Ưu: "The crew is awesome. They’re so polite and helpful."
Khuyết điểm: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Ưu: "Love ANA. Always a pleasure."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Bigger seat, but compared to other experiences it was very good."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."
Khuyết điểm: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Ưu: "Great service"
Khuyết điểm: "A bit warm"
Ưu: "comfortable seats"
Khuyết điểm: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Ưu: "Their service"
Khuyết điểm: "Foods"
Ưu: "Very efficient"
Khuyết điểm: "Food was not good"
Khuyết điểm: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
Ưu: "The crew are so courteous and helpful."
Ưu: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Khuyết điểm: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Khuyết điểm: "The entertainment choices for English speakers was a bit limited."
Ưu: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Khuyết điểm: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ưu: "Excellent, polite service, very comfortable seats."
Ưu: "felt Agent's kind care of elder (me) at Airport. Thanks."
Khuyết điểm: "Full of passengers. Code Share!?"
Ưu: "Crew are nice, helpful and polite"
Khuyết điểm: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Ưu: "Bigger plane..or more room between seats.. Great service. Next time will try to go both ways in ANA"
Khuyết điểm: "Nothing"
Ưu: "Flight from Chicago had lots of leg room, Attendants are great!"
Khuyết điểm: "Maybe come around more often with water/drinks and offer more movies and food choices."
Ưu: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Efficent, courteous and reliable."
Khuyết điểm: "Nothing in particular."
Ưu: "Crew and service was awesome"
Khuyết điểm: "Not enough choices of entertainment"
Ưu: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Ưu: "As long as I didn't fly on united"
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Khuyết điểm: "limited movie selections"
Ưu: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Khuyết điểm: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Ưu: "The crew"
Khuyết điểm: "No food available only drinks"
Ưu: "It was clean and nice"
Ưu: "Great service, I'd definitely fly again."
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Ưu: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Ưu: "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
Ưu: "Snacks, Timings, beverages, entertainment."
Khuyết điểm: "Space, main course food"
Ưu: "Staff pleasant"
Khuyết điểm: "Entertainment could be improved"
Early arrival. Great plane. All good!
Ưu: "The stewardess working first class was very rude to my son. Her negative attitude set the tone for the entire flight and ruined our experience."
Khuyết điểm: "Stop pandering fear with masks."
Khuyết điểm: "Everything was great"
Ưu: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Khuyết điểm: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Ưu: "When I asked for a seat change the crew was very accommodating"
Khuyết điểm: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Ưu: "Very attentive staff"
Khuyết điểm: "I have no complaints"
Ưu: "Just ok"
Khuyết điểm: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Ưu: "Smooth landing"
Khuyết điểm: "Boarding should be more organized"
Ưu: "The gate agents and flight crew were very accommodating."
Khuyết điểm: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Ưu: "The food choices were broad enough for anyone. They came by with water periodically. The movies offered had a good range. The pillow was a surprisingly good size."
Khuyết điểm: "Tight seating. Cold. Arm rests hurt my arms. Foot rest would have been a blessing. Blanket was too thin."
Khuyết điểm: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Khuyết điểm: "Person next to me overflowed into my seat…"
Ưu: "Quick boarding process"
Khuyết điểm: "Wifi stopped working halfway"
Ưu: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Khuyết điểm: "First time I've experienced a boarding procedure that seemed disorganized."
Ưu: "Departed on time. Very courteous crew."
Khuyết điểm: "Nothing."
Khuyết điểm: "The floor of the aircraft was cold!"
Khuyết điểm: "Crying baby"
Ưu: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Khuyết điểm: "It was a late flight and didn't see the flight crew much at all"
Ưu: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Ưu: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Khuyết điểm: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Ưu: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Ưu: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Ưu: "In flight tracking"
Khuyết điểm: "Irregular serbice"
Ưu: "Very comfortable and didn't feel cramped. Quick flight."
Khuyết điểm: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Ưu: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Khuyết điểm: "Not enough room. Could have better technology and better food choices."
Ưu: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Ưu: "How they take off and land"
Khuyết điểm: "The price versus other companies"
Ưu: "The initial boarding process was quick, smooth flight"
Khuyết điểm: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Khuyết điểm: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Ưu: "Had tv & movies available but kept losing signal"
Khuyết điểm: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Ưu: "Flight arrived early!!"
Ưu: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Khuyết điểm: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Khuyết điểm: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Ưu: "The crew and service were outstanding, seat was comfortable."
Ưu: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Khuyết điểm: "Chaos at gates. Changed gate 3 times. No real updates."
Khuyết điểm: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Ưu: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Khuyết điểm: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"
Khuyết điểm: "Super delayed. Sat on runway for 2.5 hours"
Khuyết điểm: "Delayed flight, mechanical"
Ưu: "The crew was very friendly and ensured you had everything to your comfort . Great selection on movies . The food and wine selection was divine. Great service"
Ưu: "Excellent. Smooth staff. Lots of humor and smiles"
Khuyết điểm: "No entertainment except paid WiFi."
Khuyết điểm: "See above."
Ưu: "I was very grateful to have made this flight on standby."
Khuyết điểm: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Ưu: "Got on earlier flight as standby."
Khuyết điểm: "1. Boarding order is not by seating making boarding very inefficient"
Khuyết điểm: "Late"
Ưu: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."
Same as I have listed before. Great crew.
Got out early. Quick flight. Only negative was some condensation dripping from above. Seat 2F.
Quick boarding. Early arrival. Yay!
I didn’t have TSA precheck although I have Global Reentry. My husband did. My flight home was changed twice. Ended up with a 7 1/2 hour layover coming home to Ohio from Hawaii which is already a long flight. Our seats were changed at the last minute so that we were not seated together.
O’Hare strikes again. Flight delayed by almost an hour because the previous flight at our departure gate was delayed. Our plane had to wait until that plane had left, which was the entire cause of the delay. Otherwise the crew and plane were great and they tried to make up some of the lost time.
AA canceled my trip and it was a total nightmare. I was able to go after a lot of back and forth that ruined my first day.
Had a crying baby on one of my flights for about an hour and a half.
Khuyết điểm: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
Khuyết điểm: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
Khuyết điểm: "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."
Ưu: "Flight was mostly empty and it’s a short trip."
Khuyết điểm: "Super hot inside the cabin and little we could do to lower the temp"
Ưu: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Khuyết điểm: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Khuyết điểm: "The plane's Air-conditioning wasn't working and the flight became very uncomfortable.The crew (ground personal and staff onboard) did their job as supposed to be and were courteous and good."
Khuyết điểm: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
Khuyết điểm: "Better communication about handicap persons. I called twice and notified two people about my mom and her wheelchair but no one tells the gate to put a ramp up to the regional jet on the tarmac. Three ring circus as usual ."
Ưu: "flight took off exactly on time & arrived on time"
Khuyết điểm: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
Ưu: "Very nice new plane."
Ưu: "Quick flight"
Khuyết điểm: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."
Ưu: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Khuyết điểm: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
Khuyết điểm: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Khuyết điểm: "The crew was very disappointing!!!!!!"
Khuyết điểm: "No overhead space"
Ưu: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Khuyết điểm: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
Khuyết điểm: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."
Khuyết điểm: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Ưu: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Khuyết điểm: "Seats are cramped"
Ưu: "40 minute flight, on time, no complaints."
Ưu: "see above"
Khuyết điểm: "see above"
Ưu: "Much more room in seats than expected"
Ưu: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Khuyết điểm: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Ưu: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Khuyết điểm: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Ưu: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Khuyết điểm: "The flight was perfect."
Ưu: "The flight was fine, no complaints from JFK to DCA, luckily at JFK they gave us priority check-in forms to help us skip a few lines to get through faster for our connecting flight to DCA."
Khuyết điểm: "N/a"
Ưu: "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
Khuyết điểm: "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."
Khuyết điểm: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Khuyết điểm: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Ưu: "Awesome crew. On time."
Ưu: "worst experience. Airplane people not so good"
Ưu: "I loved both of my flight to and back from London. The crews were very helpful and treated me great. The food was very tasty and really hit the spot for both dinner and breakfast. The plane was clean and full of all the technology I could've asked for to keep me occupied during the whole flight."
Khuyết điểm: "There wasn't anything I didn't enjoy about my experience. Thank you for getting me there and back safely!"
Khuyết điểm: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Ưu: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Khuyết điểm: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"
Ưu: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Khuyết điểm: "not a very good choice of current movies"
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Khuyết điểm: "Nothing really"
Ưu: "Plane on time"
Khuyết điểm: "Newark airport security was awful. Only one X-ray security area. Small tight area. No air. Security/TSA kept blaming the customer’s for the slowness. When is lack of X-ray and machines."
Ưu: "They lost my luggage."
Ưu: "Missed this flight"
Khuyết điểm: "Missed this flight"
Khuyết điểm: "On time instead of 5 hours late"
Ưu: "Kept getting bumped into"
Khuyết điểm: "Hospitality"
Khuyết điểm: "Seats were too small; my knees were always against the seat in front of me. Take-off from Dulles was extremely rough. The landing wasn't much better."
Khuyết điểm: "When transferring our luggage from the flight from Panama, we had to walk all the way to the entrance of the airport as if we had just arrived there instead of being able to transfer the luggage directly. This was not communicated, and we ended up walking around a lot and having to ask at the info desk. When we finally got to the counter, the woman there gave confusing instructions and was incredibly rude to us. As for entertainment on the flight, we couldn't do anything without the app, which you have to get before you're on the plane. Boo."
Ưu: "Everything was as planned"
Khuyết điểm: "Nothing"
Khuyết điểm: "Given that the airline tickets were purchased together many months ago, it would have been nice if we - husband and wife - would have had side-by-side seating. In the computer age of 2018, that cannot be very difficult to orchestrate."
Ưu: "Staff was friendly and helpful."
Khuyết điểm: "This airline is never on time. Their employees are rude and unhelpful. Planes were dirty! I won’t fly them again"
Ưu: "Flight on time, good polite service. Ground crew helped me check in again after the flight from Europe and find my way around O'Hare."
Khuyết điểm: "Delayed for an hour, sitting on plane. Not enough leg room."
Ưu: "Comfortable seat"
Khuyết điểm: "Nothing"
Khuyết điểm: "Nothing."
Ưu: "When we finally got in board and going the pilot got us there quickly to make up for lost time. Staff was nice, it was beyond their control."
Khuyết điểm: "We waited an hour to board due to a seat that would not stay upright and mechanics fixing it. I was very tired after international travel and it was my last flight to get to my car and go home."
Ưu: "Coffee was delicious. No imagination with the snack of pretzels."
Ưu: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Khuyết điểm: "WiFi wasn’t working and food selection is non existent. Other than that, a very pleasant flight overall."
Ưu: "On my flight home from Columbus, there was one guy running the whole ship! He. Was. Everything!!! So Attentive but not overly so. And he read my mind and gave me what I needed before I even realized I did. Thank you to him for one of my best flights!"
Khuyết điểm: "There really wasn't an entertainment option. A lot of airlines these days have much better service that's simple yet good. Also, just a small pack of pretzels? Fail. You have to keep up with the Deltas and Jetblues of the world!"
Ưu: "Nice flight attendant"
Ưu: "On time. Friendly employees"
Khuyết điểm: "The snacks"
Khuyết điểm: "No Information about when we would leave jersey"
Khuyết điểm: "Still in Chicago"
Khuyết điểm: "The flight was delayed several hours And no one knew what was going on"
Ưu: "Wheelchair was provided"
Khuyết điểm: "Long wait for wheelchair"
Ưu: "Crew staff was excellent"
Khuyết điểm: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."
Ưu: "Absolutely nothing!!!"
Khuyết điểm: "I never got to make the flight. I was unable to take the flight because it was cancelled by United without my consent. I still needed the flight too. I'll never use priceline or United airlines for travel EVER again, and I'll be sure to spread the word. No matter who I talked to, I was blamed for the problem. I've never had a bigger waste of money. $550+"
Ưu: "Liked the staff, always friendly even with several delays. The assist staff were excellent"
Khuyết điểm: "Did not like the delays and gate changes - but that wasn't the airlines' fault"
Ưu: "Felt like a bothersome passenger even though I did not ask for anything. The snack was tossed at me in an empty seat instead of handed to me."
Ưu: "Dirty, tired airplane. This (and every other flight going out around our gate) was "oversold"- egging travelers to give up their seats"
Ưu: "the plane was on time, smooth take off and landing, crew was efficient and friendly. it was great !"
Khuyết điểm: "Group 5 was a very delayed boarding beyond what it should have been with no explanation. Felt like second class citizen"
Ưu: "Seats were comfortable and had plenty of leg room"
Ưu: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Khuyết điểm: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."
Ưu: "The seats were comfortable."
Khuyết điểm: "The flight was 2.5 hours late and during this time the crew instructed us to leave our seatbelts on and remain seated. The crew "didn't know" when were going to leave. No snacks were passed out during this flight or during the time we had to wait. The crew was hiding in the back of the plane giggling and gossiping about people which I found to be very rude. I could hear their whole conversation making my trip a terrible experience."
Ưu: "Time of flight"
Khuyết điểm: "Crew. The flight attendant in the forward cabin was rude and yelled at the passengers."
Khuyết điểm: "The aircraft smelled like the restroom due to the fact the aircraft came out of the hangar and the bathroom didn't get cleaned. This flight was delayed as well."
Ưu: "Slow return of carry on at end of flight....crowded jetlway with so many waiting."
Ưu: "Plane was very comfortable. Attendants were friendly and it was very smooth and quick!"
Khuyết điểm: "Good trip overall."
Ưu: "Even though it was a bumpy flight do to strong winds, the pilot did his best to find smooth air"
Khuyết điểm: "The baggage claim took forever. Our flight actually disappeared from the tv screen and our luggage was not out. Finally after waiting about 20 minutes it popped back up on the screen and them arrived. This is the second time this has happened to me in Columbus and I don't fly there too often"
Ưu: "The lady flight attendant as the best I have ever had. I think her name was Jan."