I will choose ANA again. Excellent Service
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
Khuyết điểm: "Selecting seats online"
Ưu: "Crew was nice"
Khuyết điểm: "Food"
Ưu: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ưu: "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
Khuyết điểm: "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
Ưu: "Food is the best of any airline service"
Ưu: "Attentive and friendly service, good food, fairly spacious seat."
Ưu: "One of the best service! Thank you!"
Ưu: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Khuyết điểm: "The movie selection is somewhat weak"
Ưu: "Everything was just perfect"
Ưu: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Khuyết điểm: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Ưu: "Great service, on time."
Khuyết điểm: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Ưu: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Khuyết điểm: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "Typical ANA quality. Bumpy flight but handled very well."
Khuyết điểm: "Nothing in particular."
Ưu: "Very smooth boarding process and excellent, lovely flight attendants"
Khuyết điểm: "None"
Ưu: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Khuyết điểm: "If the seat reclined a bit more, would be nice."
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side."
Ưu: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Khuyết điểm: "We left late."
Ưu: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Khuyết điểm: "The Hollywood entertainment options were limited and not very interesting."
Ưu: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Khuyết điểm: "Food choices very limited, and quality is sub-par."
Ưu: "ANA crew is very hospitable."
Ưu: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Khuyết điểm: "There was nothing I did not like."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Khuyết điểm: "nothing everything was awesome hope I fly ana again sometime ."
Ưu: "Seat was good and slept like a baby"
Khuyết điểm: "Nothing really, slept the whole way"
Ưu: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Khuyết điểm: "Not much of a choice when it came to films"
Khuyết điểm: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Khuyết điểm: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Khuyết điểm: "Breakfast option"
Ưu: "Love the staff, helpful and polite!"
Khuyết điểm: "Nothing, everything was as expected"
Ưu: "Excellent in every way"
Ưu: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Ưu: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
Ưu: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Khuyết điểm: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
Ưu: "Everyone was super polite"
Ưu: "The staff was polite and professional. We have no complaints at all."
Khuyết điểm: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Khuyết điểm: "Food and entertainment options"
Ưu: "The crew of ANA is specacular."
Khuyết điểm: "These are slightly better than economy seats."
Ưu: "Great entertainment selection and food"
Ưu: "The food was amazing - they had no right to make food that good. I really was blown away."
Khuyết điểm: "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."
Ưu: "Food is good. Flight attendants are nice"
Khuyết điểm: "On-flight entertainment has very few movies selection. TV screen can't be tilted"
My flight was scheduled on July 24th 2022, I went to PAL laoag the day prior to pay for an extra baggage ($165) as a check-in. On the day of the flight, one of the customer representatives in the PAL laoag airport put me on waiting after I had checked in and told me I had to check-in with the immigration due to my overstay...I am a dual citizen of the United states and the Philippines and questioned the staff, after 30 minutes of waiting the staff member said I could go to the terminal and they will call my name to see if I was eligible to take the flight back home...after learning of such nonsense, the staff proceed to tell me that one of my boxes will be held back due to the high flux of cargo being carried by the plane to Manila. At that point I was very upset, what was the point in paying $165 for an extra baggage if the laoag airport was going to hold it back. Today is July 27th and I have been calling PAL for the last three days to pick my luggage up. They had informed me in the PAL airport in laoag that if in case our luggage was held back, our luggage would arrive the next day and a call would come from the Honolulu airport. I have not received a phone call for the past three days and will make a 2nd attempt to pick my luggage up today at the airport. I'm hoping someone can help us here in the Honolulu airport because this experience has been a nightmare. Advise to anyone who is flying from Laoag, Philippines to Honolulu just keep to your 2 free check-in baggage because there is a high possibility that your extra check in will be held back in Laoag and be put in this situation.
The leg room was very comfortable.
Food was good. The layover that was unexpected was not cool
It took over an hour to disembark and almost made me miss my connecting flight. Maybe they could have let the other airlines know passengers with connecting flights were running late. The flight was long and the seat space was very tight. The food was excellent. Crew was friendly and helpful.
Ưu: "The crew were attentive & accommodating."
Khuyết điểm: "Food was not that good at all."
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Ưu: "Crew was not very friendly."
Khuyết điểm: "Checking in for flight was not very good. Counter help was not well informed/trained."
Ưu: "The crew, the meals, the on time departure and arrival . Philippine Airlines got my attention . I was in BC, and their lounge was awesome and so was the service on board. And the flight attendants as well! A five star airline, thank you !!!"
Khuyết điểm: "Everything was great!"
Khuyết điểm: "food, comfort"
Ưu: "The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin"
Khuyết điểm: "Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the"
Ưu: "i didnt like when we had to come out of plane and do a transit."
Khuyết điểm: "wish it was non stop but now it is."
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Khuyết điểm: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Ưu: "Great crew"
Khuyết điểm: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"
Ưu: "The crew was great!"
Khuyết điểm: "PAL requires you to subscribe to their WiFi on flights without seat back entertainment, but no instructions were given how to do this. PAL ‘s website is difficult to navigate. Plane seats are very small"
Ưu: "Food voucher nice"
Khuyết điểm: "Delay last min gate change when they knew earlier Boarding not orderly"
Ưu: "Im comfortable"
Khuyết điểm: "The food"
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Khuyết điểm: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Ưu: "Awesome, excelent service"
Khuyết điểm: "Nothing everything perfect"
Ưu: "Friendly filipino airport staff and PAL stewardess are friendly and accomodating"
Khuyết điểm: "Very long que at HK immigration"
Ưu: "Very happy the crew was good all in all a good flight and great value for money."
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
Khuyết điểm: "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."
Khuyết điểm: "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."
Ưu: "Arrived early"
Khuyết điểm: "Nothing"
Ưu: "The price is quite competitive. That is my only reason to choose Philippine Airline."
Khuyết điểm: "In the Manila Airport, once you entered into the waiting area, it would be a hassle to go to the washroom, for you have to go through the security check lineup again to go back to the waiting area."
Ưu: "Smooth trip"
Khuyết điểm: "Narrow seat and no leg room"
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Khuyết điểm: "Like all four of my flights on Philippines Airlines, over 3 hour delay. They could not leave on time on any flights, over head speaker in terminal was just constant flight being delayed-significantly. Hawaii to Manila and back, you had to down load an app onto your phone prior to leaving for any in flight entertainment, on your phone only. Terrible food. This was my worst flying experience ever and I do 4 international trips a year. Save time and money, fly another airline even if it means a connecting flight, you will still get there quicker. Pathetic."
Khuyết điểm: "Flight is always late Seats are very small no screen at your seat meals are so-so"
Ưu: "Crew, food n legroom"
Ưu: "Very friendly, professional staff. Far superior service to US-based airlines."
Ưu: "Peppy happy music although it should be played a little softer. Good lunch - right portioning. Coffee could be better though."
Khuyết điểm: "For the ticket price- I think that it would be nice to have more comfortable seats as the flight is a long one and it would also be nice if the crew make their rounds to check on the passengers and ask if they are comfortable"
Ưu: "Everything else was fine other than the comments as described below."
Khuyết điểm: "Saw a specific female crew member ignore a passenger raising his hand and repeatedly saying excuse me to ask for a blanket, and she straight turned around to walk the other way. It's not difficult to get blankets from the overhead bin and with the possibility of other passengers asking, it's part of your job. A male crew member was attentive to the passenger after he immediately recognized the passenger's request walking through the aisle. This was from MNL to NRT. Also on one of the connecting flights (could have been same as above), the flight departed late because they allowed another passenger through that wasn't suppose to be on that flight on to the plane. They need to have better boarding pass scanners and /or the employees should pay better attention to that main detail. Air was really dry in the cabin, suggestion is to add some kind of humidifier in the plane to decrease dryness to the nose."
Ưu: "Crew was courteous, attentive, and friendly Inflight entertainment was up to date with recent movies, tv shows, Food could be better"
Khuyết điểm: "Everything. 6 hr delay, unhelpful clueless staff, food, comfort of seats, lack of entertainment, crappy terminal in Manila"
Khuyết điểm: "The vegetarian meal."
Ưu: "The flight staff was more than accommodating to my husband and myself as we both had become very ill . They did everything they could do to make us comfortable. The airline put us up in a hotel for the evening and got us on a flight the next day."
Khuyết điểm: "First I would like to say I understand things go wrong that are out of the airlines control but being grounded on a run way for ten hours is absolutely ridiculous . We both became very ill about two hours after eating on the flight to the point of needing medical attention. The delay ended up costing us $179 extra dollars for our car parked and it would be more than reasonable and expected for you reimburse us for this cost. We have a receipt for the proof of this cost . You can reach me by email firstname.lastname@example.org Sincerely Michelle bennett"
Ưu: "Quiet, food was good Good seating organization for separating family with babies and single person. I enjoyed my flight very much."
Ưu: "The food was decent compared to all other PAL flights I have taken. The aircraft was also decent and no safety pins to hold seat pockets in place. Clean. The boarding scheme finally works when passengers are shown visuals and actually rejected when their rows are not yet called. Hopefully this service will only improve for the better and hope that flights to the US have also now improved as I have been avoiding PAL like a plague ever since the 2000s if I can as the food and service and the plane were mediocre at best. Maybe this time it is actually worth trying again. We'll see."
Khuyết điểm: "The delay caused by cargo being loaded late is not acceptable especially when you have a tight schedule for transitting in SGN for another flight. PAL should strive to stick to the time and avoid these delays by planning ahead..."
Khuyết điểm: "flight cancelled. had to go to airport to correct. had no phone number or email to get hold of airline"
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
Ưu: "Fun crew, smooth flight."
Khuyết điểm: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Ưu: "Not Satisfied"
Khuyết điểm: "Need improvements"
Ưu: "The boarding and landing was okay."
Khuyết điểm: "Crew don’t engage well. Plane smells like poop the whole time."
Ưu: "Price was great and the crew was friendly"
Khuyết điểm: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Ưu: "The quiz and prizes given by the service crew onboard"
Khuyết điểm: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Khuyết điểm: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
Khuyết điểm: "XSS"
Ưu: "I missed the trip. Can you help me with the refund or part of it?"
Khuyết điểm: "I missed the trip. Can you help me with the refund or part of it?"
Khuyết điểm: "They should improve tge delayed flight"
Ưu: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Khuyết điểm: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Ưu: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Khuyết điểm: "Its a cheap airline.what do u expect?"
Ưu: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Khuyết điểm: "At least a small meal and drinks on a 8.5 hour flight."
Ưu: "On time, allowed very early check in up to 4 hours before flight time"
Ưu: "Friendly and ready to help crew"
Khuyết điểm: "No form entertainment whatsoever. Deleted for about 2 hours"
Ưu: "Boarding was organized if there is such a thing in the philippines, but at least they tried. Iloilo airport is very nice and allows more room than manila fiasco. The flight for once left early and arrived early and low and behold we had a jetway and no bus!! Luggage was off in record time"
Khuyết điểm: "No recline on seats and cramming too many in to such narrow rows..its worse than a new york city bus in the 70s."
Ưu: "Friendly crew, quick boarding, landed ahead of schedule!"
Khuyết điểm: "The cabin temperature was too cold!!"
Ưu: "I was sleepless getting on the flight, so I slept most of the way. I didn’t buy the in-flight food since I wasn’t hungry."
Khuyết điểm: "Delays"
Khuyết điểm: "It was almost 3 hours delayed."
Ưu: "The flight was faster than the arrival time"
Khuyết điểm: "Delayed flight. Ofcourse"
Ưu: "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
Khuyết điểm: "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
Khuyết điểm: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Khuyết điểm: "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."
Ưu: "They are very accommodating ."
Khuyết điểm: "They are not on time. They are always late like other plane."
Ưu: "Good flight"
Khuyết điểm: "Landing not so smooth"
Khuyết điểm: "Delayed flight"
Khuyết điểm: "No food, no check in luggage but extra fee, no movies, no , no blanket."
Ưu: "On board Staff was great. Made everyone as comfortable as possible."
Khuyết điểm: "Agent misquoted me overweight baggage charge by half. The service agent that had to break the news to me was horrified. I paid as much for the bag as the original flight. Seats were very tight. ( I am 6'1") Next time I will fly a regular airline for the same price that I spent. Pay for bag. Pay for insurance pay for food and drink on an international flight. So wrong."
Khuyết điểm: "Its a shame—Singapore is a first-class city and its people are beautiful; except for one zealous person who made it her goal to ruin Singapore. Cebu Pacific (MNL) required our umbrella to be checked-in without incurring additional expense since it does not make sense to charge us because the umbrella price is way less than the shipping cost. However, Cebu Pacific (SGN) Counter Supervisor was rigid and unprofessional; she wouldn’t listen to reasons and logic. She said that this is SGN and not MNL and therefore, its totally different. She was correct because we were able to go home and security did not say anything about our umbrella. Basically, we do not have to check-in our umbrella in the first place. But the Supervisor was adamant and combative regarding our umbrella. We told her we’ll just throw it in the trash can instead of shipping it."
Khuyết điểm: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Ưu: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Khuyết điểm: "Nothing."
Ưu: "Check in staff were very helpful"
Khuyết điểm: "Plane was 2 hours late -airline seemed to be totally disorganised"
Ưu: "I was as european preferred being offered a seat at the emergency exit, if I was healthy and able to assist..leaving me much more leg space.....being not so small and tiny as many asians.... !!!"
Khuyết điểm: "It’s 4hrs flight and they didn’t even offer not a free water you have to pay for food ? This is international flight for crying out loud. It’s not worth for what you pay for worst airline ever."
Ưu: "Very good check-in"
Khuyết điểm: "Flight was delayed a bit. I didn’t buy anything to eat so can’t comment on that also there’s not really entertainment on board"
Khuyết điểm: "One of the tightest legroom. Said they were giving out sim cards but never got one even after asking for one. It was ok that we didn't get one but not ok that 2 crew members said they will get us one and never did. If you don't have it, just honestly say you don't have enough. Or just don't offer it in the first place!! No drinks... not even a glass of water without having you pay for it."
Khuyết điểm: "In addition to lack of communication of any updates from the staff"
Ưu: "There is nothing to like about Cebu Air"
Khuyết điểm: "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
Ưu: "The staff tried to board the flight efficiently."
Khuyết điểm: "Why do Cebu Pacific flights always have to be late? Always always always."
Ưu: "This is budget no frills airline and it handles the flight pretty well. Seats are small, no entertainment or free food, but staff are very helpful."
Khuyết điểm: "Check in was appalling! Queue for almost 2 hours with no control of passenger flow so one queue has 5 check in desks the other has just 2. When asked to try and arrange it more fairly the Cebu Pacific staff shrugged their shoulders didn't even smile and said "there is nothing we can do". All they had to do was direct passengers to a check in desk. It was awful service"
Khuyết điểm: "Late leaving the gate then waited an additional 45+ minutes in a line of planes waiting to take off because NAIA is down to one runway."
Khuyết điểm: "Longest lines in teh world at check in. Get your act together CEbu. No in flight entertainment."