Delta is horrible from start to finish
Khuyết điểm: "In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service"
Ưu: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Khuyết điểm: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Khuyết điểm: "Everyone was accomadating"
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "Taking care more about suitcases customers"
Ưu: "The food was amazing"
Ưu: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Ưu: "The food is great! The plane is clean. The crew is super nice."
Khuyết điểm: "The seats are uncomfortable, as with any seats in coach with other airlines."
Ưu: "They are always friendly and comfortable seating"
Ưu: "Boarding services"
Khuyết điểm: "On-line cellphone app interface in mandarin version could be better."
Ưu: "Great service and a very friendly crew."
Khuyết điểm: "The food was ok, average and nothing special."
Ưu: "Yes, crews were excellent"
Khuyết điểm: "Boarding of passengers should be clear"
Ưu: "Everything. Will definitely chose them again."
Ưu: "comfort flight."
Khuyết điểm: "skipped snack service."
Khuyết điểm: "a lot of engine noise so i could not sleep"
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Ưu: "Good is in Vietnam finish"
Ưu: "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
Khuyết điểm: "Flight delayed by an hour"
Ưu: "Once we were on board. the service was good"
Khuyết điểm: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Ưu: "Excellent service and attention to detail. Flight Attendents were courteous, friendly and eager to please."
Ưu: "Good food"
Khuyết điểm: "Flight was about 13 hours long ☹ but that how it's"
Khuyết điểm: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
Ưu: "I like the Korean Bibimpap on the plane, taste was good."
Khuyết điểm: "Old style business seating, quite uncomfortable, not a full recline, very uncomfortable when fully reclined compared to other business planes, TV was small, not good quality, selection of movies was only ok, not great, service was ok, not great, they cater more to Korean customers then other guests, if you are on the upper deck de-planning is difficult and awkward as you have to go through the economy section and staff doesn't keep them seated, so no extra bonus for business in de-planing. washroom items not replaced (toothbrush / mouthwash), overall very average"
Ưu: "The crew are very good."
Khuyết điểm: "Entertainment musically restricted."
Ưu: "some area the A/C does not work"
Ưu: "I loved the service, and comfort"
Khuyết điểm: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Ưu: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Khuyết điểm: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Ưu: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Khuyết điểm: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
Ưu: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Khuyết điểm: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Ưu: "Crew helpful"
Khuyết điểm: "Food tasteless"
Ưu: "great flight attendants"
Khuyết điểm: "Clean, great services, and good food"
Ưu: "Boarding, food, airplanes"
Khuyết điểm: "Nothing"
Ưu: "Crews are kind and nice. No complain about the service the crews provided."
Khuyết điểm: "The chair, need to be more comfortable"
Khuyết điểm: "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
Ưu: "Safe flight"
Khuyết điểm: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
Ưu: "The crew performance"
Khuyết điểm: "15 minute delay"
Ưu: "Except for crying babies, all is well. Commendable"
Khuyết điểm: "Same food every year after year"
Ưu: "I liked the spacious seating, up to date entertainment and snacks, plus food even though a short flight. I found the male stewards on this flight a lot more helpful I'm not saying the women weren't as well. Gender balance is good. Overall everytime I have flown Korean Air the service has been exceptionally pleasant and I feel confident and safe. Knock on wood I hope they keep striving for excellence and not lose it along the way like so many other airlines over the years."
Khuyết điểm: "The constant interruptions of messages while watching movies. All the lights along the ceiling of the plane seem to be a lot brighter on day and night flights. Softer lighting be a little bit more comforting to the eyes, besides don't each seat have its own light source if extra lighting is needed!"
Ưu: "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
Khuyết điểm: "Nothing that I can think off."
Ưu: "Bibimbap at dinner was nice, breakfast choices were not so great."
Khuyết điểm: "Even with a second seat extra, the entire flight was impossibly uncomfortable."
Ưu: "The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy."
Khuyết điểm: "The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal."
Ưu: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Khuyết điểm: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
Ưu: "Excellent service from staff. Always with a smile. Food was exceptional!!! They even serve icecream on board!!! Food and drinks kept on coming."
Ưu: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Khuyết điểm: "There was nothing we didn't like about our flight to Seoul"
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Ưu: "Flight was full but still comfortable."
Ưu: "I liked stewardess's kindenesses"
Khuyết điểm: "food"
Khuyết điểm: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food"
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
The crew was very courteous and helpful, great experience!
Ưu: "Best in the world, as always."
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Ưu: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Khuyết điểm: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Ưu: "Smooth boarding"
Khuyết điểm: "If they could serve a light snack would be good"
Ưu: "Just ok"
Khuyết điểm: "The crew and the service"
Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Khuyết điểm: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Khuyết điểm: "I recomended yo my friend"
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Khuyết điểm: "Great Airline. Great staff and service. Good food and drink."
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "Yes the SQ802 and sQ807 was excellent"
Khuyết điểm: "Returning flight food short be better SQ807"
Ưu: "The crew was amazing. The seat were uncomfortable"
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "They treated you like you were important and really took care of my every need"
Khuyết điểm: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Ưu: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Khuyết điểm: "Nothing"
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Ưu: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Khuyết điểm: "Absolutely no complaints"
Khuyết điểm: "Boarding didn’t give priority to passengers with children"
Ưu: "Friendly attentive staff. Excell ent food and great. Service."
Khuyết điểm: "Really crowded seats in economy."
Ưu: "Services, the Care and the Concern!"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Khuyết điểm: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Ưu: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Khuyết điểm: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Ưu: "All the crews were friendly and helpful!"
Khuyết điểm: "I wanted to watch Hindi movies with subtitles..."
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Ưu: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "Staff are very friendly and good ."
Ưu: "Crew was nice"
Khuyết điểm: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "The seat comes with foot rest attached to the front seat."
Khuyết điểm: "I asked for decaf coffee and the attendant totally forgot about my request."
Ưu: "Great flight amazing service"
Ưu: "Friendliness of crew"
Ưu: "Professionalism and friendliness of crew"
Khuyết điểm: "Seat not great for my length even though it was business class"
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "Excellent crew service and entertainment."
Khuyết điểm: "old facilities"
Khuyết điểm: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Check the experiencing staff for gov staff may be more better...???
Ưu: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Khuyết điểm: "Same advertisements before each movie could play were annoying to me."
Ưu: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Khuyết điểm: "Just don't like all the trips to and from flights on the bus at Doha."
Ưu: "crew was very sweet"
Khuyết điểm: "food and wine options were terrible"
Khuyết điểm: "N/a"
Ưu: "Plane quite empty so lots of space."
Khuyết điểm: "Service not very attentive, had to repeatedly ask."
Ưu: "Good flights"
Khuyết điểm: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Khuyết điểm: "Seats for its along way"
Ưu: "The crew was amazing!"
Khuyết điểm: "The internet service was not working!"
Ưu: "Crew was OK."
Khuyết điểm: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Ưu: "Very efficient and comfortable flight."
Khuyết điểm: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Ưu: "Crew were helpful"
Khuyết điểm: "Luggage didn't make it onto flight, from transfer flight"
Khuyết điểm: "Everything thing is fine"
Ưu: "The crews are very friendly and seats are very comfortable"
Khuyết điểm: "There nothing could have been better cause everything is perfect"
Ưu: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Khuyết điểm: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Ưu: "Food was good and staff was friendly."
Khuyết điểm: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Ưu: "Excellent entertainment very friendly crew"
Khuyết điểm: "Food...again"
Ưu: "decent leg room. the staff was accommodating"
Khuyết điểm: "the brea was har. some of the food was overheated thus making it hard to eat"
Ưu: "The leg space the reclining chair the personal tv the head rest The food"
Khuyết điểm: "Nothing"
Ưu: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
Ưu: "Good movies, Comfortable seats"
Khuyết điểm: "Food could be better."
Khuyết điểm: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Ưu: "Qatar is a reliable airline."
Khuyết điểm: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Ưu: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Khuyết điểm: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Ưu: "Everything was great"
Khuyết điểm: "Everything qas great"
Ưu: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Khuyết điểm: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Ưu: "Soft blankets, seats were okay, crew was wonderful."
Khuyết điểm: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
Khuyết điểm: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Ưu: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Khuyết điểm: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Ưu: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Khuyết điểm: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Khuyết điểm: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Ưu: "It was excellent."
Khuyết điểm: "It was excellent."
Ưu: "The crew were all lovely + meals were excellent."
Khuyết điểm: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Khuyết điểm: "Catering and seating. They ran out of food and drinks"
Khuyết điểm: "My seat is changed without my approval.thats disgusting"
Ưu: "The crew was very nice"
Khuyết điểm: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Ưu: "Was not a pleasant flight"
Khuyết điểm: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Khuyết điểm: "Entertainment. Not all films have subtitle"
Khuyết điểm: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Ưu: "The attitude of the staff"
Khuyết điểm: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Khuyết điểm: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."
Khuyết điểm: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"
Khuyết điểm: "Non"
Khuyết điểm: "They cancelled our flight without informing us from Doha to Miami, so they were going to fly us to Doha at 3 a.m., take us to hotel, and then have us fly the next day. This was the third time this airlines cancelled a flight on us for the same trip. The first two times were traveling from Miami to Delhi, we had to change our itinerary because they cancelled the flight, and we had to fly on different dates. This caused a series of hotel changes and cancellations costing us a lot of money. On the flight that we finally got from Doha to JFK, the man sitting next to me SMELLED LIFE THE FUNK OF 40,000 YEARS. It is unbearable. Thirteen hours of pungent body odor that even the flight attendants acknowledged was horrific. It was a miserable experience flying with this airline for what was to be the trip of a lifetime."
……our flight from Rome to Zurich left 90 minutes late and we missed our flight to Newark
Khuyết điểm: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Ưu: "Food was really hot and good customer service"
Ưu: "Great helpful flight crew"
Khuyết điểm: "Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight"
Ưu: "The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty."
Khuyết điểm: "Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches."
Ưu: "The crew was very accommodating"
Khuyết điểm: "Entertainment system was old and with few choices"
Khuyết điểm: "Flight was late"
Ưu: "Crew was attentive, video selection was very good"
Khuyết điểm: "Seat cushion was very hard for 7 hour fight. Bring a pillow!"
Khuyết điểm: "Very hot on board"
Khuyết điểm: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Khuyết điểm: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Ưu: "Attendants were very pleasant and helpful"
Khuyết điểm: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Ưu: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Khuyết điểm: "Nothing"
Ưu: "The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ..."
Khuyết điểm: "3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course"
Ưu: "Everything was perfect"
Khuyết điểm: "Everything"
Ưu: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Ưu: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Khuyết điểm: "Entertainment system was not working"
Ưu: "Left on time, arrived on time, more or less."
Khuyết điểm: "packed in like anchovies in a tin."
Ưu: "There were good entertainment options though I didn’t use them"
Khuyết điểm: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Ưu: "Loved the warm and very delicious quiche, thank you!"
Ưu: "on time, quiet, nice screen, fast luggage delivery"
Khuyết điểm: "no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor"
Ưu: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Khuyết điểm: "nothing"
Ưu: "Very courteous attendants."
Khuyết điểm: "Delayed again"
Ưu: "movies choices were good, the crew was awesome, boarding was meh, but for NBO not bad"
Khuyết điểm: "paid extra for the seats with more leg room and the amount of leg room I had was concerning in terms of what a regular seat may have looked like. I'm not even that tall, but when the woman in front of me reclined, I was pinned in my seat. Luckily I'm double jointed."
Ưu: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."
Khuyết điểm: "space at my feet!"
Ưu: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Ưu: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Khuyết điểm: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Ưu: "Good food!"
Khuyết điểm: "N/A"
Ưu: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Khuyết điểm: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Ưu: "Nice sandwich and chocolate."
Ưu: "Relaxing, good entertainment."
Khuyết điểm: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Khuyết điểm: "The guy in front of me at the flight from Zurich to Newark..."
Ưu: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Ưu: "Service ok"
Khuyết điểm: "Horrible food, tvs didn't work, crowded."
Ưu: "Everything except the earphones was great"
Khuyết điểm: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Ưu: "Good service... good food....on time. I will fly Swiss again."
Ưu: "We liked the crew, and the service and the food. We liked the screens and the choice of movies and entertainment."
Khuyết điểm: "The seats were a bit close, but not terrible. The seats themselves were comfortable."
Ưu: "Crew was very nice & humble"
Khuyết điểm: "Food quality could be better it was tasteless very low standards, & boarding crew in Chicago or in Mumbai needs training because they don't want to give you a choice for food or the seat From Zurich to India & they runout off Nonveg food & crew was telling they have only veg take it or leave it samething Zurich to Chicago if the boarding crew do write thing then this could be avoided ."
Ưu: "Newer plane"
Khuyết điểm: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"
Khuyết điểm: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Ưu: "Generally clean environs and safe flight"
Khuyết điểm: "Food was rather awful (other than the Movenpick ice cream). fold-out table and materials of seat seemed pretty cheaply made. Also not enough legroom. Hard to get service to come for your seat for extra water. Chocolate at end of flight was a cute touch."
Ưu: "Great entertainment center. Complimentary alcohol and snacks. All this masks the torture of sitting in a way -too-small seat for 11 hours plus."
Ưu: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Khuyết điểm: "not enough leg room with black metal boxes where our feet should go! food was discraceful, especially coming from italy, the calzome was an insult. i dont expect gourmet, but this was inedible. the rest of the meal was also not good. seats were visibly discolored because old and icky. old plane, really loud engine background noise. . . staff seemed unhappy. I think as a rule that if the staff notices some uncourteous person reclining completely in coach and there is someone behind them, especially if it is a person with longer legs, that they might nicely suggest to that reclining person that they are rude and should recline less. the staff on this plane did nothing of the sort for several violators of this type"
they give me good service. Thanks
Ưu: "Lady “Setora” at the check-in was amazing. Very nice, kind and helpful person."
Khuyết điểm: "Food service .. we where very hungry and thirsty during the flight. They barely give you some snacks ."
Khuyết điểm: "Turkish food and coffee are amazing"
Ưu: "The airplanes were nice and the crew was wonderful!"
Khuyết điểm: "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"
Ưu: "The crew are very nice and the service is really good."
Khuyết điểm: "The seats are not so comfortable, the leg rest is just in the way and not useful for me. The PA is overused which is annoying when trying to watch a movie."
Khuyết điểm: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Ưu: "Leg room was OK"
Khuyết điểm: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Ưu: "Food was great. Crew was nice overall."
Khuyết điểm: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."
Khuyết điểm: "Checking in on line was not available which invited a standby seat for an overbooked flight that was purchased 5 months ago. Probably Will not use or recommend Turkish airlines in the future."
Khuyết điểm: "2 hours delay for no good reason."
Khuyết điểm: "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."
Ưu: "didn’t like anything"
Khuyết điểm: "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
Ưu: "Good food Hotel accommodations were okay once we had to stay overnight."
Khuyết điểm: "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."
Ưu: "Easy and intime boarding"
Khuyết điểm: "Need to include sea food in your menu"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "Worse customer service"
Ưu: "Never got the chance to actually try it."
Khuyết điểm: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Ưu: "I like the food and movies"
Khuyết điểm: "Nothing"
Ưu: "It was a short flight. Lemonade"
Ưu: "The entertainment and refreshments on the flight was satisfactory."
Khuyết điểm: "The sanitation on the flight was disgusting. Trash everhwre, tray tables with stains on them from the previous passengers, stains on the seat cushions, dirty blankets that had stains on them, the bathrooms were foul smelling with fluids on the floors. I am never EVER FLYING TURKISH AIRLINES AGAIN."
Khuyết điểm: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Ưu: "Overall, the flight was good, right on schedule. Crew were very nice and professional."
Khuyết điểm: "I was in one of the seats next to the lavatory and the smell was quite unpleasant. Actually, I perceived a bad odor during boarding, the toilets were not cleaned for our flight."
Khuyết điểm: "This flight had 10 hours layover at Istanbul. Air line did not provide no hotel. Definitely I would not recommend anyone to take this types of flights with long layover."
Ưu: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
Khuyết điểm: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."
Ưu: "Great crew... and good legroom..."
Khuyết điểm: "No entertainment like video etc."
Ưu: "Could put a bag under the seat. Advanced AV options. Food was OK."
Khuyết điểm: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."
Ưu: "good entertainment system good legroom new airplane"
Khuyết điểm: "lowered the food standards compared to previous flights flight was late"
Ưu: "Literally nothing."
Khuyết điểm: "Literally everything. Worst airline EVER."
Ưu: "always happy , great service,pilots are experts,smoothest and softest landings .i'm 49 years old been flying regularly since i was 2 best airline so far ."
Khuyết điểm: "Nothing"
Ưu: "Flight was short. Provided snacks and drinks."
Khuyết điểm: "N/A"
Khuyết điểm: "Not enough leg room."
Ưu: "All flight segments were on time, the crew was very pleasant, but the main thing was that I felt that the cabin noise was lower than the other airliners .... ????"
Khuyết điểm: "no issues"
Ưu: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Khuyết điểm: "Chaotic boarding procedures in Istanbul airport."
Ưu: "My overall experience with Turkish Air was a pleasant one from the time we boarded until we landed. The crew was nice and very accommodating. The food was very good and warm."
Khuyết điểm: "On the way over, it was perfect, but on the way back, the plane experienced an issue with the air conditioning system. It was very hot for 10 straight hours!"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Wonderful food and service and movies."
Khuyết điểm: "Nothing"
Ưu: "So many movie choices and great food, wasn't hungry once!"
Khuyết điểm: "My luggage did not come with the flight. Too short a time between Ankara-Istanbul flight and Istanbul-Accra flight. I missed the flight because of delays at Passport Control and had to fly the next day."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Khuyết điểm: "The seats on the second flight were smaller and we had no flight console (no movies, usb charge..)"
Khuyết điểm: "My bag was lot on my way to Europe and was delivered 3 days later. My claim for the expenses was not processed yet. My same bag was lost when I arrived to Abu Dhabi. It's been one week and I didn't hear about it"
Ưu: "Crew was great, very friendly"
Khuyết điểm: "Everything else. Small space, food was not very good, bathrooms were dirty."
Ưu: "Love the flight crew and the in flight experience was great! They're very attentive and the flight is always comfortable."
Khuyết điểm: "Booked a flight for 2pm that was cancelled after I had made hotel arrangements and the the later flight was delayed by 2 hours! We didn't arrive until 2 am and our hotel got cancelled. The airline took no responsibility and refused to help with a hotel for a 15 hour layover in Istanbul. Their customer service people are rude and extremely unhelpful, doing nothing but telling us we should have flown in a day later for a shorter layover. Seriously?? Totally unacceptable."
Ưu: "- The in-flight comfort kit with slippers, lip balm, sleep mask and socks - The complimentary wines and spirits, along with anytime snacks - Courteous and patient flight crew - Good selection of entertainment on the personal screens"
Khuyết điểm: "- cramped seats (but probably not any smaller than any other airline) - earbud sound quality - boarding process seemed to take a while, but again, probably not any longer than any other airline"
Ưu: "The comfort level was good. I liked the meal in economy and I was able to watch a new movie."
Khuyết điểm: "The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime."
Ưu: "It's the first time we use Turkish Airline and ,the ride was pleasant and comfortable, crew is friendly , meal was tasty ..."
Ưu: "Loved the seating space"
Khuyết điểm: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
Ưu: "quick and easy boarding - nice staff."