting flight home by 15 minutes. Rather than holding the plane the airlines required us to rebook. There rebooking process was a mess as well as the airlines was disorganized.
Food was better than I expected. Staff was friendly and professional
The boarding in Instanbul to and from. The picking and choosing of when the gate is closed and boarding is done... almost had ppl in jail.
Khuyết điểm: "Food was very poor. They gave us same food every time in all flights. Sandwich was not good. There was no tea, coffee or cold drink. Not even fruit or any chocolates. Food made all of us very upset."
Khuyết điểm: "Every stage took way too long. An hour to check in. and an hour to pass security. And the flight was obviously late."
Khuyết điểm: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Ưu: "Nice service & people"
Ưu: "Good food and service."
Khuyết điểm: "I am not tall but still had no legroom. Plane configured with too many rows."
Khuyết điểm: "The airport in Turkey had no a/c it was sweltering and packed. It smelled to high hell. Boarding was crazy with people shoving and pushing and cutting each other to get throug"
Ưu: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Khuyết điểm: "No inflight entertainment even for business class passengers."
Ưu: "The crew, the food and the entertainment on demand."
Khuyết điểm: "A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster."
Khuyết điểm: "Same problem as the first segment (see above)"
Khuyết điểm: "Shake all the time,vomited"
Ưu: "The food was good and the staff were nice"
Khuyết điểm: "The seats are very small and extremely discomfort for overseas flight"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Food, entertainment and service"
Khuyết điểm: "narrow sitting space"
Ưu: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Khuyết điểm: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
Ưu: "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Khuyết điểm: "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
Ưu: "Courteous staff. Comfortable plane."
Khuyết điểm: "My transfer flight was physically impossible to make. Though my flight from Zagreb to Istanbul was on time, by the time I got into the terminal they were already making a final boarding call to my flight to JFK."
Ưu: "Entertainment was great, crew were polite and attentive"
Khuyết điểm: "Not enough leg room for anyone over 6ft tall"
Ưu: "Turkis air personnel all friendly and helpful . Food and beverages good."
Khuyết điểm: "Leg room and seat spacing a little tough for 13 hour flight."
Ưu: "Flight was delayed. Flight time was changed 5 times."
Ưu: "The service was great, the flight was timely, attendants were friendly."
Ưu: "The food and the crew were excellent"
Khuyết điểm: "The flight was almost full. I was assigned an aile seat at row 37. My seat did not recline- because there is a wall behind it - howevera the window seat had a small recline. The seat in front of me when reclined left an unusually small space in front of my face. I was very uncomfortable. I'm a small person weighs 145 lb. this was my fourth flight with Turkish Airlines and was the worst. My wife next to me in the middle seat was fortunate that the passenger in front of her did not recline her seat."
Khuyết điểm: "There were some passengers didn't allowed to get on a flight because of over booking. Some of them didn't speek English and didn't understand why thy have to stay in the airport.On the other hand I saw how the officials laughed at him because he tried to fight for the place on the flight by using a foreign language. It is an ugly phenomenon that does not respect people"
Ưu: "Great service and food"
Ưu: "Price, service."
Khuyết điểm: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."
Ưu: "Flight attendance service is great"
Khuyết điểm: "Boarding process too complicated with several security check points make the travel more difficult"
Ưu: "Excellent price, customer service & we enjoyed it. Thank you."
Khuyết điểm: "Nothing"
Khuyết điểm: "Everything was good"
Ưu: "Crew demeanor Cleanliness of the cabin Boarding process"
Khuyết điểm: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Ưu: "the crew was very nice and helping... everything went like clock :) was excellent... i got to early to the airport but overall it was great flight and i enjoy it the crew was very nice.... also to see the plain chef in the boarding is genius"
Khuyết điểm: "nothing all was good"
Ưu: "Everything, Turkish is great."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Crew, plane, entertainment."
Khuyết điểm: "That it took 4 day's to get my luggage. I deserve to be compensated."
Ưu: "Flight timing and the crew were excellent"
Khuyết điểm: "None"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Khuyết điểm: "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."
Khuyết điểm: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Ưu: "Comfortable, tasty"
Khuyết điểm: "The flight was delayed in 40 mins Our entertainment system didn't work"
Ưu: "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
Khuyết điểm: "It was an old plane and it was not possible to see the tv monitors."
Ưu: "The flight was good. The boarding was appalling."
Khuyết điểm: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Ưu: "Very Modern plane, good seats an entertainment system, reactive crew."
Khuyết điểm: "No problems"
Ưu: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Khuyết điểm: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
Ưu: "Great price, service, food"
Khuyết điểm: "they just skipped me once to offer me a drink, but they were very nice when I requested it"
Ưu: "Great staff Best airline food"
Khuyết điểm: "Nothing to not like"
Ưu: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Khuyết điểm: "Crsmp seating,"
Excellent short flight. On time, comfortable and professional. Nice new A320.
I tried to reschedule the flight due to COVID and I could not get a hold of anyone either through their website or phone or email for days. I could not make the trip on the scheduled days I had booked months prior consequentially I was out a considerable fare. Given today’s difficulty with constant changing of country rules on lockdowns and testing Coupled with a lack of any customer support BA operates more like a scam than an Airline. And to think it was taxpayer money that bailed out these Airlines.
check-in in Manchester even after doing Verifly took over an hour which is ridiculous. 2 members of the check-in staff were not wearing masks and one was wiping her nose with her hand and then handling passports. The flight was late again.
Kayak screwed me on the checked bags: Gave me two free bags on my outbound flight (thanks?), but zero checked bags on inbound. I tried to correct before flight but they were no help. I had one bag to check each way but it cost me $90. Couldn't check in online in advance due to COVID protocols, then British Airways charged me extra surcharge for buying checked baggage allowance at check in. I tried to talk to Kayak before the trip - Couldn't/wouldn't help. Tried to talk to BA at check in - couldn't/wouldn't help. Clerks are not empowered to help anyone anymore. Its all about what the system lets them do. Computers rule us I guess... WTF people.
Due to the death of my uncle I was unable to take this flight. I called AA repeatedly for 4 hours to tell them I was unable to take flight. I was placed on hold and told I would be called by an agent. By the time the agent from American Airlines called it was 3 min before the flight was due to take off. The agent told me they could not help me and that I needed to contact Kayak regarding booking. I did this straight away but the Kayak agent could not get ahold of AA prior to the flight departing and my entire reservation was cancelled which cancelled my return journey ticket home from London to Los Angeles. The ticket cost $2400 and I tried for 17 days to remedy this issue with kayak.
Ưu: "Crew was courteous and friendly."
Khuyết điểm: "No ability to secure seats online despite Aer Lingus stating on line that you can choose seats up to 72 hours prior to the fight. Terrible customer service cramped planes food not great! 72"
Khuyết điểm: "Screen tv was not working.long flight with no tv it’s boring..."
Ưu: "Good legroom, comfortable seat and great entertainment to keep me occupied for the 10 plus hours."
Khuyết điểm: "Security at Heathrow -slow!!!"
Ưu: "they got me to LA"
Khuyết điểm: "food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr"
Khuyết điểm: "More staff needed at security clearance"
Khuyết điểm: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."
Ưu: "Good crew; no more or less better seating than other airlines we have used to the UK."
Khuyết điểm: "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."
Khuyết điểm: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."
Khuyết điểm: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."
Ưu: "Champagne and hot face clothes to greet us. Perks of Economy premium were lovely"
Khuyết điểm: "Quality of movies was not A.+"
Khuyết điểm: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"
Ưu: "Arrived early"
Khuyết điểm: "Arrived pm from manchester stayed in hotel at heathrow to fly out following day to Basel at 8am. BA would not check bag all way through. Seems they only do this at Gatwick. Poor service from Heathrow/BA"
Ưu: "Comfortable and clean flight, only 35 minutes."
Khuyết điểm: "Some movies wouldn't run"
Ưu: "New plane. Good leg room. Good service overall."
Ưu: "The flight was able to board early and arrive early. Very friendly service, enjoyable flight."
Ưu: "As a British citizen living in the US, I have always rated the quality of the service BA has given"
Khuyết điểm: "Flight was delayed from Manchester to Heathrow by 30mins. OK understandable. On arrival to Heathrow we sat on the tarmac for an hour and a half as apparently there was not enough staff to connect the plane to the gate.The computers to tell us where our connecting flights were down so they could not tell us which gate to go to. When we finally disembarked, I was not allowed to my gate despite it being in the same terminal and having 40 mins to go.I was directed to a BA desk to get another flight. After 15mins waiting here the staff were rude and announced they would be closing. I finally was directed to departures to be told the only option was the same time tomorrow."
Ưu: "The website would not allow me to enter my passport details as I have PR status. As a result I could not select a seat of choice. it would be much better if PR details could be added when passport info is not accepted. The flight was fine"
Khuyết điểm: "- bad airplane - cramped - bad food and not even available on all legs"
Ưu: "I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks"
Khuyết điểm: "Flight was too long to reach Las Vegas"
Ưu: "This flight did not get me to my Austin flight"
Khuyết điểm: "Late"
Ưu: "My flight from Manchester was delayed so I missed my direct flight to bahrain and change of flight to deferent distantion other than my original and arrived to Bahrain next day"
Ưu: "Flight on time, good crew."
Khuyết điểm: "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."
Ưu: "This short flight had no food. I guess that is acceptable"
Khuyết điểm: "I was hungry but there was nothing to eat"
Ưu: "The flight was on time. The wheelchair I had ordered was also on time and handled well. There was a wheelchair waiting for me when I got off the plane and someone helped with our luggage."
Khuyết điểm: "I paid two pounds for a cup of tea that was not very hot. I couldn't use money and as my credit and debit cards were visa, the machine would not accept them. I think that giving your customers a.free drink would not break the company!"
Khuyết điểm: "No complaints"
Ưu: "OVERALL EXPERIENCE WAS MADE DIFFICULT AT BEST"
Khuyết điểm: "INITIAL FLIGHT TO LONDON CANCELLED ONLY HOURS BEFORE FLIGHT...MANCHESTER FLIGHT WAS LATE TO HEATHROW WAS LATE,THEREFORE MISSED FLIGHT TO L.A. AND HAD TO STAY IN LONDON...LASTLY,I HAD UPGRADED MY SEATS TO MAKE MAKES WIFE'S FIRST OVERSEAS TRIP COMFORTABLE....WE WERE SEATED IN BACK OF PLANE...WILL REQUEST MY SEAT MONEY FOR ROUND TRIP BACK..."
Khuyết điểm: "No seats in gate area. Had to line up in the hall. Manchester terminal 3 is a dump."
Ưu: "Pleasant efficient staff. Flight on time"
Ưu: "I liked the demeanor of the crew that I interacted with and I appreciated the updates from the pilot since we were delayed into London and I had a quick connection."
Khuyết điểm: "The breakfast option ran out by the time the crew got to me in the middle of the plane. The delay was nerve-wracking with the very close connection to my international flight."
Ưu: "Service was fine, the plane was full but it was a pleasant flight."
Khuyết điểm: "The flight was delayed, the gate was not announced at the airport n London until 15 min before departure which was irritating. This flight was delayed and my checked in luggage did not make it to my destination. Hope to get it sometime tomorrow (a bit inconvenient but it happens)"
Ưu: "The crew were ok, nothing really to comment on bad or good."
Khuyết điểm: "The boarding area was just a corridor. The seats are cramped and uncomfortable. At check in there were not nearly enough staff to handle the volume of customers checking in."
Khuyết điểm: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"
Ưu: "No delays, good quality seating and service"
Khuyết điểm: "The change to a packet of crisps or nuts instead of a snack."
Ưu: "Boarding at Heathrow is crazy lacks discipline"
Khuyết điểm: "Boarding and grumpy staff"
Ưu: "Much more comfortable and leg space than the 747-400 long distance flight!"
Khuyết điểm: "Manchester Airport waiting area."
Ưu: "Loved the BA flight over to UK, comfort, Diabetic food, movie, crew. Very nice"
Khuyết điểm: "I wasn't happy with flight back to US Not liking American Airlines , food and sad with not a choice of movie. No monitors in seat in front."
Khuyết điểm: "No in flight entertainment on cross Atlantic is so 2005!"
Khuyết điểm: "8.5hr flight and NO individual entertainment units"