Flight canceled literally last minute without any notice in advance
Everything was great other than the delay in leaving Saskatoon
Did not have available earbuds to use the inflight entertainment... food offered was gross and could not be eaten.
Our flight was delayed by over 2 hours and we missed our connecting flight because of it costing us a lot of money.
Ưu: "Timming Was ok"
Khuyết điểm: "No Food, old tv, poor confort seat"
Ưu: "Just the crews"
Khuyết điểm: "I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it"
Ưu: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Ưu: "Quick boarding and takeoff"
Khuyết điểm: "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
Ưu: "Smooth flight, mostly friendly staff, good food"
Khuyết điểm: "We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it."
Ưu: "Thank goodness there was lots of room on this plane, makes it much nicer"
Khuyết điểm: "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."
Khuyết điểm: "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"
Ưu: "Movie, but not a bit of food that we didn't have to pay for except for a tiny bag of pretzels."
Khuyết điểm: "Not v99j.j on direct flight from Calgary to Toronto on our way home ad we were on our way out."
Ưu: "Flight was delayed by 3.5 hours"
Khuyết điểm: "Steward. & meals"
Ưu: "Great crew"
Khuyết điểm: "Nothing"
Ưu: "Flight was on time"
Khuyết điểm: "Didn't serve any free snacks or food."
Khuyết điểm: "No movies to watch, they told us to download their app and we would be able to watch movies. Tried to download the app on my phone without success, then tired to download the app on my laptop, again no luck. The staff had no clue how to help me, really old plane."
Ưu: "Not to have to change plane between Prague and Toronto."
Khuyết điểm: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Ưu: "Friendly plane crew though"
Khuyết điểm: "2 hours late from LGA to Montreal. No weather to speak of. No reason given. Poor communication at gate."
Ưu: "The flight was good, on time, and comfortable. Crew was polite and informative."
Khuyết điểm: "The sound did not work on my screen, even after trying 3 different sets of headphones."
Ưu: "This flight was not full, so it was a pleasanter experience than expected. Actually, I slept through most of it."
Khuyết điểm: "flight was delayed, but only by 2 hours, which doesn't even seem that bad. The gate was changed TWICE, which really wasn't awesome, and the 3rd gate did not have enough places to sit down."
Khuyết điểm: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Khuyết điểm: "Flight delayed by 2 hours"
Ưu: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Khuyết điểm: "Have no blanket to passenger"
Ưu: "My seat at the exit door gave me ample leg room"
Khuyết điểm: "Passengers were not feted in a special way due to the delay. .The unplanned extra time made me sick"
Khuyết điểm: "Even as a member and my status within the Aeroplan program (which I am allowed to have up to 3 bags checked free of charge) I was charged."
Khuyết điểm: "The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable"
Ưu: "friendly pilot"
Khuyết điểm: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Khuyết điểm: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Ưu: "Good flight once we got on board."
Khuyết điểm: "Plane was about an hour late taking off, seems the maintenance guy lives 45 minutes from the airport and we all had to wait on him to get there to look at a paint chip on the nose, which took about a minute. They might want to have someone on hand."
Khuyết điểm: "Flight left late"
Ưu: "I liked the vegetarian options for food."
Khuyết điểm: "We got to the airport 2 and a half hours early, and thank goodness: check in took forever and they obviously didn't have enough staff, and never fixed that. Had to rush through everything else. Crew was unhelpful for those of worried about missing our connecting flights since the plane was late: those on board said they had no way to know and to ask the gate agent when we landed, the gate agent scoffed at us saying they had no way to know. I've been on flights where the crew kindly gave out connection information, so this is lazy on Air Canada's part."
Ưu: "This was an economy flight for the weekend. Everything was perfect except I believe the airlines policy of charging for checked baggage is leading people to take advantage. We were delayed briefly just for people trying to get way too much carry on baggage into the overhead compartments."
Ưu: "Seats are confortable, meals good and the crew are very nice"
Khuyết điểm: "Cherry on top: they messed up putting my baggage into the connecting flight."
Khuyết điểm: "There was no complimentary checked luggage. Not impressed because usually this is only done by the cheap budget airlines not a national airline."
Khuyết điểm: "I was BUMPED not just on the flight I had booked and payed for a month in advance But I was at the airport 2 hours before my scheduled departure. I had to wait for available seat on the 3rd!!! flight out after mine."
Ưu: "Boeing 767 is a great aircraft in every way!"
Khuyết điểm: "A shame to connect in Toronto!"
Ưu: "Just about everything. And to top it all off, I found that the air inside the cabin was very good and so I arrived after 14 hours on board without red eyes and a headache"
Khuyết điểm: "Nothing."
Ưu: "Clean airplane Helpful crew Overall great experience"
Ưu: "A very typical flight."
Khuyết điểm: "No complaints."
Khuyết điểm: "Original flite cancelled!!"
Ưu: "staff is still largely your best feature..."
Khuyết điểm: "i seriously miss not getting a real meal especially when I travel a long distance... these pay as you go meal packs really are not attractive and not tasty... surely you can organize a full meal like we used to have even if we have to preorder it and pay for it... everything just feels like a shabby cash grab... and the tv/movie screens are subject to malfunction... tapes get off tracked and make the viewing anything impossible as you can't hear the soundtrack..."
Ưu: "Friendly crew and nice experience overall, entertainment top notch"
Khuyết điểm: "Could not buy food with my debit card.....was hungry"
Ưu: "Left on time"
Khuyết điểm: "Didn't pick up dinner trays, when they passed out breakfast, one lady didn't bother to hand out the napkin or the bottle of water to people, while the lady going down the other aisle did. Greasy pice of cake and no napkin, and a red eye flight and no water? I saw them on the cart, I guess it was just too much work to hand them out!!!"
Ưu: "Again the crew was enjoyable and the timliness of the flight and the boarding process was great. Also I appreciated the blanket and pillow given for the flight"
Khuyết điểm: "There was no entertainment for this 6.5 hour flight, I was very disappointed with that."
Khuyết điểm: "The seats in coach were ridiculously close together. When the person in front of me reclined their seat, there couldn't have been more than 6 inches between them and my nose. Felt like Spirit Air had purchased Air Canada."
Ưu: "Left on time, arrived on time, staff were organized and efficient, luggage came out fast"
Ưu: "My legs barely fit, but it was possible to sit without my knees hitting the seat"
Khuyết điểm: "No movies, no air vents, reading lights only work sometimes"