Everything was great! Registration, boarding and flight overall experience was great!
I finally saw and received assistance that should have been there in London.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Wi-Fi didn't work. Super inconvenient.
No wi fi and carry on had yo be checked not enough room
Our flight went off without a hitch.
…sat in a window seat with a window that was either dirty or fogged over and couldn’t see out. …the flight was delayed and late for unspecified reasons.
Ưu: "On time"
Khuyết điểm: "More seat room"
Khuyết điểm: "My bags were missing"
Khuyết điểm: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Khuyết điểm: "Yes"
Ưu: "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
Khuyết điểm: "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."
Ưu: "Prior to boarding, we had help with our seating. My wife gets anxiety and our son is three, so I felt like I needed to be there for them both. A crew member ensured we sat together."
Khuyết điểm: "Everything else."
Khuyết điểm: "No delay Ability to connect wireless headphones"
Ưu: "On time despite ground hold"
Khuyết điểm: "Having flight attendants board with 4 bags and taking most storage"
Ưu: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Ưu: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Khuyết điểm: "N/A"
Khuyết điểm: "A delay in take off"
Ưu: "BA flight from LAX on 10/10/2018"
Khuyết điểm: "LAX"
Khuyết điểm: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"
Khuyết điểm: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"
Ưu: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Khuyết điểm: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Ưu: "In flight service was good and the meal was tasty and complete. Fun entertainment."
Khuyết điểm: "Rude check in staff that priortized customers that arrived too late to the airport which made us late for our flight. A customed shouldn't have to stand in line an for 90 minutes just to drop off checked bags after checking in online. Every customer should start at the back of the line. All of Ecuadorians in the Guayaquil airport for Avianca should be replaced."
Ưu: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Ưu: "Crew overall was friendly. Flight took off a little early and arrived nearly an hour early."
Khuyết điểm: "Entertainment system had to be rebooted for the entire plane, so no entertainment for the first hour or so. Even once working, the tactile screen did not work well and was frustrating to use. Food was OK, not great. Pasta was overcooked and dry. Fake cheddar cheese was not good."
Ưu: "Friendly flight attendants and nice to kids"
Khuyết điểm: "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
Ưu: "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
Khuyết điểm: "No interactions with the crew this time. Boarding is okay."
Khuyết điểm: "Just never enough leg room❗️"
Ưu: "CRJ 900s have more leg room than expected"
Khuyết điểm: "Delay due to mechanical glitch which should have been checked before boarding"
Ưu: "Smooth flight and on time."
Khuyết điểm: "Small plane. Even small carry-ons had to be gate checked"
Khuyết điểm: "Middle seat and one of the last ones on. Enough said"
Khuyết điểm: "Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed."
Ưu: "Movie options"
Khuyết điểm: "2 hour delay was inconvenient. Like why?"
Ưu: "Great service and Manchester is way better than flying to Boston"
Khuyết điểm: "Your rating app doesn't have a N/A option"
Khuyết điểm: "Carry on luggage does not fit for the whole plane. We had to check and wait for it to be unloaded in the jetway."
Khuyết điểm: "Boarding was chaotic, with people sitting in wrong seats and walking the wrong way down the plane. Crew were not especially friendly. I know it was at the tail end of a long Sunday, but it wasn't impressive."
Ưu: "Great crew. Everything was on time."
Khuyết điểm: "An older plane without an entertainment screen"
Ưu: "On time, easy boarding"
Khuyết điểm: "Too cold."
Ưu: "Can't make my stars better on the survey. My flights were great. Great people...kind."
Ưu: "I was traveling with a pet and they were very kind and helpful to me."
Khuyết điểm: "No entertainment"
Khuyết điểm: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Khuyết điểm: "Your plane needs outlets to charge electronics. Unless your gonna show movies on your flights, ppl need a way to entertain themselves for the flight. If they burn through all their battery power, it's an inconvenience to try to charge it in the airport when they land. All of the outlet Chargers in Chicago, Seattle and Philly were broke as well. The U tied wing was amazing. Your prices are great but to keep ppl from rather paying more just for one or two more luxuries, try fixing this."
Ưu: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Khuyết điểm: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"
Ưu: "Flight was on time and the ride was perfect."
Khuyết điểm: "Everything was good on this flight."
Ưu: "Nothing. Was a lot of waited, the people were mad rough."
Khuyết điểm: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane. we waited in the plane almost 3 hour because of a storm."
Ưu: "Crew was very nice ."
Khuyết điểm: "The flight never happened. Our outgoing flight from HHI to Charlotte was delayed until it was eventually canceled with no reason given and we were rerouted through Savannah, an hour away with no notification and so the return flight had to be changed too because our car was in Savannah"
Ưu: "Comfy seats, on time, fast boarding"
Khuyết điểm: "The international transfer at Manila airport was the worst I have ever experienced. Disorganized, extremely slow, poor communication, no seating, inefficient, and an odd security check before boarding. Truly a stain on the reputation of Manila airport."
Ưu: "I liked the service of the flight attendants and the crew."
Khuyết điểm: "The wifi partially worked but I was trying to download songs onto my device and the wifi didn’t let me download anything."
Khuyết điểm: "Bigger seats would've been better"
Ưu: "Love the movies available on the United app"
Khuyết điểm: "The A/C was blowing ice cubes at me, which wasn't the worst because it was pretty warm yesterday, but still it was less than ideal."
Ưu: "Good, professional, friendly crew."
Khuyết điểm: "Comfort is so so, food is plentiful and tasty but the overall quality has gone down over the past several years. Fees for luggage and other services are absurd."
Khuyết điểm: "Excellent keep doing what you do."
Ưu: "Very fast and efficient"
Khuyết điểm: "Nothing"
Khuyết điểm: "They delayed the flight 4 times. Very unprofessional"
Ưu: "Space on the airplane"
Ưu: "- Decent complimentary snacks - In-flight entertainment"
Khuyết điểm: "- Flight was 2.5 hours delayed :\"
Khuyết điểm: "50 characters isn’t enough to describe the pain I went through. United airlines screwed me. Canceled flight and didn’t compensate me only with a flight to Chicago and a 15 hour wait for the next flight... no hotel or food... no transportation."
Ưu: "Seats were quite comfortable. Service pretty great."
Khuyết điểm: "The only issue was checking my bag at MHT. The guy at the desk had no idea what he was doing, and it made me really nervous."
Ưu: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Khuyết điểm: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Ưu: "Very smooth fligh and very friendly and helpful staff"
Khuyết điểm: "The seats were extremely crammed and there were no movies or shows without purchase"
Ưu: "Mobile entertainment"
Khuyết điểm: "I paid for Economy Plus. Once the doors closed a bunch of passengers decided to move up to the Economy Plus section without paying. The lead flight attendant made a tongue in cheek remark about it as the plane was pulling away but did nothing to enforce it. Not cool at all."
Khuyết điểm: "I miss my appointment at 1:30"
Ưu: "Good entertainment options. Food was fine."
Khuyết điểm: "Relatively small plane for a transatlantic flight, so a little crapmed with 3x3 seating. Delay in boarding."
Ưu: "Bad service at time of borading"
Ưu: "Love the cookie! Good crew."
Khuyết điểm: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
Ưu: "The crew was awesome!"
Khuyết điểm: "Delayed flight coming and going!!"
Khuyết điểm: "United king of being delayed.."
Ưu: "Service was good"
Khuyết điểm: "Delay 8 hours with short notice I had 2 take Uber 90$ 2 Boston airport"
Khuyết điểm: "Paying for entertainment, it was free from SFO to EWR."
Ưu: "I liked that I finally made it home despite all the drama."
Khuyết điểm: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Ưu: "United Provide good service"
Khuyết điểm: "The flight delayed"
Ưu: "I loved that the flight was direct from Chicago to Asheville. I will tend to fly more often without the stops."
Khuyết điểm: "Plane had to have the bathroom serviced and we had to switch planes after boarding. On a positive note they found another plane for us very quickly and did not make us sit on the plane while it was repaired."
Ưu: "Nothing. Never again"
Khuyết điểm: "Rude and unhelpful. No empathy or concern. Erik"
Khuyết điểm: "No free meals"
Khuyết điểm: "This was a mess as the attendants didn't not have my transfer ticket It took them for ever till the last minute when was called by the Microphone"
Khuyết điểm: "They kept delaying the flight. Finally, I decided to drive 6:30 hours."
Khuyết điểm: "Flight was cancelled and initial Customer Service Representative was not helpful at all."
Khuyết điểm: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Khuyết điểm: "Letting a passenger who is vomitting in the waiting area on the flight."
Ưu: "It was a small prop plane but the flight was amazingly smooth."
Ưu: "Average experience. Mostly pleasant enough."
Khuyết điểm: "United changed our flight with No chance to object. Then reassigned us to separate seats. We asked to be moved next to each other. We were repeatedly and rudely dismissed 3 times, at 3 different levels, as if we were in the wrong to ask. If not for the kindness of a fellow passenger we would not have flown together. Very poor hospitality training."
Ưu: "The staff was very helpful. When overhead storage was full, bags were checked at no additional cost."
Khuyết điểm: "Had trouble with the highly advertised entertainment. On the trip from Rapid to Chicago, the entertainment wouldn't work. I was fairly comfortable in my aisle seat, but think it I had to be in a center of window seat, I would have been very uncomfortable."
Ưu: "Everything went pretty well minus the delayed flight from the start"
Khuyết điểm: "Some older woman yelling at a teenager for "pushing her in the back of her seat" while in flight"
Ưu: "Easiest boarding process I've ever had. Terrific!"
Khuyết điểm: "No in flight entertainment, small cramped"
Khuyết điểm: "Had to navigate stairs"
Ưu: "It was timely, and the flight attendant was wonderful!"
Khuyết điểm: "Both flights were delayed by 20 mins which made it hard for the connecting flights"
Ưu: "The seating was surprisingly comfortable. There was plenty of leg room."
Khuyết điểm: "Nowhere to store one's belongings in the seat I was assigned. It was difficult to get anything needed during the flight that was stored in the overhead (3 seats back)."
Khuyết điểm: "Delayed boarding and agent confusion."
Ưu: "Flights were on time, and arrived early at each destination"
Ưu: "Crew was nice"
Khuyết điểm: "Flight was delayed. Food was terrible"