Excellent except for food
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Once again, great crew….. Fast, efficient, and helpful
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
As I worried about, the time between my flights was not nearly enough. So, I got stuck in Tokyo during golden week and extra night. That was terrible and difficult.
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
They are all good,but can’t compare with Japanese airlines
Ưu: "Crew was very attentive. Plane was clean."
Khuyết điểm: "Bigger water bottles?"
Khuyết điểm: "Menu options, movies"
Khuyết điểm: "JAL cabin attendants and people from customer center were very professional and nice"
Ưu: "The service and food was great. Plains are new."
Ưu: "I like the spirit of Christmas in some of the staff."
Khuyết điểm: "Board people by section instead of a madsive line."
Ưu: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Ưu: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Khuyết điểm: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Ưu: "JAL flight crew were excellent and friendly"
Khuyết điểm: "nothing"
Ưu: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Khuyết điểm: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
Ưu: "crew was professional, attentive and polite"
Ưu: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Khuyết điểm: "Na"
Ưu: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Khuyết điểm: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
Ưu: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Khuyết điểm: "I wasn't able to pre-select my seat."
Ưu: "Food is better than most other airlines. Seamless check in and boarding"
Khuyết điểm: "Seating space is quite cramped"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Food, pleasant and helpful flight attendants"
Khuyết điểm: "Long layovets"
Ưu: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Khuyết điểm: "would have liked more food options and recent movie selections"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Friendly and helpful staff, excellent food."
Ưu: "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
Ưu: "Food, lavatory experience"
Khuyết điểm: "Small carry and carry on bag"
Khuyết điểm: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
Ưu: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Staff was great and plane was clean"
Ưu: "Asian vegetarian meal"
Khuyết điểm: "limited rest room facilities"
Ưu: "Service was amazing and made me feel like I was in first class."
Khuyết điểm: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ưu: "Great service and comfort. Great food. On time."
Khuyết điểm: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Ưu: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Khuyết điểm: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Ưu: "Fast boarding and wonderful staff."
Khuyết điểm: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
Ưu: "If I needed anything, they were on top of it. The food was very good for airplane food."
Khuyết điểm: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Ưu: "The excellent service and courteous staff."
Khuyết điểm: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."