A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
They were short staffed with no managers on duty. Closed baggage check early causing me to miss my flight.
Can one expect anything better in a low budget airline Let’s be real
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
Scoot is always great value for money.
Khuyết điểm: "Everything"
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Khuyết điểm: "Music or movie will be good."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Khuyết điểm: "I am not sure why they were delayed."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Ưu: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Khuyết điểm: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Khuyết điểm: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Khuyết điểm: "Journey / organisation"
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Ưu: "i did not see any entertainment."
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Khuyết điểm: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Khuyết điểm: "Delay one hour"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Khuyết điểm: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
Ưu: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Khuyết điểm: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Why is it so hard for Jetstar to get boarding a plane correct? In this current environment why have everyone on the plane early to just sit on the plane while they work out where their boarding system went wrong resorting to using a hand held counter to check numbers on the plane Having everyone on the plane for longer than necessary is very annoying then when arriving at the destination it takes 1/2 for ground crew handling baggage to get the bags out again this creates issues with keeping people in confined spaces longer than necessary
Ưu: "Good crew, very friendly. Went above and beyond to find a passenger at baggage claim who left something on board."
Khuyết điểm: "Boarding was very delayed."
Ưu: "The crew were friendly and tickets were a great price"
Khuyết điểm: "No legroom at all, very cramped"
Ưu: "It was a full flight and all went smoothly"
Khuyết điểm: "It could have been on time bu these things happen"
Ưu: "No intermediate stop"
Khuyết điểm: "Economy seats very uncomfortable, very noisy toilette"
Khuyết điểm: "Average service, too bad they are partnered/owned by Qantas"
Ưu: "Good coffee"
Khuyết điểm: "A better selection of movies"
Ưu: "Seat was uncomfortable, crew was lovely"
Khuyết điểm: "Tired seats should be updated."
Khuyết điểm: "Boarding routine Space available"
Ưu: "Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight."
Khuyết điểm: "The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards."
Khuyết điểm: "Could have left on time 2 hours late leaveing NZ"
Khuyết điểm: "Nothing...all went very well, arrived early, suitcase came quickly."
Khuyết điểm: "Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy."
Khuyết điểm: "I learned that JetStar was the cheapest option for a reason. Check-in at Narita was a nightmare. Without any luggage to check it was over 1.5 hour wait just to check in."
Khuyết điểm: "They do not tell you about cheaper online baggage check in and then charge 10 times at the gate. We had to pay $605 for 3 checked in suitcases!"
Ưu: "Good seat. Good service."
Khuyết điểm: "Nothing."
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "Leg room was sufficient, boarding fast and plane next to new"
Khuyết điểm: "Luggage limits- but that’s life!"
Ưu: "I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan"
Khuyết điểm: "Not enough to room in seats for a flight this long"
Ưu: "The crew and flight were ok."
Khuyết điểm: "The checked baggage policy is lacking"
Khuyết điểm: "On time. Friendly staff"
Ưu: "On time. Safe and smooth."
Ưu: "Good seats"
Khuyết điểm: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"
Ưu: "Easy checkin at Auckland.......unusual ! Pleasant young man. Friendly staff in plane ."
Ưu: "Flights today on time"
Khuyết điểm: "Never in 30+ years of flying have I not been able to ticket both legs of a trip at the start, especially both legs on same airline. We had to pay $60 AUS to Check my daughter’s carry on at the gate because her backpack was over 7 kilos, with no option to have it count toward our overall max weight. Also had 4 hour layover but could not do the manual transfer to next leg until 3 hours before flight, putting a dent into our layover plans. I will avoid using this airline due to hassles in the future."
Ưu: "I had a very good experience. When you fly with Jetstar, you need to be aware of a few things: it is a no frills airline. Therefore, (1) you need to eat before you board, bring your own food, or pay for any food / drink on the flight, (2) you have virtually no luggage allowance. Make sure you call them and pay for your luggage BEFORE you go to the airport. The pre-pay prices are very reasonable, but they are dramatically more if you wait to add luggage until arrival at the airport. Overall, the personnel were very friendly, and it was a good flight...just make sure that you are aware of what I just mentioned."
Khuyết điểm: "Close seating. 45 minute delay to take off. sitting in cramped airplane on runway."
Khuyết điểm: "At the check in counter the clerk charged me for 9kgs of extra weight but didn't ask me about a carry on which would have entitled me to 7kgs and I could have made a carry on to reduce my fees."
Khuyết điểm: "it is a good deal only when there is no luggage, so flyer beware!"
Khuyết điểm: "Fast efficient travel friendly staff"
Ưu: "Staff were kind and attentive. Got the emergency aisle seat without asking which is always a bonus."
Khuyết điểm: "Because I booked through Kayak it wasn't clear to me that baggage and in fact meals were not included! I got stung 16000 yen for my bag and was too late to order meal service . I had to grab what I could in departures. I would like this to be clearer in the price comparison on the kayak website. Wouldn't have chosen this flight if I'd known."
Khuyết điểm: "Booked flight, due to Visa issues, couldn't use flight. Attempted to resolve, would have cost more than original booking to do anything with it. Customer service was happy to tell me either no or it will cost a lot of money. So not recommended Jetstar."
Ưu: "unlimited movies because flight was delayed"
Khuyết điểm: "$100+ for luggage, no blanket or pillows, $4 Water"
Ưu: "The ice with my champagne"
Khuyết điểm: "Delayed for 4 hours with no nappies for my 1 year old ... no priority boarding for families with shattered children ... lying boarding staff Vallentyn or something like that ... no ability to check in online due to a message saying we had a special request ... we didn't and have checked online to HNL and SIN recently with JQ without a problem."
Ưu: "Cheap flight"
Khuyết điểm: "Crew attitude."
Ưu: "Newcastle airport has made it so easy"
Ưu: "Everything was smooth and on time, even a bit early."
Ưu: "Overall good"
Khuyết điểm: "Staff appear permanently unhappy and like they don't enjoy the job"
Khuyết điểm: "Flight was cancelled and Jetstardid not bother to send an email advising flight cancellation."
Khuyết điểm: "I flew from New Zealand to Australia and did not get a meal, or any media. I had just previously flown the other way with another airline and got both of these things since it is an international flight. The weirdest thing is that there was no complementary snacks or even water. You had to pay for it."
Khuyết điểm: "Unbelievable charges for baggage check of $300. Separate charges for each leg of flights. Kayak didn't let me book a bag ahead of time. The worst airline ever."
Ưu: "Not really anything."
Khuyết điểm: "Our first flight from queenstown to Gold Coast was delayed for 4 hours, so we were going to miss our connecting flight to cairns. The desk agent in queenstown told us that we could catch the Sydney flight and due to the mistakes that Jetstar made, we would be able to spend our layover in the Qantas lounge. Once we landed, we tried to go to the Qantas lounge and were denied entry and told that we needed Jetstar to call Qantas and give us access. We then went back to Jetstar and they told us there was nothing we could do. We were stuck in the airport, unable to check our luggage as Jetstar has a 2 hour check in policy, and nowhere to go. Will NEVER fly with them again."
Ưu: "Flight attendants were nice"
Khuyết điểm: "This airline is worse than most low cost US based airlines. Both times I have flown with them it has been a disaster. I only booked with them because of price and because I did not know they were low cost. You get no food, no drinks, no entertainment, they gouge u for baggage. Stay away from jet star pay just a little more to fly a good airline."
Ưu: "Great friendly cabin crew Only slightly delayed."
Khuyết điểm: "Checkin staff gave us back row seats that sit straight up with less legroom without asking if we were OK with that and different than we asked for. Stewardess moved us forward into empty seats after we objected.."
Ưu: "Seats were tolerable and crew were pleasant."
Khuyết điểm: "Delayed for half an hour. Not an issue for me personally, but I've flown Jetstar six times in the past two months and only one of those weren't delayed. Tiger is better these days."
Khuyết điểm: "I arrived for my flight from Narita to Melbourne only to find that I had to walk over 1,000 meters to get to the check-in and terminal even though I was told to go to the Terminal 2 / 3 stop in the Narita train. Once I got to the check-in counter, the line was very long and everyone seemed overworked. By the time I go tot he counter it was getting late. I tried to check in but apparently my eVisa had expired. I have been traveling to Australia countless number of times and normally they process a new visa directly at the airport. I was told by the staff that "this was not possible" and waved me away. They said there was no way to check-in. I stood by the side of the counter and quickly found my own on line service to process a visa. I was able to get my Visa in 10 minutes, and applied for it on my iPhone! My Visa came through, but only just after the cut off time for the flight check in. Despite that fact that flight had not departed, and would not for another 30 minutes or so, they simply closed up the booking counter and left me standing there... They wouldn't even give me any information on what to do or whether my flight would be canceled or credited back. This rates as one of my worst travel experiences. I went back to my hotel in Tokyo, and then decided to fly the next morning on Singapore air. I did not book on Kayak the second time. I don't think I would ever fly JetStar again."
Ưu: "I was surprised how comfortable the seats were and how much legroom there was for a low cost airline to fly internationally such a long distance (Tokyo to Sydney). The crew were friendly and we did receive water and tea for free, which was a surprise. The entertainment selection was pretty good and the screens were the nicest HD screens I've seen on an international flight."
Khuyết điểm: "Had to connect in Gold Coast before arriving in Sydney. I know this is normal for many international flights, but it would have been nice to have a nonstop Tokyo to Sydney. I guess that is why it is a discount airline!"
Khuyết điểm: "We (I, my wife and son ) did not know our booking with no baggage. The woman asked me $100 baggage fee when we checked in. However, total weight with our three baggages is only about 30 Kg. Each baggage is accord to the carry on boarding rule. In fact, we only want to check in one baggage. But, she told me $50 per baggage. She cheat us. Buy 20 Kg baggage only need $24 in Jetstar internet."
Ưu: "Best crew I've ever had on a flight."