The US Customs/immigration step at Montreal creates a mess. Your checked bag must be xrayed and cleared to enter "U.S soil" (which is still in Canada) which makes for huge delays, confusion and mishandling of bags. My carry-on, which I checked at the gate at Air Canada's request, never got cleared. So I arrived in Atlanta where my bag was not at baggage claim. Nor was there an agent to make a claim to, and it was not even 5 p.m. I had to go all the way up to the Air Canada check in desk in the International Terminal to try to find an employee to whom I could report the missing bag. An agent for AC had to be called to respond, there was no one at their check in desk. The person who finally did talk to me made ME send a photo of my baggage ticket and boarding pass to his supposed phone number, which he said he would use to start a claim. This never happened, I got no confirmation that a trace had been started and I had to call AC the next day.
Service and staff were good and friendly. Just wish I had a little more leg room.
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
Khuyết điểm: "Air Canada needs to update it's entertainment systems. On flights to and from my destination both the audio jack and screen were broken. Also, the flight did not receive any salads, leaving this vegan with slim pickings. Get it together, Air Canada!"
Ưu: "Staff are very nice"
Khuyết điểm: "Delay in flight of more than 45 minutes"
Ưu: "Boarding was good and fast"
Khuyết điểm: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"
Khuyết điểm: "if the flight is on time. I was delay more than 10 hours"
Khuyết điểm: "My flight was an early morning flight 8 am. I needed to get up at 5 am to get ready for this flight. AC notified me 5:05 am that my flight delayed 3 hrs to 11am. I wish they told us the night before so no need to get up that early."
Ưu: "Got the seats I wanted, movies were good. Staff was friendly"
Khuyết điểm: "In Montreal they took my carry on bag stating it was too big, I have traveled with it many many times and it always fits except the tiny planes, this was a 787. When I got on the plane many people had larger bags then mine and it was the last bag on the carousel at the other end."
Khuyết điểm: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."
Ưu: "Nothing much"
Khuyết điểm: "Please train this guys for customer service and fix there attitude."
Ưu: "Entertainment system was good and seats were comfortable"
Khuyết điểm: "Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding"
Khuyết điểm: "Dirty plane, garbage stuffed in seat pocket. Tray table disgusting!"
Ưu: "Great service"
Khuyết điểm: "Not enough time to the flight from Halifax to west plam beach"
Ưu: "Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all."
Ưu: "Exiting the plane and terminating my transaction."
Khuyết điểm: "Delayed. Missed layover. Lost luggage. Poor communication. Agents had attitudes."
Ưu: "Seat was comfortable, leg room adequate. Crew helpful."
Khuyết điểm: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."
Ưu: "Air Canada couldn’t have been better, I missed a flight they waived their fees and got me on the next direct flight home. Wonderful service !!"
Ưu: "Boarding process."
Khuyết điểm: "NA"
Khuyết điểm: "When there is a delay, even when weather related, show some empathy and feed stranded passengers!"
Ưu: "I travel a lot. I have to say both Air Canada and Kayak did a excellent job to remind me via email and text message to check-in online 24 hrs before my departure, never fail. Kayak also keeps on updating me about my flight on time or not, gate number etc. As a traveler, these features are very important. keep up with the good work!"
Ưu: "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
Khuyết điểm: "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."
Ưu: "Good breakfast."
Khuyết điểm: "Cabin was cool"
Khuyết điểm: "Flight was delayed 1.5 hours but no one was in much of a rush to get it going"
Ưu: "The smooth take off & landing"
Khuyết điểm: "Too hot and cramped"
Ưu: "Seating in a double rather than triple layout."
Khuyết điểm: "Delay of almost an hour on the runway because of a mechanical problem, after being asked to turn off cell phones and so we couldn't notify those meeting us. Our flight arrival did not appear on the board at Pearson , thus complicating our communication with those meeting us. Baggage was slow being unloaded. Will seriously consider flying to Hamilton with West Jet next time we return from Halifax."
Khuyết điểm: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
Khuyết điểm: "Lousy food and no snacks"
Khuyết điểm: "Our flight originating in Halifax was 1.5 hours delayed and we knew there was no way we would make our connecting flight in Toronto with a 40 min window to pass through customs, US immigration, and reenter security into the US bound F gates. We requested to be rebooked for early the following day to avoid being stranded in Toronto. Acknowledging it was unlikely we could make the connection, the staff told us that because the computer didn't list it as a "missed connection", they could not take any steps to rebook us. Of course, we missed the connection and were stranded for an entire 24 hours in Toronto with two small children."
Ưu: "This was my third air canada rouge flight so I knew what to expect. Staff are always super courteous and good food options available."
Khuyết điểm: "Almost 0 arm/leg room, flight was delayed and they tried bumping me off my flight onto another because they had overbooked."
Ưu: "A very typical flight."
Khuyết điểm: "No complaints."
Khuyết điểm: "The security check took so long. We made it last minute even thought we were in the airport more than 1.5 hours before the flight (as recommended)!!"
Ưu: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
Ưu: "The t flight was completely uneventful-the best kind."
Ưu: "Crew was fine, should serve at least a cookie with the drink..."
Khuyết điểm: "Didn,t like the service I received getting off the plane.. Cannot walk any distance..Didn,t order a wheelchair, because I didn,t know I had too. Asked for a ride on the golf carts, got told to walk around the corner, and one will pick me up!! Never saw one yet!!! Took awhile but managed to walk to the luggage, but had to sit for half hour with the pain in my legs.....No thank you Air Canada, next tine it will be different air lines....."
Khuyết điểm: "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."
Ưu: "Very satisfied with the flight."
Ưu: "Worst service I've ever had"
Khuyết điểm: "The flight for Montreal was half empty and than there was a flight to Toronto Hallf empty as well, and the flight Toronto to Montreal was half empty...by coincidence our flight Halifax-Montreal on Sunday at 19:15 was cancelled due to technical issues. However it was obvious that AirCanada didn't care about the passenger time or valued it...instead of flying 3 empty flights they cancelled our flight and maximize capacity on the other planes...not happy we didn't get any voucher and we wasted 4 hours of our time and didn't have dinner until 1 am"
Ưu: "Staff and plane were fabulous"
Khuyết điểm: "This site allowed me to book a CANCELED flight. I found out 20 hours before my scheduled flight that I was on an 11:20pm flight not a 7pm flight."
Ưu: "Love the look of the Halifax Airport after its renovations , brighter than it used to be, Check-in and boarding went very quickly The plane took on extra fuel just n case we had a layover in Toronto because of poor weather but that didn't happen"
Khuyết điểm: "The possibility of a layover in Toronto because of poor weather lol"
Ưu: "Good service...plane clean....attendants very attentive to all passengers!"
Ưu: "Everything went very smoothly, no delays, good staff, all good :)"