Crew members were very helpful.. overall everything was excellent.
Some of the Crew was hostile. Plane was disgusting. The plane looked outdated. And I paid for business class! Horrible
Kayak canceled and reissued the ticket on the day before my travel, which messed up my seat You might got some money with the change , but your rating will go down
Movie choices were very limited and old
It’s good, thanks for all team members
Ưu: "crews are ok. but they run out chicken entre. awful."
Khuyết điểm: "entertainment was poor. use remote control, really."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The crew and accommodations"
Khuyết điểm: "Availability of vegan meals"
Khuyết điểm: "Boarding by bus at Doha is lengthy and not very comfortable."
Ưu: "They flight"
Khuyết điểm: "Complementary hotel for long stops"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Everything was good"
Khuyết điểm: "Veg Food"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "All was well, thanks"
Ưu: "Amazing except for the entertainment it was horrible"
Khuyết điểm: "Entertainment system , 6 hours flight without entertainment is tough"
Ưu: "Great crew and front desk"
Ưu: "Looks that it will depart on time"
Khuyết điểm: "Middle seat"
Ưu: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Khuyết điểm: "No complaints."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Khuyết điểm: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Khuyết điểm: "Nothing"
Khuyết điểm: "Snacks and drinks could be betteri"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Khuyết điểm: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Ưu: "In-flight treatment"
Khuyết điểm: "The seat"
Ưu: "Staff worked fast to feed and water everyone."
Ưu: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Ưu: "The aircraft from US to Qatar was upgraded and looked new. I love the new on demand video streaming, the touch controls are precise and better than previous version"
Khuyết điểm: "I wish the airline was a bit more organized with boarding. I saw people with other zones boarding even when they were not called. The air hostess was friendly but I kinda got a feeling that she is doing me a huge favor when I asked for something more."
Ưu: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Khuyết điểm: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Khuyết điểm: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Ưu: "Soft blankets, seats were okay, crew was wonderful."
Khuyết điểm: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
Ưu: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Khuyết điểm: "The Oryx system lackedmin recent movies ....that's the only complaint"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Crew Service"
Khuyết điểm: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "I liked that it was empty and I could lie down."
Ưu: "Comfortable wide seats, good service"
Ưu: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Khuyết điểm: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Ưu: "Leg room. Free booze. Personalized attention"
Khuyết điểm: "The thought of flying American carriers afterwards"
I finally saw and received assistance that should have been there in London.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Wi-Fi didn't work. Super inconvenient.
No wi fi and carry on had yo be checked not enough room
Our flight went off without a hitch.
…sat in a window seat with a window that was either dirty or fogged over and couldn’t see out. …the flight was delayed and late for unspecified reasons.
Ưu: "On time"
Khuyết điểm: "More seat room"
Khuyết điểm: "My bags were missing"
Khuyết điểm: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Khuyết điểm: "Yes"
Ưu: "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
Khuyết điểm: "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."
Ưu: "Prior to boarding, we had help with our seating. My wife gets anxiety and our son is three, so I felt like I needed to be there for them both. A crew member ensured we sat together."
Khuyết điểm: "Everything else."
Khuyết điểm: "No delay Ability to connect wireless headphones"
Ưu: "On time despite ground hold"
Khuyết điểm: "Having flight attendants board with 4 bags and taking most storage"
Ưu: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Ưu: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Khuyết điểm: "N/A"
Khuyết điểm: "A delay in take off"
Ưu: "BA flight from LAX on 10/10/2018"
Khuyết điểm: "LAX"
Khuyết điểm: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"
Khuyết điểm: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"
Ưu: "There is not much to like when you over charge for seats and have staff who don’t accomodate for family to sit together or someone with a disability who needs to use the restroom often to sit on an aisle seat."
Khuyết điểm: "Staff has horrible attitude. Price for seats and luggage is ridiculous."
Ưu: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Khuyết điểm: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Ưu: "In flight service was good and the meal was tasty and complete. Fun entertainment."
Khuyết điểm: "Rude check in staff that priortized customers that arrived too late to the airport which made us late for our flight. A customed shouldn't have to stand in line an for 90 minutes just to drop off checked bags after checking in online. Every customer should start at the back of the line. All of Ecuadorians in the Guayaquil airport for Avianca should be replaced."
Ưu: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Ưu: "Crew overall was friendly. Flight took off a little early and arrived nearly an hour early."
Khuyết điểm: "Entertainment system had to be rebooted for the entire plane, so no entertainment for the first hour or so. Even once working, the tactile screen did not work well and was frustrating to use. Food was OK, not great. Pasta was overcooked and dry. Fake cheddar cheese was not good."
Ưu: "Friendly flight attendants and nice to kids"
Khuyết điểm: "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
Ưu: "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
Khuyết điểm: "No interactions with the crew this time. Boarding is okay."
Khuyết điểm: "Just never enough leg room❗️"
Ưu: "CRJ 900s have more leg room than expected"
Khuyết điểm: "Delay due to mechanical glitch which should have been checked before boarding"
Ưu: "Smooth flight and on time."
Khuyết điểm: "Small plane. Even small carry-ons had to be gate checked"
Khuyết điểm: "Middle seat and one of the last ones on. Enough said"
Khuyết điểm: "Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed."
Ưu: "Movie options"
Khuyết điểm: "2 hour delay was inconvenient. Like why?"
Ưu: "Great service and Manchester is way better than flying to Boston"
Khuyết điểm: "Your rating app doesn't have a N/A option"
Khuyết điểm: "Carry on luggage does not fit for the whole plane. We had to check and wait for it to be unloaded in the jetway."
Khuyết điểm: "Boarding was chaotic, with people sitting in wrong seats and walking the wrong way down the plane. Crew were not especially friendly. I know it was at the tail end of a long Sunday, but it wasn't impressive."
Ưu: "Great crew. Everything was on time."
Khuyết điểm: "An older plane without an entertainment screen"
Ưu: "On time, easy boarding"
Khuyết điểm: "Too cold."
Ưu: "Can't make my stars better on the survey. My flights were great. Great people...kind."
Ưu: "I was traveling with a pet and they were very kind and helpful to me."
Khuyết điểm: "No entertainment"
Khuyết điểm: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Khuyết điểm: "Your plane needs outlets to charge electronics. Unless your gonna show movies on your flights, ppl need a way to entertain themselves for the flight. If they burn through all their battery power, it's an inconvenience to try to charge it in the airport when they land. All of the outlet Chargers in Chicago, Seattle and Philly were broke as well. The U tied wing was amazing. Your prices are great but to keep ppl from rather paying more just for one or two more luxuries, try fixing this."
Ưu: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Khuyết điểm: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"
Ưu: "Flight was on time and the ride was perfect."
Khuyết điểm: "Everything was good on this flight."
Ưu: "Nothing. Was a lot of waited, the people were mad rough."
Khuyết điểm: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane. we waited in the plane almost 3 hour because of a storm."
Ưu: "Crew was very nice ."
Khuyết điểm: "The flight never happened. Our outgoing flight from HHI to Charlotte was delayed until it was eventually canceled with no reason given and we were rerouted through Savannah, an hour away with no notification and so the return flight had to be changed too because our car was in Savannah"
great seating with privacy, comfort and service
Check in process is a pain. Also all flights were rebooked. Terrible!
Ưu: "Entertainment available."
Khuyết điểm: "overall good."
Khuyết điểm: "Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu"
Khuyết điểm: "A direct flight from california to chicago turned out to be a flight with a fuel stop in Denver which was then an hour and a half delayed, missing my connection! How the hell does that happen?"
Khuyết điểm: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Khuyết điểm: "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. At the counter, the agent said she didn't need us there. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. Not what I asked, and immediately caused me to worry that our family would not be seated together. I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."
Ưu: "Me gusto que el vuelo fue puntual y la cortesía de la señora que nos atendió. Viaje en Business Class y no hubo nada excepcional que me gustara"
Khuyết điểm: "La película que pusieron fue realmente mala"
Khuyết điểm: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."
Khuyết điểm: "I do my best to avoid United because of the terrible service I seem to always receive, and this time was no different. After 3 hours of waiting for a delayed flight, I was 10 min late to my connection (United's fault!!) and forced to sleep in the airport over night. This is unacceptable behavior from any airline and only reminds me yet again why I do not fly with United. Worst experience."
Khuyết điểm: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Khuyết điểm: "50 characters isn’t enough to describe the pain I went through. United airlines screwed me. Canceled flight and didn’t compensate me only with a flight to Chicago and a 15 hour wait for the next flight... no hotel or food... no transportation."
Ưu: "Food, Service"
Khuyết điểm: "Leg Space"
Ưu: "I made it safely to my destination"
Khuyết điểm: "I have been flying Lufthansa for over 15 years and the service is steadily declining. It started with issues during online check-in, a delay in Frankfurt which resulted in a very tight connection. I had to leave my bags behind to make it and the ground personell was of zero help. Oh, and premier silver status is good for nothing on Lufthansa. Thanks StarAlliance."
Ưu: "Seats were quite comfortable. Service pretty great."
Khuyết điểm: "The only issue was checking my bag at MHT. The guy at the desk had no idea what he was doing, and it made me really nervous."
Ưu: "Free drinks and a snack."
Khuyết điểm: "United entertainment app doesn't work on all devices."
Ưu: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Khuyết điểm: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Khuyết điểm: "One crew member. Female middle aged woman. Not polite."
Khuyết điểm: "That i sat grounded for an extra 45min over Fuel discrepancy."
Ưu: "On time flight so can't complain about that. Flight attendant was funny, helpful and all around terrific"
Khuyết điểm: "Tiny cabin and seats. Aisle barely wide enough to walk through. Had to crouch down (I'm 6'4"), and barely fit into my seat (I'm not overweight. Cabin was frigid as well."
Ưu: "What I did like was the courtesy that they gave me as a military to go in first in the plane it made me feel that my country really loves me..."
Khuyết điểm: "Me as a military personnel giving my life and my soldiers for better and safe country I think all Airlines should not charge baggage to any military the only one that does charge is JetBlue sorry to tell you that but that also has to be improved something has to give to us as military to feel proud of our country...."
Ưu: "Love the cookie! Good crew."
Khuyết điểm: "Delays"
Khuyết điểm: "Mechanical delay of scheduled flight Had to walk through two terminals in Houston Not a big dela, so I rated it okay overall"
Ưu: "Service was good"
Khuyết điểm: "Delay 8 hours with short notice I had 2 take Uber 90$ 2 Boston airport"
Ưu: "Nothing. Never again"
Khuyết điểm: "Rude and unhelpful. No empathy or concern. Erik"
Ưu: "Flight was on time"
Khuyết điểm: "Cramped seating."
Ưu: "For the basic economy seat there was plenty of room and the staff was excellent. Honestly the best domestic flight I've taken in a long time."
Khuyết điểm: "They kept delaying the flight. Finally, I decided to drive 6:30 hours."
Khuyết điểm: "Flight was cancelled and initial Customer Service Representative was not helpful at all."
Khuyết điểm: "Supposed to be in San Francisco hours ago, but I'm still in the airport in Cabo. Thanks United."
Khuyết điểm: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Ưu: "It was a small prop plane but the flight was amazingly smooth."
Khuyết điểm: "Had to rebook, flying first to Munich then to Newark. Arrived home 6 hours later than should have."
Ưu: "Easiest boarding process I've ever had. Terrific!"
Khuyết điểm: "No in flight entertainment, small cramped"
Khuyết điểm: "united was very rude to me. they charged me twice for the same ticket and never refunded me that money."
Khuyết điểm: "Flight attendees were very rude and the flight from Chicago to Louisville. The plane was delayed by an hour for maintenance, the plane was disgusting, very dirty and nasty."
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "Crew was nice and overall flight was good"
Khuyết điểm: "Flight was delayed by about the same length of time the flight itself took"
Ưu: "It was timely, and the flight attendant was wonderful!"
Ưu: "On time. No problems"
Khuyết điểm: "Nothing"
Ưu: "My husband and I were upgraded (without our asking) from Economy to Economy Plus....Yea more leg room for tall husband."
Khuyết điểm: "With the automatic Upgrade from Economy to Economy Plus, we gained a little more leg room for taller husband, however our seat would not recline. We asked the Attendant and she said that row 15 was just ahead of the Escape seats and they don't recline. I felt like my head was being pushed forward the entire flight home... Most uncomfortable and we had the night flight... no sleep... too uncomfortable."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Khuyết điểm: "Both flights were delayed by 20 mins which made it hard for the connecting flights"
Ưu: "The seating was surprisingly comfortable. There was plenty of leg room."
Khuyết điểm: "Nowhere to store one's belongings in the seat I was assigned. It was difficult to get anything needed during the flight that was stored in the overhead (3 seats back)."
Ưu: "As newer planes seem to be constantly decreasing space and leg room, this older plane was slightly more spacious than others I've flown recently"
Khuyết điểm: "The plane was old and very no-frills.It felt like a flight from 10-20 years ago. The tv screen as about 4x5 inches and you could not even select any movies, shows, or games. It simply had 9 channels with 7 bad movies (from about 2-5 years ago) and 2 bad TV shows. Also, each started right at the beginning of the flight and when they ended 2 hours into an 8 our flight, that was it. You had nothing else. I expect better on a non-budget airline."
Ưu: "Flights were on time, and arrived early at each destination"