There was a miscommunication between Kayak and Chatdeal. My flight wasn't Haneda-Chicago. There was a cancellation on my Haneda-Chicago flight two days before departure (Atlanta-Haneda) and switched to Narita-Chicago but the Narita-Chicago flight wasn't fully booked even though I got a new itinerary. Luckily, I noticed a week in advance but it might have been a disaster. My husband was on the phone many hours for three days from US while I was in Japan. The flight itself was great but the process was not pleasant at all. Hope my situation was rare and nobody goes thru this. Thank you, Junko Gupta
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
The seat cushion was worn out. It was very uncomfortable. The service was very good.
Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
Most of my selected seats were changed to seats I did not want.
Ưu: "crew was excellent!"
Ưu: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Khuyết điểm: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Ưu: "33" seats"
Khuyết điểm: "nothing"
Ưu: "The crew provided excellent service and the food is really great."
Khuyết điểm: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Ưu: "crew was professional, attentive and polite"
Ưu: "Felt welcomed"
Khuyết điểm: "Just felt a little cramped but not to bad"
Ưu: "Everything was excellent no complaints"
Ưu: "Space between the seats."
Khuyết điểm: "Color of the seats."
Ưu: "So cramped. Very uncomfortable flight."
Ưu: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Ưu: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Khuyết điểm: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Ưu: "Best customer service"
Ưu: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Khuyết điểm: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Ưu: "Food and entertainment was good."
Khuyết điểm: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Ưu: "Service is great."
Khuyết điểm: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Ưu: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Khuyết điểm: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Ưu: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Khuyết điểm: "Nothing, it was a very positive experience."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Khuyết điểm: "I thought the food was just so so. However, that's always a matter of personal taste."
Ưu: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Khuyết điểm: "They made me pay for a seat that they gave to other people for free. Really messed up."
Ưu: "Everything was perfect! Thank you for a great experience!"
Ưu: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Ưu: "service is great!"
Khuyết điểm: "nothing"
Ưu: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Khuyết điểm: "Nothing! No complaints here"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The hospitality of the crew"
Ưu: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Khuyết điểm: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Ưu: "Great staff and washlet toilets on board."
Khuyết điểm: "I ended boarding last not one of the first as other airlines."
Ưu: "Overall flight was comfortable and staff was friendly."
Khuyết điểm: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Ưu: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Ưu: "The service was excellent and the seats were really comfortable"
Khuyết điểm: "The food choice was a bit poor"
Ưu: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Khuyết điểm: "Not a darn thing...."
Ưu: "The service"
Khuyết điểm: "Having to leave a comfortable setting"
I'm reall satisfied with ANA.
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Ưu: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Khuyết điểm: "Serve the cold soba for all meals. :) Love it."
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Khuyết điểm: "My experience overall is fantastic"
Ưu: "Crew was nice"
Khuyết điểm: "Food"
Khuyết điểm: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Ưu: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ưu: "Friendly crew"
Khuyết điểm: "Hard seats!"
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Khuyết điểm: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ưu: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Ưu: "Flight attendants were incredible!"
Ưu: "Food was amazingly good!"
Khuyết điểm: "Movie selection was limited"
Ưu: "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
Khuyết điểm: "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
Ưu: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Khuyết điểm: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Ưu: "The crew are so courteous and helpful."
Ưu: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Khuyết điểm: "Late boarding caused us to miss connecting flights."
Ưu: "Very polite staff"
Khuyết điểm: "The curry made me sick and the movies were outdated."
Ưu: "Good food, seats were comfy enough for a 4.5-hr flight."
Khuyết điểm: "Better Hollywood options for entertainment."
Ưu: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Khuyết điểm: "The entertainment choices for English speakers was a bit limited."
Khuyết điểm: "Seats in economy were narrower than Eva Airlines"
Ưu: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Khuyết điểm: "Food choices very limited, and quality is sub-par."
Ưu: "crew was professional and very attentive and beer and wine on the flight."
Khuyết điểm: "wish they had more movies choices from the u.s."
Ưu: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Khuyết điểm: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Ưu: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ưu: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Service was great."
Khuyết điểm: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Khuyết điểm: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Khuyết điểm: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Khuyết điểm: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Ưu: "I missed my flight. The customer service agent was awesome!"
Khuyết điểm: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Ưu: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Ưu: "Wish there was more movies in English"
Khuyết điểm: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Khuyết điểm: "Could not fall asleep as the chair would not recline enough"
Khuyết điểm: "limited movie selections"
Ưu: "Japanese quality is good quality"
Ưu: "I liked the friendly staff, the movie selection was also great!"
Khuyết điểm: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
Ưu: "Very comfortable, and the crew was excellent."
Khuyết điểm: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Khuyết điểm: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Ưu: "The plane they used was B-787"
Khuyết điểm: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Ưu: "Staff pleasant"
Khuyết điểm: "Entertainment could be improved"
Ưu: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
While boarding at Qatar at Gate C1 there was a women called Samreen and I wasn’t even asking her for help, I was talking to another crew member and I just requested him for a window seat when he asked why I said I was claustrophobic so I would prefer. I just requested I didn’t yell at anyone but this crew member- Samreen yelled at me in front of everyone which was very rude and embarrassing.
Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Ưu: "Cleanliness, orderliness, and cabin service."
Khuyết điểm: "Flight was delayed by about 45 minutes to Madrid, due to which I have missed my next flight."
Ưu: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Khuyết điểm: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Ưu: "Everything great!"
Khuyết điểm: "~"
Ưu: "Seats were ok but they often were out of vege options"
Khuyết điểm: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Ưu: "Tripulación muy atenta"
Ưu: "The crew was very friendly, kind, and helpful."
Khuyết điểm: "I couldn’t find any music that I liked - classical, soft rock, etc"
Khuyết điểm: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Great crew"
Khuyết điểm: "The food didn’t necessarily agree with me but it tasted good and there was plenty of it."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "More leg room, easy boarding and comfortable flight in economy"
Khuyết điểm: "NA"
Ưu: "The crew were very friendly"
Khuyết điểm: "I was made to gate check my hand luggage."
Ưu: "The other two seats in my row were not occupied"
Khuyết điểm: "The excessive and second security checking at Doha"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Ưu: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Seat features. Extensive beverage and food menus. Great IFE system"
Khuyết điểm: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Khuyết điểm: "Food"
Ưu: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Khuyết điểm: "The food ,however, was disappointing again."
Ưu: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Khuyết điểm: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."
Ưu: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Khuyết điểm: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Ưu: "It was a direct flight with good food and movies to choose from"
Khuyết điểm: "Small cramped seats in economy"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Ưu: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
Ưu: "Crew was fantastic! Food was above average."
Khuyết điểm: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. No entertainment guys? Really?"
Ưu: "Comfortable wide seats, good service"
Ưu: "Food was good"
Khuyết điểm: "The crew did not respond to call lights. No Wi-Fi on such a long flight."
Ưu: "Boarding was easy and. Convenient."
Khuyết điểm: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."
Ưu: "Seats were to narrow for a tall person"
Khuyết điểm: "Time of flight"
Ưu: "Easy flight. Great food. Friendly crew."
Khuyết điểm: "Flight was late."
Ưu: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Khuyết điểm: "No complaints whatsoever."
Ưu: "Very generous with drinks and water to prevent dehydration. Two very good meals. Professional and courteous crew. Some unoccupied seats allowed passengers to spread out."
Khuyết điểm: "Plane was a little too warm."
Ưu: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"
Fantastic plane and top notch crew. Departed on time and arrived early. Classy flight!
Again, AA has lost its customer service. I will be calling AA to discuss my entire experience
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Ưu: "nice new plane, lots of room"
Khuyết điểm: "No fuel available"
Ưu: "Flight was super short."
Khuyết điểm: "Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding."
Ưu: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Khuyết điểm: "The "Miami based" crew were a little abrasive"
Ưu: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Khuyết điểm: "Boarding and deplaning is always such a hassle"
Ưu: "Decent selection of movies, 2 rounds of drink offerings for a 4-hour flight"
Khuyết điểm: "Despite having to use our own cell phones/devices to watch movies, there were no electrical outlets to keep our devices charged; had I known this ahead of time, I would have made sure to charge my phone fully. Boarding was also challenging as multiple people had to walk to the rear of the plane to store roller bags, and then travel back 'upstream' to their seat; one of the flight attendants became slightly testy when assisting these passengers back to their seat."
Ưu: "The crew was very helpful."
Khuyết điểm: "Sears are pretty tiny for comfort"
Khuyết điểm: "Seats small"
Ưu: "The crew was great!"
Ưu: "Crew, seats, and smoothness of ride."
Khuyết điểm: "You have to pay for seats to sit with your travel partner."
Khuyết điểm: "Staff friendliness. Not forever late. Not losing kids stroller"
Ưu: "Overall the plane was in good shape with a nice infotainment screen and charging options."
Khuyết điểm: "Add support for Bluetooth headsets on entertainment screens. For the love of all that is good in the world make those seats more comfortable! The isles were super narrow and difficult to exit quickly while carrying my carry-on"
Khuyết điểm: "Everything"
Ưu: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Ưu: "My seat location and comfort was good"
Khuyết điểm: "The flight attendant preformed her duties as if it was a chore and she was too good for this job or she has been doing it so long that she dislikes providing service."
Ưu: "Did good job"
Khuyết điểm: "Bigger seats in economy"
Ưu: "Beautiful plane, new, very comfortable."
Khuyết điểm: "Two hour delay in taking off."
Ưu: "Service from crew was fine"
Khuyết điểm: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Ưu: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Khuyết điểm: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Ưu: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Khuyết điểm: "LAX"
Khuyết điểm: "Took off 40 min late without explanation"
Khuyết điểm: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Ưu: "The help on getting on the plane and the pleasant staff on the flight"
Khuyết điểm: "The food"
Ưu: "Flight on time"
Khuyết điểm: "No power outlets our video screens at seats. No food served on 4 hour flight."
Khuyết điểm: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Khuyết điểm: "Took. For. Ever. To board. And. Bagage took. Long. Time. To arrive. ."
Khuyết điểm: "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
Ưu: "Go Go inflight entertainment is available for free if you have an ear phone and device to connect."
Khuyết điểm: "No power outlet to recharge your device, so needed to use external battery to last the length of flight."
Khuyết điểm: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Khuyết điểm: "No food, no entertainment, no room for luggage, no good."
Ưu: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Khuyết điểm: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Ưu: "Snacks, meals, movies"
Khuyết điểm: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Ưu: "Everything was awful about the flight."
Khuyết điểm: "The crew members were extremely rude, especially, Michelle and Micheal they should not be on long flights with such awful attitudes. None of the tv's, usb charging Ports worked. AA was the worst airline to fly overseas. Very disappointed."
Khuyết điểm: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Khuyết điểm: "Los asiento demasiados pegado. Y el snack muy pobre"
Khuyết điểm: "It was cancelled"
Ưu: "Very fast, efficient boarding."
Khuyết điểm: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Ưu: "It was all good.it was"
Ưu: "The experience was average."
Khuyết điểm: "While the brakes/ tires issue was not their fault, it's much more helpful to post a 2 hour delay (and surprise us with an earlier boarding) than checking with mechanics every 15 minutes with updates announced but no projected departure time!"
Ưu: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Khuyết điểm: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Ưu: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Khuyết điểm: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Ưu: "Person at the ticket desk was nice and helpful"
Khuyết điểm: "Not enough people to help all of the travail let's"
Khuyết điểm: "No entertainment"
Ưu: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Khuyết điểm: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Ưu: "Better than I thought it would be."
Ưu: "Amaizing crew, the food was awesome above all it was served hot, I liked that."
Khuyết điểm: "I have no complain, I enjoyed flying with them and will do so next time"
Ưu: "Entire crew members, food, hospitality & aircraft !!"
Khuyết điểm: "I couldn’t get my aisle seat & missing my Hindi movies.."
Ưu: "Timely flight. Smooth and easy check in."
Khuyết điểm: "The the business class seat outlet is more comparable to premium economy. Never seen 2,4,2 in a business class.."
Ưu: "Fast and easy"
Khuyết điểm: "Entertainment and bigger seating"
Ưu: "Crew did the best they could."
Khuyết điểm: "Flight was repeatedly delayed and until it became impossible to make my connection. Everything is rebooked and I haven’t left yet."
Ưu: "It arrived early."
Khuyết điểm: "Very very noisy young children."
Ưu: "Smart way they did boarding kept a bunch of people from crowding around the gate. Maple snacks on flight were tasty."
Khuyết điểm: "Really cramped seating."
Ưu: "The crew members are nice and professional"
Khuyết điểm: "The aircraft is out dated and less comfortable than an old bus. It’s time that ALL airplanes will feel as comfortable as a movie theater. And have screens and wifi .. and be comfortable to even take a knapp"
Khuyết điểm: "Crazy cold all flight long, made me even waking up. They should have served gloves and hats."
Ưu: "Boarding went smoothly.Discomport"
Khuyết điểm: "Discomfort of small space"
Ưu: "Boarding went smoothly for the most part."
Khuyết điểm: "7am flight from Baltimore to LAX. How late in the morning does it have to be to get a cup of coffee? No beverages were offered until approximately 3 hours into the flight. No free snacks or purchasable snack options were offered. UNITED PRIVATE SCREENING WAS TERRIBLE!! Neither my companion nor I were able to watch any program or movie without constant freezing and buffering on our 1 year old iPads. It took me 2 1/2 hours to watch a 90 minute movies. Pathetic. Not ready for prime time."
Ưu: "The crew was polite and caring. Always making sure I had what I needed. The organization for boarding was fast and smooth."
Khuyết điểm: "The airline has to create a policy that control more the misbehavior of children on board. If children are not controlled properly, the environment becomes very disturbing."
Khuyết điểm: "The plane was over 3 hours late, and then at landing we sat for 30 minutes waiting for a gate"
Khuyết điểm: "The flight was delayed more than 4 hours. It was a bad experience with United."
Ưu: "Pilot made up time"
Khuyết điểm: "Flight was over 2 hours delayed due to winds"
Ưu: "Wide body jet on a domestic route has a wider cabin."
Khuyết điểm: "Seat was uncomfortable, no PTV entertainment, you have to stream from the wi-fi using united app, but you have to pay for wifi to download it."
Ưu: "I’m still in Lincoln every united flight other than those our of Chicago have been delayed by 5-7 hrs and or canceled it’s been the worst trip iv ever taken"
Khuyết điểm: "I’m still in Lincoln every united flight other than those our of Chicago have been delayed by 5-7 hrs and or canceled it’s been the worst trip iv ever taken"
Khuyết điểm: "My seat was changed without my knowledge or consent and no one was able to tell me why or fix it. I spoke with a united customer service supervisor and have yet to hear from anyome about it."
Khuyết điểm: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Khuyết điểm: "Not enough time to get to my connecting flight. Landed at 9:40 in terminal C then had to run to terminal E for my 10:20 flight. Even if I ran as if I were in a marathon I had no chance in making my flight. Please don't advertise such a tight trip for purchase. Spent 5 hours at the airport waiting for the next flight. Lovely..."
Khuyết điểm: "no food, no entertainment, tiny squished seats"
Ưu: "crew helped me get on flight from standby list and were especially helpful at gate"
Khuyết điểm: "at first they told me i would have to check carryon at gate even though i had measured it and kbew it would fit under seats."
Khuyết điểm: "We was almost 2hrs into the flight headed to Punta Cana from D.C. The plane was turned around and taken back to D.C due to air conditioning problems. Which made. I sense to me. I lost a full day or vacation, activities and private boat ride I was a guess speaker at."
Khuyết điểm: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
Khuyết điểm: "Paying for entertainment, it was free from SFO to EWR."
Ưu: "Earlier than scheduled. Enough space."
Ưu: "Landed on time"
Khuyết điểm: "Had to check in carry on while others were bringing two/three bags onboard. Entertainment was broken. Snacks were mediocre."
Ưu: "Everything went smoothly there wasn't really anything to complain about"
Khuyết điểm: "On my way back from New Jersey the flight gates changed without me knowing so I had to rush to my proper gate. But other than that it was fine"
Ưu: "We had a four hour delay. Absolutely no reason given. Even the the guys at the counter admitted they didn't know why the plane was delayed. And best yet, neither did the pilot. Customer service was great at the airport. But the airline itself was pathetic."
Khuyết điểm: "We had a four hour delay. Absolutely no reason given. Even the the guys at the counter admitted they didn't know why the plane was delayed. And best yet, neither did the pilot. Customer service was great at the airport. But the airline itself was pathetic."
Khuyết điểm: "Could not understand the announcements on the overhead speakers. Chicago remains one of the poorest hub airports to go through. Crowded. Small gate areas. People lining up to board need to stand in the walkways."
Ưu: "We departed on time and arrived at least half an hour early."
Khuyết điểm: "The seats lacked those tabs on the side of the headrest that fold forward to help hold your head while sleeping and little leg room."
Ưu: "Really easy flight from start to finish. Thank you!!!"
Ưu: "The professionalism of the airline stewardess says that's what I like the most"
Khuyết điểm: "I really can't say that I truly would call something I didn't like"
Ưu: "The crew was very kind to everyone and it was a very pleasant flight!"
Khuyết điểm: "The crew was rude and acted as if us being there was a nusence."
Ưu: "Food was good"
Khuyết điểm: "Well, first of all, it was operated by United. It wasn't even a Lufthansa flight. Also, there was no power outlets in economy. What year is this again??? And no touchscreen to choose what movie I want to watch?? Get with the times, United"
Ưu: "Standard average flight"
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "Not much to like"
Khuyết điểm: "Delays , staff was rude no communication between staff and passengers"
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "The crew was very pleasant. Boarding was very organized and quick. The lady that checked us in was very pleasant to everyone. Joked around to make you feel more excited to board the plane."
Khuyết điểm: "The seats were tiny. Not much comfort in that. There wasn't any food or drinks offered. We hit turbolance the entire time (not your crews fault)."
Ưu: "Flight was n time, boarding was fast and efficient."
Khuyết điểm: "No flight to Denver both ways wee cancelled & we were rerouted to Chicago which put an extra 2 hours on trip"
Khuyết điểm: "Plane was delayed. Missed connecting flight. Rerouting made a one stop flight into a 2 stop overnight flight. Reached my final destination 15 hrs late."
Khuyết điểm: "There was no food served as well as no entertainment"