they way they take care of passenger while on flight, and they are on time. I can’t think none what else to be better. I always have great experience flying with Korean Airline!
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "The service is always way better than American flying"
Ưu: "Food, professional staff and crew"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Khuyết điểm: "Seat room was too small, couldn't comfortably fit in seat"
Ưu: "It was great! The staff was very friendly and attentive!!"
Khuyết điểm: "No any fruit available snack Lay over is too long!"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Friendly service"
Khuyết điểm: "Not enough movie selection and the food selection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "The entertainment system and choices were top notch!"
Khuyết điểm: "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "Considerate Staff"
Khuyết điểm: "Business would be better; customs in Seoul are very slow."
Ưu: "Great airline"
Khuyết điểm: "I wish they still bumped people to first class when there was room :)"
Khuyết điểm: "not comfortable with the seats"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Khuyết điểm: "The waiting and boarding procedure -- either at Bangkok Airport or at Seoul Airport, I forget which -- is a little unusual. A written description of this would have been helpful along with the boarding passes."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great leg room and wonderful flight staff. Coffee was excellent."
Khuyết điểm: "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "same as above"
Khuyết điểm: "long wait for our baggage to be released to the conveyors after we had arrived"
Ưu: "The time is not delayed"
Ưu: "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
Khuyết điểm: "The flight was to short to enjoy."
Ưu: "The ladies were very polite , smiling , and helpful."
Khuyết điểm: "No complaints"
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "Everything worked smoothly. Service and food were excellent. Boarding and disembarking was fast and easy. We had a tight connection but we made it as did our bags. This was truly excellent in every respect."
Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
What I like is the fact that when my kid got a toy after the take off. It really was brightened her day. Maybe minimize the decline position in economy class. Although I think the space is bigger than most other airlines.
Crew is personal, friendly, efficient and helpful. Together they made the ride even more enjoyable. A+++
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Crew and service were outstanding!"
Khuyết điểm: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Khuyết điểm: "angled flat seats."
Ưu: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Khuyết điểm: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Khuyết điểm: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Flight attendants provided high standard of service and courteous."
Ưu: "Courteous and professional flight attendants"
Khuyết điểm: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Ưu: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Khuyết điểm: "Entertainment system went down but the staff fixed it."
Ưu: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Khuyết điểm: "The flights were everything I expected and more."
Ưu: "Service was amazing. Flight attendants were very..attentive!"
Ưu: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
Ưu: "I liked the overall service and professionalism."
Khuyết điểm: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Service impeccable"
Khuyết điểm: "Worst food in the industry. Barely edible."
Ưu: "The whole price was wonderful I like everything about it"
Khuyết điểm: "There is nothing to dislike about the flight"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "Everything worked as planned."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Khuyết điểm: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Ưu: "Friendly staff"
Khuyết điểm: "only drink provided but no snack"
Ưu: "Soft chair."
Khuyết điểm: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
Ưu: "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."
Sitting on a seat for 10 hours is VERY painful. Try to get up and stretch in between !
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Early arrival"
Khuyết điểm: "Still the food not taste good"
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "check in process"
Khuyết điểm: "I think Chinese people just don’t like Americans."
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Ưu: "Plane was on time and crew was courteous"
Khuyết điểm: "Crew didn't come through the cabin enough to offer water and drinks."
Ưu: "The seat aircond cooling"
Khuyết điểm: "Food..should have local halal foods for muslims"
Ưu: "Tons of leg room."
Khuyết điểm: "No soap in bathroom"
Ưu: "the beautiful and polite crew"
Khuyết điểm: "seats lack of cusion"
Ưu: "Seats reclined a bit more than other planes which was really nice."
Ưu: "The crew was exceptional"
Ưu: "See comments above."
Khuyết điểm: "See comments above."
Ưu: "Flights on time , good seats and a good services"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "Service and food"
Khuyết điểm: "Old style seating arrangement Many young kids in business?"
Khuyết điểm: "Always late"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Khuyết điểm: "4 hour delay"
Ưu: "Kind and professional service."
Khuyết điểm: "Food I like to have was run out so I had to eat whatever available."
Khuyết điểm: "food was bad. They have to serve food more than twice for a 14 hour flight. We were starving."
Ưu: "On time arrival; professionalism."
Khuyết điểm: "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Toothbrushes/paste and mouthwash were provided in flight restrooms. Staff frequently came by and checked on passengers with drinks or snacks to ensure optimum comfort. Flight staff boarded the plane swiftly while also greeting each passenger warmly. In flight meals were great. Flight was short which was happy."
Ưu: "Good leg room. Short flight 1.5 hours."
Ưu: "They made sure everyone was happy with all service."
Ưu: "The flight crew was attentive, the special meal (you should always order a special meal!) was served ahead of the regular meal service and was delicious, and the flight was comfortable."
Khuyết điểm: "There's nothing to not like. Great airline!"
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Ưu: "The crew was fantastic as always."
Khuyết điểm: "It seemed like the air conditioning wasn't working so the flight was really warm and uncomfortable. I was trying to fan myself with the emergency exit handout. Also, the tv screens were really small, old, and didn't have a very good selection of movies."
Ưu: "The food was good, and the crew was friendly. Boarding was on time."
Khuyết điểm: "No leg room, no in flight entertainment."
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Ưu: "Crew was greatest part of this flight, as they were very friendly and attentive. The bread was warm and tasty."
Khuyết điểm: "Flight was 2 hours late departing; plane was old and did not have lie flat seats in BIZ; luggage was damp when it arrived; food was very bland tasting; entertainment system was not very clear and was difficult to control."
Khuyết điểm: "the flight was late 30'."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "Food, service were great"
Ưu: "On my long-haul flight from Seoul to JFK - the middle seat in my row was empty, the seats were much more spacious than Cathay Pacific, and I appreciated how there wasn't a 10 minute promotional video before watching every movie/TV show as with other airlines. I am very satisfied with this airline overall!"
Khuyết điểm: "Wheelchair was not provided as requested, from Seoul to Manila. I requested wheelchair for my parents from Chicago airport and it was provided for both. Then from Seoul, it was only given to my father, so my mother has to walk far, they have to go to the gate separately. They didn't allow my mother to stay with my father. They could have at least make my mother walk with my father in a wheelchair. They didn't provide the wheelchair and made her walk far is very disappointing"
Ưu: "Good service Easy to board Flight attendant awesome"
Khuyết điểm: "The seat needs more space and comfort for long flight. A321 is too small for long flight."
Ưu: "Everything went well and on time. Thanks!"
Ưu: "Clean restrooms, having a handicapped restroom, good food, courteous flight attendants, good service, minimal turbulence-thank you for making the trip enjoyable."
Ưu: "Flight attendants were great, and the meals were good"
Khuyết điểm: "The time between my connecting flights was less than 30 minutes (because the first flights was greatly delayed), and as such, it was a hassle to get to my flight on time, especially since I had to go through security AGAIN between international flights, which made little sense to me"
Flight was delayed approximately 30 min.
Kayak screwed me big time. I couldn't make my flight to Europe because I was waiting till last day for passport. I canceled my flight late and because I went through Kayak a second party booking agency the airline would not work with me on a new flight or give me a reasonable refund. Kayaks refund was $90. Out of the $1000. dollars I spent on the ticket. Never again Kayak you suck.
After a long day and a 9 hour flight from Rome, which got in an hour early, our flight to CLE was then delayed an hour, making an already ugly 4 hour layover in Philadelphia into a truly nasty 6 hour layover. I had not realized what a miserable airport that is. There is no shuttle bus between terminals (there were deceptive signs in terminal A, but the other terminals had signs saying "walk to other terminals"). The buildings are old, the air conditioning out of control (around 60 degrees and wind-tunnel gusty), food bad and overpriced. I will avoid this airport in future.
Delay more than three hours
Crew was excellent seats are extremely tight
Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.
Perfect perfect perfect 👍
Khuyết điểm: "Delayed for an hour and a half because of a flat tire"
Ưu: "quick ontime boarding"
Khuyết điểm: "Internet"
Ưu: "Take off 20 minute early. Super on time."
Khuyết điểm: "The food can be better."
Khuyết điểm: "more room, better boarding procedure, on time take off"
Ưu: "Crew was good"
Khuyết điểm: "Plan was in poor condition and needs updated and cleaned"
Ưu: "Entertainment was good and flight was clean"
Khuyết điểm: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Khuyết điểm: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Ưu: "Everything was great!"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Plane flight got delayed until 6pm from 10:30am. What."
Khuyết điểm: "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
Ưu: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Khuyết điểm: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Ưu: "Crew was kind!"
Khuyết điểm: "Seats bigger"
Khuyết điểm: "Leave on time"
Ưu: "nice flight attendant"
Khuyết điểm: "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
Ưu: "Crew was good"
Khuyết điểm: "They moved us to 6 different gates and took us off a plane due to computer problems."
Ưu: "It was a quick flight! The crew was nice & the landing went smothly!"
Khuyết điểm: "It was a full plane!"
Ưu: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Khuyết điểm: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Khuyết điểm: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Ưu: "It was a very good fight"
Khuyết điểm: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Ưu: "Pleasantly surprised by AA. I would definitely fly AA again"
Ưu: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Khuyết điểm: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Ưu: "This was a horrendous experience."
Khuyết điểm: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Khuyết điểm: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Ưu: "No issues boarding and arrived at the destination a little bit early so I easily made my connecting flight"
Khuyết điểm: "Flight itself was a little rough at times but what can be done about that?"
Ưu: "Said it all above"
Khuyết điểm: "Said it all above"
Khuyết điểm: "Delayed flight"
Ưu: "Great entertainment system at each seat"
Ưu: "Staff was nice."
Khuyết điểm: "Again boarding and unboarding was very slow."
Khuyết điểm: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Ưu: "Delays. Gate changes on both flights."
Ưu: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Khuyết điểm: "It's cold in Ohio"
Ưu: "Ontime working airplane with good crew"
Khuyết điểm: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Ưu: "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
Khuyết điểm: "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."
Ưu: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Khuyết điểm: "There is nothing I can say negative."
Ưu: "Snacks were good. Staff was nice and accommodating."
Khuyết điểm: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Ưu: "Fares were great"
Khuyết điểm: "No update for upcoming travel arrangements"
Ưu: "The stewardess was professional and engaging; very helpful."
Khuyết điểm: "I would have liked to watch a movie, and I don't believe there were any monitors."
Khuyết điểm: "Didn't take this flight"
Ưu: "New plane"
Khuyết điểm: "I always fly with LAN, did not want AA Food Small seats"