Scene at Athens airport was chaos. There are no self-check-in machines and apparently, like me, no one was able to check-in in advance using the email link. Hundreds of people on line and only ONE counter agent (a second one arrived after a while)! Crowd noise made it impossible to hear announcements. At the counter I received a boarding pass with no seat assignment! Had to push through the crush of people at the gate counter to get a pass with a seat assigned. Posted boarding status was inaccurate. Boarding was not by group--just a mill of people on a ragged line. No jetway so we had to get a bus out to the tarmac and use the stairway to board. The plane was freezing cold, at least in my back row. Entertainment options are fun, a big improvement over the old days, but the one video I chose to watch kept stopping and seemed to be defective. Food was moderately awful, especially the leaden pizza pocket handed out at the end without even a napkin. The crew seemed indifferent and not well organized (dinner was handed out before the drink cart, e.g.). I must say that conditions on the flight TO Athens were much better; no complaints there.
Pleasant flight. Everyone was on the same page. Efficient boarding and nice checkin experience. Bags were delivered to baggage claim quickly in Las Vegas.
Khuyết điểm: "Flying is no thrill now."
Ưu: "The crew was incredibly attentive and helpful."
Khuyết điểm: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Khuyết điểm: "The food was pretty terrible, especially the egg breakfast."
Ưu: "The flying crew was excellent, boarding was amazing.."
Khuyết điểm: "It is a international fry? if a fly takes more than 2 hours it need some entertainment and may work with a bigger aircraft.. and some small byte .."
Khuyết điểm: "The entire thing was delayed the entire time. I spent 30-45 minutes just on the runway. They only offered biscotti and pretzels as snacks. I’ve gotten cheaper or same priced flights with full entertainment and faster arrival times on other airlines. This was a last resort this time around but I would never take it if I didn’t have to."
Ưu: "The movie options they have"
Khuyết điểm: "More comfortable seats & better food"
Khuyết điểm: "The flight was delayed. I would have missed my connecting flight so rebooks through another midpoint. That flight was cancelled. Love AA! ☹️"
Khuyết điểm: "Seats are narrow and no leg room"
Ưu: "Right on time"
Khuyết điểm: "Wife on board"
Ưu: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Khuyết điểm: "To hot in the back of the plane"
Ưu: "The flight attendants were very nice"
Khuyết điểm: "I had a training that I was leading in Indianapolis and in Charlotte we had no pilot so we waited which made us late Then finally a pilot showed up and the we boarded fast but then we all sat on the plane for another 30 minutes which made me super late for my training"
Ưu: "Everything was ok."
Khuyết điểm: "very little service"
Khuyết điểm: "All good"
Khuyết điểm: "Announcements were way too loud and they kept trying to sell us their new credit card. Bad enough being crammed into a tiny seat, but then you don't get any peace and quiet."
Ưu: "The staff was welcoming and it felt good!"
Ưu: "The have the lotus cookies which is my favorite ."
Ưu: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Ưu: "I didn’t like it. I am still here and I hope i can fly back to ho chi minh without extra pay."
Khuyết điểm: "Delay, pay extra money for different fly."
Khuyết điểm: "The crew looked very bored."
Khuyết điểm: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Ưu: "The available movies and games in personal screen"
Khuyết điểm: "Seat selection"
Khuyết điểm: "American Airlines lost one of my bags They also lost one of Dsrnell Wilson's bags as well"
Khuyết điểm: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Ưu: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Khuyết điểm: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Khuyết điểm: "Typical Shanghai ground delays"
Ưu: "The plane was fairly new. Video worked."
Khuyết điểm: "You sold me an Iberia flight and stuck me on American. That's very wrong! Then, I had a screaming infant and didn't get one minute of sleep on an overnight flight. American is so cheap they don't even have ear plugs any more. Seats are too small."
Ưu: "Smith flight."
Khuyết điểm: "Nothing"
Khuyết điểm: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."
Ưu: "The crew was wonderful! Especially Glenda."
Khuyết điểm: "The flight was delayed six hours."
Ưu: "Flight was smooth and ontime"
Khuyết điểm: "Flight was extremely expensive."
Ưu: "Seats were comfortable."
Khuyết điểm: "Two hour plus delay in plane on tarmac then long flight with entertainment not working. Crew could care less."
Ưu: "It was on time and there was a pillow & blanket waiting in every seat."
Khuyết điểm: "Poor video screens, no choice in fils without downloading & paying for their WiFi, and film language kept changing randomly from English to Italian!?!"
Ưu: "The entertainment was excellent! Flight was top notch! A+++ , very friendly people and nice to talk to!"
Khuyết điểm: "A hippie beside me opened up his homemade fish and garlic hummus! But excellent on American Airlines end!"
Khuyết điểm: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Khuyết điểm: "The check in process took to long. In line more than an hour."
Khuyết điểm: "The flight was late by 2 hours."
Ưu: "The flight crew was exceptionally kind"
Khuyết điểm: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Ưu: "Clean, smooth flight, on time. Enjoyed the blankets and the inflight movie options were good."
Khuyết điểm: "Cramped, and we didn't get seats together... Hate the system where you have to pay $30-$95 additionally to choose your seats before check in, just doesn't seem fair when the tickets are already crazy expemsive and you're paying for your luggage as well... if you don't pay extra, you (we) end up sitting across from the restroom for six hours of in and out excitement."
Khuyết điểm: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Ưu: "i dislike booking with British Airways and ending up flying with American Airlines, who is their partner. This usually happens from US>London, but happened both ways this trip. AA flies outdated aircraft with old entertainment systems. Time for an upgrade! AA crew is okay, but BA crew is better. Might choose a different carrier next time."
Ưu: "Great crew. Everything was on time."
Khuyết điểm: "An older plane without an entertainment screen"