All good other than departing 1 hr late!!
Ưu: "Just ok"
Khuyết điểm: "The crew and the service"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Khuyết điểm: "Food was good but was not full compared to emirates."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Khuyết điểm: "For better leg room in business class go for the bulkhead seats"
Ưu: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Khuyết điểm: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Ưu: "Extra touches and super pleasant and courteous staff."
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "More space then previous flights. Attendants very pleasant and helpful."
Khuyết điểm: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Khuyết điểm: "Way too cold"
Ưu: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Khuyết điểm: "The desserts. The bun."
Ưu: "Flight crew, food, boarding and entertainment great."
Khuyết điểm: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Khuyết điểm: "Cabin temperature was really hot."
Ưu: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Khuyết điểm: "None"
Ưu: "Love the promptness of services, always with a smile!"
Ưu: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Khuyết điểm: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Khuyết điểm: "leg space."
Ưu: "The serivce was amazing. Also it was clean and the food was great."
Khuyết điểm: "The seats and there is not much leg room"
Khuyết điểm: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "Overall experience and wonderful crew"
Khuyết điểm: "Nothing really."
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Khuyết điểm: "breakfast was terrible"
Ưu: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Khuyết điểm: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "Everything is excellent!"
Ưu: "No fuss flight but lacking that something extra"
Khuyết điểm: "Extremely cramped flight in regular Economy."
Ưu: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ưu: "everything, excellent job"
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "On time. Attentive crew."
Khuyết điểm: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Khuyết điểm: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Ưu: "1. Clean. 2. Punctual. 3. Coke Zero."
Food was not good and entertainment was also not updated The cleanliness was good and service was good
The flight was excellent. The airport need to adopt some system that make the travelers less tired.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
Everything was good but they need to improve on time
Ưu: "Another confirmation of excellent QA service."
Khuyết điểm: "Nothing."
Ưu: "Absolutely professional!"
Khuyết điểm: "Nothing all perfect"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Khuyết điểm: "Everything"
Ưu: "was the seat super comfort"
Khuyết điểm: "if the have variety of food provided will be better"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Boarding process, and in-flight entertainment and wifi"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "everything. see what i mentioned above. i will not book through your company again"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Nothing was spectacular."
Khuyết điểm: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Khuyết điểm: "being in the middle of three"
Ưu: "Crew were very helpful and courteous"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Khuyết điểm: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Ưu: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Khuyết điểm: "None"
Khuyết điểm: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Khuyết điểm: "Stupid and unbelievable rules"
Ưu: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Khuyết điểm: "It would be nice to have socks to put on for when I want to take my shoes off."
Ưu: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Khuyết điểm: "Same as above"
Ưu: "Very comfortable flight and crew"
Khuyết điểm: "The plain was very old."
Ưu: "The crew was friendly and very attentive."
Khuyết điểm: "The plan was very hot and made the experience less than desirable."
Ưu: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Khuyết điểm: "South Indian food may. Made available"
Ưu: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Nice crews"
Khuyết điểm: "No headsets to hear movies"
Ưu: "Good food, good service and clean planes."
Khuyết điểm: "N/a"
Ưu: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Khuyết điểm: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "Luggage was lost"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Decent leg room. New plane."
Khuyết điểm: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "Was told to move seat up and down repeatedly"
The crew was extremely attentive. Food presentation and quality was excellent. Very comfortable seating and sleep accommodations (business class) I would definitely fly Turkish Air again.
It was hard to sleep on the flight. It’s a long flight but the food and entertainment was great!
Khuyết điểm: "Canceled flight without warning. Terrible crew coordination to help with the issue. Not flying Turkish again."
Ưu: "crew excellent, food excellent, entertainment good."
Khuyết điểm: "Space between seat rows is barely adequate."
Khuyết điểm: "Everything"
Ưu: "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
Ưu: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Khuyết điểm: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Ưu: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Khuyết điểm: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Ưu: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Khuyết điểm: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
Ưu: "Punctual in terms of reaching destination, all else average."
Khuyết điểm: "Less leg space, pantry service below expectations."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Flight was on time, great cabin crew."
Khuyết điểm: "Seats and Food was not as good as it used to be."
Ưu: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Khuyết điểm: "Good plane. Comfortable seats and entertainment system."
Khuyết điểm: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Ưu: "Food and service were great."
Khuyết điểm: "The usb charger was broken"
Ưu: "We weren't seated together at first but they helped once we were on the plane"
Khuyết điểm: "What a mess!A woman was changing her baby's diaper by the food service area. A group of passagers lyed their babies on the floor to sleep and floor was full of food crumbs. Flight attendant were incapable of keeping passangers undercontrol. Food service was so poor. Going abroad they run out of fish almost after serving 50 passangers and we had no other options but pasta with cheese sauce. Attitude was 'you either eat or don't'. This has happaned twice flying out of US. Flight attendant said 'fish wasn't good anyways and food is much better on return flights'. On my return flight they once again run out the dinner with meat and I was served this time eggplant with rice. They served all the passangers but five row back from the exit doors and few row below from the restrooms received service 30-40min later. Others has already ate and their trays were taken away. By the time they served us my food was cold. Two scoup of rice on the plate was raw and the bread was stale. When I told the flight attendant she said 'she will let her supervisor know' but no body came to talk to me nor offered anything else to eat. Altough I have seen one passenger who got upset been served rice with eggplant received a service later with chicken which wasn't in the menu. Another passanger received two menus at once. Flight attandants are incompetant"
Ưu: "Comfort, food, staff, everything"
Ưu: "They went above and beyond to ensure comfort"
Ưu: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Khuyết điểm: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Ưu: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Khuyết điểm: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Ưu: "Great attention and kindness from the attendants"
Khuyết điểm: "The cabin was very very hot during the flight."
Ưu: "The service was good., food was good, boarding was little though."
Khuyết điểm: "Usually the layover is long even though they provide you with hotel but, its too tiring"
Khuyết điểm: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Ưu: "Turkish airlines is a wonderful company to travel on. I love the service, professionalism, kind, and patient service during the flight. Thank you!"
Khuyết điểm: "I don't like landings but the crew did well!!"
Khuyết điểm: "the fact that in my flight from turkey back to isreal the boarding guy added in hand written something that look like curse i got pic.... and was not nice ... dont know if it was because of the late time or hes mind was disturbed ... you dont act like this ... i do not know what he add but i dont think its a bless"
Ưu: "The Price!"
Khuyết điểm: "Would have appreciated different breakfast choices."
Ưu: "on time, fast boarding, food ok for distance, entertainment ok for distance"
Khuyết điểm: "Crew not very motivated, almost rude; gate at end of airport in Istanbul, ear plugs are bad"
Ưu: "A lot of food and drink, toothbrush, slippers, etc."
Khuyết điểm: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Very professional. Spacious seats."
Khuyết điểm: "Wait at Ataturk airport on passport control."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Good service. Food was very good. Roomy seats and very good in flight entertainment system. Made the 12 hour flight very comfortable."
Ưu: "The crew was very professional"
Ưu: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Khuyết điểm: "Nothing is bad as every detail from the flight was awesome"
Khuyết điểm: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Ưu: "EverThing was excelentní bit doménových s feet smetl hořické"
Ưu: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Khuyết điểm: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Ưu: "good food, nice attendants, comfortable seats, good pillows"
Khuyết điểm: "no wifi"
Ưu: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Khuyết điểm: "Entertainment on board was poor. No power outlets."
Ưu: "The crew at the Tokyo airport was very attentive and friendly."
Khuyết điểm: "I was not allowed to checkin online.I called they said they assigned my chosen seats, I got to the airport and nothing was assigned. I wrote a formal complaint, all I received was "I am very sorry". And this happened on all 4 flights: Basel to Istanbul, Istanbul to Osaka, Tokyo to Istanbul and Istanbul to Basel. Just one of the worst experiences ever. The crew on the flight from Tokyo to Istanbul, also very rude and cold. The food was really bad, the egg was terrible!"
Ưu: "Selection of movies. Turkish delights"
Khuyết điểm: "Seats were uncomfortable. Little room espeviLly for legs."
Ưu: "One of the best airlines I've ever flown. Would definitely recommend."
Khuyết điểm: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Ưu: "Great selection of movies. Really got a kick out of the Batman vs. Superman stuff! :)"
Khuyết điểm: "I was a bit tight in my seat, and when I went towards the back of the plane, I saw a number of people had a whole row to themselves. It would have been nice if the spacing was better so more of us could be less cramped."
Khuyết điểm: "Terrible service. Lost my luggage. Then refused to connect me to an English-speaking representative. Every time I called to inquire about my lost luggage, they would yell "No English!" and then hang up the phone. Absolutely terrible service!"
Khuyết điểm: "We were seated at the very back of the plane, so we couldn't recline and the bathrooms were smelly!"
Ưu: "actual flight ok"
Khuyết điểm: "The Gate agent in Houston was not smart. 3 big mistages - 1. did not give us our baggage claim tickets. 2 . did not sit us together on the overseas flight (we are married and thats a long flight) 3. She did not ticket my husbands bag to go thru to Bucharest and it got stuck in Istanbul for 2 days."
Ưu: "Glenlivet whisky for free"
Ưu: "Quick access to the airport and gates"
Khuyết điểm: "Free food on board"
Ưu: "Friendly and helpful"
Khuyết điểm: "More leg room"
Khuyết điểm: "I could not check in online and BA is not available on the kiosk in the airport."
Ưu: "Smooth landing"
Khuyết điểm: "It was a bit warm"
Ưu: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Khuyết điểm: "Trip was a disaster"
Khuyết điểm: "LHR made us wait 30+ min upon arrival for a gate."
Ưu: "The crew was great."
Khuyết điểm: "Seet could be more comfortable."
Khuyết điểm: "No online check in, incredibly inconvenient. If is have known would have booked another carrier."
Ưu: "crew was nice"
Khuyết điểm: "no air vent in my row. no complimentary food and drinks"
Khuyết điểm: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Ưu: "I did not fly. Cancel month ago, no money back. No good company!"
Khuyết điểm: "I cancel month ago, no money back !!! No good company!"
Ưu: "It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly."
Khuyết điểm: "A small pack of pretzels and free cup of water would have been nice."
Ưu: "Crew is incredibly kind."
Ưu: "Everything was just perfect. Thank you very much!"
Ưu: "Seat was comfortable"
Khuyết điểm: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Ưu: "Flight was fine, staff friendly and caring"
Khuyết điểm: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Ưu: "The crew was outstanding."
Ưu: "The boarding and crew were fine."
Khuyết điểm: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Khuyết điểm: "Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service."
Ưu: "The crew was sick and one lady kept running to the bathroom?!? The plane was old..."
Ưu: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Khuyết điểm: "NA"
Ưu: "The flight was on time"
Khuyết điểm: "The airline is very mechanical Customer service in non personal and robotic"
Khuyết điểm: "Nothing wrong"
Ưu: "Entertainment options were good."
Khuyết điểm: "Lost my bag. No idea where it was for 48 hours. Staff was ok. Ran out of meal options, took 4 asks to get a glass of wine and by the time I got it, I was done eating."
Ưu: "The crew were great."
Khuyết điểm: "Did not like that you have to pay for water or soft drinks"
Ưu: "There was no event happening. This was good :-)"
Khuyết điểm: "No sodas, no water, no food on this flight. I'm still pissed off."
Ưu: "The plane was pretty much empty. There were very small number of passengers."
Ưu: "As always, a great flight."
Khuyết điểm: "Nothing I can think of."
Khuyết điểm: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Ưu: "Cabin crew from London to Heathrow was pleasant. Movie choice was good."
Khuyết điểm: "Ordeal at Heathrow of going miles up and down, taking two transports and having to go through full security again for connecting flight. Checked in 24 hours to connecting flight to London or 30 hours prior actual flight from London. Airline indicated that plane had only one middle seat. Tried to get a better seat at airport, but BA ground crew did not even check and said flight was full. Yet my one of my fellow passengers was able to get window seat without extra pay 3 hours after I was denied. Sardine city for 7 hour flight that turned 8 hours."
Ưu: "The plane"
Khuyết điểm: "Nothing"
Khuyết điểm: "It was late We were left on tarmac for 1 hour Service bad Oh yes and it was not even a BA airplane.....it was Qatar Airways .... something I would not travel on out of choice. BA stand for Beyond Awful It is now a budget airline that makes Ryanair look great! Not even an in flight magazine it is simply a skeleton of its former self, the Spaniard has destroyed it Would never travel British Airways again"
Khuyết điểm: "To pay for WATER!!!!!"
Ưu: "The captain kept us aware of the delay and the reasons for the delay."
Khuyết điểm: "No free food or drink other than water."
Khuyết điểm: "The union bull"
Ưu: "boarding and timing"
Khuyết điểm: "fly attendants were kind of rude.. One completely ignore me while taking the order of the passengers sitting just next to me. The other one couldn't even say thank you when I did her job by bringing my garbage to her station. It was my first BA flight and I was not expecting those unfriendly attitude from british people."
Khuyết điểm: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes."
Ưu: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Khuyết điểm: "I was annoyed that they charged for soft drinks and water on this flight. There was no entertainment. Just a seat on a plane."
Khuyết điểm: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Khuyết điểm: "flight delayed over 1.25 hours because we missed our runway time due to being "unable to get a head count" of the people that are on board. This should be embarrassing for BA. And i don't understand how after all the security, boarding pass and passport checks that you do not have an accurate head count of your passangers. Thus I missed my connecting flight and had to wait over 4 hours for another and got a measly 10 Euros as compensation. Also, they don't even give water for free, and a 200ml juice costs 1.5 Euros which a) its bad juice and b) overpriced. All food you now pay extra for, and they didnt even make it in time to the last few rows so even if Id want to purchase something, I couldn't."
Ưu: "I was traveling alone with my baby. Everyone was very helpful"
Ưu: "Got there in one piece."
Khuyết điểm: "Nothing."
Khuyết điểm: "Older plane, no touch screen tv in head rest, no movies on demand, limited leg space"
Ưu: "Don't usually have a chance to fly BA in the USA. The flight crew were professional, courteous, and very friendly. They ALL looked so polished and well groomed. Some USA carriers should take a look. It makes a difference. Even their donning hats and putting on suit jackets on landing made an impression on me. Thanks British Airways."
Khuyết điểm: "Nothing Wonderful flight"
Khuyết điểm: "Took 1 1/2 hour to check in at counter. Agent spoke minimal english and directed Czech in one line and all others in another line. even when that line was only 2 or 3 persons and someone walked up only waited 5 minutes our line hardly moved. The agent did not care or understood that a lot of people may miss the flight. We arrived 2.5 hours early and barely made the flight."